Uninstall or Delete the Endpoint Agent on Windows

Due to recent platform-wide naming, navigation, and URL changes in the ThousandEyes product, you might notice some discrepancies between the product and the screenshots displayed in our technical documentation. The instructions and actual pages in the product are still valid and haven't changed. See the full scope of changes on Naming and Navigation Menu changes - Summary List.

When an Endpoint Agent is installed on a Windows device, the agent registers with the ThousandEyes platform and appears on Endpoint Experience > Agent Settings under the relevant account group.

Data uploaded to the ThousandEyes platform by the agent remains in the platform, regardless of whether the agent is deleted from the platform, uninstalled from the device, or both.

Delete an Endpoint Agent from the Platform

When an agent is deleted from the platform, either manually or via Agent Status Settings, the agent remains on the host device. It checks in with the platform only during startup and stops submitting data thereafter.

To delete an Endpoint Agent:

1. In the ThousandEyes web application, navigate to Endpoint Experience > Agent Settings.

2. Expand the relevant agent tab.

   Note: To retain the current agent while deleting prior instances, use the Last Contact time from the Endpoint Agents table.

3. Click the ellipsis icon.

4. Select Delete.

5. Click Delete to confirm.

Deleted Endpoint Agents are recoverable within seven days from the trashcan icon. The trashcan icon does not appear if no Endpoint Agents are available to recover.

Uninstall from a Windows Device

If an agent is uninstalled from the host device, it remains in the platform until manually deleted or automatically cleaned up via Agent Status Settings.

GUI

1. Close any open Google Chrome, Internet Explorer, or Microsoft Edge browser windows.

2. Open Add/Remove Programs.

3. Find the ThousandEyes Agent entry and click Uninstall.

4. Acknowledge that you are uninstalling the Endpoint Agent.

   If Google Chrome is installed and the extension is enabled, you are prompted to confirm removal of the extension from Google Chrome. A reboot may be required.

5. Remove the Endpoint Agent from the ThousandEyes web application:

   a. Navigate to Endpoint Experience > Agent Settings. b. Expand the relevant agent tab. c. Click the ellipsis icon. d. Select Delete. e. Click Delete to confirm.

Once the Endpoint Agent is removed, no more data is collected.

Command Line

To uninstall via the command line, you need the Product Code (GUID) of the currently installed agent. The Product Code changes with every release.

Check if Endpoint Agent is installed (and its version) using these registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ThousandEyes\Endpoint Agent (Windows 64-bit)

or

HKEY_LOCAL_MACHINE\SOFTWARE\ThousandEyes\Endpoint Agent (Windows 32-bit)

To get the Product Code (GUID), run the following in PowerShell:

Get-WMIObject -Query "SELECT * FROM Win32_Product WHERE Name='ThousandEyes Endpoint Agent'" | Format-List IdentifyingNumber,Name,Version,Vendor

After obtaining the GUID (Identifying Number), run:

msiexec.exe /x {GUID} /norestart /quiet