ThousandEyes Documentation
  • ThousandEyes Documentation
  • What's New
    • Changelog
    • Naming and Navigation Menu Changes - Summary List
  • Product Documentation
    • Getting Started
      • Getting Started with Account Setup
      • Getting Started with Cloud and Enterprise Agents
      • Getting Started with Cloud and Enterprise Agent Tests
      • Getting Started with Endpoint Agents
      • Getting Started with Transactions
      • Getting Started with Dashboards
      • Getting Started with Alerts
      • Getting Started with Internet Insights
      • Getting Started with the ThousandEyes API
      • Getting Started with API Tests
      • Getting Support from ThousandEyes
      • Notification of Upgrades, Maintenance and Outages
      • New User FAQ
      • ThousandEyes Glossary
    • Global Vantage Points
      • Cloud Agents
        • Where Are Cloud Agents Available?
        • Webex Cloud Agents
        • AWS Wavelength Cloud Agents
        • Cloud Agent with Local Problems
      • Enterprise Agents
        • Getting Started
          • Where Can I Get the Account Group Token?
        • Installing
          • Enterprise Agent System Requirements
            • Enterprise Agent Support Lifecycle
          • Appliances
            • How to Set Up the Virtual Appliance
            • Enterprise Agents: Hypervisor Installation
            • Installing Enterprise Agent on VirtualBox
            • Enterprise Agent Deployment Using ThousandEyes Virtual Appliance (Hyper-V)
            • Enterprise Agent Deployment Using ThousandEyes Virtual Appliance (OVA)
            • Custom Virtual Appliances
            • Installing a Physical Appliance
            • Installing an Enterprise Agent on a Raspberry Pi Device
          • Cisco Devices
            • Catalyst Switching
            • Catalyst Routing
            • Nexus Switching
            • Service Routing
            • Meraki MX Appliances
            • Cisco Enterprise NFV Infrastructure Software
            • Installation Methods
              • Installing Enterprise Agents on Cisco Nexus Switches with Application Hosting
              • Installing Enterprise Agents on Cisco Nexus Switches with Guestshell
              • Installing Enterprise Agents on Cisco Routers using SD-WAN Manager Feature Templates
              • Installing Enterprise Agents on Cisco Routers using the SD-WAN Manager ThousandEyes Workflow
              • Installing Enterprise Agents on Cisco Switches with Docker
              • Installing Enterprise Agents on Cisco Routers with Docker
              • Installing Enterprise Agents on Cisco Switches with the DNA Center
          • Linux Packages
            • Enterprise Agent Deployment Using Linux Package Method
            • Installing the Enterprise Agent with BrowserBot on Oracle Linux Server 7
          • Docker Agents
            • Installing Enterprise Agents with Docker
          • Cloud Templates
            • Installing Enterprise Agents with Microsoft Azure
          • Docker Agent Configuration Options
          • Missing Dependencies for Enterprise Agent on Redhat Enterprise Linux RHEL 7 Installation
          • Migrating ThousandEyes Appliance or Package-Based Enterprise Agent to Docker
        • Configuring
          • Password Reset on the Virtual Appliance
          • Configuring rDNS Lookups for Enterprise Agents
          • Connecting to the ThousandEyes Virtual Appliance Using SSH (Mac/Linux)
          • Connecting to the ThousandEyes Virtual Appliance Using SSH (Windows)
          • Static IP Addresses for ThousandEyes Repositories
          • Firewall Configuration for Enterprise Agents
          • Enterprise Agent Port Forwarding
          • Security Policy and Public NTP Servers on Enterprise Agents
          • Secure Access to ThousandEyes Appliances
          • Disabling the Web Server of a Virtual Appliance
          • NAT Traversal for Agent-to-Agent Tests
          • Enterprise Agent on Docker Advanced Networking
        • Managing
          • Cisco Devices
            • Disable, Restart, or Uninstall the Enterprise Agent via DCNM
          • Docker Agents
            • Add/Remove BrowserBot from Existing Docker Enterprise Agents
          • Upgrading Operating Systems for Enterprise Agents
          • Backup and Restore Your Enterprise Agent Configuration
          • Upgrade Ubuntu 20.04 Focal-Based ThousandEyes Appliances
          • Crash Reporting for Enterprise Agents
          • Configuring a Local Mirror of the ThousandEyes Package Repository
          • Resetting an Enterprise Agent
          • Working with Enterprise Agent Clusters
          • Replacing an Enterprise Agent Using the Agent Clustering Method
          • Replacing an Enterprise Agent Using Agent Identity Files
          • Unlocking the ThousandEyes Appliance
          • Uninstalling the Enterprise Agent (Linux Package)
        • Proxy Environments
          • Installing Enterprise Agents in Proxy Environments
          • Configuring an Enterprise Agent to Use a Proxy Server
          • Writing and Testing Proxy Auto-Configuration (PAC) Files
        • Troubleshooting
          • How to Generate Packet Captures
          • Troubleshooting Automatic-Update Problems on Enterprise Agents
          • Troubleshooting Time Synchronization on Enterprise Agents
          • Installing CA Certificates on Enterprise Agents
          • Agent Unable to Trace Path to Destination?
          • BrowserBot Installation Fails on Red Hat or CentOS in Amazon EC2
          • What to Do If te-agent Stops Running Due to a VACUUM Error
        • Enterprise Agents: What Information Do We Collect?
        • What Is BrowserBot?
        • Upgrading to BrowserBot 2
        • Upgrading to BrowserBot 2.6+ (Chromium 97)
        • Enterprise Agent Utilization
        • Network Utilization from Enterprise Agent Test Traffic
        • Enterprise Agent Interface Selection
        • ThousandEyes Product Lifecycle Policy
      • Endpoint Agents
        • Installing
          • System Requirements
          • Download the Endpoint Agent Installer
          • Install the Endpoint Agent
          • Reinstall the Endpoint Agent
          • Install the Endpoint Agent Browser Extension
          • Install Endpoint Agents for Windows via Group Policy
          • Installing Browser Extensions for Windows via Group Policy
          • Guidance for Windows Software Deployment Teams
          • Install Endpoint Agents for macOS using Munki and the Managed Software Center
          • Deploy an MSI package to Intune for Windows Devices
          • Endpoint Agent Installation on Cisco Webex Devices (RoomOS)
          • Endpoint Agent Installation on Cisco Phone Devices (PhoneOS)
          • Uninstall or Delete an Endpoint Agent
          • Endpoint Agent Installation Reference
          • NPCAP Driver Upgrade Management
        • Configuring
          • Configure Endpoint Agent Labels
          • Endpoint Agent Proxy Configuration for Scheduled Tests
        • Managing
          • Manage Endpoint Agent Settings
        • How Does the Endpoint Agent Work
        • Cisco Secure Client ThousandEyes Endpoint Agent Module
        • Endpoint Agent Licensing
        • Assigning tests to an Endpoint Agent
        • Data Collected by Endpoint Agent
        • Reporting on data collected by Endpoint Agent
        • Endpoint Agent VPN Support
        • Endpoint Agent TCP Support
        • Endpoint Agent End-user Experience
        • Endpoint Agent FAQ
      • Working with Agent Settings
      • Obtaining a list of ThousandEyes Agent IP Addresses with te-iplist
    • Tests
      • HTTP Server Tests
        • Collecting Proxy Metrics
        • POSIX Extended Regular Expression Syntax (Quick Reference)
        • POSIX Extended Regular Expression Syntax
        • Custom User-Agent Strings in a Web Test
        • Two-Step HTTP Testing (OAuth)
      • Web-Layer Tests
      • Network Tests
        • Network Tests Explained
        • Agent-to-Agent Test Overview
        • DSCP Options in Network Tests
      • DNS Tests
      • Voice Tests
        • Using the SIP Server View
        • Using the RTP Stream View
      • BGP Tests
        • Inside-Out BGP Visibility
        • Using the BGP Route Visualization View
        • Using the BGP Updates Table
        • Working with Raw BGP Data
        • Reasons for Failure of Private Peering with ThousandEyes
        • RPKI
      • API Tests
        • Using the API Test Step Builder
      • Templates
        • User-defined Templates
      • Recommendations
        • Associated Service Recommendations
        • AWS Test Recommendations
      • ThousandEyes Metrics: What Do Your Results Mean?
      • Sharing Test Data
      • Working with Test Settings
      • Scheduled Versus Instant Tests
      • Working with Instant Tests
      • Working with Labels for Agent and Test Groups
      • Multi-Service Views
      • Identifying Traffic from ThousandEyes Agents
      • Excluding ThousandEyes Agents from Google Analytics
    • Internet and WAN Monitoring
      • Path Visualization
        • How Path Trace Works
        • MPLS Tunnel Inference Using Deep Path Analysis
        • Troubleshooting
          • Reasons for Missing Information on the Visualization View
          • Virtual Machine with NAT Breaks Path Visualization
          • Cisco ASA Breaks Path Visualization
          • Path Visualization: Edge Firewall Incorrectly Shows a Single Hop to the Destination
          • Network Overview Shows Packet Loss That Does Not Appear in Path Visualization
      • Views
        • Using the Network Overview
        • Using the FTP Server View
        • Using the HTTP Server View
        • Using the DNS Server View
        • Using the DNS Domain Trace View
        • Using the DNSSEC Trace View
        • Using the API Test Views
      • Troubleshooting
        • CLI Network Troubleshooting Utilities
        • HTTP Server Test Fails with SSL Error
        • HTTP Server Test Fails with SSL Error: OpenSSL SSL_connect: SSL_ERROR_SYSCALL
        • HTTP Server Test Error "dh Key Too Small"
    • Browser Synthetics
      • Browser Synthetics Test Types
      • Browser Synthetics Disambiguation
      • Test Settings for Page Load and Transaction Tests
      • Navigating Waterfall Charts for Page Load and Transaction Tests
      • Using Round Robin Test Scheduling
      • What Information Is Transmitted in a Page Load or Transaction Test?
      • Transaction Test SSO Support
        • Implementing SSO in Transaction Scripts
        • Caveats for NTLM/Kerberos Authentication
        • TOTP Examples for SSO
      • Page Load Tests
        • When to Use a Page Load Test
        • Creating a Page Load Test
        • Using the Page Load View
        • How to Generate a HAR File
        • Migrating to Single Interval for Page Load Tests
        • Creating a Page Load Test that Uses SSO
      • Transaction Tests
        • Getting Started With Transaction Tests
          • When to Use a Transaction Test
          • Transaction Tests Compared With Other Test Types
          • ThousandEyes Recorder
          • ThousandEyes Recorder Permissions
          • Working With Web Development Tools
          • Working With Secure Credentials
          • Transaction Test Table Tab View
          • Transaction Metrics on Alerts and Dashboards
          • Screenshots in Transaction Test Views
        • Transaction Test Development Guide
          • Creating Robust Transaction Scripts
            • Optimizing and Troubleshooting Transaction Scripts
            • Transaction Scripting Tips and Tricks
          • Transactions – Executing Custom JavaScript Code
        • Use Cases | Code Examples
          • Uploading or Downloading Files in a Script
            • Transaction Scripting Examples for File Downloads
          • Include API Calls in a Transaction Test
            • Using the node-fetch module
            • Using the net module
            • Using the tls module
        • Transaction Scripting Reference
      • Dual Chromium Option
        • Why Are Regular Chromium Upgrades Needed?
        • Configuring Dual Chromium
        • Working With Dual Chromium
        • Chromium Update History
        • Chromium Upgrade Known Issues
    • Endpoint Experience
      • Test Settings
        • Monitoring an Application using Synthetic Tests
        • Configuration Options for Synthetic Tests
        • Managing Synthetic Tests
        • Real User Tests
      • Viewing Data
        • Endpoint Agent Scheduled Tests View
        • Endpoint Agent Real User Tests View
        • Endpoint Agent Local Networks View
        • Endpoint Agent Dynamic Tests View
        • Endpoint Agent Views
        • Endpoint Views Reference
      • Troubleshooting
        • Step-by-Step Guide to Troubleshooting Endpoint Agent Problems
        • Troubleshooting Endpoint Agent Issues
    • Connected Devices
      • Connected Devices Tests
        • Routing
          • Traceroute
        • Network
          • Speed Tests
          • Latency, Loss, Disconnections, and Jitter Tests
          • Responsiveness (Latency under Load) Tests
        • DNS
          • DNS Resolution Tests
        • Web
          • Web Browsing Lite Tests
          • Generic Streaming (HLS/DASH) Tests
        • Voice
        • Dynamic Application Test Suites
          • Gameplay Test Suite
          • Video Conferencing Test Suite
          • Social Media Test Suite
          • Game Store Test Suite
          • Video Streaming Test Suite
            • Netflix Streaming Tests
            • YouTube Streaming Tests
            • BBC iPlayer Streaming Tests
          • Content Delivery Network (CDN) Test Suite
        • Local Network Information
          • Data Usage
      • Test Management
        • Test Triggers
          • Scheduled Tests
          • Instant Tests
        • Testing Thresholds
        • Test Targets
          • Test Server Methodology
        • Automatic Test Configuration Retrieval
      • Device Agents
        • Router Agents
          • Router Agent Device Support
        • Installing Device Agent with Docker
        • Connected Devices Agent Release Versions
      • Usage Guides
        • Viewing Charts
        • Configuring Charts
        • Using Maps
        • Exporting Data
        • Importing Metadata
        • Managing Metadata
        • Creating Reports
        • Viewing Agents
        • Using Test Schedules
        • Accessing Your APIs
        • Using ConstantCare
      • Cisco Real Speed
    • Cloud Insights
      • Integrations
      • Views
      • Settings
    • Traffic Insights
      • Traffic Insights System Requirements
      • Traffic Insights Configuration Guide
      • Traffic Insights Views and Settings
      • Traffic Insights FPS Monitoring
    • WAN Insights
      • WAN Insights Quick Start
        • How to Activate ThousandEyes WAN Insights
        • WAN Insights Introductory Tour, Part 1
        • WAN Insights Introductory Tour, Part 2
        • WAN Insights Introductory Tour, Part 3
      • Introducing WAN Insights
        • What Is WAN Insights?
        • WAN Insights Value-Add
        • Why Use WAN Insights?
        • Using WAN Insights Together With ThousandEyes Network Assurance
        • Using WAN Insights Together with vAnalytics and vManage
        • WAN Insights Key Components
        • Enabling WAN Insights
        • Getting Support for WAN Insights
      • WAN Insights Terminology and Reference
      • WAN Insights Technical Overview
        • Application Categories
        • Sites, Routers, Paths, and Interfaces
        • Application Traffic Types
        • Estimating User Counts
        • Estimating Throughput
        • Capacity Planning
        • Understanding Quality
        • Life of a Recommendation
        • Understanding Recommendations
        • WAN Insights and ThousandEyes Alerts
      • WAN Insights User Interface
        • Logging In for the First Time
        • WAN Insights Screens and Workflows
        • Recommendations Screen
        • Recommendation Cards, Explained
        • Recommendation Details Modal
        • Endpoint-Pair Quality Comparison
        • Site Details Screen
        • Capacity Planning Screen
        • Capacity Detail Modal
        • Enter or Upload Bandwidth Data
      • Common Tasks
        • Adding Business-Critical Applications to WAN Insights
        • Email Notifications
        • Adding and Managing WAN Insights Users
        • Applying WAN Insights Recommendations
    • Internet Insights
      • Internet Insights Terminology
      • Limited Outage Map
      • Internet Insights Screens
        • Overview Screen
        • Internet Insights Service Views Screen
        • Application Outages
        • Network Outages
        • Catalog Settings Screen
      • Saving and Sharing from Internet Insights
      • Configuring Internet Insights
      • Provider Labels
      • Using Alerts and Dashboards With Internet Insights
        • My Affected Tests
        • Setting Up Alert Rules for Internet Insights
        • Using the Internet Insights Built-In Dashboard
    • Event Detection
    • Alerts
      • Creating and Editing Alert Rules
        • Global and Location Alert Conditions
        • Alert Rule Severity
        • Adaptive Alert Detection
        • Dynamic Baselines
        • Transport Layer Security (TLS) Alerts
        • Alert Rules for Devices
        • Alert Metrics Reference
      • Default Alert Rules
      • Viewing Alerts
      • Alert Clearing
        • Alert Suppression Windows
      • Alert Notifications
      • Standard Notification Methods
        • Alert Notifications via Email
        • Alert Notifications via SMS
        • Classic Webhooks for Alert Notifications
    • Dashboards
      • Using the Dashboard
      • Customizing Your Dashboard
      • Using the Dashboard Templates
      • Dashboard Widgets
      • Embedding Dashboard Widgets in External Web Sites
      • Excluding Periods of Data From a Dashboard
      • Dashboard Sharing and Snapshots
      • Dashboard Labels
      • Troubleshooting with Dashboard Drill Down
      • Tailoring Dashboards with Dashboard Filters
    • Device Layer
      • Discovering Device-Layer Devices
      • Device Discovery Results
      • Using the Device Layer View
    • Account Management
      • User Registration
        • SAML JIT Provisioning
        • ThousandEyes Support for SCIM
          • How to Configure SCIM with Azure Active Directory
          • How to Configure SCIM with Okta
      • Authorization
        • Role-Based Access Control
          • Role-Based Access, Explained
          • Built-In Roles and Permissions
        • Account Groups
          • What is an Account Group?
          • Working with Account Settings
          • Users in Multiple Organizations
          • Changing Ownership of a Test
          • Working with Time Zone Settings
        • OAuth 2.0 with ThousandEyes
          • Integrations with OAuth 2.0
        • Adding a Profile Image with Gravatar
      • Authentication
        • Logging In
        • How to Configure Single Sign-On
      • User Activity
        • Working with the Activity Log
        • ThousandEyes User Session Timeouts and Terminations
        • How Long is my Data Accessible via ThousandEyes?
        • Retaining Data Beyond the 90-Day Limit
        • Multi-Region Cloud Support
      • Usage-Based Billing
        • Our Consumption Models
          • Configuration-Based Consumption Model
          • Usage-Based Consumption Model
          • Device Agent Consumption Model
        • About Units
        • Test Type Layers and Units
        • Setting Quotas
        • Calculating Units
        • FAQs: Usage
      • Customer Security and Privacy Responsibilities
    • Integrations
      • Custom Webhooks
        • Using OAuth 2.0 Authentication for Your Custom Webhook
        • Webhook Variables
      • Custom Webhook Examples
        • Microsoft Teams for Alert Notifications
        • Cisco Webex for Alert Notifications
        • Google Chat for Alert Notifications
        • Event-Driven Ansible for Alert Notifications
        • Splunk Alert Notification
      • Custom-Built Integrations
        • PagerDuty for Alert Notifications
        • ServiceNow for Alert Notifications
          • Incident Management
        • Slack for Alert Notifications
        • AppDynamics for Alert Notifications
        • AppDynamics for Test Recommendations
        • AWS for Test Recommendations
        • AWS for Cloud Insights
          • AWS for Cloud Insights Using CLI
        • Meraki for Data Enrichment
        • Webex Control Hub Integration
        • Microsoft Teams Integration
        • ThousandEyes for OpenTelemetry
          • Configuring ThousandEyes for OpenTelemetry
            • Configuring ThousandEyes for OpenTelemetry Using the API
            • Configuring ThousandEyes for OpenTelemetry Using the UI
          • Configuring ThousandEyes for Splunk Cloud or Enterprise
            • Configuring ThousandEyes for Splunk Cloud or Enterprise using the API
            • Configuring ThousandEyes for Splunk Cloud or Enterprise using the UI
          • ThousandEyes for OpenTelemetry Data Model
            • ThousandEyes for OpenTelemetry Data Model v1
              • OpenTelemetry Collector Data v1 Example
            • ThousandEyes for OpenTelemetry Data Model v2
              • ThousandEyes for OpenTelemetry Data Model v2 - Metrics
                • OpenTelemetry Collector Data v2 Metrics Example
                • ThousandEyes for OpenTelemetry Data Model Metrics - Migration from v1 to v2
              • ThousandEyes for OpenTelemetry Data Model v2 - Traces
                • OpenTelemetry Collector Data v2 Traces Example
          • OpenTelemetry Collector Configuration
          • Automatic Disabling of Failing Streaming Integrations
        • Cisco ThousandEyes App for Splunk
          • Configuration
          • Inputs
          • Dashboards
          • Troubleshooting
        • Distributed Tracing with Splunk Observability APM
    • Best-Practices Guides
      • Choosing the Right Test Protocol for Network & App Synthetics Tests
      • Optimizing SYN vs SACK Probing Methods to Avoid Unexplainable Packet Loss
      • Using Dashboards to Tell a Story
      • Best Practices for Implementing Account Groups
      • Monitoring Microsoft 365
      • Monitoring Microsoft Teams
      • Monitoring Salesforce
      • Monitoring Slack
      • Monitoring Webex Meetings with Endpoint Agents
      • Monitoring Webex Calling
      • Monitoring Webex Meetings with Cloud and Enterprise Agents
      • Monitoring Zoom
    • API
      • Create/Update/Delete Tests Using the ThousandEyes API
      • Obtaining a List of ThousandEyes Agent IP Addresses
      • Writing JSON to API Produces HTTP 406 Response Code
    • Privacy-Related
      • Authorized Subprocessors for ThousandEyes Network Intelligence Platform
    • Archived Documentation
      • Archived - Displaying and Alerting for Unit Consumption
      • Archived - Dependency Tree for ThousandEyes Enterprise Agent Software
      • Archived - Getting Started with ThousandEyes
      • Archived - Sending ThousandEyes Alerts to AppDynamics
      • Archived - ThousandEyes Infrastructure Changes
      • Archived - Using the Transactions (Classic) View
      • Archived - Transaction Test Migration Workflow
      • Archived - Instructions for Mitigating Meltdown and Spectre on Enterprise Agents
      • Archived - Bash (ShellShock) Security Notice
      • Archived - Endpoint Installation using Customized Installers
      • Archived - Configuring Endpoint Agent Setup
      • Archived - Creating Scheduled Tests on Endpoint Agents
      • Archived - Managing the Endpoint Agent
      • Archived - Enterprise Agent Installation on Juniper NFX Routers
      • Archived - Installing and Removing ThousandEyes X Virtual Framebuffer on Enterprise Agents
      • Archived - Permitted Content Types for Page Load Tests
  • Archived Release Notes
    • 2024
      • Release Notes: January 2024
      • Release Notes: February 2024
      • Release Notes: March 2024
      • Release Notes: April 2024
      • Release Notes: May 2024
      • Release Notes: June 2024
      • Release Notes: July 2024
      • Release Notes: August 2024
    • 2023
      • Release Notes: January 2023
      • Release Notes: February 2023
      • Release Notes: March 2023
      • Release Notes: April 2023
      • Release Notes: May 2023
      • Release Notes: June 2023
      • Release Notes: July 2023
      • Release Notes: August 2023
      • Release Notes: September 2023
      • Release Notes: October 2023
      • Release Notes: November 2023
      • Release Notes: December 2023
    • 2022
      • Release Notes: January 2022
      • Release Notes: February 2022
      • Release Notes: March 2022
      • Release Notes: April 2022
      • Release Notes: May 2022
      • Release Notes: June 2022
      • Release Notes: July 2022
      • Release Notes: August 2022
      • Release Notes: September 2022
      • Release Notes: October 2022
      • Release Notes: November 2022
      • Release Notes: December 2022
    • 2021
      • Release Notes: January 2021
      • Release Notes: February 2021
      • Release Notes: March 2021
      • Release Notes: April 2021
      • Release Notes: May 2021
      • Release Notes: June 2021
      • Release Notes: July 2021
      • Release Notes: August 2021
      • Release Notes: September 2021
      • Release Notes: October 2021
      • Release Notes: November 2021
      • Release Notes: December 2021
    • 2020
      • Release Notes: January 2020
      • Release Notes: February 2020
      • Release Notes: March 2020
      • Release Notes: April 2020
      • Release Notes: May 2020
      • Release Notes: June 2020
      • Release Notes: July 2020
      • Release Notes: August 2020
      • Release Notes: September 2020
      • Release Notes: October 2020
      • Release Notes: November 2020
      • Release Notes: December 2020
    • 2019
      • Release Notes: 2019-01-08
      • Release Notes: 2019-02-06
      • Release Notes: 2019-02-20
      • Release Notes: 2019-03-06
      • Release Notes: 2019-03-19
      • Release Notes: 2019-04-02
      • Release Notes: 2019-04-30
      • Release Notes: 2019-05-14
      • Release Notes: 2019-05-30
      • Release Notes: 2019-06-11
      • Release Notes: 2019-07-23
      • Release Notes: 2019-08-06
      • Release Notes: 2019-08-20
      • Release Notes: 2019-09-03
      • Release Notes: 2019-09-17
      • Release Notes: 2019-10-03
      • Release Notes: 2019-10-15
      • Release Notes: 2019-10-29
      • Release Notes: 2019-11-12
      • Release Notes: 2019-11-26
      • Release Notes: 2019-12-10
    • 2018
      • Release Notes: 2018-01-10
      • Release Notes: 2018-01-17
      • Release Notes: 2018-01-31
      • Release Notes: 2018-02-14
      • Release Notes: 2018-03-07
      • Release Notes: 2018-03-14
      • Release Notes: 2018-03-28
      • Release Notes: 2018-04-11
      • Release Notes: 2018-04-25
      • Release Notes: 2018-05-09
      • Release Notes: 2018-05-23
      • Release Notes: 2018-06-06
      • Release Notes: 2018-06-20
      • Release Notes: 2018-07-03
      • Release Notes: 2018-07-18
      • Release Notes: 2018-08-01
      • Release Notes: 2018-08-15
      • Release Notes: 2018-08-29
      • Release Notes: 2018-09-12
      • Release Notes: 2018-09-26
      • Release Notes: 2018-10-10
      • Release Notes: 2018-10-23
      • Release Notes: 2018-11-13
      • Release Notes: 2018-11-27
      • Release Notes: 2018-12-18
    • 2017
      • Release Notes: 2017-01-04
      • Release Notes: 2017-01-18
      • Release Notes: 2017-02-01
      • Release Notes: 2017-02-16
      • Release Notes: 2017-03-02
      • Release Notes: 2017-03-15
      • Release Notes: 2017-03-29
      • Release Notes: 2017-04-12
      • Release Notes: 2017-04-26
      • Release Notes: 2017-05-10
      • Release Notes: 2017-05-24
      • Release Notes: 2017-06-06
      • Release Notes: 2017-06-21
      • Release Notes: 2017-07-07
      • Release Notes: 2017-07-19
      • Release Notes: 2017-08-02
      • Release Notes: 2017-08-16
      • Release Notes: 2017-08-30
      • Release Notes: 2017-09-13
      • Release Notes: 2017-09-27
      • Release Notes: 2017-10-12
      • Release Notes: 2017-10-25
      • Release Notes: 2017-11-08
      • Release Notes: 2017-11-29
      • Release Notes: 2017-12-13
    • 2016
      • Release Notes: 2016-01-06
      • Release Notes: 2016-01-20
      • Release Notes: 2016-02-03
      • Release Notes: 2016-02-17
      • Release Notes: 2016-03-02
      • Release Notes: 2016-03-16
      • Release Notes: 2016-03-30
      • Release Notes: 2016-04-13
      • Release Notes: 2016-04-27
      • Release Notes: 2016-05-11
      • Release Notes: 2016-05-25
      • Release Notes: 2016-06-08
      • Release Notes: 2016-06-22
      • Release Notes: 2016-07-06
      • Release Notes: 2016-07-20
      • Release Notes: 2016-08-03
      • Release Notes: 2016-08-17
      • Release Notes: 2016-08-31
      • Release Notes: 2016-09-14
      • Release Notes: 2016-09-28
      • Release Notes: 2016-10-12
      • Release Notes: 2016-10-26
      • Release Notes: 2016-11-09
      • Release Notes: 2016-11-23
      • Release Notes: 2016-12-07
      • Release Notes: 2016-12-21
    • 2015
      • Release Notes: 2015-01-07
      • Release Notes: 2015-01-21
      • Release Notes: 2015-02-04
      • Release Notes: 2015-02-18
      • Release Notes: 2015-03-04
      • Release Notes: 2015-04-01
      • Release Notes: 2015-04-15
      • Release Notes: 2015-04-29
      • Release Notes: 2015-05-13
      • Release Notes: 2015-05-27
      • Release Notes: 2015-06-10
      • Release Notes: 2015-06-24
      • Release Notes: 2015-07-08
      • Release Notes: 2015-07-22
      • Release Notes: 2015-08-05
      • Release Notes: 2015-08-19
      • Release Notes: 2015-09-16
      • Release Notes: 2015-09-30
      • Release Notes: 2015-10-14
      • Release Notes: 2015-10-28
      • Release Notes: 2015-11-11
      • Release Notes: 2015-12-02
      • Release Notes: 2015-12-16
    • 2014
      • Release Notes: 2014-01-09
      • Release Notes: 2014-01-22
      • Release Notes: 2014-02-05
      • Release Notes: 2014-03-05
      • Release Notes: 2014-03-19
      • Release Notes: 2014-04-09
      • Release Notes: 2014-04-30
      • Release Notes: 2014-06-04
      • Release Notes: 2014-06-11
      • Release Notes: 2014-06-26
      • Release Notes: 2014-07-09
      • Release Notes: 2014-07-23
      • Release Notes: 2014-08-20
      • Release Notes: 2014-09-04
      • Release Notes: 2014-09-17
      • Release Notes: 2014-10-01
      • Release Notes: 2014-10-15
      • Release Notes: 2014-10-29
      • Release Notes: 2014-11-12
    • 2013
      • Release Notes: 2013-01-08
      • Release Notes: 2013-02-27
      • Release Notes: 2013-03-20
      • Release Notes: 2013-04-02
      • Release Notes: 2013-04-17
      • Release Notes: 2013-05-01
      • Release Notes: 2013-05-21
      • Release Notes: 2013-06-11
      • Release Notes: 2013-06-18
      • Release Notes: 2013-07-10
      • Release Notes: 2013-07-24
      • Release Notes: 2013-08-07
      • Release Notes: 2013-09-05
      • Release Notes: 2013-09-18
      • Release Notes: 2013-10-02
      • Release Notes: 2013-10-30
      • Release Notes: 2013-11-13
      • Release Notes: 2013-11-27
    • 2012
      • Release Notes: 2012-03-28
      • Release Notes: 2012-04-11
      • Release Notes: 2012-04-24
      • Release Notes: 2012-05-22
      • Release Notes: 2012-06-05
      • Release Notes: 2012-06-20
      • Release Notes: 2012-08-01
      • Release Notes: 2012-08-28
On this page
  • 2024-02-02
  • Updates to Test Templates
  • 2024-02-02 Test Templates Bug Fixes
  • 2024-02-05
  • Incognito Mode for Recorder IDE
  • Agent Limit Increase for Endpoint Agent Tests
  • Minor Enhancements
  • New Cloud Agents
  • 2024-02-06
  • Integration of ThousandEyes and Cisco Secure Access
  • 2024-02-13
  • New API Test Type and Views Optimized to Understand API Performance
  • Integration with AWS API Gateway for API Endpoint Discovery
  • Non-BrowserBot Enterprise Agent Version Now Available for Docker
  • Dashboard Updates
  • 2024-02-14
  • Anomaly Detection Alerting
  • Introducing WAN Insights Capacity Planning
  • ThousandEyes SAML Certificate Renewal
  • Red Hat Enterprise Linux 9 and Rocky Linux 9 Support
  • Webex Dynamic Test 2.0 Limited Preview
  • Minor Enhancements
  • New Cloud Agents
  • 2024-02-14 Bug Fixes
  • 2024-02-20
  • Deploy ThousandEyes Enterprise Agents in Webex Video Mesh Network Clusters
  • Updates to Test Templates
  • Endpoint Agent Client Version 1.189.0
  • 2024-02-26
  • Endpoint Agent Client Version 1.189.1
  • 2024-02-27
  • General Availability of ThousandEyes API V7
  1. Archived Release Notes
  2. 2024

Release Notes: February 2024

2024-02-02

Updates to Test Templates

Updates to Microsoft 365 Endpoint Agent Test Templates

The following Microsoft 365 services have been separated into their own test templates and listed as "Certified":

  • OneDrive (Scheduled)

  • Outlook (Scheduled)

  • SharePoint (Scheduled)

Fixed Formatting for Endpoint Agent Test Templates

We've fixed the UI so that Endpoint Agent templates now show "Created by ThousandEyes" on a new line, to prevent the text from wrapping around.

Tests Can be Created in a Disabled State

Allow creation of disabled tests so that gathering additional information for third party integrations does not block test deployments.

2024-02-02 Test Templates Bug Fixes

  • Fixed an issue with Endpoint test templates where it was possible to run an instant test with an invalid test configuration.

  • Fixed an issue where validation errors were still showing after they had been corrected.

  • Fixed an issue where the Review button remained greyed until the user clicked out of the required text field.

  • The Perform Network Measurements option is now enabled by default when creating a custom application for Endpoint test templates.

  • Improve how validation errors are displayed when creating a new test.

  • Update the section titles in the Recommendations flow so they are consistent.

  • Improve text in Full Stack Observability recommendations that integrate with test templates.

2024-02-05

Incognito Mode for Recorder IDE

The recorder IDE now supports "incognito" mode for recording and playback. This allows users to record scripts that ignore local client certificates and other local authentication on a user's machine while triggering the proper login pages for service accounts.

Agent Limit Increase for Endpoint Agent Tests

The number of agents that you can assign an Endpoint Agent test to has been raised from 5,000 to 50,000 per test.

Minor Enhancements

  • Users can now drill down into affected tests through dashboard widgets configured with alerts data.

New Cloud Agents

  • Querétaro, Mexico (Axtel)

  • Querétaro, Mexico (Axtel) (IPv6)

2024-02-06

Integration of ThousandEyes and Cisco Secure Access

We are excited to announce Cisco Secure Access Experience Insights, powered by ThousandEyes —a new integration between ThousandEyes and Cisco Secure Access to deliver unparalleled visibility into the digital experience.

Cisco Secure Access streamlines secure connectivity to essential work resources and applications from any location, allowing customers to safeguard access to the web, cloud services, SaaS, and private applications.

Experience Insights is a digital experience monitoring (DEM) solution that monitors the health of work-managed endpoints, their underlay and overlay connectivity, and the application performance of top SaaS applications, such as collaboration and productivity platforms. It is a component of Cisco Secure Access that provides a single correlated view for administrators to manage the connectivity, security, and digital experiences of their workforce, regardless of where the users or issues are located. Experience Insights is powered by the Cisco ThousandEyes Endpoint Agent, which is now embedded into Cisco Secure Access to enable rapid root cause identification and resolution from device to application and every network in between.

2024-02-13

New API Test Type and Views Optimized to Understand API Performance

ThousandEyes is excited to announce the release of a new test type specifically designed to monitor the performance of API targets. Teams can use this new API test to facilitate better correlations between user experience, network performance, and backend application issues.

Teams can now assess API performance health from any of our Cloud and Enterprise Agents with BrowserBot support, making it a valuable resource for network assurance.

The new API test type includes:

  • API step builder: Create simple to multi-step API tests, with no scripting required.

  • Alerting: Alert on degradations in API performance through your existing ThousandEyes alert notifications or integrations.

  • Dashboarding: Monitor all your API endpoints across tests and layers, or add API layer details to ThousandEyes dashboards.

  • Views: Visualize API performance and understand API request/response information for easier troubleshooting (available in Views 2.0 only).

Integration with AWS API Gateway for API Endpoint Discovery

To streamline the setup experience for the new API test type, we are also excited to announce a new integration with AWS API Gateway. This integration automatically and securely discovers your AWS API endpoints to eliminate the tedious copy-and-paste job needed to create your suite of ThousandEyes API tests.

To set up the AWS integration, go to Integrations > + New Integration > Amazon Web Services. Once you establish the connection, head to Cloud & Enterprise Agents > Test Settings > Add From Recommendations. The test recommendations wizard allows you to select the discovered API endpoints you want to monitor, and provides configurable settings that will apply to all the created tests. Once those tests are created, a dashboard and alert rules will also be created to monitor those APIs. This is a quick and easy way to set up meaningful tests and dashboards representing the health of your API services.

Non-BrowserBot Enterprise Agent Version Now Available for Docker

ThousandEyes now provides you with the ability to install an Enterprise Agent in a Docker container without including BrowserBot. This provides you with a smaller image and cleaner installation where browser-based testing is not being utilized.

For more information on installing Enterprise Agents in Docker containers, or switching between alternative installations, see:

Dashboard Updates

  • Dashboard filters are available for all customers and now support multiple data sources. You can now add a filter set, save it, and define it as default for a dashboard.

  • We have streamlined the auto-refresh experience. New dashboards created from now on do not refresh automatically. Use the new Refresh button on the dashboard to refresh widgets instantly, and the accompanying drop-down to set your auto-refresh rate. Existing dashboards will continue to have the two minute auto-refresh rate.

2024-02-14

Anomaly Detection Alerting

We have introduced a new quantile-based dynamic baseline alerting model. This advanced approach enhances anomaly detection by auto-detecting thresholds, ensuring that alerts more accurately reflect actual network behaviors and patterns.

The quantile model baseline is not impacted by outliers in the data and is particularly relevant for network performance data, which often exhibits non-normal distribution characteristics. With this new model, users have greater control over alert sensitivity. They can define the threshold sensitivity using one of three options: low, medium, and high. This customization enables customers to tailor the alert system to their specific needs, leading to a more relevant and responsive alerting experience.

Introducing WAN Insights Capacity Planning

The WAN Insights capacity planning tool allows you to quickly identify circuits that are trending towards high capacity utilization, before it becomes detrimental to user applications. You can use WAN Insights as your circuit inventory dashboard and inspect bandwidth utilization across your network, to quickly identify which circuits are running close to capacity, or at capacity, and compare different interface types across the network in terms of bandwidth utilization.

ThousandEyes SAML Certificate Renewal

We have extended the support of the old certificate until March 14th, 2024. If your configuration requires an update, you must complete the update by this date.

If your organization continues to use the old certificate for encrypting SAML assertions, users in your organization will no longer be able to log into ThousandEyes after March 14th, 2024. The single logout feature will also be impacted.

Red Hat Enterprise Linux 9 and Rocky Linux 9 Support

Webex Dynamic Test 2.0 Limited Preview

A new version of the Webex dynamic test is entering Limited Preview. This test configuration adds support for Webex Calling and uses media stream classification to identify and test media servers only. The configuration of the existing Webex dynamic test is not changed.

Only customers who opt-in to this preview will receive the new configuration under the same Webex dynamic test, and notice the behavior change. To get started, please contact ThousandEyes Support or the Account team.

Minor Enhancements

  • BrowserBot now supports Podman 4.6.1.

  • Users will now receive a notification in the UI when a ThousandEyes for OpenTelemetry stream fails to connect to its endpoint for more than 3 days. If the connection issue is not resolved, users will receive another notification after 1 week and the stream will be disabled.

New Cloud Agents

  • Medellin, Colombia (Claro)

  • Medellin, Colombia (Claro) (IPv6)

2024-02-14 Bug Fixes

  • An issue was found where customers would see a "No Data" message in their page load and transaction tests after upgrading Red Hat Enterprise Linux version. This was caused by a dependency issue with the Podman package, which has now been resolved.

2024-02-20

Deploy ThousandEyes Enterprise Agents in Webex Video Mesh Network Clusters

ThousandEyes Enterprise Agents can now be deployed in Webex Video Mesh Network (VMN) clusters. For Webex VMN customers, you can enable this feature by copying your Account Group token from ThousandEyes and pasting it into the provided field in the Webex Control Hub, and enabling the feature with the slider. This will automatically deploy ThousandEyes Enterprise Agents to all of your configured Webex VMN sites. The agents will then appear in the ThousandEyes platform, using the name of the site.

Updates to Test Templates

Align Test Template Permissions with Endpoint Tests Permissions

Test templates introduced new permissions that were inconsistent with Endpoint Agent tests. Now that Endpoint Agent tests are supported in the test templates workflow, the permissions have been made consistent.

2024-02-20 Test Templates Bug Fixes

  • Fixed an issue affecting the publishing of the audit event after deploying or editing a test template.

  • Fixed an issue in test template deployment validation with checking for duplicates.

  • Switch to using safe-handlebars that doesn't allow 'eval'.

  • Support the "version" field in the test template model.

New Test Templates

This release introduces templates for the following third-party services:

  • Okta

  • Atlassian

  • ServiceNow

  • Five9 SIP

Endpoint Agent Client Version 1.189.0

The following enhancements have been made to the Endpoint Agent client:

All Platforms

  • Resolved an issue where network measurements would be incomplete when using GlobalProtect, PulseSecure, or F5 VPNs to connect to the local network's DNS and Gateway probes.

  • Resolved an issue where the probing mode of a test would use the TCP protocol despite selecting the ICMP protocol in test settings and the ICMP protocol being effective.

  • Improved auto protocol detection algorithm now considers premature probe cancellation due to RST response.

  • We have improved the auto protocol detection feature to re-calibrate itself if the probe results suddenly worsen significantly.

Windows

  • We have resolved an error that caused a disabled agent to activate the te-chromehelper.exe process multiple times.

  • Endpoint agents will now submit CPU and memory usage metrics, even when using a VPN that is not supported.

  • The agent will attempt to automatically detect the active Zscaler tunnel version. If auto-detection fails, the agent will assume that version 1.0 is being used.

macOS

  • The agent will attempt to automatically detect the active Zscaler tunnel version. If auto-detection fails, the agent will assume that version 1.0 is being used.

RoomOS

  • We now support HTTP scheduled tests that use the system proxy.

2024-02-26

Endpoint Agent Client Version 1.189.1

The following enhancements have been made to the Endpoint Agent client:

Windows

  • Resolved an issue where the Local Network probes would not provide complete data when the Check Point VPN Client was in use.

RoomOS

2024-02-27

General Availability of ThousandEyes API V7

We have launched the ThousandEyes API version 7 for everyone.

The API v7 brings in new capabilities for developers and DevOps-focused customers, which include standardization, performance, and better documentation. It aims to provide a unified API surface for all ThousandEyes product areas. The API v7 aims to streamline and improve use cases while enhancing interoperability with tools common to operations workflows.

As part of this update, the ThousandEyes API v7 will be enabled by default for all customers. According to our API support policy, the previous version of our API will be supported for one year after an initial 90-day notification period.

Please be aware that support for API v6 will be discontinued after June 2025.

PreviousRelease Notes: January 2024NextRelease Notes: March 2024

Last updated 10 months ago

New Cloud Agents have been added in the locations listed below. For a full list of Cloud Agents, see .

You can learn more about Experience Insights

Learn more at .

To learn more, see .

For more information, see .

The WAN Insights Capacity List screen showing circuit capacity is available from the left-hand navigation menu under WAN Insights > Capacity Planning. For more information, refer to the pages for and .

We have renewed the ThousandEyes SAML certificate and app.thousandeyes.com/saml-metadata now returns a new certificate. If you use a dynamic configuration for your SSO, your IdP server will automatically receive the new certificate. If you use a static or metadata-file configuration, you will need to update to the new certificate. For instructions, see .

ThousandEyes now supports installing Enterprise Agents on devices running Red Hat Enterprise Linux 9 and Rocky Linux 9. The support dates for these operating systems can be found here: .

Installation instructions can be found here: .

New Cloud Agents have been added in the locations listed below. For a full list of Cloud Agents, see .

This is intended to provide customers with a pathway to conduct agent to agent testing using RTP stream tests to the Webex Meetings Cloud Agent PoPs, allowing you to build a deeper understanding of the performance and quality of your Webex VMN environment. For more details, see the .

Webex VIMT/VMN calls are now supported with RoomOS 11.12.1.6 and higher. You can use the existing Webex Dynamic test to detect these sessions. Learn more about this .

Also, we have updated the location of our API documentation to .

ThousandEyes Cloud Agent Locations
here
API Test Type
AWS for Test Recommendations
Installing Enterprise Agents with Docker
Add/Remove BrowserBot from Existing Docker Enterprise Agents
Dynamic Baselines
Capacity Planning
Capacity Screen
ThousandEyes SAML Configuration
Enterprise Agent Support Lifecycle
Enterprise Agent Deployment using the Linux Package Method
ThousandEyes Cloud Agent Locations
Webex VMN and ThousandEyes Deployment Guide
here
developer.cisco.com