Uninstall or Delete the Endpoint Agent on macOS

Due to recent platform-wide naming, navigation, and URL changes in the ThousandEyes product, you might notice some discrepancies between the product and the screenshots displayed in our technical documentation. The instructions and actual pages in the product are still valid and haven't changed. See the full scope of changes on Naming and Navigation Menu changes - Summary List.

When an Endpoint Agent is installed on a macOS device, the agent registers with the ThousandEyes platform and appears on Endpoint Experience > Agent Settings under the relevant account group.

Data uploaded to the ThousandEyes platform by the agent remains in the platform, regardless of whether the agent is deleted from the platform, uninstalled from the device, or both.

Delete an Endpoint Agent from the Platform

When an agent is deleted from the platform, either manually or via Agent Status Settings, the agent remains on the host device. It checks in with the platform only during startup and stops submitting data thereafter.

To delete an Endpoint Agent:

1. In the ThousandEyes web application, navigate to Endpoint Experience > Agent Settings.

2. Expand the relevant agent tab.

   Note: To retain the current agent while deleting prior instances, use the Last Contact time from the Endpoint Agents table.

3. Click the ellipsis icon.

4. Select Delete.

5. Click Delete to confirm.

Deleted Endpoint Agents are recoverable within seven days from the trashcan icon.

Uninstall from a macOS Device

If an agent is uninstalled from the host device, it remains in the platform until manually deleted or automatically cleaned up via Agent Status Settings.

GUI

1. On the device, open the Applications folder.

2. Drag ThousandEyes Endpoint Agent to the trash, or right-click the application and select Move to Trash.

3. Remove the extension from Google Chrome:

   a. In Google Chrome, locate the Endpoint Agent button in the browser toolbar. b. Right-click the button and select Remove from Chrome….

You need administrative privileges to remove the extension from Chrome. If your enterprise manages Chrome, you may see a message that the extension is installed by your administrator.

1. Remove the Endpoint Agent from the ThousandEyes web application:

   a. Navigate to Endpoint Experience > Agent Settings. b. Expand the relevant agent tab. c. Click the ellipsis icon. d. Select Delete. e. Click Delete to confirm.

Once the Endpoint Agent is removed, no more data is collected.

Command Line

To uninstall via the command line:

rm -fr /Applications/ThousandEyes\ Endpoint\ Agent.app/