Alerts

The ThousandEyes platform allows you to configure highly customizable alert rules and assign them to tests, in order to highlight or be notified of events of interest. For those who want simplicity in alert configuration and management, the ThousandEyes platform ships with default alert rules configured and enabled for each test.
For a hands-on overview where you can configure a basic alert rule, see Getting Started with Alerts. For a more detailed guide, see Creating and Editing Alert Rules.

Assignment to Tests

Once you have created an alert rule it can be assigned to any test that has the Enable box checked on the test configuration page (e.g., Cloud and Enterprise Agents > Test Settings > Tests for Cloud and Enterprise Agent test configuration). By default, each test has the rule "Default <test type> Rule" assigned to it. To add or remove alert rules from tests, click the pull-down menu below the Enable box, and select or deselect alert rules. Deselecting a default alert rule from a test removes the alert rule from the test, but does not stop the alert rule from being added by default to new tests. See Default Alert Rules for information about how to stop an alert rule from being added by default to tests.
Alerts dropdown on test settings screen
To create a new alert rule, click the Edit Alert Rules link to access the Add New Alert Rule screen, and create your rule. You will then return to the test configuration page, and use the pull-down menu to assign your new rule to the test.

Alert Exclusions

Cloud Agents displaying a "Local Problems" message on a test results page are excluded from alert calculations.
Agent with "local problems" message
This is the equivalent of having the alert rule's Agents field set to "All agents except" the Cloud Agent with the "Local Problems" message.