Backup and Restore Your Enterprise Agent Configuration

Backup and restore options are available for Enterprise Agent configurations, in case the agent upgrade fails. In this case, you can delete the original agent, re-deploy a new agent, and restore the configuration from the backup file.

Backup the Agent Configuration

You can backup your agent configuration prior to upgrading to the latest version of the operating system, in order to prepare for any potential failure situations that occur during the upgrade process. To back up the configuration, open the TEVA/TEPA UI, and navigate to the Advanced Settings:

Click Backup to download the configuration. A .backup file will be downloaded.

Restore a Previous Configuration

After launching the web UI for the first time, reset the default password. You will then be directed to the Agent menu screen, and offered two options for the Agent Identity. The default selection is New ID, which accepts the registration by typing in Account Group Token.

To restore from a previous configuration, select Restore from backup, and upload the previously saved .backup file:

After uploading the file, click Continue, and the restoration will initiate, automatically registering the new agent with the original agent’s identity and inherited agent ID, as well as any test assignments and configurations.