Verify Your Domains

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Some ThousandEyes features require proof that you own your domain. Other features use domains to ensure the security and integrity of your organization. You can also use domains to help with user management.

Add and Verify a Domain or Subdomain

Verify your domains and subdomains to confirm ownership within ThousandEyes. Verifying domains allows you to claim users into your organization when they have signed up through a different organization.

To verify a domain, ThousandEyes provides a token to add to your domain host's DNS TXT record. ThousandEyes then checks the DNS record to confirm ownership.

Before You begin

• You must own the domains you want to verify and claim.

• You must add domains in a specific order to prevent admin lockout. For example, you must add the administrator domain first, followed by all other domains.

Steps

1. In ThousandEyes, navigate to Manage > Account Settings > Organization Settings.

2. In the Single Sign-On (SSO) section, click Go to admin portal.

3. In the Cisco Identity portal, go to Settings > Domains > Add domain.

4. Enter your domain or subdomain name and click Next.

5. Copy the verification token into your DNS TXT record.

   • If your DNS host supports only one TXT record, add the token on a separate line.

   • If your DNS host supports multiple records, add your token on a single line in its own TXT record.

6. Choose one of the following:

   • Add the DNS TXT record to your DNS server.

   • If your DNS server is configured by another administrator, send the DNS TXT record to your administrator to add to your DNS server.

7. Click Add domain.

   • Your domain appears in your list of domains with the status Pending. Once verified, the status changes to Verified.

     After the domain is verified, the TXT record is no longer required, and you can remove the verification token from your DNS server.

   • If the verification fails, the error is cached by your DNS server. Your DNS server clears the cache after the specified length of time in the Time To Live (TTL) setting. You must wait to try again after the DNS server clears the cache. You can add the verification token again and request the verification for the domain.

Remove a domain

You can remove a domain from your organization at any time. For example, if you sell a domain or no longer need a test domain used in a trial, you may want to remove it.

Steps

1. In ThousandEyes, navigate to Manage > Account Settings > Organization Settings.

2. In the Single Sign-On (SSO) section, click Go to admin portal.

3. In the Cisco Identity portal, go to Settings > Domains.

4. Click the ... button beside the domain you want to remove, and click Remove domain.

5. Click Remove to confirm that you want to remove the domain from your list.