Changelog
2025-11-05
Test Version History is now available in Test Settings
You can now view and revert to previous saved versions of a test. Selecting a previous version from the drop-down list will load that configuration into the test settings form, which you can then save and enable for the test.
For more information, see Revert to a Previous Test Version.
New Cloud Agents
New Cloud Agents have been added in the locations listed below. For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.
Ankara, Turkey (Turk Telecom)
Ankara, Turkey (Turk Telecom) (IPv6)
Casablanca, Morocco
2025-11-04
Understand Why an Alert Triggered with Adaptive Alert Explainability
To help you understand why an adaptive alert was triggered, we've introduced Adaptive Alert Explainability. The new Why Did This Alert Trigger? tab, available for both active and cleared adaptive alerts, provides clear insight into the system's decision-making process.
Key features:
View Alert Probability: See how the system's confidence in an issue evolved over time and when it crossed your configured sensitivity threshold.
Compare Observed vs. Expected Anomalies: A new graph shows the number of agents reporting anomalies compared to the system's learned baseline.
Visualize the Trigger Event: Timelines highlight how metrics deviated from their expected behavior leading up to the alert.
This enhancement improves transparency by showing the data and logic behind each adaptive alert, helping you build trust in the system and take more informed action. For more information, see Alerts.
Improved Alerting Performance for Large-Scale Endpoint Agent Deployments
To improve alerting performance and reliability for large-scale Endpoint Agent tests, the Alert Details view and API will now display details for up to 500 violating agents per active alert.
Key changes:
The Alert Details view and API now show details for a maximum of 500 agents per alert to ensure UI and API stability.
The total number of violating agents is still displayed prominently, so you always know the full scope of an issue.
This change prevents oversized alert payloads that could previously slow down processing when thousands of agents entered an alert state simultaneously.
This update ensures alert delivery stability and reduces load times, enhancing overall system resilience for your largest deployments. For more information about alerts, see Alerts.
2025-11-03
Mobile Endpoint Agent Android Version 1.30.0
The following enhancements have been made to the Mobile Endpoint Agent:
Improved file sharing with a fallback option for Chrome OS and other devices that do not support default choosers.
Added a mobile temperature profile feature.
Mobile devices now support standard 1-minute tests running at 5-minute intervals, eliminating the need for separate mobile-specific tests.
2025-10-24
Endpoint Agent Client Version 2.23.0
The following enhancements have been made to the Endpoint Agent client:
All Platforms
The UDP path trace currently uses the UDP checksum to match ICMP replies. However, some middle boxes modify the checksum, causing incomplete path traces. To address this, we have modified the path trace to send UDP packets of varying sizes and correlate ICMP replies using the UDP packet length instead of the checksum.
2025-10-21
Multi-Service View Support for Additional Test Types
We have added multi-service views support for the following test types:
DNS Trace
DNSSEC
FTP
SIP
This allows these tests to be stitched together in a single correlated view, helping users tell a more complete story across different protocol layers and vantage points during investigation. For more information about multi-service views, see Multi-Service Views.
New Cloud Agents
New Cloud Agents have been added in the locations listed below. For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.
Kuwait City, Kuwait (Ooredoo)
Lima, Peru (Movistar)
Lima, Peru (Movistar) (IPv6)
Macau, Macau (HK Telecom)
Macau, Macau (HK Telecom) (IPv6)
Mombasa, Kenya
Mombasa, Kenya (IPv6)
Sharjah, United Arab Emirates (Etisalat)
2025-10-15
Test Button Now Available in Integrations 2.0
The Test button is now available for operations in the Integrations 2.0 experience. This feature lets you validate Custom Webhook operations before assigning them to alert rules.
The Test button appears at the operation level, not on connectors.
The Test button is also available in the Custom Webhook integration template.
For operations without an associated connector, the button is visible but remains disabled.
This update replaces the temporary Pending status that was displayed for migrated Custom Webhooks and provides a more direct way to confirm configuration before deployment. For operations with a status of Pending you will need to manually click on the test button to update the status.
For more information, including the earlier update where this was first announced, see Integrations 2.0 Now Supports Custom Webhooks.
Legacy Network and App Synthetics Test Creation Workflow Deprecation Notice
As previously announced, we are rolling out an updated and improved interface for creating Network and App Synthetics tests in ThousandEyes. After November 15th, 2025, all test types will be supported by the updated test creation workflow. At that time, all legacy test creation methods will be removed from the platform.
No action is required by you at this time.
2025-10-10
Updates to Cloud Insights
Cloud Insights: Azure ExpressRoute Visualization
Cloud Insights now visualizes Azure ExpressRoute circuits in the path visualization and topology views for Network & App Synthetics tests.
For organizations with hybrid cloud environments, this provides end-to-end visibility into traffic from on-premises data centers to the Azure cloud. By mapping the ExpressRoute connection directly within the test's topology view, you can now monitor the performance and connectivity of these critical datacenter-to-cloud links. This enhancement helps you more effectively troubleshoot connectivity issues, validate network paths, and assure the performance of your hybrid Azure infrastructure. See Dedicated Connections for more information.
Cloud Insights: Azure Integration Policies
You can now configure granular integration policies for Microsoft Azure, allowing you to select which resource types and subscriptions Cloud Insights monitors.
This update gives you precise control over the data Cloud Insights ingests from your Azure environment. The new Integration Policies page for Azure is divided into two sections:
Enabled Resource Types: Select which types of Azure resources (such as Virtual WAN, ExpressRoute, or Security) to monitor. This helps you tailor data collection to your needs and avoid unnecessary permissions warnings for resources you don't intend to monitor.
Subscription Rules: Define a set of ordered rules to include or exclude specific Azure subscriptions from monitoring based on their name or ID. Using Java regular expressions, you can create powerful policies, such as monitoring only production subscriptions or excluding all development environments, ensuring that you only ingest relevant inventory data.
For detailed instructions on configuring these policies, see the Azure Integration Policies documentation.
Network & App Synthetics: New Cloud Insights Filter for Test Lists
A new filter is now available on the Test Settings page to quickly identify tests that are enriched with Cloud Insights data.
On the Network & Application Synthetics > Views page, you can now use the Cloud Insights enriched tests checkbox in the Test filter to narrow the test list. This makes it easier to manage and focus on tests that provide deep visibility into your cloud network topology. Selecting the filter shows only those tests that have been enriched with inventory data from your integrated AWS or Azure accounts, helping you isolate your cloud-endpoint tests from the rest. See Filtering for Cloud Layer Tests for more information.
Network & App Synthetics: AWS Network and Security Layer Enhancements
In addition to the interfaces and security groups that make up the Network and Security topology in your Network & App Synthetics > Views > Cloud layer, we've added routing tables, transit gateway routing tables, subnets, and network access control lists (ACLs). These additions give you a significantly more detailed and granular view of the infrastructure that connects your cloud resources. See Network and Security View for more information.
2025-10-09
Cisco ThousandEyes Mobile Metrics on Dashboards (Android)
Mobile telemetry is now fully supported in Dashboards through the Mobile Endpoint Agent.
Supported metrics include:
Cellular telephony and telemetry: Carrier name, RSSI, RSRP, RSRQ, SINR, network generation (3G, 4G, 5G, LTE), and network subtype (LTE, HSPA).
Wireless and local network health: Wireless profile signal quality and throughput, local network profile link speed, and wireless signal quality.
Scores: Device health score, connection health score (Wi-Fi and cellular), gateway health score, and memory.
Coming soon: Experience score, battery, temperature, and mobile template.
Not supported: CPU, retransmission rate, roaming or channel swap events, TCP protocol, and dynamic or real user tests.
For more information on getting started, see the Dashboard documentation and sample dashboard.
Cisco Application Hosting Framework (CAF) version 5.1.2
CAF version 5.1.2 has now been released. This release is intended to replace the 5.1.1 image on all supported Cisco devices.
For upgrade instructions, see Upgrading Enterprise Agents.
New Features
CAF 5.1.2 adds support for the REPO_PROXY_* environment variables available with our Docker Enterprise Agent. This will add more flexibility to the proxy configurations used by the agent and package manager.
For more information, see Configuring an Enterprise Agent.
Bug Fixes
An issue was found in CAF versions 5.0.1 and 5.1.1 where images would fail when being copied onto a Cisco Catalyst 9300 series switch, if the switch was running IOS XE 17.3.3. This was caused by unsupported PAX headers. The image format has been modified to be backwards compatible with earlier IOS XE software versions.
An issue was found where agents running CAF version 5.1.1 on either ASR1k or ISR devices and configured as Traffic Insights forwarders may encounter failures. This was caused by the agent's inability to resolve "localhost", and has been fixed.
MD5 Checksum Verification
ThousandEyes recommends validating the checksum of downloaded packages. The md5 checksums for the CAF version 5.1.2 images are:
f4cab9a36dd1e886df8eb76bbc80a0be thousandeyes-enterprise-agent-aarch64-5.1.2.cisco.tar
e8145b92e77c7b88753fed406c9d5517 thousandeyes-enterprise-agent-x86_64-5.1.2.cisco.tar
Improvements in OAuth Token Configuration for Webhook Integration
You can now specify a scope parameter when setting up OAuth 2.0 Client Credentials authentication for custom webhook integrations. With this update, ThousandEyes custom webhooks can authenticate successfully using Microsoft Entra ID and other standards-compliant OAuth providers that require a scope parameter.
2025-10-07
Views Explanations GA
Views explanations are now available for all users. You can leverage our integrated AI capabilities to help you quickly interpret and understand your Cloud and Enterprise Agent test results, and generate natural language summaries and fault domain analyses of test rounds. These explanations provide actionable insights into network and application performance across the following observed test layers:
Page Load
HTTP Server
Agent to Server
For more information, see AI Views Explanations.
Account Health Skill for the AI Assistant
The AI Assistant can review the health and operational hygiene of your environment, and provide a prioritized summary of issues, with clear recommendations for updates and changes.
You can ask the AI Assistant questions like:
"Are any of my enterprise agents offline or overloaded?"
“Do any of my enterprise agents have errors?
For more information about the AI Assistant, see Cisco AI Assistant.
Login and Authentication Updates
Improved Login Experience for Locally Authenticated Organizations
We're excited to announce an important upgrade to the ThousandEyes login experience for organizations using local authentication (users who sign in directly at app.thousandeyes.com with a username and password, without using their organization's Identity Provider). Cisco is introducing a centralized authentication system to simplify access, enhance security, and provide a seamless single sign-on (SSO) experience across all Cisco products.
What You Need to Know
Automatic Migration Beginning the Week of October 20, 2025, Through Mid-November: Your organization’s identity management will be migrated to the new Cisco Identity Provider (IdP) during this period. You will continue to log in without disruption and no action is required.
Updated Password Expiration Policy: Please note that the new IdP has a new default password expiration policy of 30 days, with the option to change to two years.
No action is required from you for the automatic migration of your local-authentication users.
If your organization is currently using SSO, this migration will not impact you. We appreciate your attention and encourage you to stay tuned for future updates.
Support
If you or your users run into issues, please see Contacting Support. For more information on our login experience, see Logging In.
Allow Network Traffic for Login and Access
To ensure uninterrupted login and access to the ThousandEyes platform and Cisco services, please ensure that your network allows outbound traffic to the following domains:
https://idbroker*.webex.com/idb/**https://idbroker-static.webex.com/**https://*.cisco.com/**
These domains are critical for authentication, as they delegate login processes to Webex and Cisco services. Blocking traffic to any of these domains may result in login failures or session interruptions.
2025-10-06
Endpoint Agent Client Version 2.20.3
The following enhancements have been made to the Endpoint Agent client:
All Platforms
In Zscaler version 4.6, the previous method for detecting VPN connections has been removed. A new, more effective method for monitoring VPN status has been introduced.
2025-10-02
Dashboard Support for Event Detection
Event detection is now supported as a data-source for the following dashboard widgets:
Color Grid
Line Graph
List
Map
Number
Table
For more information, see Event Detection and Dashboard Widgets.
2025-10-01
New Agent Selector for Test Creation
The updated agent selector is now available for all users. The new selector provides you with a more refined and intuitive experience, allowing you to quickly build tests without searching through long lists of agents, gain a clearer picture of agent coverage and provider diversity, and fine tune your test deployment.
This update includes:
Geographical View: View agents on a map to quickly identify coverage gaps and ensure the right regions are covered.
Enhanced Search: Use the search bar and filters to quickly find the agents you want.
Labels Up Front: Custom labels are brought to the foreground to ensure they are easy to access and filter by.
Better Provider Grouping: Agents are now grouped more clearly by provider, making large lists simpler to navigate.
Advanced Mode: Unlock deeper insights and agent metadata when you need them.
2025-09-30
Email Notification Support for Events
You can now configure email notifications for your Cloud and Enterprise Agent events using the standard alert notification configuration page. For detailed instructions, see Alert Notifications.
Removal of Existing Event Email Notifications
After January 5th, 2026, event email notifications created using previously available methods will be removed from the platform. You will need to create new email notifications using the alert notifications page to replace the existing ones.
Dashboard Updates
Groups in the color grid widget can now be sorted alphabetically or by value, in either an ascending or descending order.
Widget descriptions now retain line breaks and formatting when displayed in the tooltip via the info icon. This ensures that descriptions appear consistently between the edit dialog and the tooltip, improving readability and alignment with the author’s intended format.
Alert Updates
The Manage > Alert Rules > Network & App Synthetics tab has been refreshed with minor UI improvements to streamline interactions.
2025-09-29
Unattended Upgrade Reboot Schedule Configuration
You can now configure the preferred timing for when unattended upgrade reboots occur for ThousandEyes appliance agents. This feature enhances the security of customer environments while running Enterprise Agents and provides greater flexibility in operations by permitting upgrades during preferred maintenance windows.
For configuration instructions, see How to Set Up the Virtual Appliance.
New BGP AS Path Pattern Alert
We are excited to introduce a new alert type for monitoring BGP Autonomous System (AS) path patterns. Using POSIX Regular Expression syntax, operators can define and enforce specific AS path patterns in prefix advertisements. This enables quick detection of unauthorized changes or inconsistencies in BGP routing, enhancing network security and reliability. Custom patterns can be configured for proactive monitoring and optimal network performance. For more details, see AS Path Pattern Alert.
Endpoint Agent Client Version 2.20.2
The following enhancements have been made to the Endpoint Agent client:
All Platforms
The agent now collects a packet capture (PCAP) by default when you run the network test function of the te-diagnostics executable and specify an output file.
Updated VPN information extraction for Cisco AnyConnect to work regardless of system localization. The change is backward compatible with previous AnyConnect client versions.
Windows
The Endpoint Agent now bundles NPCAP 1.83 or later, which uses a secure installer. For more information, see the NPCAP Changelog.
macOS
The agent now retrieves the user principal name on macOS using multiple identity provider services.
2025-09-26
Extended Wi-Fi Details in Endpoint Agent Segment Visualization
Endpoint agents now offer enhanced insights into your Wi-Fi connection. In the Connection section of the Segment Visualization view and in the wireless node of the path visualization, you can view detailed information about the Wi-Fi network interface card (NIC) on Windows devices, including:
NIC model: For example, Intel(R) Wi-Fi 6E AX211 160MHz
NIC driver version: For example, 23.150.0.4
With this enhanced visibility, network and IT teams can quickly identify if performance issues are related to specific hardware models or outdated drivers. This streamlines root cause analysis and supports faster device troubleshooting.
How to access this information:
In the Segment Visualization, expand the Connection segment to view NIC model and driver version details alongside existing Wi-Fi metrics. In Endpoint View, hover over a wireless node in the path visualization to see NIC model and driver version information.
This update is available for all supported Windows devices running the Endpoint Agent. We’re committed to providing actionable, transparent network insights to help you troubleshoot more efficiently.
2025-09-25
Run Instant Test Permission
ThousandEyes has introduced a new permission called Run instant tests that allows you to run network and synthetics instant tests independently. This permission is distinct from the Edit Test permission, enabling more granular control.
2025-09-23
SAML 2.0 Compliance Enforcement
We now strictly enforce SAML (Security Assertion Markup Language) 2.0 compliance for logins. Identity providers (IdPs) must return the RelayState parameter, which is used to direct you back to the correct page after authentication, exactly as sent by ThousandEyes (the service provider). If RelayState is modified or omitted, you may experience login failures or redirect loops.
2025-09-16
Cisco ThousandEyes Mobile Endpoint Agent for Android
We are excited to announce the general availability of ThousandEyes Mobile Endpoint Agent v1.2.6 for Android. This update is now available on Google Play and supports Android 11 and later versions.
With this release, organizations can proactively monitor and troubleshoot device, network, and application performance. The agent can help reduce downtime and enhance user satisfaction by providing comprehensive visibility into devices, networks, mobile telephony, and telemetry data.
ThousandEyes Mobile Endpoint Agent is designed for enterprise-managed devices, including smartphones, tablets, Zebra barcode scanners, vehicle-mounted computers, point-of-sale systems and wearable devices.
Key Features
Scheduled Testing: With near real-time insights into mobile network performance and application experience for faster issue resolution and analytics.
Platform Capabilities: Scheduled ICMP and HTTP synthetic tests running in the background with support for Path Visualization, Views, Snapshots, Dashboards, Alerts, Device Health, Experience Score, and more.
Internet Connection Stability: Gateway, Wireless Profile, Mobile Telephony and Mobile Telemetry (RSSI, RSRP, RSRQ, SINR) with insights into network generation (3G/4G/5G/LTE) and network subtype (LTE, HSPA).
Deployment can be managed via industry-standard mobile device management (MDM) solutions such as Intune, Meraki Systems Manager, SOTI, Workspace ONE, and others.
Data Retention: 14 days for Endpoint Essentials and 30 days for Advantage licenses.
Future releases will include support for ChromeOS and Honeywell scanners
The following resources will help you get started:
Documentation: Mobile Endpoint Agent Installation on Android Devices
Important Notice on Cookies for Login and Access
As we simplify the login experience over the coming months, you may be directed to a Cisco login page to access the ThousandEyes platform and other Cisco services. To ensure a seamless and secure login process, it is essential that your browser allows cookies from the following domains:
webex.com
cisco.com
thousandeyes.com
These cookies are necessary to:
Maintain your login session securely.
Enable core functionality and personalized settings.
Support authentication flows and access to collaboration tools.
Provide enhanced performance and troubleshooting capabilities.
Blocking or disabling cookies from these domains may result in login issues, interrupted sessions, or degraded user experience.
2025-09-15
Updated Settings for Page load, Transaction and API Tests
We've updated the settings page for Page load, Transaction and API tests with an improved user interface. This provides a more intuitive experience, aligning these test types with our enhanced test creation.
Key features:
Faster, Clearer Configuration: The refreshed design clarifies the setup process, allowing you to deploy tests more quickly.
Seamless Agent Selection: Find and assign the right agents for your test faster with powerful search and filtering by location, label, and network.
For more information, see the documentation for Web Layer Tests.
2025-09-11
Removing Duplicate Devices
To enhance our device monitoring efficiency, we are revising our device discovery process to eliminate duplicated devices identified through multiple scans. This change will take effect after December 10th, 2025.
After December 10th, we will perform a one-time cleanup of all monitored and unmonitored duplicate devices. Duplicates will be identified as devices sharing the same IP address, agent, MAC address, and engine ID, and will be automatically removed.
Unmonitored Duplicates
For unmonitored devices, we do not anticipate any interruptions to your experience, as these devices do not monitor or report data to the platform. However, if you have a scheduled discovery that includes these devices, they may reappear in your environment after the cleanup.
Monitored Duplicates
For monitored duplicates, the primary device will continue to be monitored and will continue reporting data to the platform.
The historical data of any duplicate devices removed will be lost, and any alerts triggered by them will be automatically closed.
If you have any questions, please contact ThousandEyes Support.
2025-09-04
New Easy Onboarding: Automated BGP Prefix Discovery and Monitoring
Easy Onboarding automates BGP prefix discovery and alert setup. Enter an Autonomous System (AS) number to automatically discover associated prefixes and apply best-practice alerts. You can review, customize, and confirm your monitoring configuration in just a few steps.
Key benefits:
Monitor up to 500 prefixes automatically
Save time by removing manual setup
Improve routing visibility and security
Existing customers can also use Easy Onboarding to add additional prefixes for an AS, with the option to choose traditional or automated methods. Future updates will include proactive monitoring for AS changes.
For setup instructions, see BGP Easy Onboarding.
2025-09-03
Integrations 2.0 Now Supports Custom Webhooks
Custom Webhooks are now fully available in the Integrations 2.0 experience. Existing configurations have been migrated automatically, including payload templates, headers, authentication, and variable mappings. Alert delivery behavior is unchanged.
Integrations 2.0 introduces a new permission model. Two new permissions control access across both Connectors and Operations: INTEGRATIONS ALL READ (read access to all Connectors and Operations) and INTEGRATIONS ALL UPDATE (create, update, and delete all Connectors and Operations, and assign Operations to Connectors). The v7 API and the Integrations 2.0 UI enforce these permissions. Individual Connector and Operation types may require additional permissions.
As a one-time update, we mapped existing Alert Rules permissions to the new Integrations permissions. Any role with EDIT ALERT RULES received INTEGRATIONS ALL UPDATE, and any role with VIEW ALERT RULES received INTEGRATIONS ALL READ. Going forward, you can create roles with Alert Rules permissions without granting Integrations permissions; in that case, users will continue to see Integrations 1.0 data with minimal fields on the Alert Rules page and can keep assigning integrations to alert rules, but they won’t be able to manage items in Integrations 2.0.
Note: You may temporarily see a Pending connection status in the Operations tab for Custom Webhooks after migration. This is expected and will be updated once the Test function is introduced in the next couple of weeks. The Pending state does not affect your ability to receive alert notifications. If the integration worked in 1.0, it will continue to work in 2.0 regardless of its Pending status.
Recorder IDE v1.24.0
Recorder IDE v1.24.0 has now been released:
Updated the Windows installation to allow customers to change the installation directory.
2025-09-02
API Token Expiration Notification
To prevent unexpected service disruptions caused by expired API bearer tokens, ThousandEyes will now send proactive email notifications to users.
Key features:
Notifications sent twice monthly when tokens are within 10 weeks of expiration.
Emails include expiration details and renewal instructions.
No notifications are sent if tokens are renewed or deleted before the alert window.
This feature helps maintain seamless API access with minimal user intervention.
2025-08-27
API Test Support for OpenTelemetry Traces
ThousandEyes for OpenTelemetry now supports API tests in the traces data model v2. You can now export trace data from API tests alongside page load and transaction tests, providing comprehensive visibility into API performance and behavior.
Key features:
Full support for API test traces.
API-specific span attributes, including the
stepattribute for multi-step API test sequences.
For more information, see ThousandEyes for OpenTelemetry Data Model v2 - Traces.
2025-08-26
UDP Support for Endpoint Agent Dynamic Tests
Dynamic tests running on Endpoint Agent version 2.13.1 or higher now support the User Datagram Protocol (UDP), in addition to TCP and ICMP, to better reflect real-world network traffic. Webex and Microsoft Teams tests now use UDP by default. Each UDP-based dynamic test provides a detailed path trace with UDP traffic. These updates help ensure more accurate and relevant results. We're aware that some UDP tests for Microsoft Teams may report failed path traces, even when end-to-end measurements succeed. We'll provide updates as improvements are made.
Recorder IDE v1.23.0
Recorder IDE v1.23.0 has now been released:
Resolved a breaking change in the prior version that prevented users from replaying recordings.
Please ensure that you are using the latest version of the recorder IDE as soon as possible to ensure the software works as expected.
Versions prior to v1.21.0 use the ThousandEyes v6 APIs, which are no longer supported (see ThousandEyes API v6 End of Life Reminder.
2025-08-25
Stream ThousandEyes Activity Logs with ThousandEyes for OpenTelemetry
You can now stream user activity logs from ThousandEyes using the ThousandEyes for OpenTelemetry integration. Logs are now supported as a third signal, allowing you to monitor user activity alongside metrics and traces for unified observability and deeper insight into service behavior.
For more information, including supported log types and schema, see ThousandEyes for OpenTelemetry data model – Logs.
2025-08-22
Recorder IDE v1.21.0
Recorder IDE v1.21.0 has now been released:
Existing functionality has been upgraded to use ThousandEyes v7 APIs.
Login and authentication now use OAuth 2.0.
Please ensure that you are using the latest version of the recorder IDE as soon as possible to ensure the software works as expected.
Versions prior to v1.21.0 use the ThousandEyes v6 APIs, which are no longer supported (see ThousandEyes API v6 End of Life Reminder.
2025-08-21
New Multi-Chart Capability in Cloud Insights Views
Cloud Insights Views has been enhanced with multi-chart capability that enables you to view up to three traffic charts at the same time. This helps you identify related traffic pattern changes. Find more information at Cloud Insights Views.
2025-08-14
Meraki OAuth 2.0 Integration
ThousandEyes now supports integrating Meraki using OAuth 2.0. This allows you to grant Meraki limited, token-based access to your ThousandEyes data — only for the data and actions you authorize. For more information on what information is exchanged with Meraki, see OAuth 2.0 with ThousandEyes.
New Integration with Splunk IT Service Intelligence (ITSI)
We are excited to announce a new integration between ThousandEyes and Splunk IT Service Intelligence (ITSI). This integration enhances your end-to-end service monitoring by bringing Splunk context directly into ThousandEyes test results.
Key benefits:
With this integration, you can:
Visualize Splunk ITSI episodes in ThousandEyes: View Splunk incidents alongside Cloud and Enterprise Agent test results, directly within the ThousandEyes app.
Correlate incidents in real time: Hover over the test timeline to see both ThousandEyes metrics and any associated Splunk ITSI episodes at a specific point in time.
Access detailed episode insights: A new Splunk ITSI tab on affected test result pages displays each episode’s title, duration, description, and severity, imported directly from Splunk.
Pivot to Splunk with one click: Each episode includes a link to the full incident details in your Splunk ITSI environment.
This integration is available to all ThousandEyes customers who also use Splunk ITSI. For setup requirements and configuration instructions, see the Splunk ITSI integration guide.
2025-08-13
New Cisco Device Support for Enterprise Agents
ThousandEyes is dedicated to providing last-mile visibility and performance across the edge network. With the release of Cisco IOS XE 17.18.1, ThousandEyes now supports the installation of Enterprise Agents on the following Cisco platforms, using the Application Hosting Framework image version 5.1.1 or later:
Cisco C9350 series smart switches
Cisco C8000 series secure routers
Cisco Industrial Ethernet switches
Cisco Industrial Routers
For a detailed list of supported devices and system requirements, refer to the relevant support matrix documentation under Cisco Devices.
New Linux Distribution Support
ThousandEyes now supports the installation of Enterprise Agents on the following Linux distributions:
Ubuntu 24.04 LTS (“Noble Numbat”)
AlmaLinux 8.x and 9.x
Amazon Linux 2023
For support dates, refer to the Enterprise Agent Support Lifecycle, and for installation instructions, refer to the Linux Package Deployment documentation.
aarch64 Architecture Support for Enterprise Agents
ThousandEyes Enterprise Agents can now be installed on both x86_64 and aarch64 architecture hosts for any supported Ubuntu operating system.
In addition, the Docker agent can now run on aarch64 architecture by automatically selecting the appropriate image based on the host architecture.
For detailed Docker installation instructions, see Installing Enterprise Agents with Docker.
Restriction of Unsupported Linux Versions
As previously announced, we have now restricted the use of any ThousandEyes Enterprise Agent running on unsupported Linux operating systems.
For a list of supported Linux operating systems, see Supported Enterprise Agent Operating Systems.
ThousandEyes API v6 End-of-Life Reminder
Support for ThousandEyes API v6 ended on May 27, 2025. All API v6 operations will be decommissioned after May 27, 2026. After this date, any integration or workflow that relies on API v6 will stop working.
Why migrate now?
ThousandEyes API v7 is the only version supported by the latest tools and software development kits (SDKs), including the Terraform Provider version 3, ThousandEyes Java SDK, and Python SDK.
API v7 continues to expand with new operations, improved standardization, and enhanced performance.
Migrating early ensures a smoother transition and access to support and resources.
Note: Migration should be done using only the documented API v7 operations. Using undocumented or preview API operations, such as those that appear to work after a v6 to v7 substitution, may result in broken workflows after full deprecation. These operations are not guaranteed to be stable or supported.
To help with migration, we’ve prepared the API v7 Migration Guide.
We strongly recommend completing your migration to API v7 as soon as possible to avoid service disruptions.
Endpoint Agent Client Version 2.17.1
The following enhancements have been made to the Endpoint Agent client:
All Platforms
Resolved an issue from version 2.13.1 that caused the agent to crash when collecting Wi-Fi interface metrics if the operating system did not provide the PHY mode.
Fixed an issue where the diagnostics bundle reports an incorrect system architecture.
Extend support for Cisco ZTA to include scenarios where TIA is used.
Windows
The agent now provides comprehensive Wi-Fi event tracking, irrespective of the device's Location Services status. Previously, no Wi-Fi events were tracked if the location services were disabled.
Resolved an issue where diagnostic bundles might not be created if certain Unicode characters are present in the file path.
2025-08-12
API Token Management API Now Available
We have introduced a new API Token Management API that enables customers to programmatically regenerate their ThousandEyes user bearer tokens. This enhancement removes the previous limitation of UI-only token management which requires manual intervention. With the API, customers can enhance automation workflows and reduce operational inefficiencies in machine-to-machine integrations.
Highlights:
Both the old and new tokens remain valid for a 14-day grace period, allowing for a seamless transition.
Token regeneration is restricted to the token’s owner.
The existing UI functionality remains unchanged.
For more information, see the API documentation.
2025-08-06
Improved Tag Attribute Handling with Advance Enforcement Notice for OpenTelemetry Streams
As part of ongoing improvements to OpenTelemetry (OTel) integration, ThousandEyes has released a temporary update to how non-compliant tags are handled in streamed telemetry data.
What’s Changing (Effective Immediately)
Tags that do not conform to the OpenTelemetry naming recommendations for attributes (for example, containing spaces or invalid characters) will continue to be included in telemetry streams only if they are referenced in a stream’s
tagMatchconfiguration.All other non-compliant attributes will be dropped from the streamed data.
This change is intended to preserve compatibility with existing integrations during the transition period.
Upcoming Breaking Change (Effective September 2025)
Starting in September 2025, ThousandEyes will enforce full compliance with OpenTelemetry attribute naming requirements.
All non-compliant tags, including those used in
tagMatch, will be dropped from telemetry streams.Any associated test data (metrics and traces) containing invalid attributes will be excluded entirely from the stream.
For all metric and trace datapoints, only valid tags will be included in the attributes. Invalid attributes from agents or tests will be removed.
Action Required
To avoid data loss and ensure continued compatibility, update your tags to meet the OpenTelemetry naming recommendations for attributes as soon as possible.
2025-08-05
Cookie Consent Manager Added to ThousandEyes App
To support compliance with new EU data policy regulations and align with other Cisco products, we have introduced a Cookie Consent Manager to app.thousandeyes.com. This update provides users with greater transparency and control over cookie usage within the ThousandEyes application.
Scope: A new Cookie Consent Manager is now present on app.thousandeyes.com. The cookie consent manager already in place on the ThousandEyes marketing site is unchanged for the time being.
Purpose: This change was implemented in response to evolving data privacy regulations and at the request of our Legal team.
User Impact: Upon login, users will be prompted to review and manage their cookie preferences.
2025-08-04
New ThousandEyes Login Experience
The enhanced ThousandEyes login experience is now live. This update simplifies the login process and improves account security.
What's New:
Automated Detection – After you enter your email address, ThousandEyes automatically detects your authentication method based on your user permissions and organization settings. You no longer need to manually select Single Sign-On (SSO).
Enhanced Security – The "Keep me logged in" option has been removed to strengthen account security.
Updated SSO Behavior – Login behavior now adapts to your organization’s SSO configuration and user permissions. Depending on your default organization settings, you may be redirected automatically to your identity provider (IdP) or given the option to choose between SSO and local login.
For a detailed breakdown of login behavior, see Login Behavior by Organization SSO Configuration and User Permissions.
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