# Monitor Providers ## Overview Monitoring providers enables ongoing performance tracking of selected providers, allowing you to: * **Validate past decisions**: Confirm that the provider you chose continues to meet expectations. * **Detect degradation early**: Identify performance declines before they impact your users. * **Support renegotiations**: Present objective data to providers when requesting service improvements or disputing SLAs. Monitoring transforms Provider Intelligence from a strategic planning tool into a continuous visibility platform for provider procurement. ### Key Features ![Monitored Providers section of console](/files/E9FERJ41v801LyqZ18Jh) * **Baseline snapshots**: Capture performance metrics at the moment you select a provider for monitoring. * **Delta tracking**: Compare current performance against your original baseline. * **Saved Queries**: Re-run your original query with one click. * **Unlimited providers**: No limit to the number of providers you can monitor. ## What Gets Saved When you monitor a provider, the following data is recorded as the baseline: * **Date monitoring began**: For example, "January 27, 2026". * **Query Parameters**: Time frame, location, destinations, results calculation, and metric priorities. * **Overall score**: The provider's aggregate score at that moment (for example, 87.04). * **Per-metric scores**: Scores for latency, loss, jitter, and Time To First Byte (TTFB) (if applicable). Both performance scores and stability scores are captured. * **Summary Statistics**: All statistical measures used to calculate scores, such as “Average” and “P95”. ## How to Monitor a Provider To start monitoring, you must first generate some results (see [Build A Query](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/build-a-query) for details). You select your providers for monitoring from the results screen, then view and track them on the console. ![Starred (monitored) providers on results page](/files/SJ2Vsy9UvTMxwfQRPRcE) 1. On the results screen, check the box next to the providers you want to monitor in your results table. * Select up to five providers at a time from each location. Ultimately, you can select any number of providers from each location, but only up to five at a time. * The provider count in the lower right shows how many providers you have selected in that location. It does not show a total number of providers selected across locations. 2. Click **Monitor Providers** below the table. * A blue star (★) appears next to each selected provider to indicate the provider is being monitored. * Each monitored provider appears on the console in chronological order from when you began monitoring them (most recent to oldest). See [Viewing Your Monitored Providers](#viewing-your-monitored-providers) for more information. ## Deleting a Monitored Provider To stop monitoring a provider: 1. Go to **Internet Insights > Provider Intelligence** and scroll to **Monitored Providers**. 2. Find the provider you want to stop monitoring and select **Delete** from its ellipsis (…) menu. ![Delete and Re-Run Query buttons](/files/i0pmC4823i8NLoat3gfL) {% hint style="info" %} Deleting a monitored provider deletes its original baseline. You can remonitor a provider, but the baseline gets reset to the time you remonitor it from, not from the first time you monitored it. {% endhint %} ## Re-Running Queries If you want further detail on your monitored provider's current performance, you can re-run your original query to access all the detailed results not captured by the monitoring card. 1. Go to **Internet Insights > Provider Intelligence** and scroll to **Monitored Providers**. 2. Find the provider you want to view current results for and select **Re-Run Query** from its ellipsis (…) menu. * Provider Intelligence immediately takes you to the results page for that location with all the query parameters automatically set. There, you can compare your provider afresh against its peers for deeper investigation. ## Viewing Your Monitored Providers You can view all your monitored providers from the Provider Intelligence console. ![Monitored provider card showing delta against baseline](/files/r8znaktF9Xy53862p06T) 1. Go to **Internet Insights > Provider Intelligence** and scroll to **Monitored Providers**. 2. Your monitoring widget displays all monitored providers in a stack of expandable cards. ### Card Features | Feature | Description | | -------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | User location | The city and country where you're monitoring the provider (for example, "San Francisco, United States"). | | Provider name | Provider name and Autonomous System (AS) number (for example, "Verizon (AS 701)"). | | Current score | Latest overall score and its delta from the original score (for example, “71.2 +1.00”). A trend arrow illustrates whether the current score is higher (^), lower (˅), or the same (>) as the baseline overall score. | | Compared to | The date of your baseline snapshot (for example, "May 4, 2026"). | | Original score | The baseline overall score of the provider at the time of monitoring, such as 70.6. | | Time Frame | The time frame from your baseline query (for example, “Last 30 Days (From Apr 4, 2026 to May 4, 2026)”). **Note**: the time frame is not a lookback from today’s date but the lookback period from the original (baseline) query. | | Destinations | A list of the cloud regions and/or applications originally queried to create the baseline. When there are too many destinations to show, hover on the +`X` number to view the remaining destinations. | | Results Calculations | The results calculation method used to calculate scores. Note that you can toggle the calculations in real time to see how the scores for each method have changed. | | Summary Statistics | The statistical method used to calculate scores. Note that you can toggle the statistics in real time to see how the scores for each statistical method have changed. | | Per-metric deltas | Individual performance score and stability score changes for latency, loss, jitter, and Time to First Byte (TTFB) (if applicable), including trend arrows. | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/monitor-providers.md?ask= ``` The question should be specific, self-contained, and written in natural language. 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