Download the Endpoint Agent Installer

Due to recent platform-wide naming, navigation, and URL changes in the ThousandEyes product, you may notice some discrepancies between the product and the screenshots displayed in our technical documentation. The instructions and actual pages in the product are still valid and haven’t changed. Please bear with us as we update our screenshots to better match the in-product experience. See the full scope of changes on Naming and Navigation Menu changes - Summary List.

Prerequisites

Access to the Endpoint Agent installer from the ThousandEyes application requires a ThousandEyes user account with the Download Endpoint Agents permission for the account group (for example, the built-in Account Admin or Organization Admin roles).

Download the Installer

To download the Endpoint Agent:

1. In the ThousandEyes web application, navigate to Endpoint Experience > Agent Settings

2. Click the Add New Endpoint Agent button.

1. Select the relevant Endpoint Agent radio button:

   • Endpoint Agent

   • Endpoint Agent Pulse

   Note: For more information about Endpoint Agent vs Endpoint Agent Pulse, see Endpoint Agent.
2. Click the Download button for the relevant operating system to download the Endpoint Agent installation file.

• For Windows Users: A pop-up notification may appear after clicking the download button (depending on the local security settings). Click Keep to continue the download process.

• For Mac OS Users: A pop-up notification may appear after clicking the download button (depending on the local security settings). Click Keep to continue the download process.

1. After downloading the installation file, see Install the Endpoint Agent to continue with the installation.

Shareable Installers Links

It is possible to generate shareable download links for Endpoint Agent users who do not have/need access to the ThousandEyes web application. To create the shareable links:

1. In the ThousandEyes web application, navigate to Endpoint Experience > Agent Settings.

2. Click the Add New Endpoint Agent or button.

3. Right-click the Download link for the relevant operating system and select the Copy Link Address.

4. You can now share this address along with the corresponding Connection String.

Please make sure that the connection string is shared securely to avoid unauthorized access to your account group.

Customized Installer Links

The method of installation using customized installers has been deprecated and will not be available after June 20, 2024. However, the previously downloaded installers can still install the agent.