> For the complete documentation index, see [llms.txt](https://docs.thousandeyes.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/view-results/destination-views.md).

# Destination Views

## Overview

Provider Intelligence provides three distinct ways to view and compare provider performance based on your selected destinations. Each view serves a different analytical purpose and displays data differently.

## Destination View Options

1. **Summary View**: Aggregates performance across *selected* destinations into scores.
   * When at least one application is selected as a destination, the **Show providers with no coverage** toggle appears and defaults to show additional providers at the bottom of the table that have no test coverage to your chosen destinations, and therefore no comparable scores. This option allows you to view the full complement of known providers at a location, regardless of comparability. See [Data Sources and Coverage](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/data-sources-and-coverage) for more information.
2. **Universal Application Summary view**: Provides a comprehensive view across *all applications* available in our dataset, regardless of selected destinations, aggregated into scores.
3. **Single-destination view**: Displays raw metric values for one specific application or cloud region.

Access these views using the [destination view selector](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/view-results/destination-views#destination-view-options) above your results table.

For a discussion of scores vs. raw values, see [Understanding Scores](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/scoring-methodologies/understanding-scores).

### Summary View

**Purpose**: Answers the question "*Which provider best meets my specific needs here?*"

Results show scores for providers with test coverage to at least one of your selected destinations, though not always all, since tests from the user location to every specified destination might not always be available through each provider’s network. Therefore, scored providers cannot always provide a perfect match but instead provide the closest match.

You can also view providers with no test coverage to any of your selected destinations, as long as you’ve selected at least one application. While these providers cannot be objectively scored without test data, they are included to give you a more comprehensive view of all available providers in a location, regardless of query selections. See [Data Sources and Coverage](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/data-sources-and-coverage) for more information.

To view scores for all providers in a location, including those without test coverage to your selected destinations, switch to the [Universal Application Summary view](#universal-application-summary-view).

#### When It Appears

* The results table generates and *defaults to* the summary view when you select one or more cloud regions, applications, or a combination thereof.
* The summary view is not generated when no destinations are selected; only the universal application summary view is generated and is the view by default.
* Providers without test coverage to your selected destinations are included by default in the summary view when at least one application destination has been selected. You can toggle these providers off and on. The toggle (and resulting no-coverage provider list) does not appear if no application destinations are selected.

See [Quick Guide to Destination Views](#quick-guide-to-destination-views), below.

#### Key Characteristic

Per-metric scores (0–100) rather than raw values such as milliseconds or kilobits per second, averaged across only your selected destinations with test data. See [Understanding Scores](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/scoring-methodologies/understanding-scores) for a more detailed explanation. When applications are selected, view additional providers in each location that do not have test data to your selected destinations.

### Universal Application Summary View

**Purpose**: Provides an objective, comprehensive view of provider performance across all *application* destinations within our dataset with test coverage from your selected locations. It answers the question, "*Which provider performs best across* all applications with available coverage *at my selected locations?*"

#### When It Appears

* The results table *defaults to* the universal application summary view when you select no destinations.
* The universal application summary view *is generated* (but is not the default view) when applications make up all or part of the destination selections; it is not generated when only cloud regions are selected.

See [Quick Guide to Destination Views](#quick-guide-to-destination-views), below.

#### Why It Exists

Test coverage is not uniform across all providers for all applications. For example:

* Provider 1 might have extensive test data for Webex, Teams, and Salesforce.
* Provider 2 might have extensive data for Webex and Teams, but limited Salesforce data.

If Provider Intelligence only compared your specific app selections, it could inadvertently favor providers with better test coverage rather than better actual performance. The universal application summary solves this by:

* **Ensuring results are always available**: If your selected destinations have limited test coverage, the universal application summary can fill in results gaps.
* **Providing fair comparison**: By including all apps, the universal application summary avoids penalizing providers for coverage gaps, avoiding coverage bias.
* **Preventing coverage bias**: Scoring providers based solely on your selected destinations could be misleading if those destinations represent only a small fraction of available data. The universal application summary offers a broader, more objective view.

#### When to Use It

* **Strategic Planning**: When you want to understand overall provider quality, not just performance for a few select apps.
* **Coverage Gaps**: When your selected apps have sparse data, the universal application summary provides additional context.
* **Vendor Minimization**: When evaluating providers for multi-site deployments, the universal application summary helps you identify providers with the broadest app support.
* **No-coverage providers**: Switch to the universal application summary view from the summary view when you want to view scores for all providers in a location with test coverage to an application, including providers that don’t have test coverage to your specified applications.

{% hint style="info" %}
The universal application summary uses broad application coverage to compare providers that have test data to at least one application destination. By comparison, no-coverage providers in the summary view have no test data for the specific applications queried and therefore cannot provide score results based on universal application summary data. Treat no-coverage rows in the summary view as provider-footprint context, not as performance evidence. See [Data Sources and Coverage](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/data-sources-and-coverage) for more information.
{% endhint %}

#### How It Works

When you select applications (for example, Webex) as part of your destination selection, or if you select no destinations, Provider Intelligence:

1. Identifies all applications with test data from providers in your selected location(s).
2. Calculates performance scores for each provider across all tested applications.
3. Displays the average scores in the universal application summary view.

#### Key Characteristics

* Per-metric scores (0–100) rather than raw values, averaged across all tested applications from selected locations.

### Single-Destination View

**Purpose**: Provides precise performance data for one specific application or cloud region. It answers the question, "Which provider is best from a single user location to a single destination?"

#### When It Appears

* When one or more destinations is selected, the single-destination view is generated, but is never the default view.
* The single-destination view is not available when no destinations are selected.

See [Quick Guide to Destination Views](#quick-guide-to-destination-views), below.

#### Key Characteristic

Displays raw values, such as 12.5 ms for latency or 0.02 % for loss.

## Changing Destination Views

Recommended Workflow:

1. Start with **Summary View**: Get the big picture—which provider balances performance and stability across all your needs?
2. Check **Universal Application Summary**: Validate that your preferred provider’s performance holds across broader application coverage.
3. Drill into single-destination views: Verify performance for your most critical individual services.

## Quick Guide to Destination Views

| Your Query                                  | Default Destination View      | Other Destination Views Available                                        |
| ------------------------------------------- | ----------------------------- | ------------------------------------------------------------------------ |
| Location only                               | Universal Application Summary | None                                                                     |
| Location + 1 or more applications           | Summary View                  | Universal Application Summary and each application                       |
| Location + 1 or more cloud regions          | Summary View                  | Each cloud region                                                        |
| Location + application(s) + cloud region(s) | Summary View                  | Universal Application Summary and each application and each cloud region |

###