Monitor Providers
Overview
Monitoring providers enables ongoing performance tracking of selected providers, allowing you to:
Validate past decisions: Confirm that the provider you chose continues to meet expectations.
Detect degradation early: Identify performance declines before they impact your users.
Support renegotiations: Present objective data to providers when requesting service improvements or disputing SLAs.
Monitoring transforms Provider Intelligence from a strategic planning tool into a continuous visibility platform for provider procurement.
Key Features
Baseline snapshots: Capture performance metrics at the moment you select a provider for monitoring.
Delta tracking: Compare current performance against your original baseline.
Saved Queries: Re-run your original query with one click.
Unlimited providers: No limit to the number of providers you can monitor.
What Gets Saved
When you monitor a provider, the following data is recorded as the baseline:
Date monitoring began: For example, "January 27, 2026".
Query Parameters: Time frame, location, destinations, results calculation, and metric priorities.
Overall score: The provider's aggregate score at that moment (for example, 87.04).
Per-metric scores: Scores for latency, loss, jitter, and Time To First Byte (TTFB) (if applicable). Both performance scores and stability scores are captured.
Summary Statistics: All statistical measures used to calculate scores, such as “Average” and “P95”.
How to Monitor a Provider
To start monitoring, you must first generate some results (see Build A Query for details). You select your providers for monitoring from the results screen, then view and track them on the console.
On the results screen, check the box next to the providers you want to monitor in your results table.
Select up to five providers at a time from each location. Ultimately, you can select any number of providers from each location, but only up to five at a time.
The provider count in the lower right shows how many providers you have selected in that location. It does not show a total number of providers selected across locations.
Click Monitor Providers below the table.
A blue star (★) appears next to each selected provider to indicate the provider is being monitored.
Each monitored provider appears on the console in chronological order from when you began monitoring them (most recent to oldest). See Viewing Your Monitored Providers for more information.
Deleting a Monitored Provider
To stop monitoring a provider:
Go to Internet Insights > Provider Intelligence and scroll to Monitored Providers.
Find the provider you want to stop monitoring and select Delete from its ellipsis (…) menu.
Delete and Re-Run Query buttons
Deleting a monitored provider deletes its original baseline. You can remonitor a provider, but the baseline gets reset to the time you remonitor it from, not from the first time you monitored it.
Re-Running Queries
If you want further detail on your monitored provider's current performance, you can re-run your original query to access all the detailed results not captured by the monitoring card.
Go to Internet Insights > Provider Intelligence and scroll to Monitored Providers.
Find the provider you want to view current results for and select Re-Run Query from its ellipsis (…) menu.
Provider Intelligence immediately takes you to the results page for that location with all the query parameters automatically set. There, you can compare your provider afresh against its peers for deeper investigation.
Viewing Your Monitored Providers
You can view all your monitored providers from the Provider Intelligence console.
Go to Internet Insights > Provider Intelligence and scroll to Monitored Providers.
Your monitoring widget displays all monitored providers in a stack of expandable cards.
Card Features
User location
The city and country where you're monitoring the provider (for example, "San Francisco, United States").
Provider name
Provider name and Autonomous System (AS) number (for example, "Verizon (AS 701)").
Current score
Latest overall score and its delta from the original score (for example, “71.2 +1.00”). A trend arrow illustrates whether the current score is higher (^), lower (˅), or the same (>) as the baseline overall score.
Compared to
The date of your baseline snapshot (for example, "May 4, 2026").
Original score
The baseline overall score of the provider at the time of monitoring, such as 70.6.
Time Frame
The time frame from your baseline query (for example, “Last 30 Days (From Apr 4, 2026 to May 4, 2026)”). Note: the time frame is not a lookback from today’s date but the lookback period from the original (baseline) query.
Destinations
A list of the cloud regions and/or applications originally queried to create the baseline. When there are too many destinations to show, hover on the +X number to view the remaining destinations.
Results Calculations
The results calculation method used to calculate scores. Note that you can toggle the calculations in real time to see how the scores for each method have changed.
Summary Statistics
The statistical method used to calculate scores. Note that you can toggle the statistics in real time to see how the scores for each statistical method have changed.
Per-metric deltas
Individual performance score and stability score changes for latency, loss, jitter, and Time to First Byte (TTFB) (if applicable), including trend arrows.
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