Retaining Data Beyond the 90-Day Limit
Due to recent platform-wide naming, navigation, and URL changes in the ThousandEyes product, you may notice some discrepancies between the product and the screenshots displayed in our technical documentation. The instructions and actual pages in the product are still valid and haven’t changed. Please bear with us as we update our screenshots to better match the in-product experience. See the full scope of changes on Naming and Navigation Menu changes - Summary List.
In the ThousandEyes web interface, test data expires after 31 days, and after 90 days via the API (with minor exceptions). If you need to preserve an event for future examination, to periodically sample your test results for a long-term baseline or for other needs, you can permanently save a time interval of up to two days of data via a private snapshot, which is private to your account group.
Private Snapshots
Save a private snapshot by clicking the Snapshot button above your test, providing a name, and selecting the window of data that will be stored, per the Save a Snapshot window, shown below. Then select "A ThousandEyes account is required to view".
Once the private snapshot is saved, the data within the time interval will be preserved indefinitely. Access the snapshot in the Private Snapshots screen by navigating to Manage > Sharing > Private Snapshots. This screen lists your saved private snapshots, and allows you to access the snapshot by clicking the X-Layer icon, circled below. Click on the row to change the name of the snapshot.
Private to Public Snapshots
If you need to share the private snapshot data outside your account group, you can turn your private snapshot into a public snapshot.
Open the private snapshot using the X-Layer icon circled in red, above.
This opens the snapshot.
Click the "gear" settings icon.
Select "Anyone with the link can view".
This creates a share link which you can then copy for sharing.
Note: The public snapshot inherits the time window of the private snapshot.
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