Application Outages
With the addition of the Application Outages feature, Internet Insights offers cross-layer visualization, in which you can see what type of outage is occurring - network or application. Application Outages also identifies the specific outage error type for each affected application. You can use this combined insight to reduce your organization's mean time to identify (MTTI).

How It Works

Whereas the Network Outages feature shows collective intelligence about outages in internet infrastructure, Application Outages uses the same approach to show information about the availability of critical applications, such as Zoom, Salesforce, PayPal, and Twitter.

Use Cases

Alert on Application Outages

If you have configured ThousandEyes tests against your own infrastructure, you can set up Internet Insights alerts so that you are notified when there is an outage that affects your tests.
Then, in the case of an outage, use the cross-layer visualization to find the source of the issue and guide how you resolve it.

Alerting on Application Outages using the API

You can use v7 of the ThousandEyes API to work with alerts based on data from the Application Outages feature. For details, see the developer documentation.

See and Resolve Outages Based on Real Data

Rather than consulting a service's status page, which is typically updated manually and might not accurately state the beginning and end times of an incident, you can use Application Outages to see a real-time, data-based view of an outage.
Because the visualizations in Application Outages are drawn from real data, you can escalate issues with service providers appropriately.

Viewing Outages in Internet Insights

  • Use this screen to explore outages in a global map overview. Configure the following controls:
    • Outage Type filter
      Use the Outage Type filter to show outage types: application outages, network outages, or both.
    • Outage Scope filter
      Use the Outage Scope filter to narrow your focus to see only those outages that affect your ThousandEyes tests.
    • Affected Providers filter
      Use the Affected Provider filter to display outages specific to the type of provider (such as SaaS, ISP, and IaaS), geographical region, and individual service provider.
    • Time range selector
      This control is a dropdown with options ranging from Last 15 minutes to Last 24 hours. Your selection in this field affects what is displayed in the rest of the Internet Insights > Overview screen.
    Based on your settings in the above controls, the Overview screen shows outage information in various visualizations:
    • Summary - A quick view of outage highlights: the number of outages, number of affected tests, and number of resulting alerts. These numbers reflect your settings in the filters and time range selector described above.
    • Timeline - A left-to-right timeline showing the timing of outages found. The timeline reflects your settings in the filters and time range selector described above. A red line denotes network outages; a purple line denotes application outages.
    • List - A list of outages found. This list reflects your settings in the filters and time range selector described above. You can hover over a listed outage to see it isolated on the map, or click a listed outage's row to zoom the map to that location. (Click again to restore the map to the default zoom level.) To see an outage's detailed visualizations, click the service name or the outbound-arrow icon.
    • Map - The geographical location of outages found. This map reflects your settings in the filters and time range selector described above. In this view, red circles denote network outages; purple circles denote application outages. You can click a location to see details of the outage. Once you have clicked a location, you can also click a specific outage to see its detailed visualizations in Internet Insights > Views.
  • This is the main screen for interacting with the Application Outages feature. It offers various ways to visualize the Application Outages data:
    • Topology view
    • Map view
    • Table view
    These views function in the same way as their equivalents in the rest of the ThousandEyes platform. See Getting Started with Views for a primer in navigating the ways you can see your data in the ThousandEyes platform. As a basic guideline, keep in mind that healthy nodes are blue; problem nodes are red.
    The Save and Share button lets you create a snapshot of your selections in the Views screen. Set whether you want to capture application outage data, network outage data, or both.

Viewing Outages in the ThousandEyes Platform

Application Outages data is included in various parts of the ThousandEyes platform. The primary ones are listed below.
  • For any widget that can draw on Internet Insights as a data source, you can set the Category field to either Network Outages or Application Outages. The widget will then display the metrics used in Application Outages.
  • The Internet Insights tab lists alert rules that you have configured for outages. The table includes a Type column, where you can see whether the alert rule is for network outages or application outages.
  • Reports
    For any widget that can draw on Internet Insights as a data source, you can set the Category field to either Network Outages or Application Outages. The widget will then display the metrics used in Application Outages.
  • In the list of saved events, the Event Type column shows whether the event is an Internet Insights event.
Last modified 14d ago