# Uninstalling the Enterprise Agent (Linux Package) {% hint style="warning" %} Due to recent platform-wide naming, navigation, and URL changes in the product, you may notice some discrepancies between the product and the screenshots displayed in our technical documentation. The instructions and actual pages in the product are still valid and haven’t changed. Please bear with us as we update our screenshots to better match the in-product experience. See the full scope of changes on [Naming and Navigation Menu changes - Summary List](https://docs.thousandeyes.com/whats-new/naming-and-nav-phase-2-changes). {% endhint %} Customers may need to remove the Enterprise Agent software which was installed on a supported Linux operating system from the **te-agent** and (optionally) **te-browserbot** packages. Additionally, customers may optionally remove the configuration files created by the agent. Customers may wish to keep the agent configuration files if the reason for removal is to fix a broken agent. Reinstalling agent software with existing configuration files allows the agent to resume running with the configuration of tests and other settings present prior to removing the agent software. This article describes the steps required to remove an Enterprise Agent from each of the supported Linux distributions. ## Ubuntu 1. Check if the **te-agent** and the **te-browserbot** services are running: ``` $ sudo systemctl status te-agent ● te-agent.service - ThousandEyes Agent Loaded: loaded (/lib/systemd/system/te-agent.service; enabled; vendor preset: Active: active (running) since Tue 2017-04-04 12:11:49 CDT; 2min 5s ago Main PID: 1052 (te-agent) Tasks: 24 Memory: 29.0M CPU: 1.182s CGroup: /system.slice/te-agent.service └─1052 /usr/local/bin/te-agent -C /etc/te-agent.cfg $ sudo service te-browserbot status ● te-browserbot.service - ThousandEyes BrowserBot Loaded: loaded (/lib/systemd/system/te-browserbot.service; enabled; vendor pr Active: active (running) since Tue 2017-04-04 12:12:16 CDT; 2min 17s ago Main PID: 1596 (java) Tasks: 90 Memory: 162.0M CPU: 14.426s CGroup: /system.slice/te-browserbot.service ``` 2. Stop the **te-agent** and the **te-browserbot** services: ``` $ sudo systemctl stop te-agent $ sudo systemctl status te-agent ● te-agent.service - ThousandEyes Agent Loaded: loaded (/lib/systemd/system/te-agent.service; enabled; vendor preset: Active: inactive (dead) since Tue 2017-04-04 12:16:29 CDT; 9s ago Process: 3632 ExecStart=/usr/local/bin/te-agent -C /etc/te-agent.cfg (code=kil Main PID: 3632 (code=killed, signal=TERM) $ sudo systemctl stop te-browserbot $ sudo systemctl status te-browserbot ● te-browserbot.service - ThousandEyes BrowserBot Loaded: loaded (/lib/systemd/system/te-browserbot.service; enabled; vendor pr Active: inactive (dead) since Tue 2017-04-04 12:17:03 CDT; 8s ago Process: 3696 ExecStart=/usr/bin/java -Djava.io.tmpdir=/var/lib/te-browserbot/ Main PID: 3696 (code=exited, status=143) ``` 3. Purge the **te-agent** and the **te-browserbot** packages: If you're planning to re-install the agent software use "apt-get remove" instead of "apt-get purge". This will leave the necessary configuration files intact, so that once the agent is re-installed, there is no need to re-assign tests to it. ``` $ sudo apt-get purge te-agent Removing te-agent (1.9.1-1~xenial) ... Updating certificates in /etc/ssl/certs... 0 added, 0 removed; done. Running hooks in /etc/ca-certificates/update.d... done. done. Purging configuration files for te-agent (1.9.1-1~xenial) ... Updating certificates in /etc/ssl/certs... 0 added, 0 removed; done. Running hooks in /etc/ca-certificates/update.d... done. done. $ sudo apt-get purge te-browserbot (Reading database ... 68880 files and directories currently installed.) Removing te-browserbot (1.38-1~xenial) ... Removing user `browserbot' ... Warning: group `browserbot' has no more members. Done. ``` 4. Verify that both packages have been removed: ``` $ sudo systemctl status te-agent ● te-agent.service Loaded: not-found (Reason: No such file or directory) Active: inactive (dead) since Tue 2017-04-04 12:16:29 CDT; 7min ago Main PID: 3632 (code=killed, signal=TERM) $ sudo systemctl status te-browserbot ● te-browserbot.service Loaded: not-found (Reason: No such file or directory) Active: inactive (dead) since Tue 2017-04-04 12:17:03 CDT; 7min ago Main PID: 3696 (code=exited, status=143) ``` ## RHEL/CentOS/Oracle Linux 6.x 1. Check if the **te-agent** and the **te-browserbot** services are running: ``` $ status te-agent te-agent start/running, process 17228 $ status te-browserbot te-browserbot start/running, process 17214 ``` 2. Stop the **te-agent** and the **te-browserbot** services: ``` $ sudo stop te-agent te-agent stop/waiting $ sudo stop te-browserbot te-browserbot stop/waiting ``` 3. Remove the **te-agent** and the **te-browserbot** services: For those who wish to remove dependencies, use *yum erase* instead of *yum remove:* ``` $ sudo yum remove te-agent $ sudo yum remove te-browserbot ``` 4. Verify that the **te-agent** and the **te-browserbot** services have been removed: ``` $ status te-agent status: Unknown job: te-agent $ status te-browserbot status: Unknown job: te-browserbot ``` ## RHEL/CentOS/Oracle Linux 7.x 1. Check if the **te-agent** and the t**e-browserbot** services are running: ``` $ sudo systemctl status te-agent ● te-agent.service - ThousandEyes Agent Loaded: loaded (/usr/lib/systemd/system/te-agent.service; enabled; vendor preset: disabled) Active: active (running) since Thu 2017-03-30 11:31:35 EDT; 7s ago $ sudo systemctl status te-browserbot ● te-browserbot.service - ThousandEyes BrowserBot Loaded: loaded (/usr/lib/systemd/system/te-browserbot.service; enabled; vendor preset: disabled) Active: active (running) since Thu 2017-03-30 11:31:41 EDT; 5s ago ``` 2. Stop the **te-agent** and the **te-browserbot** services: ``` $ sudo systemctl stop te-agent $ sudo systemctl status te-agent ● te-agent.service - ThousandEyes Agent Loaded: loaded (/usr/lib/systemd/system/te-agent.service; enabled; vendor preset: disabled) Active: inactive (dead) since Thu 2017-03-30 11:25:12 EDT; 4min 46s ago $ sudo systemctl stop te-browserbot $ sudo systemctl status te-browserbot ● te-browserbot.service - ThousandEyes BrowserBot Loaded: loaded (/usr/lib/systemd/system/te-browserbot.service; enabled; vendor preset: disabled) Active: inactive (dead) since Thu 2017-03-30 11:28:25 EDT; 1min 40s ago ``` 3. Remove the **te-agent** and the **te-browserbot** services: For those who wish to remove dependencies, use *yum erase* instead of *yum remove.* ``` $ sudo yum remove te-agent Removed: te-agent.x86_64 0:1.9.0-1 $ sudo yum remove te-browserbot Removed: te-browserbot.x86_64 0:1.38-1 ``` 4. Verify that the **te-agent** and the **te-browserbot** have been removed: ``` $ systemctl status te-agent Unit te-agent.service could not be found. $ systemctl status te-browserbot Unit te-browserbot.service could not be found. ``` ## Delete the Agent from the ThousandEyes Platform If you have removed this agent with the expectation of replacing it, see [Replacing an Enterprise Agent](https://docs.thousandeyes.com/product-documentation/enterprise-agents/replacing-an-enterprise-agent-using-the-agent-clustering-method). If you do not plan to replace the agent, you should remove it from the ThousandEyes platform. From the **Network & App Synthetics > Agent Settings** page, expand the agent's row, then click the **More Actions** icon and select **Delete**. **NOTE:** Deleting an agent will remove it from any tests to which it was assigned, and any tests that have no other agents assigned will be disabled. ![](https://1112912342-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4QARF6s57qxMrOHDTZ%2Fuploads%2Fgit-blob-76792b7e0e8544006aa61a117ae211cb6b9afdd2%2Fproduct-documentation_enterprise-agents_uninstalling-the-enterprise-agent-linux-package-1.png?alt=media\&token=ee7f3285-0683-4972-b322-acc73eef2a47)