# ThousandEyes and GenAI

A number of generative artificial intelligence-powered capabilities ("GenAI") are integrated into the ThousandEyes platform. This article provides an overview of each GenAI feature, links to the relevant documentation, our data privacy and security policies, and the instructions for opt-ing out of all GenAI-powered content.

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GenAI capabilities are not available for ThousandEyes for Government.
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## GenAI-Powered Capabilities

### Cisco AI Assistant Integrated in ThousandEyes

The Cisco AI Assistant is embedded within ThousandEyes to provide GenAI-driven troubleshooting support and situational analysis. It helps users quickly identify and understand network and application issues by summarizing alerts, events, and outage data. The assistant also supports natural language queries about product documentation and API usage, offering relevant links and insights to accelerate problem resolution.

For more information, see [Cisco AI Assistant Integrated in ThousandEyes](https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes#cisco-ai-assistant-integrated-in-thousandeyes).

### ThousandEyes MCP Server

The ThousandEyes MCP server allows you to connect an AI assistant directly to the ThousandEyes platform. The assistant can then use natural language to access and analyze ThousandEyes network monitoring data through a standardized interface.

For more information, see [ThousandEyes MCP Server](https://docs.thousandeyes.com/product-documentation/integration-guides/thousandeyes-mcp-server).

### Event Summarization

ThousandEyes uses large language models (LLMs) to generate GenAI-driven summaries of events, helping users, especially newcomers, understand the nature and cause of events. Users can click the Summarize Event button to receive a natural language breakdown of what the event is and why it was generated, with the ability to ask follow-up questions for deeper insights.

For more information, see [Event Detection](https://docs.thousandeyes.com/product-documentation/event-detection#event-summarization-using-large-language-models-llms).

### AI Views Explanations

The views explanation tool provides analysis for multiple rounds of network and application synthetics tests.

For more information, see [AI Views Explanations](https://docs.thousandeyes.com/product-documentation/internet-and-wan-monitoring/viewing-data#ai-views-explanations)

## GenAI Data Privacy and Customer Security

At Cisco, we believe that GenAI can be leveraged to power an inclusive future for all. We also recognize that by applying this technology, we have a responsibility to mitigate potential harm. That is why Cisco adheres to our [Responsible AI Framework](https://www.cisco.com/c/dam/en_us/about/doing_business/trust-center/docs/cisco-responsible-artificial-intelligence-framework.pdf), which is based on [six principles](https://www.cisco.com/c/dam/en_us/about/doing_business/trust-center/docs/cisco-responsible-artificial-intelligence-principles.pdf) of Transparency, Fairness, Accountability, Privacy, Security and Reliability.

You can read more about Cisco ThousandEyes' approach to GenAI here: [Cisco ThousandEyes GenAI Transparency Technical Note](https://trustportal.cisco.com/c/r/ctp/trust-portal.html#/19769090650056326).

## Opting Out of GenAI-Powered Capabilities

You can opt-out of GenAI-based features available in ThousandEyes by navigating to **Manage -> Account Settings -> Organization Settings -> AI Features**:

![GenAI Data Usage and Training Toggles](/files/yRlXH6TC2CKyEZk1JT3K).

Two toggles are available:

* GenAI Data Usage: Enables or disables access to the ThousandEyes MCP server and all GenAI features within the platform.
* GenAI Training: Controls whether your [customer data](https://trustportal.cisco.com/c/r/ctp/trust-portal.html#/19609065046115930) may be used for training or fine-tuning ThousandEyes' GenAI models.

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Only organization administrators can configure this toggle.
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