Test Your SSO Setup

It's good practice to test your SSO setup before you activate a routing rule. This ensures that ThousandEyes directs users to the correct identity provider(IdP) when multiple IdPs have been configured.

Steps

1. In ThousandEyes, navigate to Manage > Account Settings > Organization Settings.

2. In the Single Sign-On (SSO) section, click Go to admin portal.

3. In the Cisco Identity portal, click Settings > Manage IdPs.

4. Under the Identity providers (IdPs) tab, click the ... icon next to the identity provider you want to test, and select Test SSO Setup. A new browser tab opens. Authenticate with the IdP by signing in.

   To see the full SSO sign-in experience, you can also click Copy URL to clipboard and paste it into a private browser window. From there, walk through signing in with SSO. This removes any cached browser information that could result in a false positive when testing your SSO configuration.

If you receive an authentication error, there may be a problem with the credentials. Check the username and password, then try again.

1. Return to the Cisco Identity portal.

   • If the test was successful, select Successful test. Click Activate SSO and IdP, then click Save.

   • If the test was unsuccessful, select Unsuccessful test. Revisit Configure SSO with Cisco Account to correct any configuration errors.

The SSO configuration doesn't take effect in your organization until you activate SSO.

Next Steps

Manage your Service Provider Certificates