How Long is my Data Accessible via ThousandEyes?
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Last updated
Last updated
The ThousandEyes platform makes customer data available to you for a finite amount of time via the user interface and API. This article covers how long data is made available to you, which varies by feature.
Test data in Views is available for up to 31 days, as seen in a test timeline.
You can preserve a period of data indefinitely using a Saved Event (created with the Save button). For more information on Saved Events, see Retaining Data Beyond the 90-Day Limit.
Sharelinks created with the Share button are preserved indefinitely. Sharelinks created with the API Snapshot endpoint will expire after 30 days. For additional information on how this data is preserved or removed, see Public Snapshots.
Data in a snapshot made from a ThousandEyes dashboard is available up to 90 days.
When creating a dashboard or Endpoint Agent snapshot, you have the option to set an automatic deletion date. This can be done by selecting the desired date when prompted during snapshot creation. By default, the deletion date is set for one year after the snapshot's creation, but you have the flexibility to select a date up to five years in the future. Once the set deletion date is reached, the snapshot will be automatically removed from your account.
When using Internet Insights, Cloud and Enterprise Agents, or device-sharing links to create snapshots, it's important to note that these snapshots will not be deleted from the system.
Event detection data in the ThousandEyes web platform is available for 31 days for ThousandEyes users, except in the case of trial organizations, which follow their own retention plan of 14 days.
Customer-facing API data is available for 90 days.
Data for inventory monitoring and flow logs monitoring is available for 31 days. Likewise, the data within the dashboard widgets for Cloud Insights looks back over 31 days.
Data for the alerts feature is available for 90 days, using the Alert History tab.
Endpoint data is available for up to 90 days via reports and dashboards, and for 30 days via the API.
The API makes Cloud and Enterprise Agent data available for 90 days, with the exception of the following data types which are available for 30 days:
Page Load data
BGP data
detailed Web Transaction data (page-level and step-level detail)
detailed Path Visualization data (per-hop data)
Endpoint Agent data is available to you for 30 days.
ThousandEyes trial accounts are limited in duration to 14 days. When the 14-day period ends, all tests stop running and all users, while still being able to log in, are limited to read-only operations. Test data from trial accounts is available for 14 days, and then expired on a rolling basis. Data for the Reports feature is available for 31 days, and then expired on a rolling basis.
ThousandEyes maintains an audit history (accessible via the Activity Log). Data is available for two years and expires on a rolling basis.
The availability period for page load and transaction tests depends on the data type and the organization that owns the test:
Base availability is the time period for which the generated raw, time-series, and aggregated data of any ThousandEyes test type is made available to you. This is 30 days for trial organizations, or 90 days for paid organizations.
Detailed availability is the time period for which the generated HAR files and screenshots of a Browser Synthetics test are made available to you. The availability period is 45 days for all organization types.
See also What Information Is Transmitted in a Page Load or Transaction Test? for information on HTTP request body payloads for page load and transaction tests.
The test results are available when the data is uploaded into the platform. Data that has been uploaded during a trial period (trial accounts have a 14 to 31-day data availability span; see above) will not be adjusted to 31 to 93 days when a trial account is converted into a paid account. On the other hand, the data that is uploaded into the platform after the conversion to a paid account has already happened will be made available for 31 to 91 days; see above.
