Changelog

2022-09-30

New Cloud Agents

New Cloud Agents have been added to the following locations:
  • Anchorage, AK, USA
  • Cleveland, OH, USA
  • Cleveland, OH, USA (IPv6)
  • Cleveland, OH, USA (Charter)
  • Cleveland, OH, USA (Charter) (IPv6)
  • Surabaya, Indonesia
  • Surabaya, Indonesia (IPv6)
In addition, we've added AWS Cloud Agents in the locations listed below. For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

New Amazon Local Zone Cloud Agents

  • Boston, MA, USA (AWS Local Zone) (AWS us-east-1-bos-1)
  • Chicago, IL, USA (AWS Local Zone) (AWS us-east-1-chi-1)
  • Dallas, TX, USA (AWS Local Zone) (AWS us-east-1-dfw-1)
  • Denver, CO, USA (AWS Local Zone) (AWS us-west-2-den-1)
  • Houston, TX, USA (AWS Local Zone) (AWS us-east-1-iah-1)
  • Kansas City, MO, USA (AWS Local Zone) (AWS us-east-1-mci-1)
  • Las Vegas, NV, USA (AWS Local Zone) (AWS us-west-2-las-1)
  • Los Angeles, CA, USA (AWS Local Zone) (AWS us-west-2-lax-1)
  • Miami, FL, USA (AWS Local Zone) (AWS us-east-1-mia-1)
  • Minneapolis, MN, USA (AWS Local Zone) (AWS us-east-1-msp-1)
  • New York, NY, USA (AWS Local Zone) (AWS us-east-1-nyc-1)
  • Philadelphia, PA, USA (AWS Local Zone) (AWS us-east-1-phl-1)
  • Phoenix, AZ, USA (AWS Local Zone) (AWS us-west-2-pdx-1)

2022-09-30 Bug Fixes

  • An issue was fixed in the Update Tests API that prevented updating the port in Agent to Server tests if the server wasn't also specified.
  • An issue was resolved that was preventing some dashboards from automatically updating every two minutes.

2022-09-14

Multi-Service Snapshots

Customers can now generate snapshots for multi-service views they have configured. For more information on multi-service views, see Multi-Service Views.

BrowserBot and Recorder IDE Upgrade to Chrome 97 Complete

The Recorder IDE and all Cloud and Enterprise Agents with auto-updates have been upgraded to use Chromium 97 with BrowserBot (v2.6.0+) and Recorder IDE v1.4.0.
Between Chromium v80 (BrowserBot v2.5.9 and prior) and Chromium v97, notable differences include:
  • Recorder IDE stability on macOS devices.
  • After an iframe is destroyed, Selenium WebDriver will no longer switch to the default content automatically.
  • HTML elements with an area of zero are no longer clickable.
  • shadowRoot no longer returns a WebElement.
  • ChromeDriver does not wait for the HTML document to be loaded completely.
For more information, see Upgrading to Browserbot v2.6.0.

NPCAP Library Upgrade

The upgrade to the NPCAP library on the Endpoint Agent client for Windows will now be done on September 28, 2022, and not on September 17, 2022, as communicated previously.

Support Chat Updates

The ThousandEyes Support chat has been replaced by the new chatbot service, TEACH (ThousandEyes Assistant, Concierge, & Helper). For more information about TEACH, see Live Chat.

New Cloud Agents

New Cloud Agents have been added to the following locations:
  • Bangalore, India (Bharti Airtel)
  • Bangalore, India (Bharti Airtel) (IPv6)
  • Bangalore, India (Vodafone Idea)
  • Bangalore, India (Vodafone Idea) (IPv6)
  • Chennai, India (Vodafone Idea)
  • Chennai, India (Vodafone Idea) (IPv6)
  • Mumbai, India (Bharti Airtel)
  • Mumbai, India (Bharti Airtel) (IPV6)
  • Northampton, England (IPv6)
For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

2022-09-14 Bug Fixes

  • An issue that caused edited dashboards to not save correctly after a refresh has been resolved.
  • An issue that prevented refresh tokens from being generated for oAuth client credential authentication in custom webhooks has been fixed.
  • An issue has been resolved where the filter options were not populating correctly on our live status widgets for dashboards.
  • An issue that was causing reports in Japanese that were downloaded in PDF to be formatted incorrectly has been resolved.
  • An issue was found where several group by options for our Endpoint Agent report and dashboard widgets were not available. This has now been corrected. The list of missing group bys were as follows:
    • Gateway
    • SSID
    • BSSID
    • VPN Vendor
    • VPN Gateway
    • Proxy Address
    • DNS Server
    • Session Errors
    • IP Address
  • An issue that was incorrectly triggering dynamic baseline alerts that had multiple dynamic alert conditions attached to it, whether in the same rule or in multiple different rules, has been resolved.
  • An issue was identified where timestamps for individual schedule HTTP server tests in the Endpoint Agent were not taking into account the user's timezone. This has been resolved, and you will now see the correct timestamps associated to each test taking into account the specific timezone.

2022-08-30

Custom Webhooks

We are happy to announce general availability of our new custom webhooks feature! You can find custom webhooks under the Alerts > Integrations menu. With custom webhooks, you can
  • Ingest our alert webhook into any third-party system that supports incoming webhooks, including Cisco Webex, Microsoft Teams, and Splunk.
  • Define the structure of the webhook payload to your liking, including fully customizable headers, URL query parameters, and JSON payload.
  • Add static key : value pairs or dynamic variables based on your needs to any portion of the webhook payload.
This feature is currently available only for our Cloud and Enterprise Agent alerts and only supported via the ThousandEyes UI. API and additional alert type support will come in the near future. You can read more about this feature in our documentation.

BrowserBot v2.6 Release - Upgrading Chromium to v97

BrowserBot v2.6.0+ provides an upgrade to the Chrome browser used in the BrowserBot agent to run page load and transaction tests.
With the conclusion of the BrowserBot Early Track Program, all BrowserBot agents are being upgraded to v2.6+ with Chromium v97, quickly followed by an upgrade to the Recorder IDE. This change will improve IDE stability for macOS devices, and will enable additional features for browser tests from Chrome.
We've identified 3 edge cases where the scripting syntax has changed between Chromium v80 (prior to BrowserBot v2.6.0) and Chromium v97 (BrowserBot v2.6.0 and after):
  • After an iframe is destroyed, Selenium WebDriver will no longer switch to the default content automatically.
  • HTML elements with an area of zero are no longer clickable.
  • shadowRoot no longer returns a WebElement.
We have reached out to all identified customers affected by these script changes. Contact ThousandEyes Support if you need additional assistance.

Public Snapshots to be Deleted

Over the next few months, we will be removing access to public snapshots that were made available via link sharing and that have not been accessed in over 365 days. This is part of our broader strategy to ensure a strong security posture for our customers. You will still be able to access these snapshots in the ThousandEyes platform, just not via the publicly accessible URL. After this change, these snapshots will be accessible as private snapshots, under Sharing > Saved Events.
We also plan to eventually delete any public snapshots that have not been accessed in 365 days entirely from the platform. If you don't want public snapshots affected by this change to be auto-deleted, you should access them to reset the time count since last access.
Both of these changes will impact all test snapshots, Endpoint Agent snapshots, Internet Insights snapshots, device snapshots, and report snapshots that have link sharing enabled and are available via a public URL. There is no action required on your part. In the future, we will introduce the option for you to define, at the time of snapshot creation, how long you want the snapshot to be active.

Open Beta: Full Application Support for Auto-Detect Configuration for Endpoint Agents Using Automated Session Tests

The new auto-detect feature, currently in open Beta, now provides full support for all AST applications (i.e,. Webex, Zoom, and MS Teams).
Auto-detect is a new feature that allows you to automatically select the best configuration to monitor the selected application in ASTs, making the monitoring of applications with your Endpoint Agents much easier.
When configuring an automated session test within the Endpoint Agents > Tests Settings dashboard, you will now see an auto-detect option under Protocol, which will automatically select the most reachable protocol for the selected application.
In order for auto-detect configuration to work correctly, you must have the TCP driver installed.

Round-Robin Aware Utilization Rebalancing

We've made a change in how we rebalance tests in agent clusters when round-robin is enabled, to take into account test sub-intervals. This change improves the reliability of round-robin enabled tests and improves balancing of tests across agent clusters.

New Cloud Agents

New Cloud Agents have been added to the following locations:
  • Cordoba, Argentina (IPv6)
  • Osaka, Japan (KDDI) (IPv4)
  • Oskaka, Japan (KDDI) (IPv6)
  • Seoul, South Korea (LG Telecom)
  • Singapore (Singtel)
  • Singapore (Singtel) (IPv6)
For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

2022-08-30 Bug Fixes

  • An issue that affects agent-to-agent tests conducted from the ThousandEyes Virtual Appliance (TEVA) in environments where the originating agent has IPv6 disabled in the kernel has been resolved. This issue would have impacted any TEVAs deployed that had IPv6 disabled in the kernel at boot-time, but would not have impacted TEVAs that had no IPv6 interface available, where a fallback would have already occurred.
  • We have added validation to both our classic and custom webhooks that prevents users from sending webhooks to private IP addresses.

2022-08-17

BrowserBot v2 Release Complete for All Cloud and Enterprise Agents

All BrowserBot agents with auto-upgrade enabled have been upgraded to version 2.5.7+ to leverage the new BrowserBot containerized architecture that uses Podman. This improves security and sets the foundation for future browser test capabilities.
As mentioned in the November 2021 Release Notes, the keep browser cache between tests option has been deprecated, and these page load and transaction tests will reset the browser cache between all browser test rounds. This option is no longer available from the Agent Settings page, in BrowserBot starting from v2, and is no longer functional via the API.
Amazon Linux 2 will also no longer be supported by BrowserBot starting with v2 onwards.

Dashboard and Reports Parity Now Available

We have added several new features to our dashboard page in order to ensure parity between our dashboard and reports objects, with the goal of de-commissioning our reports page entirely in 30 days. All of your existing reports will now be available in the dashboard page and we strongly encourage you to stop using reports and only use dashboards moving forward.
For parity's sake, with our dashboards, you can now:
  1. 1.
    Download your dashboard and widget data into a CSV or as a PDF.
  2. 2.
    Create or schedule a snapshot of your dashboards.
  3. 3.
    Save an individual widget as an image.
  4. 4.
    Add a detailed description to a dashboard in the administration page of the dashboard.
  5. 5.
    View and edit all of your existing reports in the dashboard page.
We have also added a few new features as we work towards merging the two objects:
  1. 1.
    We have updated our dashboard selector to now match the look and feel of our test selector. You can better filter based on sharing permissions and built-in dashboards.
  2. 2.
    You can now override the individual widget time selections and apply a consistent time selection to all widgets in a dashboard.
  3. 3.
    We have added a spinning timer to let you know when your data will be refreshed.
Note that the live action dashboard widgets (alert list, alert grid, test table, and agent status) cannot be viewed in a fixed timespan. Additionally, the test table widget will always only display data on a 12-hour running period, the alert grid widget will always only show data on a 24-hour running period, and the agent status widget will always show a live status of the agents displayed.

New Endpoint Agent Reinstallation

Previously, when you reinstalled an Endpoint Agent on a device, the agent was registered as an entirely new agent in ThousandEyes. As a result, apart from perhaps seeing agents with duplicate names, you also had their data disjointed between the new and the old agent, making it very difficult to correlate the historical data between them.
With the new reinstallation key included in the agent installation process, ThousandEyes will automatically check whether there is an existing agent with the same hostname, and consolidate their data into a single one. The detailed reinstallation procedure can be found here.

Agent Interfaces Information Now Available in the Endpoint API

The Endpoint API now includes all the agent interfaces' information in the Endpoint Agent API endpoints. In particular, you can now obtain all the available information that ThousandEyes has about the agent interfaces (for example, interface name, IP address, gateway, link speed, BSSID, SSID, and PHY mode).
See the Developer Reference for a detailed explanation of the available new fields.

New Cloud Agents

New Cloud Agents have been added to the following locations:
  • Liege, Belgium (Proximus)
  • Liege, Belgium (Proximus) (IPv6)
  • Mumbai, India (Vodafone Idea)
  • Mumbai, India (Vodafone Idea) (IPv6)
For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

2022-08-17 Bug Fixes

  • An issue was found that was resetting the Assigned Agents (24h) field in the Test Settings page from the Endpoint dashboard when a scheduled test was saved. The issue has been resolved and the field now shows the correct value.
  • An issue was found where changing between nodes that were labelled with IP Address and ASN would not immediately take effect in the path visualization of the Endpoint Views dashboard. This has been resolved.
  • An issue was found where we were incorrectly showing a 24 hour timespan in our report download PDFs, even though the data represented was for a different timespan. This was a simple header mistake, as the data was showing correctly based on the desired configuration, and has been resolved.
  • An error in our v6 reports API was sending an incorrect value for dataComponentID in our response. This lead to customers then requesting the incorrect dataComponentID and receiving a 404 response from our API. This issue has been resolved.
  • An issue that was incorrectly showing the alert severity of some Endpoint alert rules as Info, even though they were assigned different severity values in their alert rule configuration, has been resolved.

2022-08-16

Multi-Region Cloud Support

ThousandEyes is pleased to announce the general availability of our EU region data centers. With this release, customers based in the EMEA region will have the option to onboard to our EU region, which will enhance the performance, scalability, and resilience of the ThousandEyes platform, and allow customers to address any regulatory concerns they have that require SaaS or Cloud services to be based in the EU.
If you would like to understand more about this announcement, see the Multi-Region Cloud Support documentation, or reach out to your account team's Customer Success Manager.
Enterprise Agents connecting to the EU Region's infrastructure will require new hosts to be whitelisted in the firewall. For more information, see Firewall Configuration for Enterprise Agents.

2022-08-04

Endpoint Automated Session Tests Snapshots

Automated Session Tests from Endpoint Agents can now be included in Endpoint Snapshots. Together with Scheduled Tests, Browser Sessions, and Local Network, you will be able to save a snapshot carrying the necessary information related to the specific set of tests that you have defined. In addition, you can still define the data range, the anonymization of the data that identifies users, and whether you want to generate the link to share it with third-parties.
For more information, see Automated Session Tests.

Endpoint Agent NPCAP Library Upgrade to Version 1.55

The NPCAP library on the Endpoint Agent client for Windows will be upgraded to version 1.55 on September 17, 2022. This library is required by users to leverage TCP network tests. The manual upgrade for testing is available now. You can learn more about this upgrade and how to test it here.

New Cloud Agents

New Cloud Agents have been added to the following locations:
  • Antwerp, Belgium (Proximus) (IPv4)
  • Antwerp, Belgium (Proximus) (IPv6)
  • Bangkok, Thailand (Alibaba ap-southeast-7)
  • Gävle, Sweden (Azure swedencentral)
  • Hong Kong (HKT) (IPv4)
  • Hong Kong (HKT) (IPv6)
  • Jakarta, Indonesia (AWS ap-southeast-3)
  • Jersey City, NJ, USA (IPv4)
  • Jersey City, NJ, USA (IPv6)
  • Madrid, Spain (GCP europe-southwest1)
  • Midlothian, TX, USA (GCP us-south1)
  • Milan, Italy (GCP europe-west8)
  • New Albany, OH, USA (GCP us-east5)
  • Paris, France (GCP europe-west9)
  • Phoenix, AZ, USA (Azure westus3)
  • Santiago de Chile, Chile (GCP southamerica-west1)
  • Seoul, South Korea (Alibaba ap-northeast-2)
  • Tokyo, Japan (NTT) (IPv4)
  • Tokyo, Japan (NTT) (IPv6)
For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

2022-08-04 Bug Fixes

  • An issue was identified when migrating Endpoint labels to the new system. A small subset of customers had an additional set of labels created incorrectly. These labels were removed and did not cause any service impact.

2022-08-01

DNS Issues with Cloud Agents in China

At 8:00 UTC time on July 11, 2022, certain Cloud Agents in China began experiencing high packet loss to both configured DNS resolvers. This is representative of conditions that occur in this geographic region. DNS resolution also affected the ability to submit Cloud Agent data to the ThousandEyes Platform.
Between July 13, 2022 at 00:40 UTC and July 13, 2022 at 05:40 UTC, the Cloud Agent operations team took action to enable data submission by updating the DNS resolver for affected locations to 114.114.114.114, which is a DNS resolver in China Unicom's ASN. This change enabled data collected to be successfully submitted to the ThousandEyes platform.
An expected side-effect of this change is that certain tests' DNS resolution behavior may have changed due to using different resolvers. Our product and engineering teams continually assess DNS performance in China and from their tests, they found the most reliable DNS open resolver is aliDNS (223.6.6.6). This is an anycast solution, so we expect good reliability from it moving forward, using 223.6.6.6 as a primary and 114.114.114.114 as a secondary DNS resolver for the following Cloud Agents in China:
  • Beijing, China (China Mobile)
  • Beijing, China (China Telecom)
  • Beijing, China (China Unicom)
  • Changsha, China (China Mobile)
  • Chengdu, China
  • Chengdu, China (China Mobile)
  • Chongqing, China (China Mobile)
  • Dalian, China (China Unicom)
  • Foshan, China
  • Guangzhou, China
  • Guangzhou, China (China Mobile)
  • Guangzhou, China (China Unicom)
  • Jinan, China (China Unicom)
  • Nanjing, China
  • Ningbo, China (China Mobile)
  • Shanghai, China (China Mobile)
  • Shanghai, China (China Telecom)
  • Shanghai, China (China Unicom)
  • Shenyang, China (China Unicom)
  • Shenzhen, China (China Mobile)
  • Shenzhen, China (China Unicom)
  • Shijiazhuang, China (China Unicom)
  • Tianjin, China (China Mobile)
  • Wenzhou, China (China Telecom)
  • Wuhan, China (China Telecom)
  • Wuxi, China
  • Xi'an, China (China Telecom)
  • Zhengzhou, China (China Mobile)
This change took place on the 25th of July, 2022 at 16:00 UTC.

2022-07-26

BrowserBot Early Track Program

From July 26th - August 8th, 2022, Enterprise Agents that have already been enrolled in the BrowserBot Early Track Program will receive Browserbot v2.6.0, which will include the Chromium v97 upgrade. For teams using Cloud Agents for browser-based tests, two Cloud Agents will also have BrowserBot upgraded to Chromium v97 for testing page load and transaction tests. These Cloud Agents are:
  • Taipei, Taiwan 2 (IPv6)
  • Tucson, AZ, USA (IPv6)
After the conclusion of the Early Track Program, all Cloud and Enterprise Agents will be upgraded to BrowserBot v2.6.0 with Chromium v97 during the week of August 8th, 2022.

2022-07-19

New Agent Status Settings for the Endpoint Agent

Efficiently managing hundreds or thousands of Endpoint Agent licenses is not simple. In order to make the maintenance process easier, the Endpoint Agent now includes the new Agent Status Settings. This new feature provides you with a set of configuration options to automatically manage the status of Endpoint Agents. In particular, these options allow you to configure the number of days after which the agents can be automatically disabled, deleted, or re-enabled. After the initial configuration, the system will periodically evaluate the conditions defined on the agents' statuses and notify you with any change in the Activity Log.

Minor Enhancements

  • The usability of the agent selection within Endpoint Agent labels has been improved. In particular, a 'deleted' filter in the drop-down agent list has been added. You can use this filter to find all agents that have been deleted from the platform.

2022-07-19 Bug Fixes

  • An issue has been resolved where the Endpoint Agent label search function was not allowing for the correct search results.
  • An issue in the ThousandEyes Enterprise Agent that occurred when the agent was configured with link local IPv6 addresses only and the target of a test was an IPv6 address has been corrected.
  • An issue was found where the link to download the Endpoint Agent was not properly generating when the “Allow anyone with the link to download” option was enabled. This has been resolved.
  • An issue was resolved in Internet Insights where, when switching from the Network Outage layer to Application Outages, the alerts swimlane was not updated. This would only occur when the "Affected Test" metric was selected and would result in Network Outage alerts appearing in the Application Outages alerts swimlane.
  • Fixed an issue where alert suppression windows of shared tests were incorrectly being applied to multiple account groups, instead of the account group that created and assigned the alert suppression window. Moving forward, any alert suppression window applied to a shared test will only suppress alerts in the same account group as the alert suppression window.
  • An issue was found that was preventing users from downloading a PDF or CSV of a report when accessing the download link through the notification icon in the header of the product. This has been resolved.
  • An issue was resolved that was preventing users from creating a browser session alert rule with an underscore in the domain. Customers can now set alert rules for a specific visited site with a custom domain including an underscore.
  • An issue was resolved with our built-in reports where we were incorrectly rendering the top ten tests in specific widgets and showing a "Render Anyway" message. The top ten tests for each widget now show as expected when loading the report.
  • An issue was resolved where our report PDF downloads were incorrectly showing "Generated by null" instead of showing the specific user that generated the PDF.

2022-07-12

Endpoint Agent Metrics for Dashboards and Reports

Our dashboards and reports now support additional metrics, filters, and group bys for Endpoint Agent browser sessions and scheduled tests.

Browser Sessions

Metrics
  • VPN Latency
  • VPN Loss
Filters and Group Bys
  • Gateway
  • SSID
  • BSSID
  • VPN Vendor
  • VPN Gateway
  • Proxy Addresses
  • Session Errors
  • IP Address

Scheduled Tests

Metrics
  • TCP Connection Failures
  • VPN Latency
  • VPN Loss
Filters and Group Bys
  • Endpoint Agent Types
  • Target IP
  • Gateway
  • SSID
  • BSSID
  • VPN Vendor
  • VPN Gateway

2022-07-07

Microsoft Azure Support for Enterprise Agents

The ThousandEyes Enterprise Agent can now be deployed with an Azure Resource Manager template. For installation instructions, see Installing Enterprise Agents with Microsoft Azure.

Packet Spreading for One-Minute Interval Tests

Previously, the ThousandEyes platform sent 50 packets in a burst at the start of a one-minute interval network test. This resulted in ThousandEyes potentially missing intermittent blips that lasted a few seconds. These blips were sometimes caught by black-box tools, resulting in confusion for customers.
With this release, customers can configure ThousandEyes to send one packet per second over the full duration of a network test. Packet loss is calculated as an average over the minute, and jitter and latency calculations have also been updated to match the new capability. In addition, we've added a sparkline visualization to show exactly when a packet drop occurred during your test.
This feature is specific to network tests, and is currently only available to agent-to-server network tests with one-minute intervals.
To configure packet spreading:
  1. 1.
    Log into the ThousandEyes web application using a user with permission to modify tests.
  2. 2.
    Navigate to Test Settings.
  3. 3.
    Select the desired test, either by scrolling through the list or using the text search field.
  4. 4.
    Navigate to the Advanced Settings tab.
  5. 5.
    Select the Perform network measurements in 1-second intervals checkbox.
  6. 6.
    Click Save Changes.
The screenshot below shows how the data looks with packet spreading enabled, using a test with packet loss:

Auto-Detect Now in Open Beta for Endpoint Agents Using Automated Session Tests for Microsoft Teams

The auto-detect feature is now in open Beta for Endpoint Agent users, focused on Microsoft Teams.
Previously, when configuring automated session tests (ASTs), it has been difficult for customers to know what the best test configuration was to monitor a specific application. This was especially true if targeting an application that ran hundreds of nodes spread around the globe and that were accessed through different scenarios (for example, different locations, different network configurations, etc).
In order to make the configuration of ASTs easier, ThousandEyes has developed a new feature that will allow you to select an "auto-detect" protocol configuration that will automatically select the best configuration to monitor the selected application.
In order for the auto-detect configuration to work correctly, the TCP driver should be installed. This is because some configurations may rely on TCP.
When configuring an AST within the ThousandEyes dashboard, you will now see an Auto-detect option under protocol, which will automatically select the most reachable protocol for the selected application.

Enhanced Priorities for Endpoint Tests

Previously, the priority of a test to be executed on an Endpoint Agent followed a simple priority line. The 10-slot limit per agent first focused on tests where the agent was selected within the Specific Agents field. After that, the tests applied to a specific Label were selected. Finally, if there were still available slots for an agent, the tests that were configured for All Agents were executed.
In order to provide you more flexibility on the prioritization of the tests, you can give priority to tests, both in the creation of a test or directly in the Tests Settings dashboard. Prioritized tests will now be selected over non-prioritized tests, each of them internally following the previous simple priority line (i.e., Specific Agents > Labels > All Agents).

Enhanced Endpoint Labels

We have enhanced the definition of Endpoint Agent labels. In particular, you can now define whether a label includes or does not include agents that match the following filters:
  • Location
  • Connection
  • Public Network
  • Agent
  • Agent Type
  • Platform
  • Gateway
  • Proxy Address
  • VPN Address
  • SSID
  • BSSID
  • IP Address Family
  • Username
  • Local Networks (Private)
  • Hostname
In addition, you can now use wildcards (i.e., *) within the SSID, Username and Hostname fields in order to define the desired target (e.g., Hostname in "SF-*").
For more information, see Configure Endpoint Agent Labels.

New Cloud Agents

New Cloud Agents have been added to the following locations:
  • Durban, South Africa
  • Durban, South Africa (IPv6)
For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

New Webex Cloud Agent

A new Webex Cloud Agent has been added to the following location:
  • Ashburn, VA, USA
For more information on how to use Webex Cloud Agents, see the product documentation.

Minor Enhancements

  • We have changed our Report Snapshot email subject from Report - 'Snapshot Name' to Snapshot - 'Snapshot Name' in order to remain future-proof with upcoming changes to our reporting and dashboarding structure.
  • You can now modify interface groups via the API, providing parity with the current solution in our product UI.
  • Activity logs are now generated when Endpoint Agent tests are created using the API, in the same way that they are when tests are created in the UI.

2022-07-07 Bug Fixes

  • An issue was resolved where a link to fetch more data on some Endpoint API endpoints was provided even when no more data was available.
  • An issue with our v6 Integrations API that was preventing users from using the .json format has been resolved. When a customer used .json, we were incorrectly sending back a 404 error. This has been corrected and you can use the .json format in our v6 Integrations API as expected.
  • An issue that was preventing users from duplicating our built-in dashboards has been resolved.
  • An issue that was preventing the update of the Endpoint Agent usage after deleting Endpoint Agents has been resolved. You will now see that as soon as an agent is deleted, the Endpoint Agent usage is reduced.
  • An issue where users without the "Can add or modify tests to consume over 100% resources" permission were able to configure tests that increased the organisation's usage above the purchased subscription amount has been resolved.
  • An issue was resolved where some Internet Insights customers did not have the default Application Outage alert rule, which should have been created automatically at provisioning. This has been corrected, and impacted customers will now begin receiving these alerts.
  • An issue was resolved that was preventing Network Outage alerts from clearing in production. Alerts should now clear as expected.

2022-06-23

Japanese Language Support

ThousandEyes Customer Engineering team now offers technical support in the Japanese language as outlined in Getting Support from ThousandEyes.

New Cloud Agents

New Cloud Agents have been added to the following locations:
  • Detroit, MI, USA (IPv6)
  • Melbourne, Australia (Optus)
  • Melbourne, Australia (Optus) (IPv6)
  • Melbourne, Australia (Telstra)
  • Melbourne, Australia (Telstra) (IPv6)
  • Sydney, Australia (Telstra)
  • Sydney, Australia (Telstra) (IPv6)
For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

New Webex Cloud Agent

A new Webex Cloud Agent have been added to the following location:
  • Mumbai, India
For more information on how to use Webex Cloud Agents, see the product documentation.

Minor Enhancements

  • The visualization of Endpoint Agent Browsers Sessions when the visited page is cached has been improved. It will now explicitly show that the connection was cached in the page details and, as a result, the path visualization won't show any network nodes (for example, Connection, VPN, or Proxy) between the agent and the destination. This way, users will no longer be confused by seeing network metrics for requests that didn't go through the network.
  • Enterprise Agents will now report the underlying ICMP error when agents are unable to connect in agent to agent tests.

2022-06-23 Bug Fixes

  • An issue that was not allowing customers to define Endpoint Agent HTTP server tests with Customer Headers longer than 1024 characters has been resolved. The limit has been extended and up to 3000 characters is now supported.
  • An issue was found where Endpoint Agent labels could not be created or updated if they contained non-latin characters. This issue has been resolved, and non-latin characters can be used as expected.
  • An issue was found with the endpoint-data/user-sessions API endpoint where it was provided with a "pages[next]" element when no more data was available. This has been resolved.
  • An issue has been resolved where log messages were not generated in the activity log when Endpoint Agent scheduled tests were modified by internal operations (for example, tests being disabled as there were no agents associated with it).

2022-06-07

New Cloud Agents

New Cloud Agents have been added to the following locations:
  • Antwerp, Belgium (Telenet Belgacom)
  • Antwerp, Belgium (Telenet Belgacom) (IPv6)
  • Buffalo, New York, USA
  • Buffalo, New York, USA (IPv6)
  • Liege, Belgium (Telenet Belgacom)
  • Liege, Belgium (Telenet Belgacom) (IPv6)
  • Sacramento, CA, USA
  • Sacramento, CA (IPv6)
  • Slough, England
  • Slough, England (IPv6)
  • Sydney, Australia (Optus)
  • Sydney, Australia (Optus) (IPv6)
For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

New Alerter Engine for Network Outage Alerts

Internet Insights Network Outage alerts are being migrated to a new alerts engine, which is shared with Application Outage alerts. As part of the migration, the behavior of the Network Outage alerts Affected Interfaces condition will be updated to match the behavior of the Application Outages alerts Affected Servers condition (selecting a specific set of tests will filter but not reduce the size of the set of interfaces reported in the Network Outage alert).

Updated VMware Support for ThousandEyes Virtual Appliance

The OVF package included in the ThousandEyes Virtual Appliance has been updated to remove support for end-of-life releases of VMware ESXi and to update the OVF specified VM hardware version to version 13.
For installation instructions, see How to Set Up the Virtual Appliance.

Minor Enhancements

  • Previously, ThousandEyes assumed that Internet Explorer was present by default on all Windows devices. This is no longer the case, and from Endpoint Agent client v1.119.0 and later, we now explicitly probe for this when displaying the supported browser icons on Windows OS.

2022-06-07 Bug Fixes

  • An issue was found where the incorrect assignment of network labels in Endpoint Agents resulted in tests not running as expected. This has been resolved.
  • An issue was resolved that caused Endpoint Agents to be assigned the incorrect geolocation for a small set of IP addresses.
  • An issue was found where some alert webhook payloads were not correctly sending test labels associated with the test that triggered an alert. This has been resolved.
  • An issue was found with the ThousandEyes PagerDuty integration where the alert severity values were not correctly mapped to the PagerDuty Severity field. This has been resolved.
  • Previously, Endpoint Agent users would see a mismatch between the millisecond value they selected in their Scheduled Test alert rule configuration versus what was being displayed in the UI. This was purely a visual bug, as the alert rule configuration was still capturing the correct millisecond value entered by the customer and alerting appropriately, and has been resolved.
  • An issue that allowed the creation of Endpoint Agent labels with invalid machine IDs through the API has been resolved. Extra validation has been added in the API to make sure only consistent labels can be created.
  • An issue where the Enterprise Agent repeatedly failed to run after being restarted, if there wasn't enough disk space available, has been resolved.

Endpoint Agent Client v. 1.119.1 Bug Fixes

  • Previously, an issue resulted in Windows 11 devices being identified as Windows 10 by the Endpoint Agent client. This has been resolved.
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2022-09-30
New Cloud Agents
2022-09-30 Bug Fixes
2022-09-14
Multi-Service Snapshots
BrowserBot and Recorder IDE Upgrade to Chrome 97 Complete
NPCAP Library Upgrade
Support Chat Updates
New Cloud Agents
2022-09-14 Bug Fixes
2022-08-30
Custom Webhooks
BrowserBot v2.6 Release - Upgrading Chromium to v97
Public Snapshots to be Deleted
Open Beta: Full Application Support for Auto-Detect Configuration for Endpoint Agents Using Automated Session Tests
Round-Robin Aware Utilization Rebalancing
New Cloud Agents
2022-08-30 Bug Fixes
2022-08-17
BrowserBot v2 Release Complete for All Cloud and Enterprise Agents
Dashboard and Reports Parity Now Available
New Endpoint Agent Reinstallation
Agent Interfaces Information Now Available in the Endpoint API
New Cloud Agents
2022-08-17 Bug Fixes
2022-08-16
Multi-Region Cloud Support
2022-08-04
Endpoint Automated Session Tests Snapshots
Endpoint Agent NPCAP Library Upgrade to Version 1.55
New Cloud Agents
2022-08-04 Bug Fixes
2022-08-01
DNS Issues with Cloud Agents in China
2022-07-26
BrowserBot Early Track Program
2022-07-19
New Agent Status Settings for the Endpoint Agent
Minor Enhancements
2022-07-19 Bug Fixes
2022-07-12
Endpoint Agent Metrics for Dashboards and Reports
2022-07-07
Microsoft Azure Support for Enterprise Agents
Packet Spreading for One-Minute Interval Tests
Auto-Detect Now in Open Beta for Endpoint Agents Using Automated Session Tests for Microsoft Teams
Enhanced Priorities for Endpoint Tests
Enhanced Endpoint Labels
New Cloud Agents
Minor Enhancements
2022-07-07 Bug Fixes
2022-06-23
Japanese Language Support
New Cloud Agents
Minor Enhancements
2022-06-23 Bug Fixes
2022-06-07
New Cloud Agents
New Alerter Engine for Network Outage Alerts
Updated VMware Support for ThousandEyes Virtual Appliance
Minor Enhancements
2022-06-07 Bug Fixes