Comment on page

Release Notes: April 2023

2023-04-13

Client Certificates for Page Load and Transaction Tests

We have added the ability to include client-side certificates for page load and transaction tests. This was previously only available for the HTTP server test.
To add client certificates, see the TLS section of the Advanced tab for these two test types in Cloud & Enterprise Agents > Test Settings.

Minor UI Enhancements for Web Layer Tests

Some minor UI enhancements have been made for HTTP server, page load, and transaction tests:
  • The text box under Enable for client certificates now includes suggested text and hints as described in Converting Certificates into PEM Format.
  • The certificate itself is obscured, once the test has been saved.
  • To change the existing client certificate, you can click Remove, re-enable it, and then copy in the new certificate.
When you generate transaction test scripts using the ThousandEyes Recorder IDE, the Recorder uses the certificate that’s on your local computer. You need to enter the certificate as you are exporting a script or directly into the test settings on the ThousandEyes platform.
The next release of the Recorder IDE will include this feature in the export settings.

Ubuntu 20.04 Upgrade Reminder

As previously announced, Ubuntu 18.04 LTS will enter the End of Support period on April 30th, 2023. It will enter End of Life on June 30th, 2023. All agents running on Ubuntu 18.04 must be upgraded or otherwise migrated to a currently supported operating system by June 30th, as the ThousandEyes platform will stop accepting data submitted by these Enterprise Agents after this date.
In-place upgrades for ThousandEyes Enterprise Agents running Ubuntu 18.04 LTS ("Bionic") are supported for virtual appliances, Intel NUCs, and Raspberry Pis, and instructions are available for upgrading a single agent, bulk agents, and agents using proxies.
To review the upgrade instructions, see Upgrade Ubuntu 18.04 Bionic-Based ThousandEyes Appliances.
For additional questions, please reach out to ThousandEyes Customer Success or ThousandEyes Support.

Updating Alert ID to a 128-Bit Alphanumeric UUID

As previously announced, we will be updating the data type of the alertID field in the v6 and v7 API response payload of active alerts and alert details from an integer to a string. This change will be implemented on May 1, 2023 (3 weeks from now).
For more information, refer to the maintenance announcement here: Maintenance on Alert API Change.

Amazon Linux 2 Support Extension

Aligned to the upstream lifecycle changes for Amazon Linux 2, we have updated our documentation and platform to extend the lifecycle for the Enterprise Agent on Amazon Linux 2 until 2025. As reflected in our documentation, Amazon Linux 2 now moves to End of Installation Support on April 30th, 2025, End of Support on June 30th, 2025, and End of Life on August 30th, 2025.

Additional Navigation Options Added for Endpoint Agents

The troubleshooting workflow for Endpoint Agents sometimes begins from the Endpoint Agents > Agent Settings section. To better facilitate user experience, and make it easier to access data for a specific agent, we have added "Open in Views" and "Open in Agent Views" to the three-dot Options icon in the last column of the table. By selecting either of these options, a new window will open showing the data for the selected agent in the "Views" or "Agent Views" tabs respectively.

New Cloud Agents

New Cloud Agents have been added to the following locations:
  • Calgary, Canada (Shaw)
  • Calgary, Canada (Shaw) (IPv6)
  • Hyderabad, India (AWS ap-south-2)
  • Las Vegas, NV, USA (IPv6)
  • Melbourne, Australia (AWS ap-southeast-4)
  • New York, NY (Optimum)
  • New York, NY (Optimum) (IPv6)
  • Seattle, WA, USA (AT&T) (IPv6)
  • Spain (AWS eu-south-2)
  • Toronto, Canada (Telus)
  • Toronto, Canada (Telus) (IPv6)
  • Zurich, Switzerland (AWS eu-central-2)
For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

2023-04-13 Bug Fixes

  • Fixed an issue in our dashboard filters that was preventing 90 days of Endpoint Agent data from being selected as a filter. We were previously only showing the last 30 days of Endpoint Agent data.
  • Fixed an issue that was preventing data from "Interfaces with State Changes" for monitored devices to be accurately displayed in dashboard widgets.
  • Fixed an issue that was occasionally preventing the "Server" filter in our dashboard widgets from populating correctly. Servers that were filtered on to be shown were not always present in the data set.

2023-04-17

WAN Insights Now Available for Cisco SD-WAN Customers in the EMEA Region

ThousandEyes WAN Insights is now available in the EMEA region, for Cisco SD-WAN customers who have a vAnalytics dashboard. Customers who use a vAnalytics instance that is hosted in EMEA can activate WAN Insights under the Predictive Networks tab in the vAnalytics UI.
WAN Insights is a new ThousandEyes product that suggests predictive path recommendations, and provides visibility workflows that enable SD-WAN network teams to take a more proactive approach, in order to optimize end-user experience in their network.
For detailed information about WAN Insights, see WAN Insights

2023-04-27

Unification of Endpoint Agent Test Settings

We have modified the browser session configuration workflow to match the workflows for scheduled test and automated test settings. You can now directly apply the set of domains to selected agents, labels, or all agents, rather than defining the monitored networks.
We have also updated the menu items in the Endpoint Agents section of the UI:
  • The existing Test Settings screen has been renamed Monitoring Settings.
  • The Browser Session Settings screen has been integrated with the Monitoring Settings screen and is accessible from the Browser Sessions tab.
All Endpoint Agent data collection settings can now be configured on the new Monitoring Settings screen.
To make this transition smooth and transparent, we will automatically generate a label for every existing Monitored Network using the defined CIDR as a network filter, and create a new browser sessions configuration assigned to the respective network-based label.
This migration is scheduled in two phases: The first for the EU region, and the second phase for the US region. The EU region migration will start on Tuesday, May 2, 2023, at 10:00am UTC. The US region migration will be announced in a later release.
For more information, subscribe to the maintenance window request.

Ubuntu 20.04 Upgrade Reminder

As previously announced, Ubuntu 18.04 LTS will enter the End of Support period on April 30, 2023. It will enter End of Life on June 30, 2023. All agents running on Ubuntu 18.04 must be upgraded or otherwise migrated to a currently supported operating system by June 30, as the ThousandEyes platform will stop accepting data submitted by these Enterprise Agents after this date.
In-place upgrades for ThousandEyes Enterprise Agents running Ubuntu 18.04 LTS ("Bionic") are supported for virtual appliances, Intel NUCs, and Raspberry Pis, and instructions are available for upgrading a single agent, bulk agents, and agents using proxies.
To review the upgrade instructions, see Upgrade Ubuntu 18.04 Bionic-Based ThousandEyes Appliances.
For additional questions, please reach out to ThousandEyes Customer Success or ThousandEyes Support.

Updating Alert ID to a 128-Bit Alphanumeric UUID

As previously announced, we will be updating the data type of the alertID field in the v6 and v7 API response payload of active alerts and alert details from an integer to a string. This change will be implemented on May 1, 2023.
For more information, see the maintenance announcement.

New Search Functionality

We've updated the Alert List screens with enhanced search functionality that allows users to search for alert rules and test names using keyword, phrases, and exact matches. This means that when a user enters a search query, alerts matching the following criteria will be displayed:
  1. 1.
    Alerts with names that have at least 75% of the keywords in the search text.
  2. 2.
    Alerts with names that contain the search text as a phrase.
  3. 3.
    Alerts with names that are an exact match to the search text.
For example, if a user searches for the alert rule name "Abc Test Rule," the search will return alerts with rule names such as "XYz Abc Test rule 1," "endpoint rule test," and "Abc Rule 101," as all of them have at least two of the terms "rule," "test," or "Abc" or the exact phrase "Abc Test Rule" in their names.

Integration Updates

We've changed how the Integrations screens appear in the ThousandEyes platform:
  • The Integrations screen has been moved to the top level of the lefthand menu, and is no longer listed under Alerts.

2023-04-27 Bug Fixes

  • Resolved an issue that was preventing some dashboard widgets from saving when the Wireless Throughput metric was used.
  • Resolved a bug that was preventing widget changes from being saved on a dashboard when the dashboard had a duplicate name shared with another dashboard in the account. The changes made to a specific widget will now be saved, even if the dashboard has a duplicate name.
  • Resolved an issue that allowed users belonging to multiple organizations to log in unchallenged to organizations without SSO enabled, if they had already logged in with SSO to another organization. Users will now be challenged again when trying to login into org without SSO enabled, even after authenticating with an organization with SSO enabled.
  • Resolved a bug that caused the <br> tag to be erroneously included in the "Metric at Start" column within the path trace alerts.

2023-04-28

Final Reminder: Ubuntu 20.04 Upgrade

As previously announced, Ubuntu 18.04 LTS will enter the End of Support period this Sunday, April 30, 2023. It will enter End of Life on June 30, 2023. All agents running on Ubuntu 18.04 must be upgraded or otherwise migrated to a currently supported operating system by June 30, as the ThousandEyes platform will stop accepting data submitted by these Enterprise Agents after this date.
In-place upgrades for ThousandEyes Enterprise Agents running Ubuntu 18.04 LTS ("Bionic") are supported for virtual appliances, Intel NUCs, and Raspberry Pis, and instructions are available for upgrading a single agent, bulk agents, and agents using proxies.
To review the upgrade instructions, see Upgrade Ubuntu 18.04 Bionic-Based ThousandEyes Appliances.
For additional questions, please reach out to ThousandEyes Customer Success or ThousandEyes Support.

Final Reminder: Updating Alert ID to a 128-Bit Alphanumeric UUID

As previously announced, we will be updating the data type of the alertID field in the v6 and v7 API response payload of active alerts and alert details from an integer to a string. This change will be implemented on May 1, 2023, between 11am and 4pm PST.
For more information, see the maintenance announcement.