ThousandEyes Documentation
  • ThousandEyes Documentation
  • What's New
    • Changelog
    • Naming and Navigation Menu Changes - Summary List
  • Product Documentation
    • Getting Started
      • Getting Started with Account Setup
      • Getting Started with Cloud and Enterprise Agents
      • Getting Started with Cloud and Enterprise Agent Tests
      • Getting Started with Endpoint Agents
      • Getting Started with Transactions
      • Getting Started with Dashboards
      • Getting Started with Alerts
      • Getting Started with Internet Insights
      • Getting Started with the ThousandEyes API
      • Getting Started with API Tests
      • Getting Support from ThousandEyes
      • Notification of Upgrades, Maintenance and Outages
      • New User FAQ
      • ThousandEyes Glossary
    • Global Vantage Points
      • Cloud Agents
        • Where Are Cloud Agents Available?
        • Webex Cloud Agents
        • AWS Wavelength Cloud Agents
        • Cloud Agent with Local Problems
      • Enterprise Agents
        • Getting Started
          • Where Can I Get the Account Group Token?
        • Installing
          • Enterprise Agent System Requirements
            • Enterprise Agent Support Lifecycle
          • Appliances
            • How to Set Up the Virtual Appliance
            • Enterprise Agents: Hypervisor Installation
            • Installing Enterprise Agent on VirtualBox
            • Enterprise Agent Deployment Using ThousandEyes Virtual Appliance (Hyper-V)
            • Enterprise Agent Deployment Using ThousandEyes Virtual Appliance (OVA)
            • Custom Virtual Appliances
            • Installing a Physical Appliance
            • Installing an Enterprise Agent on a Raspberry Pi Device
          • Cisco Devices
            • Catalyst Switching
            • Catalyst Routing
            • Nexus Switching
            • Service Routing
            • Meraki MX Appliances
            • Cisco Enterprise NFV Infrastructure Software
            • Installation Methods
              • Installing Enterprise Agents on Cisco Nexus Switches with Application Hosting
              • Installing Enterprise Agents on Cisco Nexus Switches with Guestshell
              • Installing Enterprise Agents on Cisco Routers using SD-WAN Manager Feature Templates
              • Installing Enterprise Agents on Cisco Routers using the SD-WAN Manager ThousandEyes Workflow
              • Installing Enterprise Agents on Cisco Switches with Docker
              • Installing Enterprise Agents on Cisco Routers with Docker
              • Installing Enterprise Agents on Cisco Switches with the DNA Center
          • Linux Packages
            • Enterprise Agent Deployment Using Linux Package Method
            • Installing the Enterprise Agent with BrowserBot on Oracle Linux Server 7
          • Docker Agents
            • Installing Enterprise Agents with Docker
          • Cloud Templates
            • Installing Enterprise Agents with Microsoft Azure
          • Docker Agent Configuration Options
          • Missing Dependencies for Enterprise Agent on Redhat Enterprise Linux RHEL 7 Installation
          • Migrating ThousandEyes Appliance or Package-Based Enterprise Agent to Docker
        • Configuring
          • Password Reset on the Virtual Appliance
          • Configuring rDNS Lookups for Enterprise Agents
          • Connecting to the ThousandEyes Virtual Appliance Using SSH (Mac/Linux)
          • Connecting to the ThousandEyes Virtual Appliance Using SSH (Windows)
          • Static IP Addresses for ThousandEyes Repositories
          • Firewall Configuration for Enterprise Agents
          • Enterprise Agent Port Forwarding
          • Security Policy and Public NTP Servers on Enterprise Agents
          • Secure Access to ThousandEyes Appliances
          • Disabling the Web Server of a Virtual Appliance
          • NAT Traversal for Agent-to-Agent Tests
          • Enterprise Agent on Docker Advanced Networking
        • Managing
          • Cisco Devices
            • Disable, Restart, or Uninstall the Enterprise Agent via DCNM
          • Docker Agents
            • Add/Remove BrowserBot from Existing Docker Enterprise Agents
          • Upgrading Operating Systems for Enterprise Agents
          • Backup and Restore Your Enterprise Agent Configuration
          • Upgrade Ubuntu 20.04 Focal-Based ThousandEyes Appliances
          • Crash Reporting for Enterprise Agents
          • Configuring a Local Mirror of the ThousandEyes Package Repository
          • Resetting an Enterprise Agent
          • Working with Enterprise Agent Clusters
          • Replacing an Enterprise Agent Using the Agent Clustering Method
          • Replacing an Enterprise Agent Using Agent Identity Files
          • Unlocking the ThousandEyes Appliance
          • Uninstalling the Enterprise Agent (Linux Package)
        • Proxy Environments
          • Installing Enterprise Agents in Proxy Environments
          • Configuring an Enterprise Agent to Use a Proxy Server
          • Writing and Testing Proxy Auto-Configuration (PAC) Files
        • Troubleshooting
          • How to Generate Packet Captures
          • Troubleshooting Automatic-Update Problems on Enterprise Agents
          • Troubleshooting Time Synchronization on Enterprise Agents
          • Installing CA Certificates on Enterprise Agents
          • Agent Unable to Trace Path to Destination?
          • BrowserBot Installation Fails on Red Hat or CentOS in Amazon EC2
          • What to Do If te-agent Stops Running Due to a VACUUM Error
        • Enterprise Agents: What Information Do We Collect?
        • What Is BrowserBot?
        • Upgrading to BrowserBot 2
        • Upgrading to BrowserBot 2.6+ (Chromium 97)
        • Enterprise Agent Utilization
        • Network Utilization from Enterprise Agent Test Traffic
        • Enterprise Agent Interface Selection
        • ThousandEyes Product Lifecycle Policy
      • Endpoint Agents
        • Installing
          • System Requirements
          • Download the Endpoint Agent Installer
          • Install the Endpoint Agent
          • Reinstall the Endpoint Agent
          • Install the Endpoint Agent Browser Extension
          • Install Endpoint Agents for Windows via Group Policy
          • Installing Browser Extensions for Windows via Group Policy
          • Guidance for Windows Software Deployment Teams
          • Install Endpoint Agents for macOS using Munki and the Managed Software Center
          • Deploy an MSI package to Intune for Windows Devices
          • Endpoint Agent Installation on Cisco Webex Devices (RoomOS)
          • Endpoint Agent Installation on Cisco Phone Devices (PhoneOS)
          • Uninstall or Delete an Endpoint Agent
          • Endpoint Agent Installation Reference
          • NPCAP Driver Upgrade Management
        • Configuring
          • Configure Endpoint Agent Labels
          • Endpoint Agent Proxy Configuration for Scheduled Tests
        • Managing
          • Manage Endpoint Agent Settings
        • How Does the Endpoint Agent Work
        • Cisco Secure Client ThousandEyes Endpoint Agent Module
        • Endpoint Agent Licensing
        • Assigning tests to an Endpoint Agent
        • Data Collected by Endpoint Agent
        • Reporting on data collected by Endpoint Agent
        • Endpoint Agent VPN Support
        • Endpoint Agent TCP Support
        • Endpoint Agent End-user Experience
        • Endpoint Agent FAQ
      • Working with Agent Settings
      • Obtaining a list of ThousandEyes Agent IP Addresses with te-iplist
    • Tests
      • HTTP Server Tests
        • Collecting Proxy Metrics
        • POSIX Extended Regular Expression Syntax (Quick Reference)
        • POSIX Extended Regular Expression Syntax
        • Custom User-Agent Strings in a Web Test
        • Two-Step HTTP Testing (OAuth)
      • Web-Layer Tests
      • Network Tests
        • Network Tests Explained
        • Agent-to-Agent Test Overview
        • DSCP Options in Network Tests
      • DNS Tests
      • Voice Tests
        • Using the SIP Server View
        • Using the RTP Stream View
      • BGP Tests
        • Inside-Out BGP Visibility
        • Using the BGP Route Visualization View
        • Using the BGP Updates Table
        • Working with Raw BGP Data
        • Reasons for Failure of Private Peering with ThousandEyes
        • RPKI
      • API Tests
        • Using the API Test Step Builder
      • Templates
        • User-defined Templates
      • Recommendations
        • Associated Service Recommendations
        • AWS Test Recommendations
      • ThousandEyes Metrics: What Do Your Results Mean?
      • Sharing Test Data
      • Working with Test Settings
      • Scheduled Versus Instant Tests
      • Working with Instant Tests
      • Working with Labels for Agent and Test Groups
      • Multi-Service Views
      • Identifying Traffic from ThousandEyes Agents
      • Excluding ThousandEyes Agents from Google Analytics
    • Internet and WAN Monitoring
      • Path Visualization
        • How Path Trace Works
        • MPLS Tunnel Inference Using Deep Path Analysis
        • Troubleshooting
          • Reasons for Missing Information on the Visualization View
          • Virtual Machine with NAT Breaks Path Visualization
          • Cisco ASA Breaks Path Visualization
          • Path Visualization: Edge Firewall Incorrectly Shows a Single Hop to the Destination
          • Network Overview Shows Packet Loss That Does Not Appear in Path Visualization
      • Views
        • Using the Network Overview
        • Using the FTP Server View
        • Using the HTTP Server View
        • Using the DNS Server View
        • Using the DNS Domain Trace View
        • Using the DNSSEC Trace View
        • Using the API Test Views
      • Troubleshooting
        • CLI Network Troubleshooting Utilities
        • HTTP Server Test Fails with SSL Error
        • HTTP Server Test Fails with SSL Error: OpenSSL SSL_connect: SSL_ERROR_SYSCALL
        • HTTP Server Test Error "dh Key Too Small"
    • Browser Synthetics
      • Browser Synthetics Test Types
      • Browser Synthetics Disambiguation
      • Test Settings for Page Load and Transaction Tests
      • Navigating Waterfall Charts for Page Load and Transaction Tests
      • Using Round Robin Test Scheduling
      • What Information Is Transmitted in a Page Load or Transaction Test?
      • Transaction Test SSO Support
        • Implementing SSO in Transaction Scripts
        • Caveats for NTLM/Kerberos Authentication
        • TOTP Examples for SSO
      • Page Load Tests
        • When to Use a Page Load Test
        • Creating a Page Load Test
        • Using the Page Load View
        • How to Generate a HAR File
        • Migrating to Single Interval for Page Load Tests
        • Creating a Page Load Test that Uses SSO
      • Transaction Tests
        • Getting Started With Transaction Tests
          • When to Use a Transaction Test
          • Transaction Tests Compared With Other Test Types
          • ThousandEyes Recorder
          • ThousandEyes Recorder Permissions
          • Working With Web Development Tools
          • Working With Secure Credentials
          • Transaction Test Table Tab View
          • Transaction Metrics on Alerts and Dashboards
          • Screenshots in Transaction Test Views
        • Transaction Test Development Guide
          • Creating Robust Transaction Scripts
            • Optimizing and Troubleshooting Transaction Scripts
            • Transaction Scripting Tips and Tricks
          • Transactions – Executing Custom JavaScript Code
        • Use Cases | Code Examples
          • Uploading or Downloading Files in a Script
            • Transaction Scripting Examples for File Downloads
          • Include API Calls in a Transaction Test
            • Using the node-fetch module
            • Using the net module
            • Using the tls module
        • Transaction Scripting Reference
      • Dual Chromium Option
        • Why Are Regular Chromium Upgrades Needed?
        • Configuring Dual Chromium
        • Working With Dual Chromium
        • Chromium Update History
        • Chromium Upgrade Known Issues
    • Endpoint Experience
      • Test Settings
        • Monitoring an Application using Synthetic Tests
        • Configuration Options for Synthetic Tests
        • Managing Synthetic Tests
        • Real User Tests
      • Viewing Data
        • Endpoint Agent Scheduled Tests View
        • Endpoint Agent Real User Tests View
        • Endpoint Agent Local Networks View
        • Endpoint Agent Dynamic Tests View
        • Endpoint Agent Views
        • Endpoint Views Reference
      • Troubleshooting
        • Step-by-Step Guide to Troubleshooting Endpoint Agent Problems
        • Troubleshooting Endpoint Agent Issues
    • Connected Devices
      • Connected Devices Tests
        • Routing
          • Traceroute
        • Network
          • Speed Tests
          • Latency, Loss, Disconnections, and Jitter Tests
          • Responsiveness (Latency under Load) Tests
        • DNS
          • DNS Resolution Tests
        • Web
          • Web Browsing Lite Tests
          • Generic Streaming (HLS/DASH) Tests
        • Voice
        • Dynamic Application Test Suites
          • Gameplay Test Suite
          • Video Conferencing Test Suite
          • Social Media Test Suite
          • Game Store Test Suite
          • Video Streaming Test Suite
            • Netflix Streaming Tests
            • YouTube Streaming Tests
            • BBC iPlayer Streaming Tests
          • Content Delivery Network (CDN) Test Suite
        • Local Network Information
          • Data Usage
      • Test Management
        • Test Triggers
          • Scheduled Tests
          • Instant Tests
        • Testing Thresholds
        • Test Targets
          • Test Server Methodology
        • Automatic Test Configuration Retrieval
      • Device Agents
        • Router Agents
          • Router Agent Device Support
        • Installing Device Agent with Docker
        • Connected Devices Agent Release Versions
      • Usage Guides
        • Viewing Charts
        • Configuring Charts
        • Using Maps
        • Exporting Data
        • Importing Metadata
        • Managing Metadata
        • Creating Reports
        • Viewing Agents
        • Using Test Schedules
        • Accessing Your APIs
        • Using ConstantCare
      • Cisco Real Speed
    • Cloud Insights
      • Integrations
      • Views
      • Settings
    • Traffic Insights
      • Traffic Insights System Requirements
      • Traffic Insights Configuration Guide
      • Traffic Insights Views and Settings
      • Traffic Insights FPS Monitoring
    • WAN Insights
      • WAN Insights Quick Start
        • How to Activate ThousandEyes WAN Insights
        • WAN Insights Introductory Tour, Part 1
        • WAN Insights Introductory Tour, Part 2
        • WAN Insights Introductory Tour, Part 3
      • Introducing WAN Insights
        • What Is WAN Insights?
        • WAN Insights Value-Add
        • Why Use WAN Insights?
        • Using WAN Insights Together With ThousandEyes Network Assurance
        • Using WAN Insights Together with vAnalytics and vManage
        • WAN Insights Key Components
        • Enabling WAN Insights
        • Getting Support for WAN Insights
      • WAN Insights Terminology and Reference
      • WAN Insights Technical Overview
        • Application Categories
        • Sites, Routers, Paths, and Interfaces
        • Application Traffic Types
        • Estimating User Counts
        • Estimating Throughput
        • Capacity Planning
        • Understanding Quality
        • Life of a Recommendation
        • Understanding Recommendations
        • WAN Insights and ThousandEyes Alerts
      • WAN Insights User Interface
        • Logging In for the First Time
        • WAN Insights Screens and Workflows
        • Recommendations Screen
        • Recommendation Cards, Explained
        • Recommendation Details Modal
        • Endpoint-Pair Quality Comparison
        • Site Details Screen
        • Capacity Planning Screen
        • Capacity Detail Modal
        • Enter or Upload Bandwidth Data
      • Common Tasks
        • Adding Business-Critical Applications to WAN Insights
        • Email Notifications
        • Adding and Managing WAN Insights Users
        • Applying WAN Insights Recommendations
    • Internet Insights
      • Internet Insights Terminology
      • Limited Outage Map
      • Internet Insights Screens
        • Overview Screen
        • Internet Insights Service Views Screen
        • Application Outages
        • Network Outages
        • Catalog Settings Screen
      • Saving and Sharing from Internet Insights
      • Configuring Internet Insights
      • Provider Labels
      • Using Alerts and Dashboards With Internet Insights
        • My Affected Tests
        • Setting Up Alert Rules for Internet Insights
        • Using the Internet Insights Built-In Dashboard
    • Event Detection
    • Alerts
      • Creating and Editing Alert Rules
        • Global and Location Alert Conditions
        • Alert Rule Severity
        • Adaptive Alert Detection
        • Dynamic Baselines
        • Transport Layer Security (TLS) Alerts
        • Alert Rules for Devices
        • Alert Metrics Reference
      • Default Alert Rules
      • Viewing Alerts
      • Alert Clearing
        • Alert Suppression Windows
      • Alert Notifications
      • Standard Notification Methods
        • Alert Notifications via Email
        • Alert Notifications via SMS
        • Classic Webhooks for Alert Notifications
    • Dashboards
      • Using the Dashboard
      • Customizing Your Dashboard
      • Using the Dashboard Templates
      • Dashboard Widgets
      • Embedding Dashboard Widgets in External Web Sites
      • Excluding Periods of Data From a Dashboard
      • Dashboard Sharing and Snapshots
      • Dashboard Labels
      • Troubleshooting with Dashboard Drill Down
      • Tailoring Dashboards with Dashboard Filters
    • Device Layer
      • Discovering Device-Layer Devices
      • Device Discovery Results
      • Using the Device Layer View
    • Account Management
      • User Registration
        • SAML JIT Provisioning
        • ThousandEyes Support for SCIM
          • How to Configure SCIM with Azure Active Directory
          • How to Configure SCIM with Okta
      • Authorization
        • Role-Based Access Control
          • Role-Based Access, Explained
          • Built-In Roles and Permissions
        • Account Groups
          • What is an Account Group?
          • Working with Account Settings
          • Users in Multiple Organizations
          • Changing Ownership of a Test
          • Working with Time Zone Settings
        • OAuth 2.0 with ThousandEyes
          • Integrations with OAuth 2.0
        • Adding a Profile Image with Gravatar
      • Authentication
        • Logging In
        • How to Configure Single Sign-On
      • User Activity
        • Working with the Activity Log
        • ThousandEyes User Session Timeouts and Terminations
        • How Long is my Data Accessible via ThousandEyes?
        • Retaining Data Beyond the 90-Day Limit
        • Multi-Region Cloud Support
      • Usage-Based Billing
        • About Our Consumption Model
          • Device Agent Consumption Model
        • About Units
        • Test Type Layers and Units
        • Setting Quotas
        • Calculating Units
        • FAQs: Usage
      • Customer Security and Privacy Responsibilities
    • Integrations
      • Custom Webhooks
        • Using OAuth 2.0 Authentication for Your Custom Webhook
        • Webhook Variables
      • Custom Webhook Examples
        • Microsoft Teams for Alert Notifications
        • Cisco Webex for Alert Notifications
        • Google Chat for Alert Notifications
        • Event-Driven Ansible for Alert Notifications
        • Splunk Alert Notification
      • Custom-Built Integrations
        • PagerDuty for Alert Notifications
        • ServiceNow for Alert Notifications
          • Incident Management
        • Slack for Alert Notifications
        • AppDynamics for Alert Notifications
        • AppDynamics for Test Recommendations
        • AWS for Test Recommendations
        • AWS for Cloud Insights
          • AWS for Cloud Insights Using CLI
        • Meraki for Data Enrichment
        • Webex Control Hub Integration
        • Microsoft Teams Integration
        • ThousandEyes for OpenTelemetry
          • Configuring ThousandEyes for OpenTelemetry
            • Configuring ThousandEyes for OpenTelemetry Using the API
            • Configuring ThousandEyes for OpenTelemetry Using the UI
          • Configuring ThousandEyes for Splunk Cloud or Enterprise
            • Configuring ThousandEyes for Splunk Cloud or Enterprise using the API
            • Configuring ThousandEyes for Splunk Cloud or Enterprise using the UI
          • ThousandEyes for OpenTelemetry Data Model
            • ThousandEyes for OpenTelemetry Data Model v1
              • OpenTelemetry Collector Data v1 Example
            • ThousandEyes for OpenTelemetry Data Model v2
              • ThousandEyes for OpenTelemetry Data Model v2 - Metrics
                • OpenTelemetry Collector Data v2 Metrics Example
                • ThousandEyes for OpenTelemetry Data Model Metrics - Migration from v1 to v2
              • ThousandEyes for OpenTelemetry Data Model v2 - Traces
                • OpenTelemetry Collector Data v2 Traces Example
          • OpenTelemetry Collector Configuration
          • Automatic Disabling of Failing Streaming Integrations
        • Cisco ThousandEyes App for Splunk
          • Configuration
          • Inputs
          • Dashboards
          • Troubleshooting
        • Distributed Tracing with Splunk Observability APM
    • Best-Practices Guides
      • Choosing the Right Test Protocol for Network & App Synthetics Tests
      • Optimizing SYN vs SACK Probing Methods to Avoid Unexplainable Packet Loss
      • Using Dashboards to Tell a Story
      • Best Practices for Implementing Account Groups
      • Monitoring Microsoft 365
      • Monitoring Microsoft Teams
      • Monitoring Salesforce
      • Monitoring Slack
      • Monitoring Webex Meetings with Endpoint Agents
      • Monitoring Webex Calling
      • Monitoring Webex Meetings with Cloud and Enterprise Agents
      • Monitoring Zoom
    • API
      • Create/Update/Delete Tests Using the ThousandEyes API
      • Obtaining a List of ThousandEyes Agent IP Addresses
      • Writing JSON to API Produces HTTP 406 Response Code
    • Privacy-Related
      • Authorized Subprocessors for ThousandEyes Network Intelligence Platform
    • Archived Documentation
      • Archived - Displaying and Alerting for Unit Consumption
      • Archived - Dependency Tree for ThousandEyes Enterprise Agent Software
      • Archived - Getting Started with ThousandEyes
      • Archived - Sending ThousandEyes Alerts to AppDynamics
      • Archived - ThousandEyes Infrastructure Changes
      • Archived - Using the Transactions (Classic) View
      • Archived - Transaction Test Migration Workflow
      • Archived - Instructions for Mitigating Meltdown and Spectre on Enterprise Agents
      • Archived - Bash (ShellShock) Security Notice
      • Archived - Endpoint Installation using Customized Installers
      • Archived - Configuring Endpoint Agent Setup
      • Archived - Creating Scheduled Tests on Endpoint Agents
      • Archived - Managing the Endpoint Agent
      • Archived - Enterprise Agent Installation on Juniper NFX Routers
      • Archived - Installing and Removing ThousandEyes X Virtual Framebuffer on Enterprise Agents
      • Archived - Permitted Content Types for Page Load Tests
  • Archived Release Notes
    • 2024
      • Release Notes: January 2024
      • Release Notes: February 2024
      • Release Notes: March 2024
      • Release Notes: April 2024
      • Release Notes: May 2024
      • Release Notes: June 2024
      • Release Notes: July 2024
      • Release Notes: August 2024
    • 2023
      • Release Notes: January 2023
      • Release Notes: February 2023
      • Release Notes: March 2023
      • Release Notes: April 2023
      • Release Notes: May 2023
      • Release Notes: June 2023
      • Release Notes: July 2023
      • Release Notes: August 2023
      • Release Notes: September 2023
      • Release Notes: October 2023
      • Release Notes: November 2023
      • Release Notes: December 2023
    • 2022
      • Release Notes: January 2022
      • Release Notes: February 2022
      • Release Notes: March 2022
      • Release Notes: April 2022
      • Release Notes: May 2022
      • Release Notes: June 2022
      • Release Notes: July 2022
      • Release Notes: August 2022
      • Release Notes: September 2022
      • Release Notes: October 2022
      • Release Notes: November 2022
      • Release Notes: December 2022
    • 2021
      • Release Notes: January 2021
      • Release Notes: February 2021
      • Release Notes: March 2021
      • Release Notes: April 2021
      • Release Notes: May 2021
      • Release Notes: June 2021
      • Release Notes: July 2021
      • Release Notes: August 2021
      • Release Notes: September 2021
      • Release Notes: October 2021
      • Release Notes: November 2021
      • Release Notes: December 2021
    • 2020
      • Release Notes: January 2020
      • Release Notes: February 2020
      • Release Notes: March 2020
      • Release Notes: April 2020
      • Release Notes: May 2020
      • Release Notes: June 2020
      • Release Notes: July 2020
      • Release Notes: August 2020
      • Release Notes: September 2020
      • Release Notes: October 2020
      • Release Notes: November 2020
      • Release Notes: December 2020
    • 2019
      • Release Notes: 2019-01-08
      • Release Notes: 2019-02-06
      • Release Notes: 2019-02-20
      • Release Notes: 2019-03-06
      • Release Notes: 2019-03-19
      • Release Notes: 2019-04-02
      • Release Notes: 2019-04-30
      • Release Notes: 2019-05-14
      • Release Notes: 2019-05-30
      • Release Notes: 2019-06-11
      • Release Notes: 2019-07-23
      • Release Notes: 2019-08-06
      • Release Notes: 2019-08-20
      • Release Notes: 2019-09-03
      • Release Notes: 2019-09-17
      • Release Notes: 2019-10-03
      • Release Notes: 2019-10-15
      • Release Notes: 2019-10-29
      • Release Notes: 2019-11-12
      • Release Notes: 2019-11-26
      • Release Notes: 2019-12-10
    • 2018
      • Release Notes: 2018-01-10
      • Release Notes: 2018-01-17
      • Release Notes: 2018-01-31
      • Release Notes: 2018-02-14
      • Release Notes: 2018-03-07
      • Release Notes: 2018-03-14
      • Release Notes: 2018-03-28
      • Release Notes: 2018-04-11
      • Release Notes: 2018-04-25
      • Release Notes: 2018-05-09
      • Release Notes: 2018-05-23
      • Release Notes: 2018-06-06
      • Release Notes: 2018-06-20
      • Release Notes: 2018-07-03
      • Release Notes: 2018-07-18
      • Release Notes: 2018-08-01
      • Release Notes: 2018-08-15
      • Release Notes: 2018-08-29
      • Release Notes: 2018-09-12
      • Release Notes: 2018-09-26
      • Release Notes: 2018-10-10
      • Release Notes: 2018-10-23
      • Release Notes: 2018-11-13
      • Release Notes: 2018-11-27
      • Release Notes: 2018-12-18
    • 2017
      • Release Notes: 2017-01-04
      • Release Notes: 2017-01-18
      • Release Notes: 2017-02-01
      • Release Notes: 2017-02-16
      • Release Notes: 2017-03-02
      • Release Notes: 2017-03-15
      • Release Notes: 2017-03-29
      • Release Notes: 2017-04-12
      • Release Notes: 2017-04-26
      • Release Notes: 2017-05-10
      • Release Notes: 2017-05-24
      • Release Notes: 2017-06-06
      • Release Notes: 2017-06-21
      • Release Notes: 2017-07-07
      • Release Notes: 2017-07-19
      • Release Notes: 2017-08-02
      • Release Notes: 2017-08-16
      • Release Notes: 2017-08-30
      • Release Notes: 2017-09-13
      • Release Notes: 2017-09-27
      • Release Notes: 2017-10-12
      • Release Notes: 2017-10-25
      • Release Notes: 2017-11-08
      • Release Notes: 2017-11-29
      • Release Notes: 2017-12-13
    • 2016
      • Release Notes: 2016-01-06
      • Release Notes: 2016-01-20
      • Release Notes: 2016-02-03
      • Release Notes: 2016-02-17
      • Release Notes: 2016-03-02
      • Release Notes: 2016-03-16
      • Release Notes: 2016-03-30
      • Release Notes: 2016-04-13
      • Release Notes: 2016-04-27
      • Release Notes: 2016-05-11
      • Release Notes: 2016-05-25
      • Release Notes: 2016-06-08
      • Release Notes: 2016-06-22
      • Release Notes: 2016-07-06
      • Release Notes: 2016-07-20
      • Release Notes: 2016-08-03
      • Release Notes: 2016-08-17
      • Release Notes: 2016-08-31
      • Release Notes: 2016-09-14
      • Release Notes: 2016-09-28
      • Release Notes: 2016-10-12
      • Release Notes: 2016-10-26
      • Release Notes: 2016-11-09
      • Release Notes: 2016-11-23
      • Release Notes: 2016-12-07
      • Release Notes: 2016-12-21
    • 2015
      • Release Notes: 2015-01-07
      • Release Notes: 2015-01-21
      • Release Notes: 2015-02-04
      • Release Notes: 2015-02-18
      • Release Notes: 2015-03-04
      • Release Notes: 2015-04-01
      • Release Notes: 2015-04-15
      • Release Notes: 2015-04-29
      • Release Notes: 2015-05-13
      • Release Notes: 2015-05-27
      • Release Notes: 2015-06-10
      • Release Notes: 2015-06-24
      • Release Notes: 2015-07-08
      • Release Notes: 2015-07-22
      • Release Notes: 2015-08-05
      • Release Notes: 2015-08-19
      • Release Notes: 2015-09-16
      • Release Notes: 2015-09-30
      • Release Notes: 2015-10-14
      • Release Notes: 2015-10-28
      • Release Notes: 2015-11-11
      • Release Notes: 2015-12-02
      • Release Notes: 2015-12-16
    • 2014
      • Release Notes: 2014-01-09
      • Release Notes: 2014-01-22
      • Release Notes: 2014-02-05
      • Release Notes: 2014-03-05
      • Release Notes: 2014-03-19
      • Release Notes: 2014-04-09
      • Release Notes: 2014-04-30
      • Release Notes: 2014-06-04
      • Release Notes: 2014-06-11
      • Release Notes: 2014-06-26
      • Release Notes: 2014-07-09
      • Release Notes: 2014-07-23
      • Release Notes: 2014-08-20
      • Release Notes: 2014-09-04
      • Release Notes: 2014-09-17
      • Release Notes: 2014-10-01
      • Release Notes: 2014-10-15
      • Release Notes: 2014-10-29
      • Release Notes: 2014-11-12
    • 2013
      • Release Notes: 2013-01-08
      • Release Notes: 2013-02-27
      • Release Notes: 2013-03-20
      • Release Notes: 2013-04-02
      • Release Notes: 2013-04-17
      • Release Notes: 2013-05-01
      • Release Notes: 2013-05-21
      • Release Notes: 2013-06-11
      • Release Notes: 2013-06-18
      • Release Notes: 2013-07-10
      • Release Notes: 2013-07-24
      • Release Notes: 2013-08-07
      • Release Notes: 2013-09-05
      • Release Notes: 2013-09-18
      • Release Notes: 2013-10-02
      • Release Notes: 2013-10-30
      • Release Notes: 2013-11-13
      • Release Notes: 2013-11-27
    • 2012
      • Release Notes: 2012-03-28
      • Release Notes: 2012-04-11
      • Release Notes: 2012-04-24
      • Release Notes: 2012-05-22
      • Release Notes: 2012-06-05
      • Release Notes: 2012-06-20
      • Release Notes: 2012-08-01
      • Release Notes: 2012-08-28
On this page
  • 2024-03-01
  • Updates to Templates
  • Unsafe Legacy Renegotiation for Cloud and Enterprise Agents
  • New Cloud Agents
  • 2024-03-01 Bug Fixes
  • 2024-03-04
  • Introducing Event Detection
  • 2024-03-06
  • Microsoft Teams Rooms supported on Cisco Webex Devices (RoomOS)
  • 2024-03-11
  • Chromium 118-120 Upgrade Completed
  • 2024-03-12
  • Agent-to-Agent Layer is now supported in Views 2.0
  • Updates to Templates
  • 2024-03-12 Templates Bug Fixes
  • Removed Test Limit from ThousandEyes for OpenTelemetry
  • 2024-03-14
  • Endpoint Agent: Generic Installers to replace Custom Installers
  • Endpoint Agent Client Version 1.191.2
  • WAN Insights Multi-Tenant Support
  • 2024-03-18
  • Variable Dropdowns for Text Fields
  • Minor Enhancements
  • Endpoint Agent Client Version 1.191.3
  • 2024-03-26
  • Views 2.0 is Now Default for Many Organizations
  • ThousandEyes for OpenTelemetry Updates
  • 2024-03-28
  • New IPV6 Addresses for Network Access Control Rules
  • Dashboard Filters are now available for Dashboard Snapshots, Widget Embeds, and Downloads
  • New Usage APIs Available to All Usage Billing Organizations
  • New Recorder IDE Version 1.18.0
  • New Cloud Agents
  1. Archived Release Notes
  2. 2024

Release Notes: March 2024

PreviousRelease Notes: February 2024NextRelease Notes: April 2024

Last updated 9 months ago

2024-03-01

Updates to Templates

Add Support for Template Versioning in Template Configuration

When you make modifications to a template you've created you can now use the version field to track changes to the template.

Support Transaction Tests in Templates

Templates now support deploying transaction tests. Users can also modify the transaction script in the Template UI before deploying.

Update Template for AWS Gateway Recommendations

API Tests generated from AWS API Gateway recommendation flow include an optional API step for authentication.

Unsafe Legacy Renegotiation for Cloud and Enterprise Agents

We have added the ability to allow TLS renegotiation with servers that do not support secure renegotiation (as described in ). This option is enabled by default for all tests with HTTP options, but can be disabled by unchecking the box.

New Cloud Agents

New Cloud Agents have been added in the locations listed below. For a full list of Cloud Agents, see .

  • Belo Horizonte, Brazil (TIM)

  • Belo Horizonte, Brazil (TIM) (IPv6)

  • Manaus, Brazil (TIM)

  • Manaus, Brazil (TIM) (IPv6)

2024-03-01 Bug Fixes

Dashboards

  • An inconsistency was found between the Alert count on the widget UI and the drill-down UI. This issue has been resolved.

  • Fixed an issue that prevented customers from drilling into the correct Endpoint Test view.

2024-03-04

Introducing Event Detection

ThousandEyes event detection automatically analyzes, detects, and correlates anomalies to identify problem domains based on results from synthetic tests. These events are generated when sudden or anomalous deviations are seen for a metric, particularly across multiple tests and/or agents.

2024-03-06

Microsoft Teams Rooms supported on Cisco Webex Devices (RoomOS)

2024-03-11

Chromium 118-120 Upgrade Completed

The upgrade has successfully completed for the Chromium browser in all ThousandEyes agents:

  • Chromium 118 (for Browserbot package type: default)

  • Chromium 118/120 (for the dual Chromium BrowserBot package type)

All page load and transaction tests on Cloud and Enterprise Agents will now run Chromium 118 as the default browser.

2024-03-12

Agent-to-Agent Layer is now supported in Views 2.0

The Agent-to-Agent Layer is now supported in the Views 2.0 experience. In addition to providing a detailed look at inter-agent connectivity that helps to better understand network paths and performance issues, we've worked to ensure this layer integrates seamlessly with multi-metric capabilities and overlays. Soon Views 2.0 will be the default experience for most users. You will, however, still be able to revert back to the Views 1.0 experience while you are adjusting to the change.

Updates to Templates

Group Templates by Application or Partner

ThousandEyes Templates are now grouped by application and/or vendor, making it easier for you to browse the Template catalog and find the application or service you want to monitor.

2024-03-12 Templates Bug Fixes

  • Fixed an issue where users who could not create tests were shown the From Template drop-down button.

Removed Test Limit from ThousandEyes for OpenTelemetry

Updated ThousandEyes for OpenTelemetry to remove the limit of tests per account group.

2024-03-14

Endpoint Agent: Generic Installers to replace Custom Installers

Please note that after June 20, 2024, the customized links for the Endpoint Agent installers will no longer be available. Instead, generic installers will be used. Currently, the customized installer links in the ThousandEyes UI include the configuration of your account group. These links are created on the fly and save you the trouble of entering a connection string when you install.

Customized installers are more convenient; however, anti-virus and malware scans often block these installers. As companies adopt stricter standards to prevent supply chain attacks and other issues, these installers are no longer suitable. Customized installers hinder our progress as we integrate more services and require higher security standards.

The ThousandEyes UI section for creating customized installers is marked as Deprecated and will no longer be available after June 20, 2024.

You can continue to use the old installers indefinitely. However, we recommend that you shift to the new generic installers.

Endpoint Agent Client Version 1.191.2

The following enhancements have been made to the Endpoint Agent client:

All Platforms

  • The agent will now free up disk space for databases over 100MB with empty/fragmented space.

  • The Local Network gateway probe now reports system and wireless metrics for the same period of the round it is reporting for. This change is made to align the timespan of the reported metrics with some upcoming work and reports. It will provide a better representation of the system and wireless performance of the machine. Therefore, the metrics report a larger timespan that includes the duration of the round it is reporting for.

  • The auto-detect feature has been improved to accommodate situations where the WiFi connection is re-established.

  • The Endpoint Agent has been upgraded to include support for network devices, including certain 4G/5G mobile data cards.

  • Fixed an issue that was causing the auto-detect protocol to not function accurately.

Windows

  • Resolved an issue where Local Network probes did not provide complete data while the Check Point VPN Client was being used.

WAN Insights Multi-Tenant Support

2024-03-18

Variable Dropdowns for Text Fields

API tests now support variable type ahead for easier use of predefined variables and variables from the API response in post-request options. A dropdown will become visible when you enter {{ for the variable syntax, and you will then be able to select from a list of variables available in that API step.

Minor Enhancements

  • The drill-down window on widgets created from alerts data will now surface a link to the relevant test, even when there are no active alerts, enabling smoother cross-platform navigation.

Endpoint Agent Client Version 1.191.3

The following enhancements have been made to the Endpoint Agent client:

macOS

  • The instructions at the end of the endpoint agent installation have been updated to use the Connection String for registering the installed agent.

2024-03-26

Views 2.0 is Now Default for Many Organizations

As of today, we have automatically transitioned organizations that will significantly benefit from our improved user experience in Views 2.0 for displaying their test data.

This new UX is designed to enhance how you interact with your data, with multi-metric capabilities, overlays, and filtering. However, we understand that change can be an adjustment. If you feel the new experience isn't the best fit for your needs, worry not! You can easily revert back to Views 1.0. This option is readily accessible, ensuring you have full control over how you view your data.

To manually update your default Views experience, click the ... located at the top right corner of the screen (next to the Submit Feedback link). Under Change default view, select "Views 1.0", if you would like to revert back to Views 1.0. If you have not been automatically transitioned and you would like Views 2.0 as your default experience, you can select "Views 2.0" from this menu.

ThousandEyes for OpenTelemetry Updates

New Resource Attribute

Support for BGP Test Type

2024-03-28

New IPV6 Addresses for Network Access Control Rules

We are in the process of updating our IPV6 addresses for several public-facing areas of the platform. Customers needing to configure network access control rules (or ACLs) to access ThousandEyes services will need the information below to configure their devices with the new IP addresses. These addresses will take effect on May 28th, 2024.

Global IP Addresses

Product / Service
DNS Domain Name
New IPv6 Addresses

ThousandEyes Web Application

app.thousandeyes.com

2600:9000:a402:3156:8dd4:d4ec:54d1:986c, 2600:9000:a71c:9fff:7990:be4b:7e5f:ca31

*.share.thousandeyes.com

2600:9000:a402:3156:56b:2e3e:adda:a962, 2600:9000:a71c:9fff:3318:edcb:4dfa:8c2e

embed.thousandeyes.com

2600:9000:a402:3156:b00d:4bdb:372c:853d, 2600:9000:a71c:9fff:545f:7d42:4647:7d05

ThousandEyes API

api.thousandeyes.com

2600:9000:a402:3156:973d:765b:3343:170, 2600:9000:a71c:9fff:a6c6:7c84:2053:18ae

US1 Region IP Addresses

Product / Service
DNS Domain Name
New IPv6 Addresses

Endpoint Agents

c1.eb.thousandeyes.com

2600:9000:a402:3156:e78a:de87:ba7f:8640, 2600:9000:a71c:9fff:1395:5280:a080:77f3

data.eb.thousandeyes.com

2600:9000:a402:3156:1ed5:6dac:fe27:9d6d, 2600:9000:a71c:9fff:9f92:78c9:424e:d451

US2 Region IP Addresses

Product / Service
DNS Domain Name
New IPv6 Addresses

Enterprise Agents

sc1.thousandeyes.com, sc1.us2.thousandeyes.com

2600:9000:a402:3156:ec1c:12bb:2fe3:5cfe, 2600:9000:a71c:9fff:69db:1ae2:5e68:87fa, 2600:9000:a617:a514:8e0f:8fa0:22d:daf6, 2600:9000:a51a:57fb:441d:f096:8886:7172

c1.agt.us2.thousandeyes.com

2600:9000:a617:a514:9d10:8ff1:33e1:60a0, 2600:9000:a51a:57fb:67d1:c825:2558:d3d8

data1.agt.us2.thousandeyes.com

2600:9000:a617:a514:c7ea:433a:c8aa:b257, 2600:9000:a51a:57fb:e568:20dd:1cfe:d2f2

crashreports.agt.us2.thousandeyes.com

2600:9000:a617:a514:238c:87f8:4ac6:f883, 2600:9000:a51a:57fb:784e:f506:b2e1:672e

Endpoint Agents

c1.eb.us2.thousandeyes.com

2600:9000:a617:a514:3423:4f87:6e54:757e, 2600:9000:a51a:57fb:b52c:c694:9ca7:12e6

data.eb.us2.thousandeyes.com

2600:9000:a617:a514:e8a9:44d8:fdb9:6fe3, 2600:9000:a51a:57fb:643d:596:6c72:8f49

EU1 Region IP Addresses

Product / Service
DNS Domain Name
New IPv6 Addresses

Enterprise Agents

sc1.thousandeyes.com, sc1.eu1.thousandeyes.com

2600:9000:a402:3156:ec1c:12bb:2fe3:5cfe, 2600:9000:a71c:9fff:69db:1ae2:5e68:87fa, 2600:9000:a419:70ce:42b:8b42:5402:ca40, 2600:9000:a71f:f2a:3882:322c:4f31:8fb5

c1.agt.eu1.thousandeyes.com

2600:9000:a419:70ce:eef3:7c97:e2b7:348c, 2600:9000:a71f:f2a:2cce:e68b:6f1d:c5c6

data1.agt.eu1.thousandeyes.com

2600:9000:a419:70ce:9ca0:c090:375:2210, 2600:9000:a71f:f2a:57ff:f7bc:e892:a871

crashreports.agt.eu1.thousandeyes.com

2600:9000:a419:70ce:f120:ba93:e202:47fc, 2600:9000:a71f:f2a:9e2a:cb4b:58d2:b9e1

Endpoint Agents

c1.eb.eu1.thousandeyes.com

2600:9000:a419:70ce:7fea:f760:cb72:4b58, 2600:9000:a71f:f2a:63e6:f444:dbc:c7f9

data.eb.eu1.thousandeyes.com

2600:9000:a419:70ce:5482:7104:cd06:8f44, 2600:9000:a71f:f2a:84dc:475:8c2e:b853

Dashboard Filters are now available for Dashboard Snapshots, Widget Embeds, and Downloads

Dashboard snapshots now include the application of dashboard filters used in the session or in the default filter set. In addition, dashboard widget embeds now include the application of the dashboard filter set selected as the default option in the dashboard settings page. The filters are also now accounted for in CSV and PDF downloads.

Scheduled dashboard snapshots will soon have support for filters/filter sets.

New Usage APIs Available to All Usage Billing Organizations

The new usage APIs are now available to all usage billing model customers. In addition, these APIs now allow customers to retrieve usage based on the account group that owns the test, rather than the previous limitation of the account group that owns the Enterprise Agent.

You can find our OpenAPI specifications on the Cisco DevNet portal by following the links below:

New Recorder IDE Version 1.18.0

New Cloud Agents

Oracle OCI Cloud Agents

  • Amsterdam, Netherlands (Oracle eu-amsterdam-1)

  • Ashburn, VA, USA (Oracle us-ashburn-1)

  • Frankfurt, Germany (Oracle eu-frankfurt-1)

  • London, England (Oracle uk-london-1)

  • Phoenix, AZ, USA (Oracle us-phoenix-1)

  • São Paulo, Brazil (Oracle sa-saopaulo-1)

  • Sydney, Australia (Oracle ap-sydney-1)

For more information, see .

Microsoft Teams sessions can now be monitored on devices running the Microsoft Teams platform on RoomOS 11.14.1.5 and above. You can use the test template to monitor these sessions. You can learn more about this .

If you see any transaction test instability correlated with this timeframe and you suspect it may be related to the Chromium upgrade, please refer to , check with your Customer Success Manager (CSM) for messages regarding this upgrade from ThousandEyes, or contact ThousandEyes Support for assistance.

We will continue to perform Chromium upgrades on a regular basis. We highly recommend reviewing the procedural guidelines for our and testing any critical transaction tests in the look-ahead version of Chromium version provided by the Dual Chromium Option.

With generic installers, you need to pass the connection string or register an agent post-installation to provide your account group configuration. If you want to learn more about this, please visit the article.

Customers using vManage in Multi-Tenant mode will now be able to activate and use WAN Insights. All customers can use out-of-the box application categories (application classes in vManage), regardless of which SD-WAN version they have. Support for custom application groupings in Multi-Tenant mode will only be available with vManage version 20.12 or higher. See for more information.

Introduced a new resource attribute, thousandeyes.stream.id (string), now included with every data point exported via OpenTelemetry. For more information, see .

ThousandEyes for OpenTelemetry now supports BGP test type. This update includes the export of BGP-related data points to OpenTelemetry, with metrics that mirror those returned from the BGP API. The metrics include: bgp.metrics.path.changes, bgp.metrics.reachability, and bgp.metrics.updates. Each metric is enriched with the prefix attribute and additional attributes related to the BGP monitors, such monitor.id, monitor.name, and monitor.location. Since BGP tests do not involve agents, agent-related attributes are omitted from these data points. For more information, see .

Released ThousandEyes Recorder IDE 1.18.0. This new release of the Recorder will now use Chromium 118 as Default, and Chromium 120 as Newer when recording a user’s browser interaction. You can find this setting in the Recorder IDE, under Recording & Playback Options in the Chromium Version dropdown. For more information, see .

New Cloud Agents have been added in the locations listed below. For a full list of Cloud Agents, see .

RFC 5746
ThousandEyes Cloud Agent Locations
Event Detection
Microsft Teams
here
Chromium Upgrade Known Issues
Dual Chromium Option
Install the Endpoint Agent
Special Notes for Multi-Tenant Deployments
Resource Attributes
ThousandEyes for OpenTelemetry Metrics
Get usage per Enterprise Agent
Get Cloud and Enterprise Agent usage per account group that runs the test
Dual Chromium Option
ThousandEyes Cloud Agent Locations