Endpoint Agent Views 2.0
The Agent Views of the Endpoint Agent provide detailed endpoint-related data from a single agent, offering end-to-end visibility for easy and efficient troubleshooting and issue diagnosis, even with limited technical expertise.
This view enables users to troubleshoot any issue affecting an agent by displaying all the information related to the connectivity of that agent and their monitored applications.
Overview
The Agent Views can be broken into two sections:
The Agent Details section is a primary section that describes the information related to the agent along with the Search.
The Agent Experience section is the main part that offers detailed information to troubleshoot agent-related issues. It also includes details about the agent's local networks and the monitored applications. Additionally, it provides the Timeline Range Selector.
Agent Details
The Agent Details section located at the top of the view, provides the following detailed information about the selected agent:
Hostname
Location
Agent Version
Private IP Address
Public IP Address
Users
Labels
License Type
Search
The Search field helps you find the desired agent. You can perform the search using the following parameters:
Agent Name
Hostname
Username
IP Address (public/private)
Agent Experience
You can analyze the performance of the desired agent by referring to the overall Experience Score in this section of the agent views. The experience section is divided into three progressive sub-sections to give you a detailed visual view and relevant data to troubleshoot the issues:
Timeline Range Selector
Heat Map
Experience Timeline
Segment Visualization
Timeline Range Selector
The Timeline Range Selector allows you to customize the time window that the timeline focuses on. You can select the time range as a Relative Time Interval or a Fixed Time Interval.
Heat Map
The Heat Map section is located below the timeline range selector. It provides a visual representation of internet access performance and all tests conducted for different applications by the specified agent.
The left-hand side lists all the parameters corresponding to internet access (such as Agent, Gateway, VPN) and tests running for different applications, and the rows adjacent to the tests display the performance for the selected time range.
The Heat map represents the degradation of the test experience in a shade of colors ranging from white (good) to red (worse). You can select the desired column or multiple columns (by holding the Shift key) for quicker issue identification and detailed analysis of underlying causes.
Experience Timeline
This section describes the performance of the selected tests for the specified time range in a combination of various segments. Each segment represents an element of the end-to-end supply chain that usually belongs to a different owner. By this, the user can more easily isolate where a potential issue might be.
The left-hand side displays all the segments for which the data is shown, and the corresponding timeline shows the complete data for the selected segment. Each segment selected from the left-hand side has a drop-down on the right-hand that offers all the available metrics to refine your results. By default, the segment score is selected. That score represents all the metrics available for that segment in a single value so the user can easily understand the average experience.
In addition, the user can select in each segment the specific elements (e.g., tests for the application segment) to show in the timeline from the drop-down menu at the top of the timeline. Additionally, the legend explains the colors associated with each element in the timeline.
The following table explains the different combinations of metrics that can be used to refine your results:
| Metric | Values |
|---|---|
Application | Application Score HTTP Availabilty HTTP Response Time Loss Latency Jitter TCP Connection Failures |
Agent/System | Agent Score CPU Memory |
Gateway/Wireless | Gateway Score Signal Quality Link Speed Throughput Retransmission Rate Roaming Events Channel Changes Gateway Loss Gateway Latency Gateway Jitter |
VPN | VPN Score Loss Latency Jitter |
Proxy | Loss Latency Jitter |
DNS | Loss Latency Jitter Domain resolution Time |
Imported Metrics | Call Score |
Logs
The Log tab provides information about different network changes the agent detects, helping to understand its network condition. The following events when triggered, create an entry in the log table:
Wifi getting connected, disconnected, or changed
VPN status connected or disconnected
Agent status online or offline
The following figure shows an example of what you might see when you view the log:
The log table provides the following information:
A short description of the change produced
Location and information related to the change produced
Time of the corresponding change.
Segment Visualization
This view provides a comprehensive look at the entire network journey, starting from the agent and ending at the destination/application. This allows for pinpointing the specific segment causing performance degradation, along with its metrics and values.
The view breaks down the entire path in the following segments:
Agent
Connection
Gateway
VPN
Internet
Application
Each segment provides detailed information and visual aids to troubleshoot any underlying network issues. Additionally, each segment highlights issues in Red and good performance in Green.
By default, the segment visualization covers all tests running on the agent, but you can use the drop-down menu at the top to filter the results for a specific test.
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