Endpoint Agent Views
The Agent Views of the Endpoint Agent provides detailed endpoint-related data from a single agent, offering end-to-end visibility for easy and efficient troubleshooting and issue diagnosis, even with limited technical expertise.
This view enables users to troubleshoot any issue affecting an agent by displaying all the information related to the connectivity of that agent and their monitored applications.
The Agent Views can be broken into two sections:
The Agent Details section is a primary section that describes the information related to the agent along with the Search.
The Agent Experience section provides comprehensive guidance for troubleshooting agent-related issues. It helps you in identifying the problems that affect agents, including network connectivity and monitored applications. You can drill down for more details to speed up resolution. The section also includes a Timeline Range Selector.
Agent Details
The Agent Details section located at the top of the view, provides the following detailed information about the selected agent:
Hostname
Location
Agent Version
Private IP Address
Public IP Address
Users
Labels
License Type
Last Seen
Search
The Search field helps you find the desired agent. You can perform the search using the following parameters:
Agent Name
Hostname
Username
IP Address (public/private)
Agent Experience
You can analyze the performance of the desired agent by referring to the overall Experience Score in this section of the agent views. The experience section is divided into three progressive sub-sections to give you a detailed visual view and relevant data to troubleshoot the issues:
Timeline Range Selector
Summary Cards
Advanced Heatmap
Metrics and Logs
Segment Visualization
Timeline Range Selector
The Timeline Range Selector allows you to customize the time window on which the timeline focuses. You can select the time range as a Relative Time Interval or a Fixed Time Interval.
Summary Cards
Summary Cards present a visual overview of all Internet Connectivity parameters—including System, Connection, Gateway, VPN, and Proxy—based on the selected time range. They also display the status of all Monitored Applications during that period. Each card clearly shows whether the application or segment is healthy or unhealthy, making it easy to identify potential issues at a glance. Summary cards summarize data for the entire selected time range, not for a specific round. To view more detailed information, select a card. ThousandEyes will then load the most representative metric (such as the score) for that element across the chosen time range, display it on the timeline, and automatically detect and highlight the worst experience round with a segmented view for that round.
Advanced Heatmap
To open the Advanced Heatmap section, use the toggle in the upper-right corner of the Summary Cards section.
The Advanced Heatmap section comprises:
Experience Score Timeline
Heat Map
Experience Score
The Experience Score is a timeline representing the average overall experience across all tests the specified agent conducts. This score is visually displayed using a color gradient, ranging from white (indicating good performance) to red (indicating poor performance). Here, you can quickly assess the overall experience at a glance.
Heat Map
The Heat Map section is located below the timeline range selector. It visually represents internet access performance and all tests conducted for different applications by the specified agent.
The left-hand side lists all the parameters corresponding to internet access (such as Agent, Connection, Gateway, and VPN) and tests running for different applications. The rows adjacent to the tests display the performance for the selected time range.
The Heat map represents the degradation of the test experience in a shade of colors ranging from white (good) to red (worse). You can select the desired column or multiple columns (by holding the Shift key) for quicker issue identification and detailed analysis of underlying causes.
Metrics and Logs
This section provides a more detailed view, displaying metric values for the time range you selected earlier. When you select a specific card or heatmap cell, the timeline automatically loads data for the most relevant metric based on your selection. This makes it easier to identify potential issues within the selected time period so you can focus your analysis.
At the top, select the Metrics tab and then from the Metrics drop-down, you can select up to multiple metrics (upto five) across the different segments to view and correlate simultaneously. This makes it much easier to identify how spikes or drops in one metric affect others. 
In addition, the user can select in each segment the specific elements (e.g., tests for the application segment) to show in the timeline from the drop-down menu at the top right corner. Additionally, the legend explains the colors associated with each element in the timeline.
The following table explains the different combinations of metrics that can be used to refine your results:
Application
Application Score >HTTP Availabilty HTTP Response Time HTTP Throughput Experienced Time to First Byte <br /Loss Latency Jitter TCP Connection Failures
Agent/System
Agent Score CPU Memory
Connection
Connection Score Signal Quality Link Speed Throughput Retransmission Rate Roaming Events Channel Changes RSSI
Gateway/Wireless
Gateway Score Signal Quality Link Speed Throughput Retransmission Rate Roaming Events Channel Changes Gateway Loss Gateway Latency Gateway Jitter
VPN
VPN Score Loss Latency Jitter
Proxy
Loss Latency Jitter
DNS
Loss Latency Jitter Domain resolution Time
Imported Metrics
Call Score
Logs
The Log tab provides information about different network changes the agent detects, helping to understand its network condition. The following events when triggered, create an entry in the log table:
Wifi getting connected, disconnected, or changed
VPN status connected or disconnected
Agent status online or offline
The following figure shows an example of what you might see when you view the log:
The log table provides the following information:
A short description of the change produced
Location and information related to the change produced
Time of the corresponding change.
Segment Visualization
The segmented visualization gives you a detailed view of the entire network path for a single round, from the agent to the destination or application. The specific round is displayed in the top right corner of the segmented visualization area. Unlike the heatmap or summary cards, which show data for the entire selected time range, the segmented visualization focuses on just one point in time. This targeted view helps you quickly identify the exact segment causing performance issues, along with its metrics and values.
The view breaks down the entire path in the following segments:
Agent
Connection
Gateway
VPN
Proxy
Internet
Application
Each segment provides detailed information and visual aids to troubleshoot any underlying network issues. Additionally, each segment highlights issues in Red and good performance in Green.
By default, the segment visualization covers all tests running on the agent, but you can use the drop-down menu at the top to filter the results for a specific test.
Connection Score
The Connection Score is computed to help you analyze the performance of your Wired (Ethernet), Wi-Fi, or cellular connection. For example, the Connection Score for your Wi-Fi is derived from the wireless metrics collected by the local network tests. Similarly, for cellular connection, the score is computed based on signal strength metrics (such as RSSI, signal power, quality, SNR)
Viewing the Mobile Endpoint Agent Cellular Data
The mobile agent provides existing data and, when connected to a mobile operator, includes cellular telemetry and telephony metrics. These features help close the gap in mobile connectivity assurance and troubleshooting. As a result, businesses can optimize network performance, lower operational costs, and improve the experience for end users. You can find this additional data in the in the Connection segment:
Cellular Telemetry Data
Carrier Name
RSSI -Received Signal Strength Indicator
RSRP- Reference Signal Received Power
RSRQ -Reference Signal Received Quality
SINR -Signal to Interference and Noise Ratio
Core Telephony
network generation -3G/4G/5G
network subtype - NR, LTE, HSPA, GPRS, EDGE, CDMA, 1xRTT, UMTS, IDEN, EVDO, EHRPD, WiMAX, GSM, iWLAN, UNKNOWN.
The following table lists possible reasons why some of the metrics above might be missing:
Carrier Name
No SIM card, no permissions, Airplane Mode, or custom Android ROMs.
RSSI
Weak/no signal, Wi-Fi-only devices, or limited permissions.
RSRP
Device not on LTE/5G, unsupported hardware, or network coverage issues.
RSRQ
Same as RSRP; also dependent on LTE/5G availability and device capabilities.
SINR
Advanced metric; may require specific hardware or network conditions (LTE/5G only).
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