Multi-Region Cloud Support
ThousandEyes multi-region support allows users to define where their data is stored to ensure compliance with regional data regulations, and to better manage how their data is handled by ThousandEyes.
This article covers what multi-region support entails, what products/features are supported, and the steps organizations need to take to ensure they are set up and configured correctly.

Overview

Data Residency

Data residency and storage is determined by the organization's region, not the location of the agents or the target sites of any tests being run. For example, an organization provisioned for the United States will have all its data stored and processed in the US region, regardless of which Cloud Agents are used for tests, or the target locations of tests.

Regions

ThousandEyes currently supports two regions:
  • United States (US)
  • Europe (EU)
When an organization is first created, it will be provisioned to a single region (either US or EU). Once provisioned, all organization data will reside in that region, and will never be transferred to another region.
Enterprise and Cloud Agents function within one region the same way as they do within other regions. One region’s failure has minimal or no impact on other regions.

Supported Features

The table below outlines the components and functionality that are available in each region, and whether the component/function can be shared across regions. For example, a Cloud Agent can be used for a test in an organization in Europe, and the same Cloud Agent can be used for a test in a different organization in the United States. By contrast, an Enterprise Agent can only be used for a test in the region of the organization it was created in.
The Europe (EU) region does not have test-specific data for Internet Insights available at this time. This means that correlating an outage with your test data is not supported.
Component/Functionality
Region Support
Cross-Region Sharing Support
Enterprise Agents
Supported in all regions.
Enterprise Agents can only be used for tests, or shared between organizations, within the region they are provisioned in.
Endpoint Agents
Supported in all regions.
Endpoint Agents can only be used for tests in the region of the organization they belong to.
Creating tests (all test types)
Supported in all regions.
Tests cannot be shared between organizations in different regions.
Transferring test ownership
Supported in all regions.
Tests cannot be transferred between owners in different regions.
Internet Insights: Application Outages
Supported in all regions.
Internet Insights uses US-based data only.
ThousandEyes will not correlate outages with EU-based tests. This means that EU-based organizations will not see the "Affected Tests" section of Internet Insights.
Internet Insights: Network Outages
Supported in all regions.
Internet Insights uses US-based data only.
ThousandEyes will not correlate outages with EU-based tests. This means that EU-based organizations will not see the "Affected Tests" section of Internet Insights.
Dashboards and reports
Supported in all regions.
Dashboards and reports cannot be shared between organizations in different regions.
Alerts
Supported in all regions.
Alerts cannot be shared between regions.
BGP Monitors
Supported in all regions.
Private BGP monitors cannot be shared between organizations in different regions.

Getting Started

Join a Region

When an organization is first created, it will be provisioned into one of the available regions (US or EU). Users that create a trial account with ThousandEyes, or purchase ThousandEyes via the Global Price List (GPL), will be auto-provisioned into the United States region by default.
To transfer the trial account to the EU region, you must contact your assigned account team.

User Authentication and Accounts

The login process for the ThousandEyes web application has a hidden extension for users with accounts in multiple regions. ThousandEyes user databases are separated by datacenter, allowing a user to have an account for both a US-based organization and an EU-based organization. Users can navigate between regions either once they are logged into the web application (see Navigate Between Regions, or at the login page using the URL parameter, as shown below.
By default, the login screen will authenticate against the region the user last used. This last region state is stored in the user's browser as a teRegion cookie.
To define the region you want to log into, add ?teRegion=n to the end of the login URL, where n equals the region's ID number:
  • teRegion = 0 (US)
  • teRegion = 1 (EU)
For example, to access the EU region when logging in, navigate to:
https://app.thousandeyes.com/login?teRegion=1

Navigate Between Regions

When navigating the ThousandEyes web application, users will only see organizations they are associated with within the active region. If the user account is associated with organizations in more than one region, the user can switch between regions to see organizations that are part of the new region. Changing between regions can happen at any time, and only affects what data is visible to the user.
To switch between regions:
  1. 1.
    In the ThousandEyes web application, click the username in the top right corner to open the drop-down menu.
  2. 2.
    Users that are attached to multiple regions will have a second drop-down option called Current Region. Click the drop-down, and select the desired region.
The available organizations list will update automatically to those within the selected region.

Frequently Asked Questions

Can I transfer an existing organization from the US region to the EU region?
Existing organizations can be migrated from the US region to the EU region. However, this process does not support the transfer of existing data. The organization will be transitioned to the EU region as if it were a new organization.
Will Internet Insights use data from all regions?
Currently, Internet Insights uses data from the US region only. EU customers won’t be able to see the correlation between their tests and Internet Insights outages.
Are all Cloud Agent locations available in the Europe (EU) region?
Yes. All Cloud Agents available in the US region are also available in the EU region.
Can Endpoint Agents be shared with organizations across different regions?
No, Endpoint Agents cannot be shared between organizations in different regions. They can only be shared with organizations within the region they are provisioned in.
Copy link
Outline
Overview
Data Residency
Regions
Supported Features
Getting Started
Join a Region
User Authentication and Accounts
Navigate Between Regions
Frequently Asked Questions