Logging In
You can access ThousandEyes using either local login (email and password managed within ThousandEyes) or Single Sign-On (SSO) through your organization’s identity provider (IdP).
To ensure a seamless and secure login process, it is essential that your browser allows cookies from the following domains:
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Maintain your login session securely.
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To start the login process, you enter your email address. ThousandEyes uses this email to automatically identify your organization’s default authentication method and direct you to the appropriate login flow—either local login or Single Sign-On (SSO).
Login Behavior by Organization SSO Settings and User Permissions
The login experience depends on your organization’s Single Sign-On (SSO) configuration and your user permissions. The table below summarizes how authentication works under different SSO settings:
User Permissions
Org SSO Disabled
Org SSO Enabled, Force SSO Disabled
Org SSO Enabled, Force SSO Enabled
Login via ThousandEyes login page
Prompted for Password
Prompted for Password
Cannot log in
Login via ThousandEyes login page & Login via Single Sign-On
Prompted for Password
Choice to proceed with Password or with SSO
Automatically directed to IdP
Login via Single Sign-On
Cannot log in
Automatically directed to IdP
Automatically directed to IdP
Steps
Depending on your organization’s settings, you can log in using either local credentials or SSO. Use the steps that match your authentication method.
Local Login
With the ThousandEyes local login, you are prompted to enter your email and then your local password. This method provides a quick setup process because it does not require integration with external identity providers.
On the ThousandEyes login page, enter your email address, select your desired region from the dropdown menu, and then click Log In.
The region dropdown menu provides options for all users on the login page:
The Default option is preselected for everyone. It uses the ThousandEyes standard region routing rules. If your organization is in only one region, you will be routed to the default account group for that region.
If your organization spans multiple regions, or if you want to specify a region, select one of the available region options: US1, US2, or EU.
If you do not have an active user record in the selected region, you will see an error. You can then change the region or select the Default option to be routed automatically.
ThousandEyes login page On the sign-in screen, enter your password and continue—for example, click Next or Log In, depending on your screen.
Usernames and passwords are region-specific. For example, if you're logging in to the EU region, you must use your EU-specific credentials. If your credentials are the same across regions, you'll be logged into US1 by default and can switch afterward.
Upon successful authentication, you are redirected to your ThousandEyes organization.
If your organization supports SSO and your user permissions allow it, you’ll land on the local login screen by default. You have the option to select Log in with SSO to authenticate through your identity provider.
ThousandEyes sign-in screen with password field (Optional) If your email or password is incorrect, an error message will appear.
After three failed attempts, your account will be locked for 24 hours. For more information, see Troubleshoot Login Errors.
SSO Login
With SSO login, ThousandEyes accepts your credentials from your registered identity provider. For more information on how to configure SSO, see How to Configure Single Sign-On (SSO).
On the ThousandEyes login page, enter your email address, select your desired region from the dropdown menu, and then click Log In.
The region dropdown menu provides options for all users on the login page:
The Default option is preselected for everyone. It uses the ThousandEyes standard region routing rules. If your organization is in only one region, you will be routed to the default account group for that region.
If your organization spans multiple regions, or if you want to specify a region, select one of the available region options: US1, US2, or EU.
If you do not have an active user record in the selected region, you will see an error. You can then change the region or select the Default option to be routed automatically.
ThousandEyes login page Follow the login method based on your organization’s configuration:
If your organization uses forced SSO, you are automatically redirected to your identity provider to authenticate.
If your organization uses regular SSO and your user permissions allow it, you are taken to a login screen where you can choose to log in with SSO or continue with local login. Click Log in with SSO to continue with your identity provider, or enter your local credentials to continue with local login.
When redirected to your IdP's login page, enter your credentials and click Enter.
Upon successful authentication, you are redirected to your ThousandEyes organization.
Learn More
For potential login errors, see Troubleshoot Login Errors.
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