System Requirements

To install and run the Endpoint Agent, you must have the following:

Any browser and operating system combination not explicitly identified below is not supported. This includes Firefox and Safari browsers on any operating system.

Supported Operating Systems

The Endpoint Agent is supported on the following operating systems:

  • Windows 10 (including Windows 10 Enterprise and Windows 10 IoT Enterprise) or higher.

    • For ARM-based Windows machines, Windows 11 or higher via emulation.

  • Endpoint Agent is compatible with the three most recent major macOS versions. For instance, if the latest macOS version is macOS 15 Sequoia, Endpoint Agent will be supported on macOS 13 Ventura and newer.

    • The specific package for macOS machines that use ARM architecture is Endpoint Agent-arm64-1.210.4.pkg and future releases.

Supported Windows Architectures

The Windows MSI installer comes in two versions:

  • x86 version for 32-bit processors (but can be used with 64-bit processors)

  • x64 version for 64-bit processors

Supported Browsers

The following web browsers are certified for operation with the Endpoint Agent browser extension:

  • Chrome 41+ (Google Chrome Extension version 1.215.0 in the Chrome Store for Windows packages running on ARM (via emulation)).

  • Microsoft Internet Explorer 11+

  • Microsoft Edge 79+

Internet Explorer Compatibility Mode

The table below indicates which data the Endpoint Agent can collect with Internet Explorer 11 running the following emulations:

Emulation
Page Title
URL
Page Timing
Page Objects

Internet Explorer 8.x

x

x

Internet Explorer 9.x

x

x

x

Internet Explorer 10.x

x

x

x

x

Network Connections

The ThousandEyes Endpoint Agent requires network connections to the following:

Host Name
Corresponding IP Addresses

USA region https://data.eb.thousandeyes.com

13.248.210.21, 76.223.72.156

USA region https://data.eb.us1.thousandeyes.com

13.248.210.21, 76.223.72.156

EU region https://data.eb.eu1.thousandeyes.com

52.223.46.66, 35.71.156.36

USA region https://c1.eb.thousandeyes.com

75.2.45.13, 99.83.250.143

USA region https://c1.eb.us1.thousandeyes.com

75.2.45.13, 99.83.250.143

EU region https://c1.eb.eu1.thousandeyes.com

35.71.129.45,52.223.12.120

USA region https://c1.eb.us2.thousandeyes.com

3.33.193.79,15.197.204.141

USA region https://data.eb.us2.thousandeyes.com

3.33.163.103,15.197.189.166

https://downloads.thousandeyes.com

54.230.114.2, 54.230.114.11, 54.230.114.41, 54.230.114.123

For the downloads page, the IP addresses listed above are just examples. The download pages are served by CloudFront (CDN), so the IP addresses are dynamic depending on the client's location.

Proxy Access

If the Endpoint Agent is behind a proxy that performs full TLS decryption, the signing certificate of the proxy must be accessible to the browser running the Endpoint Agent, or the sites above must be added to an exclusion list so that HTTPS interception is disabled.

For Windows Users: Ensure the SYSTEM account can authenticate or exempt from authentication the domains for the proxy. The te-proxy utility is provided as a workaround, but is not the recommended approach.

Memory

The Endpoint Agent requires less than 50 MB of RAM and less than 500 MB of disk space.

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