# Microsoft Teams Integration

{% hint style="warning" %}
The Microsoft Teams Call Quality Dashboard integration is not available in the ThousandEyes for Government instance.
{% endhint %}

Integrating Microsoft Teams into ThousandEyes gives you access to more detailed data that resolves issues quickly and provides a better understanding of the underlying factors. This is particularly useful when trying to pinpoint the cause of a problem.

Microsoft Teams offers several metrics related to their [Call Quality Dashboard](https://docs.microsoft.com/en-us/microsoftteams/dimensions-and-measures-available-in-call-quality-dashboard) via API. Although these metrics are not calculated by ThousandEyes, incorporating them into your ThousandEyes data can simplify the process of analyzing information and prove extremely valuable in troubleshooting.

## Getting Started with the Integration

1. In the ThousandEyes application, navigate to the **Integrations** menu item in the left-hand menu and click the **New Integration** button at the top right corner.

![](https://1112912342-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4QARF6s57qxMrOHDTZ%2Fuploads%2Fgit-blob-1cedd21c18393caf8982179b31483ade0877a1ea%2Fproduct-documentation_integrations_msteams-1.png?alt=media)

2. Select **Microsoft Cloud Services** to continue with the integration.

![](https://1112912342-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4QARF6s57qxMrOHDTZ%2Fuploads%2Fgit-blob-6ddb767ebed97ca2a7e28577e0d9083da393aacc%2Fproduct-documentation_integration-guides_custom-built-integration-6.png?alt=media)

3. Enter a name for the integration and click **Authorize** to continue. Here, you can also learn about the **Permissions** (`CallRecord.Read.All` and `User.Read`) required for this integration.

![](https://1112912342-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4QARF6s57qxMrOHDTZ%2Fuploads%2Fgit-blob-3fd0975115f24a35c9b8f39f187a931d3f1ab4c3%2Fproduct-documentation_integrations_msteams-3.png?alt=media)

4. A new tab opens in your browser, connecting you to the Microsoft Teams login. Select/ Add the desired account to proceed.

![](https://1112912342-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4QARF6s57qxMrOHDTZ%2Fuploads%2Fgit-blob-59bcfed7fc31125a850e65efedf4d756a2ba29f9%2Fproduct-documentation_integrations_msteams-4.png?alt=media)

{% hint style="info" %}
You need to have a Global Admin role to authorise the integration.
{% endhint %}

5. Please **Accept** the permissions requested by ThousandEyes.
6. Navigate back to the ThousandEyes application, and you can now see the **Microsoft Authorization** status changed to **Granted**. \*\*Save \*\*the changes to complete the integration.

![](https://1112912342-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4QARF6s57qxMrOHDTZ%2Fuploads%2Fgit-blob-5637c97b22ac6cf54a7027a1ba0750f888eae6b7%2Fproduct-documentation_integrations_msteams-5.png?alt=media)

7. You can now view the integration in the list of **Integrations**.

   ![](https://1112912342-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4QARF6s57qxMrOHDTZ%2Fuploads%2Fgit-blob-63e19239ecf40e435bcdf0750463b767f22a3965%2Fproduct-documentation_integrations_msteams-6.png?alt=media)

### Terminate the Integration

1. In the ThousandEyes application, navigate to the Integrations menu item in the left-hand menu and identify the desired integration, either by scrolling down the list, or searching for the integration with the search function.
2. Click the three dots icon at the end of the integration row.

![](https://1112912342-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4QARF6s57qxMrOHDTZ%2Fuploads%2Fgit-blob-cb42bf765f6350f37c7a1737ecda2ce941528ae3%2Fproduct-documentation_integrations_msteams-7.png?alt=media)

3. Click **Delete**.

![](https://1112912342-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4QARF6s57qxMrOHDTZ%2Fuploads%2Fgit-blob-7ed882f11dc44b909dbdba804deb0f729f23a4ae%2Fproduct-documentation_integrations_msteams-8.png?alt=media)

4. In the dialog box, confirm the termination of the integration by clicking **Delete**.