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Upgrading Ubuntu OS on Enterprise Agents
NOTICE: This article contains a guide for upgrading Linux package-based Enterprise Agent deployments. For appliance-related upgrading information, see Upgrading Ubuntu 14.04 Trusty Tahr-Based Appliances instead.


The ThousandEyes Enterprise Agent support policy for Ubuntu-based Linux package Enterprise Agents is based on Ubuntu Long-Term Support maintenance updates and our Enterprise Agent support lifecycle policy. Ubuntu version 14.04 LTS (a.k.a. “Trusty Tahr”) will reach the end of support on 2019-04-30 and end of life on 2019-06-30.
Per the ThousandEyes Enterprise Agent operating system end-of-life announcement in our Release Update 2019-01-08, ThousandEyes' support for Enterprise Agents installed on Ubuntu 14.04 LTS ("Trusty Tahr") operating system will end after 2019-06-30.
This article provides you with step-by-step instructions to complete an in-place upgrade of Linux package-based agents from Ubuntu 14.04 LTS (Trusty Tahr) to Ubuntu 16.04 LTS (Xenial Xerus) and from Ubuntu 16.04 LTS to Ubuntu 18.04 LTS (Bionic Beaver).

Agents Running on Unsupported Operating Systems

After an Enterprise Agent reaches its end-of-life, enabled Agents running on the unsupported operating systems will cease to function. At the end-of-life date, the ThousandEyes platform will stop accepting data from such agents without notice. Customers are encouraged to upgrade to a supported version of their operating system. Supported operating system versions can be found in the article Supported Enterprise Agent operating systems.
Additionally, an "Agents with Problems" notice in the platform will let you know that we've identified an Agent running on an end-of-life operating system. Users will see this message in the Agent Settings page, as well as from the Agent icon in the top navigation bar.

Upgrade Procedure

In most cases, customers can upgrade from Ubuntu 14.04 LTS or 16.04 LTS by first ensuring the system is up to date, followed by simply running the standard Ubuntu distribution upgrade process and completed by the reinstallation of Enterprise Agent software.
To update your Ubuntu system to latest software versions (within an LTS release) and thus prepare it for the distribution upgrade, run the following commands:
$ sudo apt-get update
$ sudo apt-get dist-upgrade -y
To install the distribution upgrade tool, run the following command:
$ sudo apt-get install ubuntu-release-upgrader-core
To start the distribution upgrade, run the following command and follow the onscreen instructions (including the request to reboot the system):
$ sudo do-release-upgrade
Consult the Ubuntu upgrade documentation for full details about upgrading Ubuntu operating systems in-place.

Post-Reboot Tasks

Once the in-place upgrade completes and your system is rebooted, you should be logged into a fresh Ubuntu 16.04 operating system. You can quickly verify this by running the following command:
$ cat /etc/os-release
VERSION="16.04.5 LTS (Xenial Xerus)"
PRETTY_NAME="Ubuntu 16.04.5 LTS"
The upgrade process has left the ThousandEyes APT repository disabled. You need to re-enable it. To do so, run the sudo su command to switch to the root user, then run the relevant command below:
For upgrading from Ubuntu 14.04 to Ubuntu 16.04:
echo "deb https://apt.thousandeyes.com/ xenial main" > /etc/apt/sources.list.d/thousandeyes.list
When upgrading from Ubuntu 16.04 to Ubuntu 18.04, use this slightly modified command:
echo "deb https://apt.thousandeyes.com/ bionic main" > /etc/apt/sources.list.d/thousandeyes.list
Updating the repository metadata should confirm your ThousandEyes APT repository is correctly configured on your updated Ubuntu system. To update the repository metadata, run the following command:
sudo apt-get update
Now let's reinstall the ThousandEyes Enterprise Agent software:
sudo apt-get remove te-agent te-browserbot
sudo apt-get install te-agent te-browserbot
The first command above (removal) is not required when upgrading Ubuntu 14.04 to 16.04, but it is required when upgrading from 16.04 to 18.04.
Once reinstalled, start the relevant services and enable their boot-time startup as well:
sudo systemctl start te-agent
sudo systemctl start te-browserbot
sudo systemctl enable te-agent
sudo systemctl enable te-browserbot
Check the agent and browserbot services are running using the following set of commands:
sudo systemctl status te-agent
sudo systemctl status te-browserbot
Example output of status check command:
$ sudo systemctl status te-agent
● te-agent.service - ThousandEyes Agent
Loaded: loaded (/lib/systemd/system/te-agent.service; enabled; vendor preset: enabled)
Active: active (running) since Tue 2019-04-09 11:50:29 IST; 2min 42s ago
Main PID: 1020 (te-agent)
Tasks: 9
Memory: 24.5M
CPU: 380ms
CGroup: /system.slice/te-agent.service
└─1020 /usr/local/bin/te-agent -C /etc/te-agent.cfg
Apr 09 11:50:29 ubuntu-16-04-lts-xenial-te-package systemd[1]: Started ThousandEyes Agent.
If the output states the services are inactive run the following commands:
systemctl start te-agent
systemctl start te-browserbot
The final check you need to do takes place in the Cloud & Enterprise Agent > Agent Settings section of the web UI. Ensure the agent has contacted the platform and is showing the correct operating system version information, like this:
Appliance upgrade verification in web UI
The important details to pay attention to are:
  1. 1.
    Agent continuously checking in: Once the upgrade is complete, the agent should be checking in with the platform roughly once every minute.
  2. 2.
    Operating system version updated: The Ubuntu 16.04.x LTS text should be displayed (or 18.04 if you've already upgraded to Ubuntu Bionic - if you have, kudos to you for being proactive!)
  3. 3.
    Agent and BrowserBot versions up to date: The upgrade process installs the latest available software versions. This section should not be showing any red text indicating obsolete software versions.

Free Up Disk Space

Optionally, you can check your free disk space and try to remove unused packages and/or old kernel images that are not needed any longer. To do so, run the following commands:
# This will show you free disk space on each partition
$ sudo df -h
# This will remove all unneeded packages
$ sudo apt-get autoremove --purge

Related Information

The following articles and external resources provide additional information on this topic:

Further Assistance

If you have an issue not listed here or need further help, contact the ThousandEyes Customer Engineering team.
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Agents Running on Unsupported Operating Systems
Upgrade Procedure
Post-Reboot Tasks
Related Information
Further Assistance