Release Notes: June 2023


EU Region Support in the AppDynamics Bi-Directional Integration

The AppDynamics Bi-Directional Integration now supports customer organizations that are provisioned to the EU region.

As previously announced, this integration brings real-time correlation of network metrics together with application performance data inside ThousandEyes.

For detailed information, see AppDynamics Integration.


Ubuntu 18.04 LTS End of Life

Ubuntu 18.04 LTS will reach End of Life on June 30th, 2023. After this date, agents will no longer be able to communicate with the ThousandEyes platform.

The OS is currently in the End of Support stage of its lifecycle. ThousandEyes will no longer provide technical support, nor guarantee software updates (including bug fixes) for customers still running Enterprise Agents on Ubuntu 18.04 LTS. The OS for these agents must be upgraded before July 1st, 2023.

In-place upgrades for ThousandEyes Enterprise Agents running Ubuntu 18.04 LTS ("Bionic") are supported for virtual appliances, Intel NUCs, and Raspberry Pis, and instructions are available for upgrading a single agent, bulk agents, and agents using proxies.

To review the upgrade instructions, see Upgrade Ubuntu 18.04 Bionic-Based ThousandEyes Appliances.

For additional questions, please reach out to ThousandEyes Customer Success or ThousandEyes Support.

Monitored-Network Classification Deprecated

As previously communicated, we have deprecated the existing Monitored Network classification in the platform and instead are generating a label for every existing monitored network using the defined CIDR as a network filter. We have now finalized the migration of existing dashboard widget filters to the new label as well. Dashboards that previously had the Monitored Network filter will now have their new automatically generated label instead.

As a result of this change, any data prior to May 17th, 2023 will not be able to use this label. If you have a dashboard widget with this filter set, the data will only go back to May 17th.

Minor Enhancements

  • Page load and transaction tests will now have instant tests enabled for customers using Views 2.0.


WAN Insights Release

We’ve added a new time series graph titled Throughput & Quality Analysis to the Recommendation Detail and Site Detail modals. This graph shows, for a given path or interface, the current throughput by application. This is useful when evaluating path recommendations and site quality, to eliminate high bandwidth utilization as the cause of the degraded quality. The Interface Quality metric shown on this graph indicates the quality of a single interface, whereas Path Quality can show the combined quality scores of several interfaces.


Forced Single Sign-On (SSO)

At ThousandEyes, we prioritize security and privacy as essential aspects of our services. We are committed to maintaining a robust security posture to ensure our clients' safety. To enhance our security offerings, we have introduced a new feature on our platform - Forced Single Sign-On (SSO). When enabled, Forced SSO will prevent your users from using local authentication and instead direct all users to the SSO experience through your preset identity provider (IdP). Forced SSO enables you to gate and fully control access to ThousandEyes resources based on your internal organizational structure and access permissions. This gives you added confidence that your users are logging in to the ThousandEyes platform in a consistent, secure way.

To turn on Forced SSO, go to the Set Up Single Sign-On section within Account Settings > Organization Settings. For more information, see How to Configure Single Sign-On - Metadata.

Application Hosting Support for Cisco Nexus Switches

Enterprise Agents can now be installed on Cisco Nexus 9000 series switches using application hosting. For more information, see Nexus Switching.

Update on Automated Session Tests for Microsoft Teams

On July 12, 2023, there will be an update to the configuration of the automated session tests for Microsoft Teams. This update will enable the AST tests to run even when a TCP connection is being used in addition to the current UDP functionality. As a result, you will notice a higher number of AST test matches for clients using TCP during your Microsoft Teams meeting.

Dynamic Baselines for Endpoint Scheduled Test Alert Rules

Dynamic baselines are now supported for Endpoint Agent scheduled test alerts. This functionality is identical to dynamic baselines for Cloud and Enterprise agent alerts.

The baseline for a specific metric is calculated using the preceding 24-hour window. The scheduled test metrics that support dynamic baselines are:

Web HTTP Server Metrics

  • Web – Endpoint HTTP Server – Connect Time

  • Web – Endpoint HTTP Server – DNS Time

  • Web – Endpoint HTTP Server – Receive Time

  • Web – Endpoint HTTP Server – Response Time

  • Web – Endpoint HTTP Server – SSL Negotiation Time

  • Web – Endpoint HTTP Server – Throughput

  • Web – Endpoint HTTP Server – Total Time

  • Web – Endpoint HTTP Server – Wait Time

Network Metrics

  • Network – Endpoint End to End (Server) – Jitter

  • Network – Endpoint End to End (Server) – Latency

Custom Webhooks for Outage Alerts

The custom webhooks integration now supports Internet Insights Outage Alerts.

2023-06-30 Bug Fixes

  • Resolved an issue that was preventing the "Markers" filter in a dashboard widget from properly populating for any shared transaction test.

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