Authorized Subprocessors for ThousandEyes Network Intelligence Platform
This article communicates the current list of companies who are authorized to process personal data for the ThousandEyes Network Intelligence Platform. These companies are known as subprocessors. ThousandEyes performs due diligence on the technical and organizational security measures of all subprocessors, and requires each to commit to obligations regarding their security controls and applicable regulations for the protection of personal data.
The table below defines the scope of the data categories that are used in the list of authorized subprocessors.
Personal Data Category | Types of Personal Data |
|---|---|
Registration Data | User's email address
User's first and last name
User's password
User's IP address
Billing contact name |
Support Information | First name, last name, email address, and phone number of the individual opening the service request
Customer account information |
Application Credentials | Credentials used by Cloud and Enterprise Agents to execute web transaction tests |
Usage Information Collected by Endpoint Agent | IP address and logged-in username for the end-user computer where an Endpoint Agent is installed
Computer hostname |
Additional Usage Information Customer Can Configure Endpoint Agent to Process | Administrator-selected website page names and object names on target pages (for load-time monitoring) |
Any category of information displayed on a web page that is being tested during a screenshot capture (if any) | Information displayed on a captured image when a transaction test encounters a script error
Information displayed on a web page during a transaction test when the user instructs the service to capture a screenshot |
The table below shows information for each sub-processor, including the company’s address, location of data processing, and whether or not we have a data processing agreement executed with the subprocessor. We also include a list of other available documentation validating the company’s security controls.
# | Name | Address | Data Storage Location | Services/Processing Provided | DPA | Other Validation | Personal Data Category |
1 | Amazon Web Services | 1200 12th Avenue South Suite 1200 Seattle, WA 98144 USA | USA | PaaS | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information; Application Credentials; Usage Information Collected by Endpoint Agent; Additional Usage Information Customer Can Configure Endpoint Agent to Process; Any category of information displayed on a web page being tested during a screenshot capture (if any) |
2 | MongoDB, Inc. | 1633 Broadway, 38th Floor, New York, NY 10019 USA | USA | PaaS | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information; Application Credentials; Usage Information Collected by Endpoint Agent; Additional Usage Information Customer Can Configure Endpoint Agent to Process; Any category of information displayed on a web page being tested during a screenshot capture (if any) |
3 | Salesforce.com, Inc. | 1 Market Street, San Francisco, CA 94105 USA | USA | SaaS CRM | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information |
4 | Marketo, Inc. | 901 Mariners Island Blvd, San Mateo, CA 94404 USA | USA | SaaS Marketing automation | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information |
5 | Looker Data Sciences, Inc. | 101 Church Street, Santa Cruz, CA 95062 USA | USA | SaaS Web analytics | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information |
6 | Bizible, Inc. | 300 Deschutes Way Southwest, Suite 304 Tumwater, WA 98501 USA | USA | SaaS Marketing Attribution | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information |
7 | Snowflake, Inc. | 450 Concar Dr, San Mateo, CA 94402 USA | USA | SaaS Reporting analytics | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information |
8 | Fivetran, Inc. | 1221 Broadway, Suite 2400, Oakland, CA 94612 | USA | SaaS Data Synchronization | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information; Application Credentials; Usage Information Collected by Endpoint Agent; Additional Usage Information Customer Can Configure Endpoint Agent to Process |
9 | Okta, Inc. | 100 1st Street, 6th Floor, San Francisco, CA 94105 USA | USA | SaaS Authentication Provider | Yes | ISO 27001 SOC2 Type 2 | Application Credentials; Support Information |
10 | OwnBackup, Ltd. | 940 Sylvan Ave Englewood Cliffs, NJ 07632 USA | USA | SaaS CRM Backup | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information |
11 | Catalyst Inc. | 235 West 23rd Street, Floor 8, New York, NY, 10011 USA | USA | SaaS CRM | Yes | SOC2 Type 2 | Registration Data; Support Information |
12 | Google LLC | 1600 Amphitheatre Parkway Mountain View, CA 94043 USA | USA | PaaS | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information |
13 | Heap Inc. | 460 Bryant Street, 3rd floor, San Francisco, CA 94107 USA | USA | SaaS Web analytics | Yes | SOC2 Type 1 Internal audit | Registration Data; Support Information |
14 | Drift.com, Inc. | 703 Market St., Floor 15 San Francisco, CA 94103 USA | USA | WWW Website chat | Yes | SOC2 Type 2 Internal audit | Registration Data; Support Information |
The table below shows information for each sub-processor, including the company’s address, location of data processing, and whether or not we have a data processing agreement executed with the subprocessor. We also include a list of other available documentation validating the company’s security controls.
# | Name | Address | Data Storage Location | Services/Processing Provided | DPA | Other Validation | Personal Data Category |
1 | Amazon Web Services | 1200 12th Avenue South Suite 1200 Seattle, WA 98144 USA | Germany Ireland | PaaS | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information; Application Credentials; Usage Information Collected by Endpoint Agent; Additional Usage Information Customer Can Configure Endpoint Agent to Process; Any category of information displayed on a web page being tested during a screenshot capture (if any) |
2 | MongoDB, Inc. | 1633 Broadway, 38th Floor, New York, NY 10019 USA | Germany Ireland | PaaS | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information; Application Credentials; Usage Information Collected by Endpoint Agent; Additional Usage Information Customer Can Configure Endpoint Agent to Process; Any category of information displayed on a web page being tested during a screenshot capture (if any) |
3 | Salesforce.com, Inc. | 1 Market Street, San Francisco, CA 94105 USA | USA | SaaS CRM | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information |
4 | Marketo, Inc. | 901 Mariners Island Blvd, San Mateo, CA 94404 USA | USA | SaaS Marketing automation | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information |
5 | Looker Data Sciences, Inc. | 101 Church Street, Santa Cruz, CA 95062 USA | USA | SaaS Web analytics | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information |
6 | Bizible, Inc. | 300 Deschutes Way Southwest, Suite 304 Tumwater, WA 98501 USA | USA | SaaS Marketing Attribution | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information |
7 | Snowflake, Inc. | 450 Concar Dr, San Mateo, CA 94402 USA | USA | SaaS Reporting analytics | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information |
8 | Fivetran, Inc. | 1221 Broadway, Suite 2400, Oakland, CA 94612 | USA | SaaS Data Synchronization | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information; Application Credentials; Usage Information Collected by Endpoint Agent; Additional Usage Information Customer Can Configure Endpoint Agent to Process |
9 | Okta, Inc. | 100 1st Street, 6th Floor, San Francisco, CA 94105 USA | USA | SaaS Authentication Provider | Yes | ISO 27001 SOC2 Type 2 | Application Credentials; Support Information |
10 | OwnBackup, Ltd. | 940 Sylvan Ave Englewood Cliffs, NJ 07632 USA | USA | SaaS CRM Backup | Yes | ISO 27001 SOC2 Type 2 | Registration Data; Support Information |
11 | Catalyst Inc. | 235 West 23rd Street, Floor 8, New York, NY, 10011 USA | USA | SaaS CRM | Yes | SOC2 Type 2 | Registration Data; Support Information |
Depending on the geographic location of a Customer or their Authorized Users, and the nature of the Services provided, ThousandEyes may also engage one or more of its Affiliates as Subprocessors to deliver some or all of the Services provided to a Customer:
# | Entity Name | Address | Data Storage Location |
1 | ThousandEyes LLC | 201 Mission Street Suite 1700 San Francisco, CA 94105, USA | USA |
2 | ThousandEyes UK Limited | Suite 1, The Sanctuary, 23 Oak Hill Grove, Surbiton, KT6 6DU United Kingdom | USA |
3 | ThousandEyes Japan KK | 1-2-3, Kita Aoyama, Minato-ku, Tokyo, 1070061 Japan | USA |
4 | ThousandEyes Ireland Operations Limited | 24/26 City Quay, Dublin 2, DO2 NY19 Ireland | USA |
5 | ThousandEyes Germany GmbH i.G. | Hagenauer Straße 59 65203 Wiesbaden Germany | USA |
6 | ThousandEyes Singapore Private Limited | 77 Robinson Road #13-00, Robinson 77 Singapore 068896, Singapore | USA |
7 | ThousandEyes Australia Pty Ltd | Level 17 383 Kent Street Sydney NSW 2000, Australia | USA |
8 | Cisco Systems, Inc. | 170 West Tasman Drive, San Jose, California 95134 | USA |
ThousandEyes will notify customers in advance of any changes to subprocessors using this article. Customers shall not unreasonably object to any intended change. Any objections must be made by email to [email protected] within 30 days of communication.
If you want to add, change or remove subscribers to the notification list for your company, please send your request to [email protected].
- 2022-08-15: Added list of subprocessors for the European Data Center
- 2022-08-02: Added subprocessor: Catalyst Inc.
- 2022-05-25: Added subprocessors: Fivetran, Inc., Okta, Inc., OwnBackup, Ltd.
- 2021-12-01: Updated subprocessor list to add Snowflake Inc.; remove Clari, Inc. and Demandbase, Inc. Updated the scope and subprocessor tables to match the Privacy Data Sheet. Added Cisco as an affiliate.
- 2021-07-19: Added subprocessor: Bizible, Inc.
- 2020-10-12: Updated subprocessor: Engagio, Inc. acquired by Demandbase, Inc.; ThousandEyes, Inc. has been converted to ThousandEyes, LLC
- 2020-07-08: Added subprocessor: MongoDB, Inc.
- 2020-03-02: Added subprocessor: Looker, removed: Chart.io, Inc.
- 2019-08-08: Added subprocessor: Chart.io, Inc.
- 2019-05-30: Added subprocessor: Drift.com, Inc.
- 2019-03-04: Added subprocessor: Clari, Inc.
- 2018-11-19: Added subprocessor: Engagio Inc.
- 2018-05-31: Removed subprocessor: Go Squared Ltd.
- 2018-03-16: Initial release