Changelog

2024-09-05

Add "optional" Field to the UserInput Model in Templates

A new boolean field named “optional” has been added to the UserInput model to mark a given user input as optional. You can now create or edit a template with optional user inputs.

Support for Monitoring OpenAI

Tests in a template can now target the OpenAI API (api.openai.com). If the consumer of a template has an OpenAI API key, they can provide that as a user input, which can be used in the template for the API tests. However, the field is optional and is not required for deploying the template.

Endpoint Agent Client Version 1.206.0

The following enhancements have been made to the Endpoint Agent client:

All Platforms

• Previously, the agent only considered ICMP-based protocols for testing the AnyConnect underlay when the VPN used IPSEC-based connections. The agent will now consider TCP tests for such cases.

• The compatibility of the Endpoint Agent Internet Explorer plug-in is improved when used with other third-party Internet Explorer plug-ins that use a different version of the Microsoft Visual C++ Runtime.

• The agent has been updated to continue supporting the integration of Webex Control Hub with the latest Webex client release.

• An issue has been resolved where the agent did not correctly consider the Zscaler PAC file and did not correctly identify bypassed targets.

• Previously, when the agent conducted Webex calling dynamic tests, it could potentially use a different interface than the originally detected network flow. This has now been corrected, and the agent will consistently use the same interface for testing.

• Improved error reporting has been implemented for scheduled tests that target an HTTPS server via a proxy. If the proxy returns an HTTP error code, it is now reported as an "HTTP" error instead of a "Receive" error. Additionally, the HTTP error code reported by the proxy, along with the request and response headers, are now accessible for inspection.

2024-09-05 Bug Fixes

• Fixed an issue where the step indicator caused an unexpected scroll behavior by pushing the navigation buttons.

2024-09-04

Security Protocol Enhancements and TLS Cipher Suite Update

As previously announced in the August 1st, 2024 changelog, we have updated the Transport Layer Security (TLS) protocols and cipher suites for all ThousandEyes services.

The following changes are now in effect for all ThousandEyes services:

• Added support for TLS 1.3 protocols, enabling more secure and efficient cryptographic handshakes.

• All Cipher Block Chaining (CBC) ciphers from the TLS 1.2 suite will be removed due to their susceptibility to specific vulnerabilities.

Updated supported Cipher Suites:

• TLS 1.2: ECDHE-RSA-AES128-GCM-SHA256, ECDHE-RSA-AES256-GCM-SHA384, and ECDHE-RSA-CHACHA20-POLY1305.

• TLS 1.3: TLS_AES_128_GCM_SHA256, TLS_AES_256_GCM_SHA384, and TLS_CHACHA20_POLY1305_SHA256.

This update ensures compliance with the latest security standards and best practices, reducing the risk of exposure to known vulnerabilities associated with CBC ciphers. Clients and integrations must support the aforementioned cipher suites to maintain compatibility with our application.

Enterprise Agent Public IP Address Behavior Change

Previously, ThousandEyes Enterprise Agents have updated their associated public IP address on every check-in. However, this can cause the agent's IP to flap in some situations, so we have made a change to only update the public IP address of the agent when the prefix length differs or after a platform-configured time-to-live (TTL) value elapses.

SendGrid Email-to-SMS Disabled

Due to recent SendGrid policy changes, SendGrid no longer supports relaying messages to email-to-SMS addresses (for example, [e-mail]). This change affects customers who use this method for alert notifications.

To ensure uninterrupted alert delivery, we recommend you explore alternative notification channels while we work on finding new options to support SMS notifications.

ThousandEyes for OpenTelemetry Introduces Data Model v2

ThousandEyes for OpenTelemetry now supports data model v2. As part of this update, ThousandEyes for OpenTelemetry now uses data model v2 as the default version. Both data model v1 and data model v2 remain available for use. For more details, refer to the ThousandEyes for OpenTelemetry Data Model documentation.

ThousandEyes for OpenTelemetry Data Model Now Streams the test.name Attribute for Endpoint Tests

The test.name metric attribute is now included in OpenTelemetry streams for all ThousandEyes tests, including Endpoint Agent tests. Previously, this attribute was only available for Cloud and Enterprise Agent tests. For more information, see ThousandEyes for OpenTelemetry Metrics.

2024-09-03

ThousandEyes Physical and Virtual Appliances Now Run on Ubuntu 22.04 LTS

The base operating system for our ThousandEyes Physical Appliance (TEPA) images for Intel / ASUS NUCs and Raspberry Pi 4s, as well as our ThousandEyes Virtual Appliance (TEVA) images for VMware ESXi, VirtualBox, and Hyper-V, has been switched to Ubuntu 22.04 LTS.

With this change, we've also updated the appliance customization in the Add Agents dialog to produce images with an Ubuntu 22.04 LTS base.

This has no impact on existing installations. All new installations with the updated images will have the new base operating system.

2024-08-28

Multi-Factor Authentication for User API Tokens

Security is at the core of ThousandEyes values, and with the latest updates, we are introducing a significant enhancement to the security of user API tokens. Now, whenever a user needs to create, remove, or regenerate basic tokens or OAuth bearer tokens, they will need to enter the multi-factor authentication (MFA) code sent to their user email.

For more details, see User API Token.

Java SDK v1.0.0

The Java API SDK v1.0.0 has been published and is now available to all customers. You can access these resources through the Maven Central portal. You can also access and contribute to our public GitHub repo.

To install a package from the SDK:

ext {
thousandeyesSdkVersion = "1.0.0"
}

repositories {
mavenCentral()
}

dependencies {
implementation "com.thousandeyes.sdk:client:$thousandeyesSdkVersion"
implementation "com.thousandeyes.sdk:client-native:$thousandeyesSdkVersion"
implementation "com.thousandeyes.sdk:usage:$thousandeyesSdkVersion"
}

Fixed Values for BSSID and SSID in the UI for macOS 14.6

As reported earlier, we have implemented an interim solution to substitute the all-zero BSSID string and Unicode characters replacing SSID in reports by a fixed value in the format - Unknown SSID - Agent name/ Unknown BSSID -Agent name

2024-08-28 Bug Fixes

• An issue was found where classic webhook integrations were missing from the Notifications tab on the Endpoint Alert Rules page. This has been resolved.

2024-08-21

ThousandEyes for OpenTelemetry Data Model Now Streams the test.name Attribute

For Cloud and Enterprise Agent tests, the test name is now included as the metric attribute test.name, exported using ThousandEyes for OpenTelemetry. For more information, see ThousandEyes for OpenTelemetry Metrics.

ThousandEyes for OpenTelemetry BGP Metrics Are Now Event-Driven

ThousandEyes for OpenTelemetry BGP metrics are now event-driven, which means that they will only be streamed when there is an update in the monitored prefixes. For more information, see ThousandEyes for OpenTelemetry.

2024-08-15

Recommendations and Templates Now Appear Together on One Page

Previously when you selected Start Monitoring, recommendations and templates were shown separately. Now they are shown side by side for more convenience and improved usability.

Introducing the Unified Test Creation Workflow

To streamline the test-creation experience, we are continuing our rollout of the unified test creation workflow that began on June 20th. From the Test Settings screen, you can click Start Monitoring to begin your monitoring journey. This allows you to create a single test; or deploy from the test recommendations or built-in or user-defined templates.

To switch back to the original test creation UI, click Switch to Classic test creation. You can also create single test from the + button. For more information, see Templates: Select a Template via Start Monitoring.

Introducing ThousandEyes Connected Devices

We are excited to announce the general availability of our new Connected Devices suite of products and functionality. Known previously to many as SamKnows, this internet performance monitoring platform has taken up residence in ThousandEyes and is rebranded as Connected Devices.

Fitting squarely within ThousandEyes’ agent and test infrastructure, Connected Devices measures the crucial "last mile" of internet performance via new Device Agents and a host of new tests. The Device Agents live on routers and within mobile apps to enable network visibility down to the personal device level. The new range of tests allows measurements to be taken across all ThousandEyes test layers. In addition, the agents can simulate tests to real applications such as games, social media sites, and video conferencing services, for accurate quality-of-experience measurements against tools and services that end users really care about.

Connected Devices also brings us Cisco Real Speed, a two-step speed test triggered from both the router and the personal device in real time that can help users and their broadband providers alike determine whether the cause of an issue is rooted inside the home or without – a serious new ally in addressing the age-old question of “is the problem inside or outside my home?”

Note that test results are viewed from a new user interface on the ThousandEyes platform specially built for Connected Devices customers – they are not currently viewable on ThousandEyes Views screens.

Read more about the many capabilities of Connected Devices, and how to view and analyze your test results, at Connected Devices.

Each Device Agent requires a license. Some tests also require the purchase of units. Speak to your account manager about purchase options, and learn more about the pricing model at Device Agent Consumption Model.

Map View Adjustment for Browser Tests

The map component in Views 2.0 has been rearranged so that Unique Agent Stats or the Agent Identifier is at the bottom of the map section. Duplicate and extraneous information in the Map section of page load and transaction tests has been removed.

Impact of macOS 14.6 on Endpoint Agent's Wi-Fi Reporting

With the recent macOS 14.6 point release, the Cisco ThousandEyes Endpoint Agent can no longer report SSID or BSSID information for the currently associated Wi-Fi access point. This change stems from updated security privacy requirements in macOS, which require user consent to enable Location Services and opt-in to share location data with each application.

This change impacts:

• User Interface:

  • The SSID and BSSID values are now displayed as an all-zero BSSID string and Unicode characters replacing SSID in reports.

  • SSID is no longer populated in tables.

  • The Wireless Info section no longer displays SSID/BSSID details.

  • The Connection segment no longer shows SSID/BSSID information.

  • Agents without SSID information will be grouped within Path Visualization.

• Agent Labels: Labels based on SSID/BSSID are no longer functional.

• Data Tagging: Datapoints are not tagged correctly, affecting filtering.

• Test Assignments: Test assignments that rely on these labels are non-functional.

• Wi-Fi Monitoring: Monitoring for Wi-Fi change events (e.g., channel swaps) may also be disrupted.

We're working on an interim solution to address the UI issues by the end of August, 2024, and will let you know about any further updates.

2024-08-14

Proxy Settings Available for API Test Type

Proxy Metrics are now available for the API test type. Proxy settings were previously available for HTTP server, page load, and transaction tests.

Configure these settings in Cloud & Enterprise Agents > Test Settings under the Advanced Settings tab. When Perform network measurements to the proxy is checked, the Agent to Server layer in the API test type view shows proxy details, which appear as another node, as well as network layer metrics such as proxy loss, latency, and jitter.

Endpoint Agent Client Version 1.203.4

The following enhancements have been made to the Endpoint Agent client:

RoomOS

• The agent has been updated to ensure ongoing support for the integration of Webex Control Hub with the latest release of the Webex client.

2024-08-08

Endpoint Agent Client Version 1.203.2

The following enhancements have been made to the Endpoint Agent client:

All Platforms

• Fixed an issue where the agent ran dynamic tests for Webex Calling on a different interface than the originally detected network flow.

• Fixed an issue with the network probes that prevented the agents from reporting system metrics such as CPU/Memory, Signal Quality, and Link Speed.

• Previously, when auto-detect found that no modes were suitable for testing the target, it would return an incorrect probe mode. This has now been fixed to report the original mode if no testing is performed.

• The agents' path tracing is improved when using a VPN.

• The robustness of auto protocol detection is enhanced to counter frequently occurring network changes.

• The agent will enforce a maximum database size for both, the system and the user agent.

Windows

• The unapproved NPCAP versions can be used by default to run te-diagnostics network tests.

• The agent updates will continue to work even if the Background Intelligent Transfer Service (BITS) is disabled.

• Previously, when a user selected version 1.00 of NPCAP as an allowed NPCAP version, the agent would not support it. This has now been resolved, and the agent supports version 1.00 of NPCAP.

RoomOS

• Fixed an issue where an unresponsive DNS server could lead to increased memory usage.

2024-08-07

Upcoming Transition to Views 2.0

We are excited to announce that Voice (RTP and SIP), DNSSEC, DNS trace, and FTP tests are now fully supported for Views 2.0. With these final test types supported, we will be making changes to how users interact with test views on our platform:

• At the end of August, 2024, the option to set Views 1.0 as the default preference will be removed. All tests will be presented in Views 2.0 by default.

  • Users will still have the ability to manually click "Open Views 1.0" to view a test until October 1st, 2024. However, this change will only apply to the selected test during the active browser session.

• On October 1st, 2024, Views 1.0 will be removed from the ThousandEyes platform. After this date, the "Open Views 1.0" option will not be available, and all tests will exclusively use Views 2.0.

We appreciate your understanding and cooperation during this transition. Please reach out if you experience any issues or have concerns regarding this change. Our goal is to ensure a smooth and seamless experience for all users.

2024-08-05

End of Support for Skype for Business

We are deprecating support for Skype for Business, as the upstream service has now been deprecated by Microsoft. The functionality will be removed from all voice tests within ThousandEyes on November 5th, 2024.

2024-08-01

Security Protocol Enhancements and TLS Cipher Suite Update

In our ongoing efforts to maintain the highest security standards, we are updating the Transport Layer Security (TLS) protocols and cipher suites for all ThousandEyes services.

After September 2nd, 2024, the following changes will be in effect for all ThousandEyes services:

• Added support for TLS 1.3 protocols, enabling more secure and efficient cryptographic handshakes.

• All Cipher Block Chaining (CBC) ciphers from the TLS 1.2 suite will be deprecated due to their susceptibility to specific vulnerabilities.

Updated supported Cipher Suites:

• TLS 1.2: ECDHE-RSA-AES128-GCM-SHA256, ECDHE-RSA-AES256-GCM-SHA384, and ECDHE-RSA-CHACHA20-POLY1305.

• TLS 1.3: TLS_AES_128_GCM_SHA256, TLS_AES_256_GCM_SHA384, and TLS_CHACHA20_POLY1305_SHA256.

This update ensures compliance with the latest security standards and best practices, reducing the risk of exposure to known vulnerabilities associated with CBC ciphers. Clients and integrations must support the aforementioned cipher suites to maintain compatibility with our application.

We encourage all users to verify their systems' compatibility and make any necessary adjustments to continue enjoying secure communications with our application.

Dashboard Updates

• You can now save a description for any dashboard widget. Select Widget Settings and add a description, then save.

Python API SDK Release

The Python API SDK has been published and is now available to all customers, and you can access resources through PyPi. You can also access and contribute to our public GitHub repo. Installing a package from the SDK is as simple as running pip install thousandeyes-sdk-usage.

New Cloud Agents

New Cloud Agents have been added in the locations listed below. For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

• Barcelona, Spain (Vodafone)

• Barcelona, Spain (Vodafone) (IPv6)

• Belo Horizonte, Brazil (Vivo)

• Belo Horizonte, Brazil (Vivo) (IPv6)

• Berlin, Germany (Vodafone)

• Berlin, Germany (Vodafone) (IPv6)

• Frankfurt, Germany (Deutsche Telecom)

• Frankfurt, Germany (Deutsche Telecom) (IPv6)

• Santiago, Chile (Movistar)

• Santiago, Chile (Movistar) (IPv6)

New Azure Data Center Cloud Agents

• Querétaro, Mexico (Mexico Central)

2024-08-01 Bug Fixes

• An issue that was not correctly applying the highlighting filtering in the Network Topology section of the Endpoint Views page has been resolved. The filtering is now correctly applied in the path view, and the nodes are properly highlighted when matching the condition.

• An issue that was not correctly propagating the version 1.00 of the NPCAP library has been fixed. The Advanced Agent Settings tab for Endpoint Agent settings now includes the ability to define the allowed NPCAP versions for Endpoint Agents.

2024-07-22

Dashboard Templates for Endpoint Agent

You can now deploy dashboards using designated templates to monitor the end-user experience, diagnose overall network and application health, and streamline troubleshooting. You can learn more about deploying them in Dashboard Templates.

This release introduces the following Endpoint Agent dashboard templates:

• Home Worker Dashboard

• End User Helpdesk Dashboard

• End User Wireless Health Dashboard

• End User Localized Issues Dashboard

• End User Health Overview Dashboard

• End User Office vs Remote Dashboard

• End User Detailed Wireless Health Dashboard

2024-07-16

Number of Endpoint Agent Label Elements Updated

To enhance system performance and streamline management, we have set a limit of 1,000 elements (an element is defined as each option you can add to a filter used to describe the label) for each Endpoint Agent label. This limit can comfortably accommodate the typical use of the Endpoint Agent labels. It will be enforced for all new and modified labels in the future, while pre-existing labels that surpass this threshold will remain unaffected. You can continue to employ and adjust these labels, albeit without the ability to expand the number of elements beyond the current value.

2024-07-08

Near Real-Time BGP Monitoring and Alerting

Our BGP tests and alerting is being upgraded to near real-time, shifting from 15-minute intervals to 1-minute intervals after July 9, 2024, enabling quicker detection and response to BGP issues. Existing alert rules will automatically convert to the new format, with customized configurations now available based on time rather than round-based alerting. Users are advised to review and adjust their alert settings post-transition for optimal monitoring, with the v6 and v7 API endpoints being updated to include a new time field. Correction: Customers will be updated in batches through the end of the month.

• Previous Announcement

• Creating and Editing Alert Rules

2024-06-27

New Makeover for ThousandEyes

As announced previously, we have updated the ThousandEyes look and feel across our platform to better align with Cisco standards. This change includes redesigning our headers, left-hand navigation, icons, font, and typography, without affecting functionality. These changes will provide our customers with a consistent experience when they switch among Cisco Cloud products, and an improved modern user interface. Learn more about the UI changes from this video tutorial.

Endpoint Agent Client Version 1.200.0

The following enhancements have been made to the Endpoint Agent client:

All Platforms

• In certain cases, an issue prevented the Endpoint Agent from collecting local network and device metrics, such as Gateway, DNS, System CPU, and System Memory. The Endpoint Agent now identifies these cases and attempts to work around the issue.

• The memory required for the Endpoint Agent installed on the Linux platform to run the network test has been reduced.

• Additional information is included while reporting the cause of network probe failures to provide more clarity.

• Previously, the agent used to crash when reading certain values from the database. This issue has been fixed.

• Previously, the agent could see a false negative of 100% loss when running HTTP tests, the root cause was that an incorrect port was being discovered. This has now been corrected.

• The diagnostics tool now supports extended UDP STUN testing to targets, aiding in diagnosing issues with the agent.

• Fixed an issue that caused Real User Tests not to report all pages when a large number of monitored domains were visited simultaneously from a browser with the Endpoint extension installed.

Windows

• Fixed an issue that prevented the uninstallation of the agent after deployment using an MSI transformation file to apply the account information.

macOS

• The macOS UI installation process has been enhanced to allow users to add the connection string and other account information post successful agent installation.

• Previously, the agent was capturing and redirecting the stdout and stderr to files, which could under certain conditions grow unbounded. The agent no longer redirects stdout and stderr.

2024-06-25

ThousandEyes for OpenTelemetry API Now Supports Data Streaming to Splunk

We've added support for streaming data from ThousandEyes to Splunk Cloud Platform and Splunk Enterprise using the ThousandEyes for OpenTelemetry API. For more information, see Configuring ThousandEyes for Splunk Cloud or Enterprise Using the API.

2024-06-21

New Makeover for ThousandEyes

On June 27th 2024, we will update the look and feel of our entire platform to better align with Cisco standards. This change includes redesigning our headers and left-hand navigation as well as updating our icons, fonts, and typography, all while avoiding any change in functionality. The changes will provide our customers with a consistent experience when switching between Cisco Cloud products and an improved modern user interface.

API V6 End of Life Notification

This is a reminder about the end-of-life of API v6. API v6 will no longer be supported as of May 27th, 2025.

Our v7 API introduces new capabilities for developers and DevOps-focused customers, ranging from standardization to performance and improved documentation. It aims to deliver a single cohesive API surface for all ThousandEyes product areas. The goal of our v7 API is to simplify and improve use cases while increasing interoperability with tools common to operations workflows.

According to our API support policy, prior versions of our API are supported for one year, following an initial 90-day notification period.

Improved Network Path Topology in Internet Insights

In Internet Insights' network topology screen, we have improved the differentiation between a node experiencing an outage and a node affected by the outage. This enhancement is intended to make it easier to understand where the source of an outage is coming from and where that outage is having impact on other network nodes. To learn more about this enhancement, see Network Outages Topology Tab.

Improved UI for Endpoint Alert Rule Configuration

Users will see a new UI for the Alert Rules > Endpoint Agents page. This UI will make alert rule configuration more intuitive, with better performance and load times.

Update to Views 2.0 Page Load Metrics

In Views 2.0, the page load tests summary now presents the following metrics, consistent with Views 1.0:

• DOM Load Time

• Page Load Time

Loss and Latency Shown by Default in Views 2.0 for Network Outages and Network Events

Earlier, when investigating network-based events, the redirection of the affected tests only selected loss as the metric of focus. However, network events can also be due to sudden spikes in latency. Therefore, now both loss and latency are selected by default when you view the affected tests from an event.

Updates to WebGL

Page load and transaction tests now support loading web pages that use WebGL. For web pages that trigger a browser-native notification, transaction tests now bypass these notifications.

Improvements to Dashboard Filters

• Improve the Enabled/Included Dashboard Views We have enhanced the selection helper sidebar for the Tests dashboard filter. We have improved how to view only the tests that were selected in widgets and how to view only enabled tests.

• Add Remaining Filter Values to Dashboard Filters Dashboard filters have expanded and are available for any variable that is applicable to a widget on an existing dashboard. If the combination of dashboard filters applied for a given data source is not intersectional, the widget notifies the user to adjust the filters.

Widget Filters When a Widget Is "Locked"

The behavior of locked widget filters has been streamlined. When filters are locked for a given widget, only the widget filters are used, and the widget ignores any dashboard-level filters.

Context Tooltips for Events

In order to better understand each event type, we have now added tooltips explaining each event type in the event detail.

Increase Available Stream Integrations per Account Group

The maximum amount of Stream Integrations per account group has been increased from 1 to 5, allowing you to create more streams to suit your needs.

Endpoint Agent: Generic Installers to Replace Custom Installers

As announced previously, the customized links for the Endpoint Agent installers will no longer be available. Instead, generic installers will be used. The ThousandEyes UI section for creating customized installers is marked as Deprecated and will no longer be available after June 20, 2024. You can continue to use the old installers indefinitely. However, we recommend that you shift to the new generic installers.

Document Network Path Topology Enhancement for Internet Insights

Internet Insights has improved the differentiation in the network topology screen between a node experiencing an outage and a node ‘affected by’ the outage. This enhancement is intended to make it easier to understand where the source of an outage is coming from and where that outage is having impact on other network nodes. To learn more about this enhancement, see Network Outages Topology Tab.

ServiceNow Incident Management Integration Support for Newest Versions

We have updated the ServiceNow Incident Management integration with ThousandEyes to support the latest versions, including the Utah, Vancouver, and Washington DC builds. Our documentation has also been updated to reflect the steps required for these latest versions.

Ubuntu 22.04 Support

ThousandEyes now supports installing Enterprise Agents on Ubuntu 22.04 LTS (code name "Jammy Jellyfish", or just "Jammy"). For support dates, see the Enterprise Agent Support Lifecycle.

Bug Fixes

• Resolved timestamp inconsistencies for PDF exports of dashboards.

• Fixed an issue where the dashboard selector list was not surfaced in the expected order of most recent to oldest.

• Fixed a bug that was showing inconsistent availability metrics for the scheduled tests in the Agent View. In particular, the availability was showing the opposite value (i.e., 0% when it was 100%).

• The list of agents assigned to an Endpoint Agent test was not correctly sorted when more than 10 agents were assigned. The Edit Test side panel from the Endpoint Test Settings section now correctly sorts the agents assigned to a test.

• Fixed a cosmetic bug that was incorrectly showing the agents running a test. When clicking a specific test in the Test Settings tab from the Endpoint Agents section, the user is able to see the amount of agents assigned to that test and the agents that are actually running that test. The Agents running the tests value was incorrectly computed and has been corrected.

• Fixed a bug that was not showing the labels assigned to each agent in the Endpoint Agent Settings section with some screen size/resolution ratios. The user should now always be able to see the labels independently of the conditions of the screen.

• Fixed a bug that was reporting "No items available!" when using special characters in the search of SSID and BSSID filters in the Endpoint Agent. User should now be able to search for those SSID and BSSID that include special characters.

• To keep consistency with the rest of ThousandEyes UI, when clicking on a link that redirects the user to another area within ThousandEyes (e.g., "Open in Views" or "Open in Agent Views" when selecting a specific agent), the new area will be opened on the same browser tab instead of opening a new one.

New Cloud Agents

• Beijing, China (China Mobile) (IPv6)

• Beijing, China (China Telecom) (IPv6)

• Beijing, China (China Unicom) (IPv6)

• Changsha, China (China Mobile) (IPv6)

• Chengdu, China (IPv6)

• Chengdu, China (China Mobile) (IPv6)

• Chongqing, China (China Mobile) (IPv6)

• Dalian, China (China Unicom) (IPv6)

• Foshan, China (IPv6)

• Guangzhou, China (IPv6)

• Guangzhou, China (China Mobile) (IPv6)

• Guangzhou, China (China Unicom) (IPv6)

• Jinan, China (China Unicom) (IPv6)

• Nanjing, China (IPv6)

• Ningbo, China (China Mobile) (IPv6)

• Shanghai, China (China Mobile) (IPv6)

• Shanghai, China (China Telecom) (IPv6)

• Shanghai, China China Unicom) (IPv6)

• Shenyang, China (China Unicom) (IPv6)

• Shenzhen, China (China Mobile) (IPv6)

• Shenzhen, China (China Unicom) (IPv6)

• Shijiazhuang, China (China Unicom) (IPv6)

• Tianjin, China (China Mobile) (IPv6)

• Wenzhou, China (China Telecom) (IPv6)

• Wuhan, China (China Telecom) (IPv6)

• Wuxi, China (IPv6)

• Xi'an, China (China Telecom) (IPv6)

• Zhengzhou, China (China Mobile) (IPv6)

• Frankfurt, Germany (Vodafone)

• Frankfurt, Germany (Vodafone) (IPv6)

• Porto Alegre, Brazil

• Lima, Peru

• Santiago, Chile

2024-06-20

Introducing Unified Test Creation Workflow

To streamline the test creation experience, we will gradually introduce the new Unified Test Creation workflow starting June 20th. From the test settings, you can click on the Start Monitoring button to begin your monitoring journey. This allows you to create a single test or deploy from the built-in or user-defined templates.

We are also introducing suggestion cards to surface any available recommendations and integrations. These cards offer actions you can take to enhance your existing monitoring. Click the Set up Recommneded Tests card to find any discovered test recommendations and start deployment.

To switch back to the original test creation UI, click the “Switch to Classic test creation” button. For more information, see Templates: Select a Template via Start Monitoring.

2024-06-18

New Bell Notifications and Improvements

As part of our ongoing efforts to improve user experience, we have added several new features to the "bell" notifications. These include:

• Individual notifications can now be dismissed via the x button beside them in the notifications list.

• All notifications can now be dismissed by clicking the new Dismiss All button.

• Some notifications are now contextual to the relevant account group, and will only appear in the notifications list when logged in to that account.

Three new notification types have also been added:

• Integrations available (only shows up if you don't have any integrations configured).

• Recommended Tests available (if you have an integration configured).

• You have tests in a draft state.

These notifications will only be visible to users with the required permissions for setting up/configuring integrations and tests. In addition, they will only appear once every two of months, and will disappear after 7 days (unless dismissed before then). For tests in a draft state, notifications appear every 7 days as long as there are tests matching this state.

For more information about the bell notification, see Glossary: Bell Notification.

2024-06-14

Introducing Near Real-time BGP Monitoring and Alerting

ThousandEyes will release near real-time BGP monitoring and alerting. BGP tests will have the ability to be run at a 1-minute interval (as compared to the current 15-minute interval). This means that Views for BGP tests will also show BGP test results in 1-minute windows. For alerting, the current 15-minute, round-based alerting will shift to the new time-based format capable of alerting at 1-minute intervals. We'll start rolling this out in batches in early July.

Labels to Tags Migration

To enhance the tagging system at ThousandEyes, we will migrate all existing labels to tags in the backend. Unlike single-valued labels siloed by product area, tags are dynamic with key-value pairs that can be associated with multiple assets across products under a shared tag.

Starting June 24, 2024, when you query for tags using the v7 API (e.g., /v7/tags), all labels will be listed in a tags format key:value. For example, an existing label with the value webex will be displayed as webex:webex, with the value duplicated as the key.

Labels that were migrated to tags will include a field in the API response called legacyID, indicating that this tag was originally a label and was then migrated. legacyId corresponds to the numeric ID assigned to the original label. Tags that were created natively will have an empty value in the legacyID field in the API response. Tags are currently supported for CEA Tests, CEA Agents, Endpoint Scheduled Tests, and Dashboards. Tags are not applicable to Endpoint Agents.

Please note that this change is only visible via the API. The UI will continue to display labels as they are, and tags created using the API will not yet be visible in the UI. This will be updated when we introduce tags in the UI in a future release.

2024-06-13

Introducing Enhanced Onboarding

Enhanced Onboarding allows new ThousandEyes customers to onboard quickly and easily with personalized monitoring coverage recommendations based on email domains and best practice guides. In addition, you can select, configure, and deploy a wide range of certified templates. The process concludes with setting up notifications and integrations. Enhanced Onboarding guides new customers through every step, providing a seamless and tailored onboarding experience. To learn more about Templates, see Templates

2024-06-11

Create Templates in UI

You can now create, edit and delete templates directly in the UI. You can modify the JSON contents of templates using a template editor in the UI, which includes syntax highlighting and intellisense to make editing and creating templates easier and less error prone than using the API. If you don't want to create a template from scratch, you can duplicate existing ThousandEyes templates and edit them. The template editor also supports editing and deleting templates. Note that editing or deleting built-in ThousandEyes templates is not supported.

For more information, see User-defined Templates: Creating a User-defined Template from Scratch.