Installing Endpoint Agent Pulse for Mac OS X

Endpoint Agent collects data about web browsing performance and network connectivity. Similar to the Endpoint Agent, Endpoint Agent Pulse collects data on web browsing performance and network connectivity. However, Endpoint Agent Pulse does not obtain browser session data. This provides organizations a way to measure and troubleshoot their customer's digital experience.

Organizations who do not require browser session data can now share a public download link for Endpoint Agent Pulse. Endpoint Agent Pulse supports two operating systems: macOS (Mavericks and later) and Windows (7 or later).

Endpoint Agent Pulse offers some of the same functionality as the normal Endpoint Agent. As noted, browser session data is not recorded with Endpoint Agent Pulse.

How to Install Endpoint Agent Pulse

Select the option for Endpoint Agent Pulse and choose the download option.

  1. Navigate to Endpoint Agents > Agent Settings and click the Add New Endpoint Agent button.

  2. Select the Endpoint Agent Pulse Option

  3. To provide this link to allow anyone to download the Endpoint Agent Pulse, select the toggle control to reveal the links.

Installing the Endpoint Agent Pulse for Mac OS X

The ThousandEyes Endpoint Agent Pulse is an application installed on a user's computer to collect connectivity data for websites and networks. This document outlines downloading the Endpoint Agent Pulse installer file, and installing and enabling the Endpoint Agent Pulse application for a Mac OS X user.

Endpoint Agent Pulse requires Mac OS X 10.9 (Mavericks) or later.

Distribution of Installers

Endpoint Agent Pulse is custom-built for each account. Access to the Endpoint Agent installer from our site requires a ThousandEyes username and password, or a link to the custom installer file for the account when the Allow anyone with the link to download option is enabled. Customers will need to download the installer file, and distribute the installer file or link internally to users without a ThousandEyes account that has access to the installer file.

Downloading the Endpoint Agent Pulse installer

  1. Navigate to Endpoint Agents > Agent Settings

  2. Click Add New Endpoint Agent Pulse button

  3. Download the appropriate Installer file based on your operating system architecture. Click Download - Mac PKG or Mac PKG to start downloading the MSI installer file. Depending on your security settings, you may see a warning that the file can harm your computer. Select the Keep option to continue the download.

  4. Once downloaded, double click the file in the receiving folder to start the installation.

Installing the Endpoint Agent Pulse

NOTE: Starting Mac OS Catalina, Mac Gatekeeper will not allow applications not notarized by Apple to be installed via graphical installers and show the:

Can't be opened because Apple cannot check it for Malicious software

error, workaround is to install via CLI.

Command Line

  1. Open a terminal window

  2. Type sudo installer -pkg and drag the installer file to terminal, append -target / to the command and run, here is an example: sudo installer -pkg "~/Downloads/Endpoint\ Agent\ for\ Amit\'s\ Playground-x64-1.3.0.pkg " -target /

Graphical Interface

  1. Launch the installer. You'll be prompted by the wizard through the installation steps. Click the Continue button.

  2. Read the End-user License Agreement and Terms of Use. Click the Continue button.

  3. Accept the End-user License Agreement and Terms of Use. Click the Agree button to continue.

  4. Accept the default location for the software installation by choosing the Install for all users of this computer option. Click the Continue button

  5. Next, you'll be shown how much disk space the ThousandEyes Endpoint Agent Pulse will consume. Click the Install button.

  6. Your system will prompt for the username and password of an account with rights to install software. Enter your username and password, then click the Install Software button.

  7. After installation completes (it should take less than a minute to install), you'll see an installation summary. Click the Close button to complete the installation.

Uninstalling ThousandEyes Endpoint Agent Pulse

The procedure to uninstall the ThousandEyes Endpoint Agent Pulse on Mac OS X is illustrated in this article.