Installing

Use this page to choose the right installation path for your operating system, mobile platform, or Cisco device.

If you reached this page from an older Endpoint Agent installation link, choose your platform below for the current guidance.

Before You Begin

• Confirm the device meets the requirements for your platform: Windows, macOS, Android, or ChromeOS.

• Make sure your account has enough Endpoint Agent licenses.

• Get the connection string from Endpoint Experience > Agent Settings > Add New Endpoint Agent. For details, see Connection String.

• For managed deployments, involve the teams that manage software distribution, endpoint security, VPNs, proxies, and device management.

Choose Your Installation Path

Windows

Use This When

You are installing the Endpoint Agent on Windows desktops or laptops.

Start Here

• Installing the Endpoint Agent on Windows

• Install the Endpoint Agent Browser Extension on Windows

• Endpoint Agent Installation Reference for Windows

Deploy at Scale

• Install Endpoint Agents for Windows via Group Policy

• Installing Browser Extensions for Windows via Group Policy

• Deploy an MSI Package to Intune for Windows Devices

• Guidance for Windows Software Deployment Teams

Manage or Remove

• Reinstall the Endpoint Agent on Windows

• Uninstall or Delete the Endpoint Agent on Windows

• NPCAP Driver Upgrade Management

macOS

Use This When

You are installing the Endpoint Agent on macOS desktops or laptops.

Start Here

• Installing the Endpoint Agent on macOS

• Install the Endpoint Agent Browser Extension on macOS

Deploy at Scale

• Install Endpoint Agents for macOS using Munki and the Managed Software Center

Manage or Remove

• Reinstall the Endpoint Agent on macOS

• Uninstall or Delete the Endpoint Agent on macOS

Android

Use This When

You are installing the Mobile Endpoint Agent on Android phones, tablets, or enterprise handheld devices.

Start Here

• System Requirements for MEPA on Android

• Mobile Endpoint Agent Installation on Android Devices

Deploy at Scale

• Silent Deployment of Mobile Endpoint Agent on Android Devices Using Mobile Device Management (MDM)

• Installing the Mobile Endpoint Agent for Android via Microsoft Intune

Manage or Remove

• Manage Endpoint Agent Settings

ChromeOS

Use This When

You are installing the Mobile Endpoint Agent on Chromebooks or Chrome Enterprise devices.

Start Here

• System Requirements for MEPA on ChromeOS

• Mobile Endpoint Agent Installation on ChromeOS Devices

Deploy at Scale

• Mobile Endpoint Agent Installation on ChromeOS Devices

Manage or Remove

• Manage Endpoint Agent Settings

Cisco Devices

Use This When

You are enabling Endpoint Agent visibility for Cisco Webex room devices or Cisco phones.

Start Here

• Endpoint Agent Installation on Cisco Webex Devices (RoomOS)

• Endpoint Agent Installation on Cisco Phone Devices (PhoneOS)

Deploy at Scale

• Enable RoomOS devices through Control Hub

• Enable PhoneOS devices through Control Hub

Manage or Remove

• Manage Endpoint Agent Settings

Cisco Client and Network Integrations

Use these articles when you need to deploy the Endpoint Agent through a Cisco client or enable related network capabilities.

• Cisco Secure Client ThousandEyes Endpoint Agent Module

• Configuring Wireless Active Testing with ThousandEyes

After Installation

• Confirm that the agent appears in Endpoint Experience > Agent Settings. For management options, see Manage Endpoint Agent Settings.

• Configure monitoring with Synthetic Tests.

• View data in Endpoint Agent Views or Scheduled Tests.

• If an installation or check-in fails, see Troubleshooting Endpoint Agent Issues.