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Authorized Subprocessors for ThousandEyes Network Intelligence Platform
This article communicates the current list of companies who are authorized to process personal data for the ThousandEyes Network Intelligence Platform. These companies are known as subprocessors. ThousandEyes performs due diligence on the technical and organizational security measures of all subprocessors, and requires each to commit to obligations regarding their security controls and applicable regulations for the protection of personal data.
The table below defines the scope of the data categories that are used in the list of authorized subprocessors.
Personal Data Category | Types of Personal Data |
|---|---|
Registration Data | User's email address
User's first and last name
User's password
User's IP address
Billing contact name |
Support Information | First name, last name, email address, and phone number of the individual opening the service request
Customer account information |
Application Credentials | Credentials used by Cloud and Enterprise Agents to execute web transaction tests |
Usage Information Collected by Endpoint Agent | IP address and logged-in username for the end-user computer where an Endpoint Agent is installed
Computer hostname |
Additional Usage Information Customer Can Configure Endpoint Agent to Process | Administrator-selected website page names and object names on target pages (for load-time monitoring) |
Any category of information displayed on a web page that is being tested during a screenshot capture (if any) | Information displayed on a captured image when a transaction test encounters a script error
Information displayed on a web page during a transaction test when the user instructs the service to capture a screenshot |
The ThousandEyes Service is currently available in two regions: USA and EU. If customer requires that a certain Primary Region Location to be used for their deployment, the customer must reach out to their account manager.
ThousandEyes
Instance | Sub-Processor | Personal Data | Service Type | Location of
Sub-Processor Data Center |
USA and EU | Salesforce.com, Inc.
1 Market Street
San Francisco, CA 94105 USA | • Registration Data
• Support Information | USA | |
USA and EU | Amazon Web Services, Inc.
1200 12th Avenue South, Suite 1200
Seattle, WA 98144 USA | • Registration Data
• Support Information • Application Credentials
• The data collected by the Agents and sent to the Platform, as described in the Scope section
• Any category of information displayed on a web page being tested during a screenshot capture (if any) | USA Instance:
Primary – USA
Disaster Recovery – USA
OR
EU Instance: Primary – Germany
Disaster Recovery – Ireland | |
USA only | Google, LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043 USA | • Registration Data
• Support Information | USA | |
USA and EU | MongoDB, Inc.
1633 Broadway, 38th Floor
New York, NY 10019 USA | • Registration Data
• Support Information • Application Credentials
• The data collected by the Agents and sent to the Platform, as described in the Scope section
• Any category of information displayed on a web page being tested during a screenshot capture (if any) | USA Instance:
Primary – USA
Disaster Recovery – USA
OR
EU Instance: Primary – Germany
Disaster Recovery – Ireland | |
USA and EU | Snowflake, Inc.
450 Concar Drive
San Mateo, CA 94402 USA | • Registration Data
• Support Information | USA | |
USA and EU | Fivetran, Inc.
221 Broadway, Suite 2400
Oakland, CA 94612 | • Registration Data
• Support Information
• Application Credentials | USA Instance: USA
OR
EU Instance: Germany | |
USA and EU | OwnBackup, Ltd.
940 Sylvan Avenue
Englewood Cliffs, NJ 07632 USA | • Registration Data
• Support Information | USA | |
USA and EU | Okta, Inc.
100 1st Street
San Francisco, CA 94105 | • Application Credentials
• Support Information | USA |
Depending on the geographic location of a Customer or their Authorized Users, and the nature of the Services provided, ThousandEyes may also engage one or more of its Affiliates as Subprocessors to deliver some or all of the Services provided to a Customer:
# | Entity Name | Address | Data Storage Location |
1 | ThousandEyes LLC | 201 Mission Street Suite 1700 San Francisco, CA 94105, USA | USA |
2 | Cisco Systems, Inc. and any of its Affiliates | 170 West Tasman Drive, San Jose, California 95134 | USA |
ThousandEyes will notify customers in advance of any changes to subprocessors using this article. Customers shall not unreasonably object to any intended change. Any objections must be made by email to [email protected] within 30 days of communication.
If you want to add, change or remove subscribers to the notification list for your company, please send your request to [email protected].
- 2023-11-22: Removed ThousandEyes UK Limited, ThousandEyes Japan KK, ThousandEyes Ireland Operations Limited, ThousandEyes Germany GmbH i.G., ThousandEyes Singapore Private Limited, & ThousandEyes Australia Pty Ltd from the Affiliates section.
- 2023-10-05: Updated the Subprocessor table column headers to reflect the Cisco Privacy Data Sheet.
- 2023-10-03: Removed Marketo, Inc., Looker Data Sciences, Inc., Bizible, Inc., Heap Inc., Drift.com , Inc., Catalyst Inc.; Aligned the list to reflect the Cisco Privacy Data Sheet.
- 2022-08-15: Added list of subprocessors for the European Data Center
- 2022-08-02: Added subprocessor: Catalyst Inc.
- 2022-05-25: Added subprocessors: Fivetran, Inc., Okta, Inc., OwnBackup, Ltd.
- 2021-12-01: Updated subprocessor list to add Snowflake Inc.; remove Clari, Inc. and Demandbase, Inc. Updated the scope and subprocessor tables to match the Privacy Data Sheet. Added Cisco as an affiliate.
- 2021-07-19: Added subprocessor: Bizible, Inc.
- 2020-10-12: Updated subprocessor: Engagio, Inc. acquired by Demandbase, Inc.; ThousandEyes, Inc. has been converted to ThousandEyes, LLC
- 2020-07-08: Added subprocessor: MongoDB, Inc.
- 2020-03-02: Added subprocessor: Looker, removed: Chart.io, Inc.
- 2019-08-08: Added subprocessor: Chart.io, Inc.
- 2019-05-30: Added subprocessor: Drift.com, Inc.
- 2019-03-04: Added subprocessor: Clari, Inc.
- 2018-11-19: Added subprocessor: Engagio Inc.
- 2018-05-31: Removed subprocessor: Go Squared Ltd.
- 2018-03-16: Initial release