Webex Control Hub Integration
Last updated
Last updated
Cisco's Webex Control Hub is the central interface to manage Webex organization, and users, assign Webex services, view their usage analytics, and more. When you use ThousandEyes together with Webex Control Hub, you get direct access to ThousandEyes path visualization data within Webex Control Hub. This helps network administrators identify root causes for negative participant experiences.
In this document, you can learn how to set up the integration of ThousandEyes and Webex Control Hub.
You need to ensure that the following conditions are met before starting the integration:
ThousandEyes Endpoint Agent installed with version 1.120.0 or higher.
Webex Desktop App Client installed locally and signed in.
ThousandEyes setup for Webex.
Access to the ThousandEyes API.
Users must have the following permissions:
View endpoint data that identifies endpoint agents
View endpoint data that identifies network
View endpoint data that identifies users
To set up the integration for the first time:
Generate an OAuth Bearer
token from your ThousandEyes user account and have it handy.
View the network path data in the Webex Troubleshooting menu.
There are different ways to test the integration, ThousandEyes recommends the following method:
Create a meeting, and copy a link to the meeting.
Join the meeting as a user either from the Webex Desktop App Client or the browser.
Join the meeting from your Cisco Webex account using the other method (if the first user uses the browser, then use the Webex Desktop App Client or the opposite).
Go back to the Site Administration
page, and select Troubleshooting
from the left-hand side.
Find your meeting using the conference ID (you can find it at the live meetings).
Select a user, if both users on the meeting are from the same machine, you can choose either.
Finally, toggle down the quality you are interested in, and you will see the data collected by the ThousandEyes Endpoint Agent in the meeting stats, see the below figures:
In scenarios when you cross-launch from the Webex ControlHub Network Path into ThousandEyes platform, you are navigated to the Automated Session Tests view, found within Endpoint Experience > Views. The view is pre-filtered to the corresponding user and time segment from Webex Control Hub.
Sign in to Webex Control Hub and follow the instructions to allow API access to ThousandEyes.
For implementation details within Webex, please refer to the documentation .
Sign in to , go to Organization Settings, and scroll to the ThousandEyes section.