ServiceNow Cloud Observability (Formerly Lightstep)
ServiceNow Cloud Observability (formerly Lightstep) specializes in distributed tracing and real-time monitoring to help teams analyze and resolve performance issues in complex systems. This guide explains how to integrate ThousandEyes metrics with ServiceNow Cloud Observability using OpenTelemetry.
For more information about sending metrics to ServiceNow Cloud Observability using OpenTelemetry, see ServiceNow Cloud Observability: Ingest metrics using the Collector.
Step 1: Create Access Token
To send data to ServiceNow Cloud Observability, you need an access token. Follow these steps to create an access token.
In the navigation bar, click Settings > Access tokens.
On the Access Tokens page, click the For project drop-down and select your project.
Next, click Create new access token.
In the dialog, enter a name. Click Confirm. Cloud Observability displays You have created a new access token, and your token appears at the top of the table. Copy the access token to use it to send telemetry data to ServiceNow Cloud Observability.
Step 2: Create an Integration
Create an Integration Using the ThousandEyes UI
Log in to your account on the ThousandEyes platform and go to Manage > Integration 1.0.
Click +New Integration and select OpenTelemetry Integration.
Enter a Name for the integration.
Set the Target to HTTP.
Enter the Endpoint URL to send data in OTLP (OpenTelemetry Protocol) format
https://ingest.{REGION}.lightstep.com:443. Replace{REGION}with your region.For Preset Configurations, select ServiceNow Lightstep.
For Auth Type, select Custom.
Add the following Custom Headers:
"lightstep-access-token": "{LS_ACCESS_TOKEN}"Use your access token from step 1.
For the OpenTelemetry Signal, select Metric.
For the Data Model Version, select v2.
Select a test. For more information on creating a test, see General Setup Instructions.
Click Save to complete the integration setup.
You have successfully integrated your ThousandEyes data with ServiceNow Cloud Observability.
Manage Integrations in the UI
For more information on managing OpenTelemetry integrations, including listing, editing, and deleting integrations, see Manage Integrations Using the UI - Integrations 1.0.
Create an Integration Using the ThousandEyes API
ServiceNow Cloud Observability receives data using the gRPC protocol. For a programmatic integration, use the following API command:
curl -v -XPOST https://api.thousandeyes.com/v7/stream -H "Content-Type: application/json" -H "Authorization: Bearer $BEARER_TOKEN" -d '{
"type": "opentelemetry",
"testMatch": [{
"id": "281474976717575",
"domain": "cea"
}],
"endpointType": "grpc",
"streamEndpointUrl": "https://ingest.{REGION}.lightstep.com:443",
"customHeaders": {
"lightstep-access-token": "{LS_ACCESS_TOKEN}"
}
}'Replace {REGION} and {LS_ACCESS_TOKEN} with the correct values for your instance.
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