Password Reset on the Virtual Appliance
Last updated
Last updated
Due to recent platform-wide naming, navigation, and URL changes in the product, you may notice some discrepancies between the product and the screenshots displayed in our technical documentation. The instructions and actual pages in the product are still valid and haven’t changed. Please bear with us as we update our screenshots to better match the in-product experience. See the full scope of changes on Naming and Navigation Menu changes - Summary List.
The ThousandEyes Virtual Appliance can be configured through a web interface which is available at http://<IP_address_of–Virtual_Appliance>. The web interface requires a username and password. The default username and password are:
Username: admin Password: welcome
The Virtual Appliance installation process will require the password to be changed:
If the agent is online in the ThousandEyes app, the easiest way to force a password reset is from the Enterprise Agents tab of the Network & App Synthetics > Agent Settings page:
After expanding the agent's row, a Reset Appliance Password link appears. Clicking the link will reset the default username and password on the Appliance.
The final step is to log in to the Virtual Appliance's web management page at http://<IP_address_of–Virtual_Appliance> using the default credentials. In the Access tab, you will be required to change the password (see Figure 1).
If you can't log in to the Virtual Appliance's web management page, the password can be reset using the Virtual Appliance's console. The console provides a text-driven menu for basic administrative tasks. The console window is a tty device which can be accessed from the hypervisor that is hosting the Virtual Appliance.
In the console, press the R key to reset the password to the default value.
Next, navigate to the Virtual Appliance's web management page at http://<IP_address_of–Virtual_Appliance> and log in using the default credentials. Upon the initial login, you will be required to change the password (see Figure 1).
NOTE: If the Current Password field has been auto-populated, then your browser's password manager has filled the field with a value that may or may not be correct. If you receive an error that the auto-populated password is incorrect, then delete the contents of the Current Password and manually enter "welcome", in order to change the password. We strongly recommend disabling password completing for the Virtual Appliance's URLs.
