Installing Enterprise Agents on Cisco Routers with Docker

This article provides an overview of the steps to install a ThousandEyes Enterprise Agent on a supported Cisco router using Docker. The Docker agent is a signed ThousandEyes Docker image that can be quickly launched using Cisco application hosting.

As a part of container package best practices, we recommend updating your container regularly.

Prerequisites

To review the supported Cisco routers and hardware requirements, see the Support Matrix.

Both SD-WAN and Autonomous mode are supported.

Installation Steps

Deploying an Enterprise Agent on a Cisco router requires the completion of three steps. These steps are detailed in the sections below:

  1. Install the Enterprise Agent on the Cisco router, using one of three available methods (bootflash, direct, via local machine).

  2. Configure the container's networking and account information.

  3. Verify the agent is running.

For Cisco routers purchased before August 15th, 2021, the Docker image can be installed either directly from the ThousandEyes download servers, or by downloading the container image to a local machine and uploading it to the router via SCP, FTP, TFTP, or USB storage, depending on whether the router has direct Internet access or not.

Routers purchased after August 15th, 2021, can, in addition to the previous methods, install the Enterprise Agent via bootflash.

Install the Docker Image from Bootflash

If the router was purchased after August 15th, 2021, the router will have the ThousandEyes Enterprise Agent available in bootflash.

To verify if it is available, use the following command: Dut1#dir bootflash:/apps.

  1. Run the following command to install via bootflash:

    #app-hosting install appid package bootflash:apps/thousandeyes-enterprise-agent-4.4.2.cisco.tar

Install the Docker Image to the Router Directly

If the Cisco router has direct internet access, follow the steps below to install the Enterprise Agent:

  1. Run the following command to install the image:

    catalyst#app-hosting install appid <app-name> package https://downloads.thousandeyes.com/enterprise-agent/thousandeyes-enterprise-agent-4.4.2.cisco.tar

  2. Your application should now be installed. You can check on it by running the following:

    catalyst#sh app-hosting list
App id State
thousandeyes_enterprise_agent DEPLOYED

Install the Docker Image via a Local Machine

If the Cisco router does not have direct access to the Internet, follow the steps in the sections below to install the Enterprise Agent.

Download the Docker Image to a Local Machine

Download the Docker image from the ThousandEyes dashboard and copy it to your Cisco router using SCP, FTP, TFTP, or USB storage.

  1. On your local machine, log into the ThousandEyes platform using a login belonging to the account group that will be associated with the appliance.

  2. Navigate to Cloud & Enterprise Agents > Agent Settings and click Add New Enterprise Agent.

  3. Download the .tar file with the ThousandEyes appliance for Catalyst 8000-series or ISR 4000-series routers.

  4. Use SCP, FTP, TFTP, or USB storage to copy the signed Docker image to the router's flash: directory.

  5. Run the following command:

    copy scp://thousandeyes@10.100.21.239/thousandeyes-enterprise-agent-4.4.2.cisco.tar flash:

  6. Run a checksum (md5) command to verify that the package transfer was successful. The md5 output should match 14b88bfc3ec75a2ff4414d8f39106a29.

    catalyst#verify /md5 (flash:thousandeyes-enterprise-agent-4.4.2.cisco.tar) = 14b88bfc3ec75a2ff4414d8f39106a29

Install the Docker Image from a Local Machine

  1. Enable the IOx framework on the router. Enter one configuration command per line, and end with CNTL/Z:

    catalyst(config)#iox
catalyst(config)#end

  2. Wait until all the services are running:

    catalyst#show iox-service
IOx Infrastructure Summary:
IOx service (CAF)          	: Running
IOx service (HA)           	: Not Supported
IOx service (IOxman)       	: Running
IOx service (Sec storage)  	: Not Supported
Libvirtd 5.5.0             	: Running

  3. Run the installation command, specifying your desired app name and the location of the image file you want to use. In this example, we use thousandeyes_enterprise_agent:

    catalyst#app-hosting install appid <app-name> package flash:thousandeyes-enterprise-agent-4.4.2.cisco.tar

  4. If the image is hosted on an HTTPS server, you can run the following command to download the image:

    catalyst#app-hosting install appid <app-name> package https://downloads.thousandeyes.com/enterprise-agent/thousandeyes-enterprise-agent-4.4.2.cisco.tar

  5. Your application should now be installed. You can check on it by running the following:

    catalyst#sh app-hosting list
App id State
thousandeyes_enterprise_agent DEPLOYED

Configuration

Docker supports both static IP address assignment and dynamic IP address assignment. You must configure a single virtual network interface card (vNIC) for the appliance using either a management interface or virtual port group interface.

There are two available configuration paths, detailed in the sections below:

Option One: VirtualPortGroup Interface

  1. Configure the VirtualPortGroup interface with a private IP address and use as NAT inside:

    (config)interface VirtualPortGroup0
(config)ip address 10.100.152.100 255.255.255.0
(config)ip nat inside

  2. Configure NAT outside on the physical port interface:

    (config)interface GigabitEthernet0/0/3
(config) ip nat outside

  3. Create NAT rule:

    (config)ip nat inside source list NAT interface GigabitEthernet0/0/3 overload
(config)ip access-list extended NAT
(config)10 permit ip 10.100.152.0 0.0.0.255 any

  4. Configure the application, either with a static IP or with DHCP IP:

    a. Configuration with Static IP:

    Use a guest IP address to assign a static IP address. In this example, assign 10.100.152.120/24 from VirtualPortGroup 0 and use Google resolver:

    (config)#app-hosting appid c8200
(config-app-hosting)#app-vnic gateway0 virtualportgroup 0 guest-interface 0
(config-app-hosting-gateway0)#guest-ipaddress 10.100.152.120 netmask 255.255.255.0
(config-app-hosting-gateway0)#app-default-gateway 10.100.152.100 guest-interface 0
(config-app-hosting-docker)#name-server0 8.8.8.8
(config-app-hosting)#end

    Next, set up the required Docker run options to specify account token. If you want to specify a hostname other than the router's name, do this here as well:

    catalyst(config-app-hosting)#app-resource docker
catalyst(config-app-hosting-docker)#prepend-pkg-opts
catalyst(config-app-hosting-docker)#run-opts 1 "-e TEAGENT_ACCOUNT_TOKEN=<Token>"
catalyst(config-app-hosting-docker)#run-opts 2 "--hostname Cisco-Docker"
catalyst(config-app-hosting)#start
catalyst(config-app-hosting)#end

    b. Configuration with DHCP IP:

    Make sure the DHCP server is running on the VirtualPortGroup interface.

    (config)#app-hosting appid c8200
(config-app-hosting)#app-vnic gateway0 virtualportgroup 0 guest-interface 0
(config-app-hosting-docker)#name-server0 8.8.8.8
(config-app-hosting)#end

    Next, set up the required Docker run options to specify the account token same as the static IP assignment example above.

    For a full list of the Docker configuration options, see Docker Agent Configuration Options.

  5. Exit three times to completely exit out of config mode.

  6. Use wr mem to ensure that your configuration changes have persisted across reboots:

    catalyst#wr mem
Building configuration...
[OK]

Option Two: Management Interface Configuration

  1. Configure the management interface:

    interface GigabitEthernet0
   vrf forwarding Mgmt-intf
   ip address 10.82.139.212 255.255.255.0
   negotiation auto

  2. Configure the application, either with a static IP or with DHCP IP:

    a. Configuration with Static IP:

    1. Use a guest IP address to assign a static IP address. In this example, assign 10.82.139.211/24 from GigabitEthernet 0 and use the Google resolver:

      (config)#app-hosting appid c8200
(config-app-hosting)#app-vnic management guest-interface 0
(config-app-hosting-gateway0)#guest-ipaddress 10.82.139.211 netmask 255.255.255.0
(config-app-hosting-gateway0)#app-default-gateway 10.82.139.212 guest-interface 0
(config-app-hosting-docker)#name-server0 8.8.8.8
(config-app-hosting)#end

    2. Set up the required Docker run options to specify the account token. If you want to specify a hostname other than the router's name, do this here as well:

      catalyst(config-app-hosting)#app-resource docker
catalyst(config-app-hosting-docker)#prepend-pkg-opts
catalyst(config-app-hosting-docker)#run-opts 1 "-e TEAGENT_ACCOUNT_TOKEN=<Token>"
catalyst(config-app-hosting-docker)#run-opts 2 "--hostname Cisco-Docker"
catalyst(config-app-hosting)#start
catalyst(config-app-hosting)#end

      For a full list of the Docker configuration options, see Docker Agent Configuration Options.

    b. Configuration with DHCP IP:

    1. Make sure the DHCP server is running on the management interface:

      (config)#app-hosting appid c8200
(config-app-hosting)#app-vnic management guest-interface 0
(config-app-hosting-docker)#name-server0 8.8.8.8
(config-app-hosting)#end

    2. Set up the required Docker run options to specify the account token. If you want to specify a hostname other than the router's name, do this here as well:

      catalyst(config-app-hosting)#app-resource docker
catalyst(config-app-hosting-docker)#prepend-pkg-opts
catalyst(config-app-hosting-docker)#run-opts 1 "-e TEAGENT_ACCOUNT_TOKEN=<Token>"
catalyst(config-app-hosting-docker)#run-opts 2 "--hostname Cisco-Docker"
catalyst(config-app-hosting)#start
catalyst(config-app-hosting)#end

      For a full list of the Docker configuration options, see Docker Agent Configuration Options.

  3. Exit three times to completely exit out of config mode.

  4. Use wr mem to ensure that your configuration changes have persisted across reboots:

    catalyst#wr mem
Building configuration...
[OK]

Verification

With the (config-app-hosting)#start command, the Docker container should have been started and should be running. You can verify this through the following options:

c8200# sh app-hosting list
App id                                   State
thousandeyes_enterprise_agent            RUNNING`

Verify the Docker container’s details:

c8200#sh app-hosting detail appid c8200
App id : c8200
Owner : iox
State : RUNNING
Application
Type : docker
Name : ThousandEyes Enterprise Agent
Version : 4.4.2
Description :
Author : ThousandEyes <support@thousandeyes.com>
Path : bootflash:thousandeyes-enterprise-agent-4.4.2.cisco.tar
URL Path :
Activated profile name : custom
Resource reservation
Memory : 500 MB
Disk : 1 MB
CPU : 1850 units
CPU-percent : 48 %
VCPU : 1
Platform resource profiles
Profile Name CPU(unit) Memory(MB) Disk(MB)
--------------------------------------------------------------
Attached devices
Type Name Alias
---------------------------------------------
serial/shell iox_console_shell serial0
serial/aux iox_console_aux serial1
serial/syslog iox_syslog serial2
serial/trace iox_trace serial3
Network interfaces
---------------------------------------
Eth0:
MAC address : 52:54:dd:e9:9e:9f
IPv4 address : 10.100.152.122
IPv6 address : ::
Network name : VPG0

In the ThousandEyes platform, go to Cloud & Enterprise Agents > Agent Settings and verify the Docker container’s IP address.

Modify the Docker Container

  1. Stop the application:

    catalyst# app-hosting stop appid thousandeyes_enterprise_agent
thousandeyes_enterprise_agent stopped successfully
Current state is: STOPPED

  2. De-activate the application:

    catalyst# app-hosting deactivate appid thousandeyes_enterprise_agent
thousandeyes_enterprise_agent deactivated successfully
Current state is: DEPLOYED

  3. Modify the Docker options, and exit three times:

    catalyst(config)#app-hosting appid thousandeyes_enterprise_agent
catalyst(config-app-hosting)#app-resource docker
catalyst(config-app-hosting-docker)#prepend-pkg-opts
catalyst(config-app-hosting-docker)#<run-opts command>
catalyst(config-app-hosting-docker)#exit
catalyst(config-app-hosting)#exit
catalyst(config)#exit

  4. Reactivate the application, and confirm that it’s activated:

    catalyst# app-hosting activate appid thousandeyes_enterprise_agent
thousandeyes_enterprise_agent activated successfully
Current state is: ACTIVATED

  5. Start the application, and confirm that it is running:

    catalyst# app-hosting start appid thousandeyes_enterprise_agent
thousandeyes_enterprise_agent started successfully
Current state is: RUNNING

Frequently Asked Questions

What is the expected NTP behavior for a Catalyst 8000 series deployed Enterprise agent?

The enterprise agent on a Catalyst 8000 series switch uses the host system kernel clock. It also sends packets to pool.ntp.org to determine any clock offset. It does not try to adjust the host or container clock but will adjust measurement timestamps based on the clock offset.

Can the default external NTP source (pool.ntp.org) be changed to a customer's internal NTP source?

No. The agent uses pool.ntp.org to determine clock offset by default; this is currently not configurable.

How do I connect to the agent shell for Cisco agents?

To access the agent shell of a Cisco Enterprise Agent that is actively running, use the following command:

catalyst#app-hosting connect appid {application name} session
#

Once inside the agent shell, you can refer to the agent log for any further troubleshooting:

# tail /var/log/agent/te-agent.log

If connection or DNS resolution errors are found in the log file, your agent cannot connect to the ThousandEyes platform. Check your app-vnic configuration and make sure the agent IP can reach the internet.

For more information on configuration options, see Docker Agent Config Options.

Can I use ThousandEyes troubleshooting utilities?

From Agent 4.0.2 onwards, te-agent-utils are pre-installed on Cisco Enterprise Agents. For more information on the available utilities, see CLI Network Troubleshooting Utilities.

What are the default trusted default root certificates used by the Enterprise Agent Docker container when communicating with ThousandEyes services?

  • issuer=O = Cisco, CN = Cisco Licensing Root CA

  • issuer=O = Cisco, CN = Cisco Basic Assurance Root CA 2099

  • issuer=O = Cisco, CN = Cisco ECC Root CA

  • issuer=O = Cisco Systems, CN = Cisco Root CA 2048

  • issuer=O = Cisco, CN = Cisco Root CA 2099

  • issuer=O = Cisco, CN = Cisco Root CA M1

  • issuer=O = Cisco, CN = Cisco Root CA M2

  • issuer=C = US, O = Cisco Systems, CN = Cisco RXC-R2

  • issuer=C = US, O = Amazon, CN = Amazon Root CA 1

  • issuer=C = US, O = Amazon, CN = Amazon Root CA 2

  • issuer=C = US, O = Amazon, CN = Amazon Root CA 3

  • issuer=C = US, O = Amazon, CN = Amazon Root CA 4

  • issuer=C = NO, O = Buypass AS-983163327, CN = Buypass Class 2 Root CA

  • issuer=C = US, O = DigiCert Inc, OU = www.digicert.com, CN = DigiCert Global Root CA

  • issuer=C = US, O = Internet Security Research Group, CN = ISRG Root X1

  • issuer=C = US, O = IdenTrust, CN = IdenTrust Commercial Root CA 1

  • issuer=C = BM, O = QuoVadis Limited, CN = QuoVadis Root CA 2

  • issuer=C = US, ST = New Jersey, L = Jersey City, O = The USERTRUST Network, CN = USERTrust ECC Certification Authority

  • issuer=C = US, ST = New Jersey, L = Jersey City, O = The USERTRUST Network, CN = USERTrust RSA Certification Authority

  • issuer=C = US, O = Google Trust Services LLC, CN = GTS Root R1

  • issuer=C = US, O = Google Trust Services LLC, CN = GTS Root R2

  • issuer=C = US, O = Google Trust Services LLC, CN = GTS Root R3

  • issuer=C = US, O = Google Trust Services LLC, CN = GTS Root R4

How do I install CA certificates on Cisco devices?

For CA certificate installation instructions, see Installing CA Certificates on Enterprise Agents.

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