Uninstalling the Enterprise Agent (Linux Package)
Customers may need to remove the Enterprise Agent software which was installed on a supported Linux operating system from the te-agent and (optionally) te-browserbot packages. Additionally, customers may optionally remove the configuration files created by the agent. Customers may wish to keep the agent configuration files if the reason for removal is to fix a broken agent. Reinstalling agent software with existing configuration files allows the agent to resume running with the configuration of tests and other settings present prior to removing the agent software.
This article describes the steps required to remove an Enterprise Agent from each of the supported Linux distributions.
- 1.Check if the te-agent and the te-browserbot services are running:$ sudo systemctl status te-agent● te-agent.service - ThousandEyes AgentLoaded: loaded (/lib/systemd/system/te-agent.service; enabled; vendor preset:Active: active (running) since Tue 2017-04-04 12:11:49 CDT; 2min 5s agoMain PID: 1052 (te-agent)Tasks: 24Memory: 29.0MCPU: 1.182sCGroup: /system.slice/te-agent.service└─1052 /usr/local/bin/te-agent -C /etc/te-agent.cfg$ sudo service te-browserbot status● te-browserbot.service - ThousandEyes BrowserBotLoaded: loaded (/lib/systemd/system/te-browserbot.service; enabled; vendor prActive: active (running) since Tue 2017-04-04 12:12:16 CDT; 2min 17s agoMain PID: 1596 (java)Tasks: 90Memory: 162.0MCPU: 14.426sCGroup: /system.slice/te-browserbot.service
- 2.Stop the te-agent and the te-browserbot services:$ sudo systemctl stop te-agent$ sudo systemctl status te-agent● te-agent.service - ThousandEyes AgentLoaded: loaded (/lib/systemd/system/te-agent.service; enabled; vendor preset:Active: inactive (dead) since Tue 2017-04-04 12:16:29 CDT; 9s agoProcess: 3632 ExecStart=/usr/local/bin/te-agent -C /etc/te-agent.cfg (code=kilMain PID: 3632 (code=killed, signal=TERM)$ sudo systemctl stop te-browserbot$ sudo systemctl status te-browserbot● te-browserbot.service - ThousandEyes BrowserBotLoaded: loaded (/lib/systemd/system/te-browserbot.service; enabled; vendor prActive: inactive (dead) since Tue 2017-04-04 12:17:03 CDT; 8s agoProcess: 3696 ExecStart=/usr/bin/java -Djava.io.tmpdir=/var/lib/te-browserbot/Main PID: 3696 (code=exited, status=143)
- 3.Purge the te-agent and the te-browserbot packages: If you're planning to re-install the agent software use "apt-get remove" instead of "apt-get purge". This will leave the necessary configuration files intact, so that once the agent is re-installed, there is no need to re-assign tests to it.$ sudo apt-get purge te-agentRemoving te-agent (1.9.1-1~xenial) ...Updating certificates in /etc/ssl/certs...0 added, 0 removed; done.Running hooks in /etc/ca-certificates/update.d...done.done.Purging configuration files for te-agent (1.9.1-1~xenial) ...Updating certificates in /etc/ssl/certs...0 added, 0 removed; done.Running hooks in /etc/ca-certificates/update.d...done.done.$ sudo apt-get purge te-browserbot(Reading database ... 68880 files and directories currently installed.)Removing te-browserbot (1.38-1~xenial) ...Removing user `browserbot' ...Warning: group `browserbot' has no more members.Done.
- 4.Verify that both packages have been removed:$ sudo systemctl status te-agent● te-agent.serviceLoaded: not-found (Reason: No such file or directory)Active: inactive (dead) since Tue 2017-04-04 12:16:29 CDT; 7min agoMain PID: 3632 (code=killed, signal=TERM)$ sudo systemctl status te-browserbot● te-browserbot.serviceLoaded: not-found (Reason: No such file or directory)Active: inactive (dead) since Tue 2017-04-04 12:17:03 CDT; 7min agoMain PID: 3696 (code=exited, status=143)
- 1.Check if the te-agent and the te-browserbot services are running:$ status te-agentte-agent start/running, process 17228$ status te-browserbotte-browserbot start/running, process 17214
- 2.Stop the te-agent and the te-browserbot services:$ sudo stop te-agentte-agent stop/waiting$ sudo stop te-browserbotte-browserbot stop/waiting
- 3.Remove the te-agent and the te-browserbot services:For those who wish to remove dependencies, use yum erase instead of yum remove:$ sudo yum remove te-agent$ sudo yum remove te-browserbot
- 4.Verify that the te-agent and the te-browserbot services have been removed:$ status te-agentstatus: Unknown job: te-agent$ status te-browserbotstatus: Unknown job: te-browserbot
- 1.Check if the te-agent and the te-browserbot services are running:$ sudo systemctl status te-agent● te-agent.service - ThousandEyes AgentLoaded: loaded (/usr/lib/systemd/system/te-agent.service; enabled; vendor preset: disabled)Active: active (running) since Thu 2017-03-30 11:31:35 EDT; 7s ago$ sudo systemctl status te-browserbot● te-browserbot.service - ThousandEyes BrowserBotLoaded: loaded (/usr/lib/systemd/system/te-browserbot.service; enabled; vendor preset: disabled)Active: active (running) since Thu 2017-03-30 11:31:41 EDT; 5s ago
- 2.Stop the te-agent and the te-browserbot services:$ sudo systemctl stop te-agent$ sudo systemctl status te-agent● te-agent.service - ThousandEyes AgentLoaded: loaded (/usr/lib/systemd/system/te-agent.service; enabled; vendor preset: disabled)Active: inactive (dead) since Thu 2017-03-30 11:25:12 EDT; 4min 46s ago$ sudo systemctl stop te-browserbot$ sudo systemctl status te-browserbot● te-browserbot.service - ThousandEyes BrowserBotLoaded: loaded (/usr/lib/systemd/system/te-browserbot.service; enabled; vendor preset: disabled)Active: inactive (dead) since Thu 2017-03-30 11:28:25 EDT; 1min 40s ago
- 3.Remove the te-agent and the te-browserbot services:For those who wish to remove dependencies, use yum erase instead of yum remove.$ sudo yum remove te-agentRemoved:te-agent.x86_64 0:1.9.0-1$ sudo yum remove te-browserbotRemoved:te-browserbot.x86_64 0:1.38-1
- 4.Verify that the te-agent and the te-browserbot have been removed:$ systemctl status te-agentUnit te-agent.service could not be found.$ systemctl status te-browserbotUnit te-browserbot.service could not be found.
If you have removed this agent with the expectation of replacing it, see Replacing an Enterprise Agent.
If you do not plan to replace the agent, you should remove it from the ThousandEyes platform. From the Agent Settings page, expand the agent's row, then click the More Actions icon and select Delete.
NOTE: Deleting an agent will remove it from any tests to which it was assigned, and any tests that have no other agents assigned will be disabled.
Last modified 4mo ago