> For the complete documentation index, see [llms.txt](https://docs.thousandeyes.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/view-results/results-overview.md).

# Results Overview

## Viewing the Results Table

Your results table is the primary interface for comparing providers. It displays performance data organized by user location and displays overall scores according to your specified metric priorities and calculation mode.

![Results table with default columns and overall scores](/files/56JyljShBlrNi9sjEaGw)

Your results table includes the following columns by default:

| Column                               | Description                                                                                                                                                                  |
| ------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Overall Score                        | Positions providers in descending order based on weighted overall score (0–100.00) for this location and these query parameters.                                             |
| Provider                             | Provider name and Autonomous System Number (ASN), for example, "Verizon AS 701".                                                                                             |
| Application(s)                       | List of applications for this provider network. Displays test availability (black: yes, gray: no), depending on destination view.                                            |
| Cloud Region(s) (when selected)      | List of cloud regions for this provider network. Displays test availability (black: yes, gray: no), depending on destination view.                                           |
| Latency                              | In summary views, shows latency performance score and stability score. In single-destination views, shows latency measurement value (ms), stability score, and trend.        |
| Loss                                 | In summary views, shows packet loss performance score and stability score. In single-destination views, shows packet loss measurement value (%), stability score, and trend. |
| Jitter                               | In summary views, shows jitter performance score and stability score. In single-destination views, shows jitter measurement value (ms), stability score, and trend.          |
| TTFB (when applications are visible) | In summary views, shows TTFB performance score and stability score. In single-destination views, shows TTFB measurement value (ms), stability score, and trend.              |
| Outages                              | Count of provider outages detected over the selected time frame.                                                                                                             |
| Total Unique AS Paths                | Count of distinct AS paths from source to destination over the selected time frame.                                                                                          |

You can add additional metric columns to the table if you have selected any applications as destinations. See [Application Metrics](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/build-a-query/prioritize-metrics#application-metrics) for the list of additional metrics and [Configuring Visible Columns](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/view-results/results-overview#configuring-visible-columns) about how to add them to your table.

## Understanding the Results Table

### Overall Score

Provider Intelligence calculates an [overall score](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/scoring-methodologies/overall-scoring) (0–100.00) for every provider available in each of your selected locations. The score is a weighted combination of individual metric scores based on your [prioritized metrics](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/build-a-query/prioritize-metrics) and your selected [results calculation](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/build-a-query/specify-results-calculation) mode.

The providers then appear in descending order on the results table.

### Metric Scores vs. Measurements

Depending on which [destination view](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/view-results/destination-views) you've selected, metric columns display either:

* Scores (0–100): Used in **Summary View** and **Universal Application Summary** views when comparing across multiple destinations. Comprise performance scores and stability scores. Higher is better.
* Raw Measurements: Used in single-destination views (for example, 12.5 ms for latency, 0.02 % for loss). Lower is better, except for throughput; see [Prioritize Metrics](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/build-a-query/prioritize-metrics) to understand how to interpret each raw metric.

See also [Understanding Scores](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/scoring-methodologies/understanding-scores) for an explanation of the different scores we calculate and why we use them.

Trends are calculated separately for each percentile and might change when you adjust your [Summary Statistics](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/view-results/summary-statistics) or [time frame](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/build-a-query/set-the-time-frame). See [Trend Analysis](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/scoring-methodologies/trend-analysis) for more details.

## Table Configuration Options

![Table configuration options above the results table](/files/6iDzQxArvsKi8GnGya3J)

### Filtering by Location

![User locations scrollbar filtering results by location](/files/f1jtMjVd7Xk9hIUYftTW)

If your query includes multiple locations, use the **User Locations** scrollbar to the left of the table to filter on a specific location. A separate results table is displayed for each location. The “0/n” counter under each location name displays how many providers out of the total available you’ve selected in each location.

### Filtering by Provider

![Providers dropdown filtering the results table](/files/T1YiGCqGMU04SgvkVgiN)

Use the **Providers** dropdown above the table to filter only by providers you want to compare. The **User Locations** column updates its “0/n” counters to show which locations have tests running through those provider networks. Use this to quickly determine how specific providers score across multiple locations.

### Filtering by Destination

![Destination view selector on the results page](/files/6rUKqWEEZhvAM6lXzNUe)

When you select multiple destinations in your query, the results table defaults to either the **Summary View**, displaying scores for each metric calculated for your chosen destinations, or the **Universal Application Summary** view, which shows scores for *all applications* with coverage from each provider at that location.

You can also switch to a single-destination view, which shows you the raw metrics for each provider at that destination.

To better understand what each view displays and when, see [Destination Views](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/view-results/destination-views).

### Showing Providers with No Coverage

![The Show provider with no coverage toggle and resulting no-coverage providers added to the list](/files/1MWgKluUjCxRxkwZ9kxq)

In **Summary View**, the **Show providers with no coverage** toggle defaults to include providers that are present in the selected user location but do not have test coverage for any destination in the current query. You must select at least one application as a destination to view providers without coverage.

Provider Intelligence leverages its broader dataset to include these providers, which do have test coverage to destinations other than the ones you’ve selected, so you can view a complete list of known providers at a location regardless of the confines of any specific query.

No-coverage rows are visually separated from the scored results. In these rows:

* Destination indicators are grayed out because no tests run to the selected destinations through the provider’s network.
* Performance metric columns are empty because there is no objective comparison data for the query.
* Selection checkboxes are unavailable; you cannot include these providers in reports, monitored providers, or time-series charts.

No coverage does not mean the provider is unavailable or performing poorly. It means Provider Intelligence cannot score that provider for the current query selections. See [Data Sources and Coverage](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/data-sources-and-coverage) for more information.

While providers without coverage cannot be scored in the **Summary View**, you can view scores for these providers within the **Universal Application Summary** view, which compares providers based on the application destinations that do have test coverage. See [Filtering by Destination](#filtering-by-destination).

### Changing the Summary Statistic

![Summary statistics selector for percentile or average views](/files/cxz5Ia9qg8w16vkmnuQ8)

The **Summary Statistics** selector allows you to choose which statistical calculation to apply to your results data, such as 95th or 50th percentile. Results default to ThousandEyes Recommended, which is a predetermined percentile applied to each metric and chosen for its industry standard performance gauge, but you can choose to view averages or a certain percentile across all metrics.

See [Summary Statistics](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/view-results/summary-statistics) for a detailed explanation of when and why to view different percentile statistics.

### Configuring Visible Columns

Customize which columns appear in your table and where:

1. Click the cog icon (⚙️) above the table.
2. Check or uncheck metrics and reorder them to suit your needs.
3. Click **Save** to update the table columns.

**Note**: Changing a query parameter or table configuration resets the visible columns to the default set and order.

### Interpreting Trend Indicators

In single-destination views, the trend line shows whether each metric’s measurement is improving, worsening, or staying flat:

* Up (↑): Except for throughput, when raw metric values increase, that is a sign of worsening performance.
* Down (↓): When raw metric values decrease, that is a sign of improving performance (with the exception of throughput).
* Flat (→): Metric values are stable.

## Action Buttons

### Generating Reports

You can save and share your results analysis and provider “top picks” by generating a report that captures it for future reference.

To generate and share a report:

1. In **Summary View**, check the box to the left of each provider you want to include in a report (up to 5 per location).
2. Click **Generate Report** when ready.

See [Generate Reports](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/generate-reports) for detailed information.

### Monitoring Providers

You can monitor selected providers to track how their performance changes over time against the original baseline captured from your results.

To monitor providers:

1. In **Summary View**, check the box to the left of each provider you want to monitor.
2. Select up to five providers at a time from each location.
3. Click **Monitor Providers** when ready.

See [Monitor Providers](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/monitor-providers) for detailed information.

### Viewing Time Series

Drill down into hourly data on any provider network for almost every metric to understand fine-grain patterns and analyze root causes.

To view a time series:

1. Filter results by a single destination (either cloud region or application).
2. Check the box to the left of each provider you want to view a time series for (up to 5 per location).
3. Click **View Time Series** when ready.

See [Analyze Time Series](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/analyze-time-series) for detailed information.