ThousandEyes and AI

A number of AI-powered capabilities are integrated into the ThousandEyes platform. This article provides an overview of each feature, links to the relevant documentation, our data privacy and security policies, and the instructions for opt-ing out of all AI-powered content.

AI-Powered Capabilities

Cisco AI Assistant Integrated in ThousandEyes

The Cisco AI Assistant is embedded within ThousandEyes to provide AI-driven troubleshooting support and situational analysis. It helps users quickly identify and understand network and application issues by summarizing alerts, events, and outage data. The assistant also supports natural language queries about product documentation and API usage, offering relevant links and insights to accelerate problem resolution.

For more information, see Cisco AI Assistant Integrated in ThousandEyes.

ThousandEyes MCP Server

The ThousandEyes MCP server allows you to connect an AI assistant directly to the ThousandEyes platform. The assistant can then use natural language to access and analyze ThousandEyes network monitoring data through a standardized interface.

For more information, see ThousandEyes MCP Server.

Event Summarization

ThousandEyes uses large language models (LLMs) to generate AI-driven summaries of events, helping users, especially newcomers, understand the nature and cause of events. Users can click the Summarize Event button to receive a natural language breakdown of what the event is and why it was generated, with the ability to ask follow-up questions for deeper insights.

For more information, see Event Detection.

AI Views Explanations

The AI Assistant views explanation tool provides analysis for multiple rounds of network and application synthetics tests. For more information, see AI Views Explanations

AI Data Privacy and Customer Security

At Cisco, we believe that generative artificial intelligence ("GenAI") can be leveraged to power an inclusive future for all. We also recognize that by applying this technology, we have a responsibility to mitigate potential harm. That is why Cisco adheres to our Responsible AI Framework (the "Framework"), which is based on six principles of Transparency, Fairness, Accountability, Privacy, Security and Reliability.

You can read more about Cisco ThousandEyes' approach to GenAI here: Cisco ThousandEyes GenAI Transparency Technical Note.

Opting Out of AI Views Explanations

You can opt-out of all Cisco AI-based features available in ThousandEyes by navigating to Manage -> Account Settings -> Organization Settings -> AI Features, switching the toggle to Off, and clicking Save Changes.

Only organization administrators can configure this toggle.