Logging In

You can access ThousandEyes using either local login (email and password managed within ThousandEyes) or Single Sign-On (SSO) through your organization’s identity provider (IdP).

To ensure a seamless and secure login process, it is essential that your browser allows cookies from the following domains:

• webex.com - Cisco account leverages select technology and decades of security expertise from Cisco, Webex, and ThousandEyes to deliver a new, secure, and seamless login experience across Cisco platforms. Cisco account does not grant access to Webex products but because of the underlying technology, you may be required to allow cookies from the webex.com domain during login.

• cisco.com

• thousandeyes.com

These cookies are necessary to:

• Maintain your login session securely.

• Enable core functionality and personalized settings.

• Support authentication flows and access to collaboration tools.

• Provide enhanced performance and troubleshooting capabilities.

Blocking or disabling cookies from these domains may result in login issues, interrupted sessions, or degraded user experience.

To start the login process, you enter your email address. ThousandEyes uses this email to automatically identify your organization’s default authentication method and direct you to the appropriate login flow—either local login or Single Sign-On (SSO).

Login Behavior by Organization SSO Settings and User Permissions

The login experience depends on your organization’s Single Sign-On (SSO) configuration and your user permissions. The table below summarizes how authentication works under different SSO settings:

	Organization SSO Settings
User Permissions	Org SSO Disabled	Org SSO Enabled, Force SSO Disabled	Org SSO Enabled, Force SSO Enabled
Login via ThousandEyes login page	Prompted for Password	Prompted for Password	Cannot Login
Login via ThousandEyes login page & Login via Single Sign-On	Prompted for Password	Choice to proceed with Password or with SSO	Automatically directed to IdP
Login via Single Sign-On	Cannot Login	Automatically directed to IdP	Automatically directed to IdP

Steps

Depending on your organization’s settings, you can log in using either local credentials or SSO. Choose the appropriate tab below for step-by-step instructions.

Local Login

With the ThousandEyes local login, you are prompted to enter your email and then your local password. This method provides a quick setup process because it does not require integration with external identity providers.

1. On the ThousandEyes login page, enter your email address and click Log In.

   

   Your account must be activated before attempting to log in.

2. Enter your password and click Log In.

Usernames and passwords are region-specific. For example, if you're logging in to the EU region, you must use your EU-specific credentials. If your credentials are the same across regions, you'll be logged into US1 by default and can switch afterward.

Upon successful authentication, you are redirected to your ThousandEyes organization.

If your organization supports SSO and your user permissions allow it, you’ll land on the local login screen by default. You have the option to select Log in with SSO to authenticate through your identity provider.

1. (Optional) If your email or password is incorrect, an error message will appear.

   After 3 failed attempts, your account will be locked for 24 hours. For more information, see Troubleshooting Login.

SSO Login

Learn More

To learn about potential login errors, see Troubleshoot Login Errors.