Uninstall or Delete an Endpoint Agent
When an Endpoint Agent is installed on a device, the agent registers with the ThousandEyes platform and is then listed on the Endpoint Agents > Agent Settings page, under the relevant account group (the account group the Endpoint Agent installer was downloaded from).
In most circumstances, an Endpoint Agent is deleted from the ThousandEyes platform after an administrator has removed the agent from the host device. However, in some cases, an administrator may only need to delete the agent from the ThousandEyes platform.
This article covers the processes to either delete or uninstall the Endpoint Agent.
When an Endpoint Agent has been deleted from the platform, it cannot be restored.
Data that has been uploaded to the ThousandEyes platform by the agent will remain in the platform, regardless of whether the agent that generated the data is deleted from the platform, the device the agent was installed on, or both.

Delete an Endpoint Agent from the Platform

To delete an Endpoint Agent:
  1. 1.
    In the ThousandEyes web application, navigate to Endpoint Agents > Agent Settings.
  2. 2.
    Expand the relevant agent tab.
    Note: To retain the current agent, while deleting prior instances, use the Last Contact time from the Endpoint Agents table to
  3. 3.
    Click the elipsis icon.
  4. 4.
    Select Delete.
  5. 5.
    Click Delete to confirm.

Uninstall the Endpoint Agent

macOS

To uninstall the Endpoint Agent from a macOS device:
  1. 1.
    On the device, open the Applications folder.
  2. 2.
    Drag the ThousandEyes Endpoint Agent application to the trash, or right click on the application and select Move to Trash.
  3. 3.
    Remove the extension from Google Chrome:
    a. In a Google Chrome browser, locate the Endpoint Agent button in the browser toolbar. b. Right click on the button and select Remove from Chrome….
  4. 4.
    Remove the Endpoint Agent from the ThousandEyes web application:
    a. Navigate to Settings -> Agents -> Endpoint Agents. b. Expand the relevant agent tab. c. Click the elipsis icon. d. Select Delete. e. Click Delete to confirm.
Once the Endpoint Agent has been removed, no more data will be collected.

Windows

GUI

To uninstall the Endpoint Agent from a Windows device:
  1. 1.
    Close any open Google Chrome, Internet Explorer, or Microsoft Edge browser windows.
  2. 2.
    Open Add/Remove Programs.
  3. 3.
    Find the ThousandEyes Agent entry on the list and click Uninstall.
  4. 4.
    Acknowledge that you are uninstalling the Endpoint Agent.
    If you have Google Chrome installed, and the extension is enabled there, you will be prompted to confirm removal of the extension from Google Chrome. Acknowledge this prompt. A reboot may be required.
  5. 5.
    Remove the Endpoint Agent from the ThousandEyes web application:
    a. In the ThousandEyes web application, navigate to Endpoint Agents > Agent Settings. b. Expand the relevant agent tab. c. Click the elipsis icon. d. Select Delete. e. Click Delete to confirm.
Once the Endpoint Agent has been removed, no more data will be collected.

Command Line

To uninstall the Endpoint Agent via the command line, use the following command:
msiexec.exe /x {GUID} /norestart /quiet
Last modified 5mo ago