Archived - Instructions for Mitigating Meltdown and Spectre on Enterprise Agents

As of February 22, 2018, updates for ThousandEyes Enterprise Agents have been made available and tested for the Meltdown and Spectre Version 1 and 2 vulnerabilities. This document outlines recommendations for mitigating vulnerabilities in Enterprise Agents deployed in customer environments. Follow the instructions below for each Enterprise Agent deployment type to apply security updates to your Enterprise Agents.

See Security Advisory: Meltdown and Spectre describing ThousandEyes' general response to the Meltdown and Spectre vulnerabilities.

Instructions by Agent Deployment and Environment

Linux Package Enterprise Agents Deployed in Virtual Environments

Customers who run their own hypervisor software must patch the hypervisor and the host operating system on which the hypervisor runs, in addition to the guest operating system running the Enterprise Agent. Check the information below for your host operating system and hypervisor, or consult your vendor's support resources for updates.

Customers who use cloud-based service providers to run virtual environments will typically be responsible for updating the operating systems of the guest virtual machines.



VersionArticle Showing updates and patches

Windows Server, version 1709 (Server Core Installation)

Windows Server 2016

Windows Server 2012 R2

Windows Server 2012

Not available

Windows Server 2008 R2

Windows Server 2008

Not available

Amazon Web Services (AWS)

Google Cloud

Microsoft Azure

For virtualized operating systems, follow instructions found under Linux Package Enterprise Agents deployed in physical environments.

Linux Package Enterprise Agents Deployed in Physical Environments


For Ubuntu based systems to upgrade to the latest kernel run the following commands, or follow instructions found at

Here's the quick & easy version:

$ sudo apt-get update
$ sudo apt-get dist-upgrade
$ uname -rs 
Linux 4.4.0-98-generic 
$ sudo reboot 
<boot process> 
<boot process> 
<boot process> 
$ uname -rs 
Linux 4.4.0-112-generic

*refer to patch notes to check if your kernel version has been patched.

Red Hat Enterprise Linux and CentOS

You can check your current kernel version with "uname -rs"

[root@centos68 ~]# uname -rs
Linux 2.6.32-696.3.1.el6.x86_64

If your kernel is not currently patched you can retrieve the latest updates with "yum update". Once run, check that a patched kernel has been loaded with "rpm -qa | grep kernel" - then reboot to apply the update.

[root@centos68 ~]# rpm -qa | grep kernel

After the reboot, run "uname -rs" once again to verify the new kernel has been loaded.

[root@centos68 ~]# uname -rs
Linux 2.6.32-696.18.7.el6.x86_64

ThousandEyes Virtual and Physical Appliances

The latest security updates from Ubuntu should have been applied to your Appliances automatically. Since this change affects the kernel, customers will be required to reboot the Agent. Review the article Rebooting ThousandEyes Appliances for Spectre and Meltdown mitigation for more information on the proper way to verify that the kernel has been updated and actions required.

ThousandEyes Enterprise Agents Deployed as Docker Containers

Due to Docker's design, which shares the kernel of the container with the host, there are no upgrades needed within deployed Docker containers. Please refer to appropriate operating system documentation in order to update the host's underlying operating system.

Additional Information

Performance Impact

We do not expect a significant performance impact based on testing done in our lab environment. See this link for information showing details on the nominal performance impact.

Further Updates

This article will be updated as more updates are made available.

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