Authorized Subprocessors for ThousandEyes Network Intelligence Platform
Cisco online privacy statement: https://www.thousandeyes.com/cisco-privacy
Introduction
This article communicates the current list of companies who are authorized to process personal data for the ThousandEyes Network Intelligence Platform. These companies are known as subprocessors. ThousandEyes performs due diligence on the technical and organizational security measures of all subprocessors, and requires each to commit to obligations regarding their security controls and applicable regulations for the protection of personal data.
Scope
The table below defines the scope of the data categories that are used in the list of authorized subprocessors.
Registration Data
User's email address User's first and last name User's password User's IP address Billing contact name
Support Information
First name, last name, email address, and phone number of the individual opening the service request Customer account information
Application Credentials
Credentials used by Cloud and Enterprise Agents to execute web transaction tests
Usage Information Collected by Endpoint Agent
IP address and logged-in username for the end-user computer where an Endpoint Agent is installed Computer hostname
Additional Usage Information Customer Can Configure Endpoint Agent to Process
Administrator-selected website page names and object names on target pages (for load-time monitoring)
Any category of information displayed on a web page that is being tested during a screenshot capture (if any)
Information displayed on a captured image when a transaction test encounters a script error Information displayed on a web page during a transaction test when the user instructs the service to capture a screenshot
For additional information, please see the ThousandEyes Privacy Data Sheet.
Current List of ThousandEyes Subprocessors
The ThousandEyes Service is currently available in two regions: USA and EU. If customer requires that a certain Primary Region Location to be used for their deployment, the customer must reach out to their account manager.
ThousandEyes Instance
Sub-Processor
Personal Data
Service Type
Location of Sub-Processor Data Center
USA and EU
Salesforce.com, Inc. 1 Market Street San Francisco, CA 94105 USA
• Registration Data • Support Information
USA
USA and EU
Amazon Web Services, Inc. 1200 12th Avenue South, Suite 1200 Seattle, WA 98144 USA
• Registration Data • Support Information • Application Credentials • The data collected by the Agents and sent to the Platform, as described in the Scope section • Any category of information displayed on a web page being tested during a screenshot capture (if any)
USA Instance: Primary – USA Disaster Recovery – USA OR EU Instance: Primary – Germany Disaster Recovery – Ireland
USA only
Google, LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA
• Registration Data • Support Information
USA
USA and EU
MongoDB, Inc. 1633 Broadway, 38th Floor New York, NY 10019 USA
• Registration Data • Support Information • Application Credentials • The data collected by the Agents and sent to the Platform, as described in the Scope section • Any category of information displayed on a web page being tested during a screenshot capture (if any)
USA Instance: Primary – USA Disaster Recovery – USA OR EU Instance: Primary – Germany Disaster Recovery – Ireland
USA and EU
Snowflake, Inc. 450 Concar Drive San Mateo, CA 94402 USA
• Registration Data • Support Information
USA
USA and EU
Fivetran, Inc. 221 Broadway, Suite 2400 Oakland, CA 94612
• Registration Data • Support Information • Application Credentials
USA Instance: USA OR EU Instance: Germany
USA and EU
OwnBackup, Ltd. 940 Sylvan Avenue Englewood Cliffs, NJ 07632 USA
• Registration Data • Support Information
USA
USA and EU
Okta, Inc. 100 1st Street San Francisco, CA 94105
• Application Credentials • Support Information
USA
Affiliates
Depending on the geographic location of a Customer or their Authorized Users, and the nature of the Services provided, ThousandEyes may also engage one or more of its Affiliates as Subprocessors to deliver some or all of the Services provided to a Customer:
#
Entity Name
Address
Data Storage Location
1
ThousandEyes LLC
201 Mission Street Suite 1700 San Francisco, CA 94105, USA
USA
2
Cisco Systems, Inc. and any of its Affiliates
170 West Tasman Drive, San Jose, California 95134
USA
Updates
ThousandEyes will notify customers in advance of any changes to subprocessors using this article. Customers shall not unreasonably object to any intended change. Any objections must be made by email to privacy@thousandeyes.com within 30 days of communication.
Notifications
If you want to add, change or remove subscribers to the notification list for your company, please send your request to dpa@thousandeyes.com.
Change log
2023-11-22: Removed ThousandEyes UK Limited, ThousandEyes Japan KK, ThousandEyes Ireland Operations Limited, ThousandEyes Germany GmbH i.G., ThousandEyes Singapore Private Limited, & ThousandEyes Australia Pty Ltd from the Affiliates section.
2023-10-05: Updated the Subprocessor table column headers to reflect the Cisco Privacy Data Sheet.
2023-10-03: Removed Marketo, Inc., Looker Data Sciences, Inc., Bizible, Inc., Heap Inc., Drift.com , Inc., Catalyst Inc.; Aligned the list to reflect the Cisco Privacy Data Sheet.
2022-08-15: Added list of subprocessors for the European Data Center
2022-08-02: Added subprocessor: Catalyst Inc.
2022-05-25: Added subprocessors: Fivetran, Inc., Okta, Inc., OwnBackup, Ltd.
2021-12-01: Updated subprocessor list to add Snowflake Inc.; remove Clari, Inc. and Demandbase, Inc. Updated the scope and subprocessor tables to match the Privacy Data Sheet. Added Cisco as an affiliate.
2021-07-19: Added subprocessor: Bizible, Inc.
2020-10-12: Updated subprocessor: Engagio, Inc. acquired by Demandbase, Inc.; ThousandEyes, Inc. has been converted to ThousandEyes, LLC
2020-07-08: Added subprocessor: MongoDB, Inc.
2020-03-02: Added subprocessor: Looker, removed: Chart.io, Inc.
2019-08-08: Added subprocessor: Chart.io, Inc.
2019-05-30: Added subprocessor: Drift.com, Inc.
2019-03-04: Added subprocessor: Clari, Inc.
2018-11-19: Added subprocessor: Engagio Inc.
2018-05-31: Removed subprocessor: Go Squared Ltd.
2018-03-16: Initial release
Last updated