Install the Endpoint Agent Browser Extension

If you are using Endpoint Agent Pulse, you can skip this section. Also, installing the extension from the installer might conflict with existing Group Policy settings.

This section assumes you have installed the Endpoint Agent, but have not installed the browser extensions.

The following sections explain the procedure to install browser extension interactively. You can refer the Endpoint Agent Installation Reference to know more about the silent installation (via command-line) of the browser extensions.

Google Chrome Extension

The ThousandEyes Endpoint Agent browser extension is not discoverable from the Google Chrome store. The link in step one must be used to access it (if Google Chrome doesn't automatically direct you there.

Installing the browser extension requires access to the Google Web Store. If access to the store is blocked, the following URL will need to be approved:

https://chrome.google.com/webstore/detail/thousandeyes-endpoint-age/ddnennmeinlkhkmajmmfaojcnpddnpgb

If you are deploying Endpoint Agents using the Microsoft Endpoint Configuration Manager (previously the System Center Configuration Manager or SCCM), ThousandEyes recommends deploying the Google Chrome browser extension from Google Workspace.

For more information, see https://support.google.com/chrome/a/answer/6306504?hl=en.

To install the Google Chrome extension:

1. Optional: If Google Chrome is installed after the Endpoint Agent is installed, navigate to the web store; otherwise, skip to step two:

   https://chrome.google.com/webstore/detail/thousandeyes-endpoint-age/ddnennmeinlkhkmajmmfaojcnpddnpgb

2. Click Add to Chrome.

3. Review the security dialog and click Add extension.

4. A notification bubble will appear in the top right of the browser window once the installation is complete. After the bubble has appeared, restart the browser.

During installation, you may come across the above pop-up. This pop-up is controlled by the Extension Management processes within Chrome. This is a generic security warning that applies to all extensions. It can only suppressed if the plug-in is enabled via group policy.

If you enable the plug-in as part of the installation, the pop-up cannot be suppressed and users must Enable the Extension on this screen.

Internet Explorer 11+

The Internet Explorer 11+ extension supports users using the Internet Explorer Edge mode. To install the Internet Explorer browser extension:

1. Open Internet Explorer. On the first launch after the Endpoint Agent is installed, a prompt window will appear to enable the extension.

2. Click the Enable button in the banner at the bottom of the page.

   Note: If the prompt is not visible, navigate to Settings -> Manage Add-Ons and right click on Start/Stop Recording with Endpoint Agent and click Enable.

Microsoft Edge

To install the Microsoft Edge browser extension:

1. Open Microsoft Edge. On first launch after the Endpoint Agent is installed, the Microsoft Edge extension store page for the ThousandEyes browser extension will open.

2. Click Get.

3. Click Add extension.

Once installed, the ThousandEyes icon will appear in the toolbar.

Reference Chrome and Edge Extension IDs

Product	ID
Chrome Extension	ddnennmeinlkhkmajmmfaojcnpddnpgb
Edge Extension	obdencanbejmhpbikpcgkdflkffifoof