Authorized Subprocessors for ThousandEyes Network Intelligence Platform

ThousandEyes privacy policy: https://www.thousandeyes.com/trust/privacy

Introduction

This article communicates the current list of companies who are authorized to process personal data for the ThousandEyes Network Intelligence Platform. These companies are known as subprocessors. ThousandEyes performs due diligence on the technical and organizational security measures of all subprocessors, and requires each to commit to obligations regarding their security controls and applicable regulations for the protection of personal data.

Scope

The table in the next section includes the Scope of the personal information collected, where:

  • “Contact information” refers to information that was entered by the customer administrator into our portal at https://app.thousandeyes.com, and is limited to the name of the platform users and their email addresses.

  • “Other personal information” refers to any other personal information entered by the customer as part of their tests (for example, application-specific usernames or search queries) and information the customer administrator configures the ThousandEyes Endpoint agent to collect (if applicable).

For additional information, please see the ThousandEyes Privacy Data Sheet.

Current List of ThousandEyes Subprocessors

The table below shows information for each sub-processor, including the company’s address, location of data processing, and whether or not we have a data processing agreement executed with the subprocessor. We also include a list of other available documentation validating the company’s security controls.

#

Name

Address

Data Storage Location

Services Processing provided

DPA

Other validation

Scope

1

Salesforce.com, Inc.

1 Market Street, San Francisco, CA 94105 USA

USA

SaaS CRM

Yes

ISO 27001 SOC2 Type 2

Contact Information

2

Marketo, Inc.

901 Mariners Island Blvd, San Mateo, CA 94404 USA

USA

SaaS Marketing automation

Yes

ISO 27001 SOC2 Type 2

Contact Information

3

Amazon Web Services

1200 12th Avenue South Suite 1200 Seattle, WA 98144 USA

USA

PaaS

Yes

ISO 27001 SOC2 Type 2

Contact Information

4

Google LLC

1600 Amphitheatre Parkway Mountain View, CA 94043 USA

USA

PaaS

Yes

ISO 27001 SOC2 Type 2

Contact Information

5

Heap Inc.

460 Bryant Street, 3rd floor, San Francisco, CA 94107 USA

USA

SaaS Web analytics

Yes

SOC2 Type 1 Internal audit

Contact Information

6

Engagio Inc.

101 S San Mateo Drive Floor 4 San Mateo, CA 94401 USA

USA

SaaS Marketing automation, Account-based marketing

Yes

SOC2 Type 2 Internal audit

Contact Information

7

Clari, Inc.

1154 Sonora Ct. Sunnyvale, CA 94086 USA

USA

SaaS Sales Optimization

Yes

ISO 27001 Internal audit

Contact Information

8

Drift.com, Inc.

703 Market St., Floor 15 San Francisco, CA 94103 USA

USA

WWW Website chat

Yes

SOC2 Type 2 Internal audit

Contact Information

9

Looker Data Sciences, Inc.

101 Church Street, Santa Cruz, CA 95062 USA

USA

SaaS Web analytics

Yes

ISO 27001 SOC2 Type 2

Contact Information

Affiliates

Depending on the geographic location of a Customer or their Authorized Users, and the nature of the Services provided, ThousandEyes may also engage one or more of its Affiliates as Subprocessors to deliver some or all of the Services provided to a Customer:

#

Entity Name

Address

Data Storage Location

1

ThousandEyes, Inc.

201 Mission Street Suite 1700 San Francisco, CA 94105, USA

USA

2

ThousandEyes UK Limited

Suite 1, The Sanctuary, 23 Oak Hill Grove, Surbiton, KT6 6DU United Kingdom

USA

3

ThousandEyes Japan KK

1-2-3, Kita Aoyama, Minato-ku, Tokyo, 1070061 Japan

USA

4

ThousandEyes Ireland Operations Limited

24/26 City Quay, Dublin 2, DO2 NY19 Ireland

USA

5

ThousandEyes Germany GmbH i.G.

Hagenauer Straße 59 65203 Wiesbaden Germany

USA

6

ThousandEyes Singapore Private Limited

77 Robinson Road #13-00, Robinson 77 Singapore 068896, Singapore

USA

7

ThousandEyes Australia Pty Ltd

Level 17 383 Kent Street Sydney NSW 2000, Australia

USA

Updates

ThousandEyes will notify customers in advance of any changes to subprocessors using this article. Customers shall not unreasonably object to any intended change. Any objections must be made by email to privacy@thousandeyes.com within 30 days of communication.

Notifications

If you want to add, change or remove subscribers to the notification list for your company, please send your request to dpa@thousandeyes.com.

Change log

  • 2020-03-02: Added subprocessor: Looker, removed: Chart.io, Inc.

  • 2019-08-08: Added subprocessor: Chart.io, Inc.

  • 2019-05-30: Added subprocessor: Drift.com, Inc.

  • 2019-03-04: Added subprocessor: Clari, Inc.

  • 2018-11-19: Added subprocessor: Engagio Inc.

  • 2018-05-31: Removed subprocessor: Go Squared Ltd.

  • 2018-03-16: Initial release