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Application Categories

An application category is a user-defined bundle of applications with similar traffic characteristics, such as Voice or Google Workspace. Each application category includes multiple applications within it, along with a single set of quality thresholds for loss, latency, and jitter that apply to all traffic for a given application category.

You can define your WAN Insights own customized application categories and quality thresholds as described in Adding Business-Critical Applications to WAN Insightsarrow-up-right. Note that WAN Insights application categories are defined in vManage as an application list. Use care to avoid configuring the same application in multiple classes in vManage.

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Out-of-the-box Application Categories

WAN Insights includes the following default application categories out-of-the-box:

  • Office365

  • Voice

  • Salesforce

  • Google Workplace

  • Go To Meeting

  • Webex

The quality of service (QoS) thresholds for each default application category are shown below. The units are expressed as a fraction for loss, and milliseconds for latency and jitter.

  • Office 365: Loss 0.03, Latency 300, Jitter 300

  • Voice: Loss 0.03, Latency 300, Jitter 50

  • Salesforce: Loss 0.03, Latency 300, Jitter 300

  • Google Workspace: Loss 0.03, Latency 300, Jitter 300

  • Webex: Loss 0.03, Latency 300, Jitter 50

  • GoTo Meeting: Loss 0.01, Latency 300, Jitter 100

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