Notification of Upgrades, Maintenance and Outages

ThousandEyes releases periodic software updates and performs occasional maintenance. While we endeavor to update the system unobtrusively, some changes require us to take offline all or part of the platform, Cloud Agents or other infrastructure. Additionally, unplanned outages can infrequently occur. Customers who wish to receive information on updates, maintenance that requires downtime or unplanned outages can selectively subscribe to emails and to our ThousandEyes Operations Twitter feed.

Updates to the product, which introduce new features and bug fixes, typically occur on alternate Tuesdays, starting at 6 PM, Pacific time, but may also occur at other times. We post Release Notes to the documentation site, with valuable information about newly available features and bug fixes.

When planned maintenance downtime is scheduled, we post a notice on the ThousandEyes status page, as well as in the Notifications feature of the platform. You can access the Notifications feature through the bell icon on the menu bar of the ThousandEyes app:

Notification alert feature

During unplanned outages, we post a notice on the status page, as well as tweeting from our @ThousandEyesOps handle.

Subscribing to Email Notifications

If you want to receive information on upgrades or on maintenance that requires downtime, you can subscribe to email notifications. Whenever a new article is posted in a section, subscribers receive an email notification to the email address used as the ThousandEyes login.

• Information about the most recent releases is available in the Release Notes section of this documentation site.

• Announcements about planned and unplanned maintenance are posted on the ThousandEyes status page.

To subscribe to notifications about documentation changes:

1. Log into ThousandEyes using the email address where you wish to receive the email announcements. You cannot subscribe an email address that does not correspond to an account in the ThousandEyes application.

2. Click the Help link then click on the Contact Support link to access to the Customer Success Center area.

3. Click the Profile tab to display your Profile Settings.

4. In the Email Notification section, select categories of content you want notifications for.

5. Click the Update Subscriptions button to save your changes.

Profile Settings screen showing options for email notifications

Distribution of Email to Multiple Recipients

Customers who want to distribute email notifications to multiple users can configure a forwarding rule within their email system, to resend a received email.

Alternatively, customers can create an account in ThousandEyes whose username is the email address associated with a distribution list within their email system. For example, [e-mail].

Following the Twitter Feed

For information on unplanned outages, you can follow the ThousandEyes Operations' Twitter handle: @ThousandEyesOps. The Twitter feed provides information on unplanned events as well as scheduled maintenance. To subscribe to the Twitter handle, go to the ThousandEyes Ops Twitter page, then click the Follow button:

ThousandEyes Operations Twitter page

Following a Twitter feed requires a Twitter account. To unfollow the feed, consult Twitter's support documentation for unfollowing.

You can integrate a Twitter feed with messaging tools such as Slack, allowing the feed's tweets to be distributed to people automatically. Here is an example of an integration with the tool that distributes the feed's tweets:

https://get.slack.help/hc/en-us/articles/205346227-Adding-Twitter-to-Slack