# Password Reset on the Virtual Appliance

{% hint style="warning" %}
Due to recent platform-wide naming, navigation, and URL changes in the product, you may notice some discrepancies between the product and the screenshots displayed in our technical documentation. The instructions and actual pages in the product are still valid and haven’t changed. Please bear with us as we update our screenshots to better match the in-product experience. See the full scope of changes on [Naming and Navigation Menu changes - Summary List](https://docs.thousandeyes.com/whats-new/naming-and-nav-phase-2-changes).
{% endhint %}

The ThousandEyes Virtual Appliance can be configured through a web interface which is available at **http\://\<IP\_address\_of–Virtual\_Appliance>**. The web interface requires a username and password. The default username and password are:

**Username**: admin\
**Password**: welcome

The Virtual Appliance installation process will require the password to be changed:

![Figure 1: Change Password](https://1112912342-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4QARF6s57qxMrOHDTZ%2Fuploads%2Fgit-blob-1c51804ddcd30a30505c91361636ef77dbfff4cd%2Fproduct-documentation_enterprise-agents_password-reset-on-the-virtual-appliance-4.png?alt=media\&token=ef7a853c-d6a1-421d-816b-0c1b22a0803b)

## Resetting the Password from the App

If the agent is online in the ThousandEyes app, the easiest way to force a password reset is from the **Enterprise Agents** tab of the **Network & App Synthetics > Agent Settings** page:

![](https://1112912342-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4QARF6s57qxMrOHDTZ%2Fuploads%2Fgit-blob-3d2aff321d1b16c84edeb58655855a91e035bbee%2Fproduct-documentation_enterprise-agents_password-reset-on-the-virtual-appliance-1.png?alt=media\&token=0f11a986-951d-415f-a58f-f1649b378a8b)

After expanding the agent's row, a **Reset Appliance Password** link appears. Clicking the link will reset the default username and password on the Appliance.

The final step is to log in to the Virtual Appliance's web management page at **http\://\<IP\_address\_of–Virtual\_Appliance>** using the default credentials. In the **Access** tab, you will be required to change the password (see Figure 1).

## Resetting the Password from the Hypervisor

If you can't log in to the Virtual Appliance's web management page, the password can be reset using the Virtual Appliance's console. The console provides a text-driven menu for basic administrative tasks. The console window is a tty device which can be accessed from the hypervisor that is hosting the Virtual Appliance.

![](https://1112912342-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4QARF6s57qxMrOHDTZ%2Fuploads%2Fgit-blob-cef3bba2a18fdfd6ca04654273e7de776755f275%2Fproduct-documentation_enterprise-agents_password-reset-on-the-virtual-appliance-3.png?alt=media\&token=bd44e3b0-f0dc-4f6d-b3a2-94628f32c38a)

In the console, press the **R** key to reset the password to the default value.

Next, navigate to the Virtual Appliance's web management page at **http\://\<IP\_address\_of–Virtual\_Appliance>** and log in using the default credentials. Upon the initial login, you will be required to change the password (see Figure 1).

NOTE: If the **Current Password** field has been auto-populated, then your browser's password manager has filled the field with a value that may or may not be correct. If you receive an error that the auto-populated password is incorrect, then delete the contents of the **Current Password** and manually enter "welcome", in order to change the password. We strongly recommend disabling password completing for the Virtual Appliance's URLs.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.thousandeyes.com/product-documentation/global-vantage-points/enterprise-agents/configuring/password-reset-on-the-virtual-appliance.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.