Usage-Based Billing
Last updated
Last updated
This section describes usage-based consumption in the ThousandEyes platform, including ways to get more value out of your available units.
In usage-based consumption, every ThousandEyes test run from Cloud or Enterprise Agents, and select tests from Device Agents, incurs units up to an agreed-upon threshold.
Note that usage-based consumption is only a portion of the subscriptions available from ThousandEyes. Other charges can include Endpoint Agent licenses, Internet Insights packages, Device Agent licenses, and professional services.
This section gives an overview of the screens and their contents that you will find within Manage > Account Settings > Usage and Billing.
The Usage screen shows settings for Plan Usage and Cloud, Enterprise, and Device Agent Units. This screen is only accessible by Organization Admins - relevant permissions are View billing, View organization usage, and View security & authentication settings:
The Plan Usage section provides an overview of all aspects of unit and license consumption:
Units: Shows the current usage (solid green bar), additional projected usage until the end of the current billing cycle (dashed green/white bar) and the remainder of the planned/purchased capacity.
Endpoint Agent Licenses: The number of Endpoint Agents currently enabled and the number of purchased licenses in the plan.
Internet Insights Package Licenses: The number of Internet Insights packages currently used and the number of purchased licenses in the plan.
You can select between showing consumption details of Cloud Agent Units, Enterprise Agent Units, or Connected Devices Units.
Control the breakdown table content by choosing to show your consumption by Account Group, by Test Type or by individual Test.
For your convenience, there is a Calculate the units you need for this account group link available. This link leads you to the unit calculator, a tool that helps you estimate your future Cloud and Enterprise Agent test usage (the calculator does not currently support Device Agent test calculations).
To fully understand ThousandEyes Cloud and Enterprise Agent unit calculation, see Calculating Units.
If you have any questions regarding your usage numbers, contact your ThousandEyes account manager or the Customer Engineering team via support@thousandeyes.com.
For organizations that are on a trial account, an Organization Admin can delete their organization. Organizations with any other kind of account do not have this functionality; they must speak to their ThousandEyes Account Team if they want to delete their organization.
To delete your trial organization:
Log in to the ThousandEyes platform.
Navigate to Manage > Account Settings > Usage and Billing > Usage.
In the Organization Deletion panel, click Delete.
The Billing screen shows current billing information for your organization. This screen is only accessible by users with the View billing permission:
The following sections are visible in this tab:
Plan Details: The details of your contracted ThousandEyes usage plan. These include:
Plan name
Account type
Units in your plan
Endpoint Agent (Advantage or Essential) Licenses in your plan (if applicable)
Internet Insights Package Licenses in your plan (if applicable)
Monitored devices in your plan (if applicable)
Billing Address: The address to be included on the invoices and the email address to which invoices are sent.
Billing History: Displays billing information generated over previous billing cycles, including Date, Amount, and Status. Clicking on any entry will open invoice information for that entry.
If you have any questions regarding your plan details, contact your ThousandEyes account manager or the Customer Engineering team via support@thousandeyes.com.
For an overview of the Quotas screen, see Components of the Quotas tab.
