> For the complete documentation index, see [llms.txt](https://docs.thousandeyes.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.thousandeyes.com/solution-guides/monitoring-applications-and-services.md).

# Monitoring Applications and Services

Use these guides to monitor collaboration, SaaS, and business-critical services, including Microsoft 365, Microsoft Teams, Salesforce, Slack, Webex Meetings and Calling, and Zoom. Some articles apply platform concepts like hub-and-spoke agent placement to the application you want to monitor.

## Available Guides

* [**Monitoring Microsoft 365**](https://docs.thousandeyes.com/solution-guides/monitoring-applications-and-services/monitoring-microsoft-365)
  * **Why use this:** Outlines strategies for tracking connectivity to Exchange, SharePoint, and Teams, providing early warning for service degradations.
  * **What this is for:** Responding to user connection tickets and ensuring comprehensive monitoring coverage.
* [**Monitoring Microsoft Teams**](https://docs.thousandeyes.com/solution-guides/monitoring-applications-and-services/monitoring-microsoft-teams)
  * **Why use this:** Focuses on real-time audio and video performance metrics.
  * **What this is for:** Applying first-call resolution strategies for call quality complaints and isolating faults.
* [**Monitoring Salesforce**](https://docs.thousandeyes.com/solution-guides/monitoring-applications-and-services/monitoring-salesforce)
  * **Why use this:** Provides best practices for tracking SaaS login and critical transaction flows.
  * **What this is for:** Tracking vendor SLAs and securing reliable application connectivity.
* [**Monitoring Slack**](https://docs.thousandeyes.com/solution-guides/monitoring-applications-and-services/monitoring-slack)
  * **Why use this:** Details hub-and-spoke monitoring architectures and API endpoint tracking techniques.
  * **What this is for:** Configuring and scaling monitoring coverage across distributed enterprise environments.
* [**Monitoring Webex Meetings with Endpoint Agents**](https://docs.thousandeyes.com/solution-guides/monitoring-applications-and-services/monitoring-webex-meeting-with-epa)
  * **Why use this:** Focuses on user session views and local network statistics to pinpoint exactly where meeting traffic is dropping (e.g., VPN vs. Wi-Fi).
  * **What this is for:** Troubleshooting meeting quality for individual remote users.
* [**Monitoring Webex Calling**](https://docs.thousandeyes.com/solution-guides/monitoring-applications-and-services/monitoring-webex-calling)
  * **Why use this:** Discusses VoIP traffic prioritization, DSCP tagging, and QoS metrics.
  * **What this is for:** Gaining precision in test configuration and tracking voice-quality symptoms.
* [**Monitoring Webex Meetings with Cloud and Enterprise Agents**](https://docs.thousandeyes.com/solution-guides/monitoring-applications-and-services/monitoring-webex-meeting-with-cea)
  * **Why use this:** Explains the deployment of external and internal vantage points around Webex infrastructure.
  * **What this is for:** Managing mass deployment of agents and network topology planning.
* [**Monitoring Zoom**](https://docs.thousandeyes.com/solution-guides/monitoring-applications-and-services/monitoring-zoom)
  * **Why use this:** Gives best practices for understanding Zoom's distributed architecture and mapping user symptoms to specific network path hops.
  * **What this is for:** Gathering evidence to quickly isolate issues across distributed architectures.