# ThousandEyes Documentation This is the documentation site for the Cisco ThousandEyes network intelligence platform. #### Customer Support [Click here](https://app.thousandeyes.com/sfdc/community/home/?communityTabId=Cases\&communityObjectId=New&) to open a case with the ThousandEyes Customer Engineering team. #### ThousandEyes Platform [Click here](https://app.thousandeyes.com/login?fwd=%2Fdashboard%2F%3FdashboardId%3D0) to go to the ThousandEyes platform. #### ThousandEyes Blog Read recent posts [here](https://blog.thousandeyes.com/). # Changelog ## 2026-07-09 ### Heatmap Dashboard Widget You can now add a **Heatmap** widget to custom dashboards. The widget shows a color-coded matrix where each cell represents one combination of a row dimension and a column dimension, such as **Test** by **Agent**. Cell color shows how the value compares with other cells in the same widget for the dashboard time range, helping you scan for hotspots and outliers across your deployment without opening each test or agent separately. ![Heatmap dashboard widget example](/files/a6cbwCdubv0mpbyxWHdE) Use a heatmap when you need to compare two dimensions at once. A single heatmap can replace a large grid of separate **Number** or **Color Grid** widgets for questions such as which agents are slow on which tests, or how interfaces compare across devices. For more information, see [Dashboard Widgets](https://docs.thousandeyes.com/product-documentation/dashboards/dashboard-widgets#heatmap-widget). ### Pie Chart and Stacked Area: Stack by Submetrics or by Group **Pie** and **Stacked Area** widgets now support metrics from all data sources in the metric picker. For composite metrics, such as **HTTP Response Time**, the default is **Stack By Submetric**. In widget settings, you can switch to **Single Stacked Chart** to combine submetric components and divide the chart by your **Group By** dimension, such as **Test**, **Agent**, or **VPC**. For non-composite metrics, the chart divides by your **Group By** dimension. For more information, see [Dashboard Widgets](https://docs.thousandeyes.com/product-documentation/dashboards/dashboard-widgets). ## 2026-07-07 ### Endpoint Local Network Wireless Metrics for OpenTelemetry Data Model v2 ThousandEyes for OpenTelemetry now streams wireless, connection, and signal metrics for Endpoint Experience local network data using Data Model v2. You can monitor active Wi-Fi, wired, and cellular connections with metrics such as signal quality, throughput, link speed, connection score, and cellular signal strength indicators. The `thousandeyes.source.agent.connection.type` attribute is deprecated. Use `network.connection.type` for all Endpoint Local Network metrics. For the full list of metrics and attributes, see [Endpoint Experience Local Network](https://docs.thousandeyes.com/product-documentation/integration-guides/opentelemetry/data-model/data-model-v2/metrics#endpoint-experience-local-network). ## 2026-07-06 ### Mobile Endpoint Agent Android Version 1.8.0 The Mobile Endpoint Agent includes the following enhancements: * Updated the open source license declarations to reflect the latest libraries used by the agent. * Added fallback scheduling to improve reliability when exact alarms are unavailable. * Fixed an issue where HTTP connection timeouts could be incorrectly reported as HTTP 400 errors. * Updated registration error messages to be clearer when network connectivity is unavailable. ## 2026-07-02 ### Endpoint Agent Client Version 2.51.0 The following enhancements have been made to the Endpoint Agent client: #### All Platforms * Improved path trace algorithms to increase the success rate for traces that reach the target. * Fixed an issue where the Endpoint Agent could fail to report the Zscaler VPN profile for endpoints using newer Zscaler clients. The agent now recognizes updated Zscaler gateway log entries, so Zscaler-based dynamic tags and path visualization reflect the connection as expected. * Fixed an issue that could allow agents on the **NONE** release track to update unexpectedly. #### Windows * Fixed a crash caused by an invalid proxy bypass list. * Fixed an issue that could cause aggressive process relaunches and high CPU usage if the **te-user-agent** process fails to launch. #### macOS * Enhanced the Endpoint Agent to support the latest system memory reporting in the upcoming macOS 27 release. ## 2026-07-01 ### ThousandEyes MCP Server Works With GenAI-Powered Capabilities Disabled We've removed agentic capabilities from the ThousandEyes MCP server, so it now functions purely as a standardized, permissioned interface to your ThousandEyes data. The server runs no Cisco or ThousandEyes generative models, does not send your data to a Cisco or ThousandEyes LLM, and does not use your data to train or fine-tune any model. Because the server no longer performs any generative AI (GenAI), you no longer need to opt-in to ThousandEyes GenAI features to use it. Organizations that have GenAI features disabled, including those that have opted out of GenAI training on their data, can now connect an AI client to the MCP server while keeping those settings in place. Access is governed by the same controls as the ThousandEyes API: API Access permission, API tokens, or the OAuth 2.0 flow, and rate limits. This gives teams in regulated environments a way to bring AI-assisted network intelligence into their own approved, auditable toolchain, under their own AI governance, without opting into any Cisco-operated generative AI. {% hint style="info" %} This reflects the MCP server's capabilities today. Organizations that have opted into GenAI data usage may, in the future, see agentic capabilities surfaced through the MCP server. Organizations that remain opted out will continue to access it as the standardized, non-generative data interface described here. {% endhint %} No action is required. For more information see the [ThousandEyes MCP Server](https://docs.thousandeyes.com/product-documentation/integration-guides/thousandeyes-mcp-server) documentation. ### DNS Response Details Now Available for HTTP Server Results HTTP server test results can now show DNS response details when DNS response data is available. These details provide resolver-level evidence from the agent's DNS phase, including the resolver used, protocol, response status and return code, timing, truncation state, and returned records. Use these details to distinguish DNS resolution issues from later HTTP, SSL/TLS, network, or application failures. For DNS-phase failures, the **Error Details** side panel can show **DNS Responses**. For successful HTTP server results, the **Response Details** side panel can show a **DNS Response** tab when DNS response data is present. For more information, see [HTTP Server Tests](https://docs.thousandeyes.com/product-documentation/tests/http-server-tests) and [Using the HTTP Server View](https://docs.thousandeyes.com/product-documentation/internet-and-wan-monitoring/viewing-data/using-the-http-server-view). ### Agent API Serial Number Reporting for Cisco Devices The agent API now includes a serial number field for Cisco devices hosting ThousandEyes Enterprise Agents. This gives API consumers a stable hardware identifier for Enterprise Agents that run on supported Cisco platforms, helping teams correlate agent inventory with device inventory and troubleshoot from API data with less manual lookups. For more information about agent API changes, see the [ThousandEyes API changelog](https://developer.cisco.com/docs/thousandeyes/api-changelog/). ### ThousandEyes Support & Lifecycle Updates: July 2026 #### Recorder IDE End of Life Reminder [As previously announced](https://docs.thousandeyes.com/whats-new/changelog#revised-recorder-ide-support-timeline), the Recorder IDE v1.24.0 will reach its Functional End of Life (EOL) date on July 26, 2026. As of this date, the Recorder IDE will enter an unsupported and unmaintained state. While the Recorder IDE may continue to operate beyond this date, ThousandEyes makes no warranties or guarantees regarding its functionality, compatibility, or security. Customers are strongly encouraged to evaluate and transition to alternative solutions prior to this date. #### Rocky Linux 9.7 End of Life Reminder Rocky Linux 9.7 will reach its End of Life date on July 29, 2026. Enterprise Agents must be upgraded to a supported operating system version before then to remain functional. #### Alpine Linux 3.21 End of Installation Support Reminder Alpine Linux 3.21 will reach End of Installation Support on August 1, 2026. After this date, ThousandEyes will no longer permit new Enterprise Agent installations on this version of the operating system. Existing agents will continue to function and receive support until the End of Support phase begins. {% hint style="info" %} This applies to ThousandEyes Enterprise Agents deployed as Docker containers or using the Cisco Application Hosting Framework (CAF). ThousandEyes does not support the native installation of ThousandEyes Enterprise Agents on Alpine Linux. {% endhint %} For upgrade instructions, see [Upgrading Enterprise Agents](https://docs.thousandeyes.com/product-documentation/global-vantage-points/enterprise-agents/managing/upgrading-enterprise-agents). #### Amazon Linux 2 End of Support Reminder [As previously announced](https://docs.thousandeyes.com/whats-new/changelog#amazon-linux-2-end-of-installation-support), Amazon Linux 2 entered the End of Support phase on June 30, 2026. ThousandEyes no longer provides support or guarantees software updates, including bug fixes, for Linux package agents running on Amazon Linux 2. The End of Life date is August 30, 2026. ThousandEyes Enterprise Agents on Amazon Linux 2 must upgrade to Amazon Linux 2023 or another supported OS before then to remain functional. For upgrade instructions, see the [AWS documentation](https://docs.aws.amazon.com/linux/al2/ug/prepare-for-al2023.html). ### New Cloud Agents New Cloud Agents have been added in the locations listed below. For a full list of Cloud Agents, see [ThousandEyes Cloud Agent Locations](https://www.thousandeyes.com/product/cloud-agents). #### Alibaba * Johor, Malaysia (Alibaba ap-southeast-8) * Mexico (Alibaba na-south-1) * Paris, France (Alibaba eu-west-2) #### AWS Regions * New Zealand (AWS ap-southeast-6) * Taipei, Taiwan (AWS ap-east-2) #### AWS Local Zones * Honolulu, HI (AWS Local Zone) \[us-west-2-hnl-1a] * Istanbul, Turkey (AWS Local Zone) \[eu-central-1-ist-1a] #### AWS Wavelength Zones * Casablanca, Morocco (Orange - AWS Wavelength) \[eu-west-3-cmn-wlz-1a] * Dakar, Senegal (Orange - AWS Wavelength) \[eu-west-3-dss-wlz-1a] #### Azure * Brussels, Belgium (Azure belgiumcentral) * Copenhagen, Denmark (Azure denmarkeast) * Jakarta, Indonesia (Azure indonesiacentral) * Kuala Lumpur, Malaysia (Azure malaysiawest) * Santiago, Chile (Azure chilecentral) * Vienna, Austria (Azure austriaeast) #### GCP * Bangkok, Thailand (GCP asia-southeast3) * Querétaro, Mexico (GCP northamerica-south1) ### ThousandEyes Developer Hub Launches on Cisco DevNet The new [ThousandEyes Developer Hub](https://developer.cisco.com/thousandeyes/) is now live on Cisco DevNet, giving developers and operations teams a dedicated starting point for building with ThousandEyes APIs, automation tools, telemetry integrations, and workflow examples. Use the hub to find developer resources such as the API v7 developer reference, getting-started guides, automation tooling, and integration guidance from a single DevNet entry point. For more information, see [ThousandEyes Developer Hub](https://developer.cisco.com/thousandeyes/). ### Bulk Editing in Test Settings You can now update the test interval and assigned agents for multiple Network & App Synthetics tests from **Network & App Synthetics > Test Settings**. Select the tests you want to change, then use **Edit > Test Interval** to change how often eligible tests run, or **Edit > Manage Agents** to add or remove agents. Bulk updates are submitted as jobs, so admins can update large sets of tests without opening each test individually. Before you submit a bulk interval change, the workflow flags tests that do not support the selected interval. Before you submit agent changes, you can review which agents will be added to or removed from each test. For more information, see [Working with Test Settings](https://docs.thousandeyes.com/product-documentation/tests/working-with-test-settings#updating-multiple-tests). ### Cloud Insights Updates #### AI Assistant Support for Cloud Insights Events The Cisco AI Assistant now supports AI-assisted analysis for Cloud Insights inventory events and cloud traffic events (currently in Beta - see [previous announcement](https://docs.thousandeyes.com/whats-new/changelog#cloud-traffic-events-for-aws-now-in-beta)). When events are visible in the **Events** table, select **Summarize Events** to generate a consolidated analysis of all visible events, including an overview, key timestamps, possible causes or configuration changes, potential impacts, and recommendations. To summarize both inventory events and cloud traffic events, go to **Cloud Insights > Views**. For individual inventory event analysis, go to **Cloud Insights > Inventory**. After the initial summary, you can ask follow-up questions in the AI panel. For more information, including limitations such as the number of events the summary can handle, see [Events in Cloud Insights](https://docs.thousandeyes.com/product-documentation/cloud-insights/views/events-in-cloud-insights#ai-assisted-event-analysis). ## 2026-06-30 ### Console Logs in Transaction Test Views You can now collect browser and transaction-script console output for transaction tests and review it directly in Transaction test views. This gives you more context for browser runtime errors, JavaScript errors, application messages, script-authored messages, timeouts, and other run-specific issues without leaving **Network & App Synthetics > Views**. To collect logs, open a transaction test in **Network & App Synthetics > Test Settings**, go to **Configure Test > Transaction Performance and Browser Settings (Optional) > Browser Options**, and turn on **Collect console logs**. You can run **Instant Test** to validate the setting and script behavior before saving the configuration for scheduled runs. In **Network & App Synthetics > Views**, open the **Console Logs** tab for a transaction test to review log **Severity**, **Time**, and **Content** for the selected round and agent. Use these logs with the **Waterfall** tab, screenshots, markers, **Map** and **Table** tab results, errors, and the **Transaction Time** chart to understand what failed and why. Console output can include sensitive data. Do not log credentials, tokens, session identifiers, personal data, or other sensitive values in browser, application, or transaction-script console output. For more information, see [Using the Transaction Test View](https://docs.thousandeyes.com/product-documentation/internet-and-wan-monitoring/viewing-data/using-the-transaction-test-view#console-logs-tab). ## 2026-06-26 ### ThousandEyes CLI Now Available The ThousandEyes CLI is now available for automating ThousandEyes from the command line. Built on top of the ThousandEyes API, the CLI lets you manage API-backed workflows from a terminal, shell script, or automation pipeline without building a custom API client. Use the CLI for workflows such as managing tests and resources, working with templates, and using ThousandEyes data in automation environments. To get started, see [ThousandEyes CLI](https://developer.cisco.com/docs/thousandeyes/thousandeyes-cli/) in the API Developer Resources and the [ThousandEyes CLI GitHub repository](https://github.com/thousandeyes/thousandeyes-cli/). ## 2026-06-22 We've updated the phone contact information for the ThousandEyes Customer Engineering team. To get support by telephone, note the new numbers: * **Phone - Main**: +1 919-993-2051 * **Phone - ThousandEyes for Government customers**: +1 877-669-1782 The other methods of contacting ThousandEyes Customer Engineering have not been changed. ## 2026-06-19 ### Endpoint Agent Client Version 2.47.3 The following enhancements have been made to the Endpoint Agent client: #### Windows * Fixed a rare issue that caused Windows agents to crash during agent startup. ## 2026-06-18 ### Cloud Agent Local Problem Status Now Available Through the Agent API A ThousandEyes Cloud Agent "Local Problem" status indicates an impairment within the agent's own hosting environment and does not represent an issue with the monitored target or service. When a Cloud Agent is experiencing a local problem, the affected test data is automatically excluded from alert calculations to preserve monitoring accuracy until the issue is resolved. Historically, the "Local Problem" status was only visible in the ThousandEyes user interface and was not accessible through APIs for automated workflows. To support API-driven reporting and integrations, ThousandEyes now exposes Cloud Agent local problem information through the agent API. Customers can use this capability to programmatically identify Cloud Agents impacted by local issues and incorporate this information into their own monitoring, reporting, and operational processes. For more information, see [List Cloud and Enterprise Agents](https://developer.cisco.com/docs/thousandeyes/v7/list-cloud-agents-with-local-problems/). ## 2026-06-15 ### Endpoint Agent Client Updates for Catalyst Access Points The following Endpoint Agent client fixes are now documented for earlier releases where the agent runs on Catalyst access points. #### Endpoint Agent Client Version 2.35.0 * Fixed an issue where the Endpoint Agent on Catalyst access points could report a misleading link speed after failed attempts to connect to a Wi-Fi network. * Fixed an issue where the Endpoint Agent on Catalyst access points could miss some Wi-Fi connection failures when multiple failures occurred in quick succession. #### Endpoint Agent Client Version 2.40.1 * Downgraded some INIT phase events that the Endpoint Agent on Catalyst access points previously reported as Wi-Fi connection failures. #### Endpoint Agent Client Version 2.42.0 * Resolved an issue where a reduced path MTU could prevent communication between the Endpoint Agent on Catalyst access points and the ThousandEyes platform. ## 2026-06-11 ### Additional Device Data in Endpoint Agent Endpoint Agent now surfaces more device-level data to help you identify endpoints more precisely, assess device health, and troubleshoot user experience issues with more context. New device dimensions include **Serial Number**, **NIC model**, **NIC driver version**, and **Battery health**. New metrics include **Battery status** and **Free disk space**. These additions give you more signals to correlate with network and application performance. You can use them to identify patterns such as low disk space, degrading battery health, or outdated wireless drivers, and make more informed decisions about hardware refreshes or remediation. This data is available across Endpoint Experience, including **Agent Settings** and **Agent Views**. You can also use it in dashboards, reports, API workflows, and fleet-wide analysis. For more information, see [Data Collected by Endpoint Agent](https://docs.thousandeyes.com/product-documentation/global-vantage-points/endpoint-agents/data-collected-by-endpoint-agent) and [Endpoint Agent Views](https://docs.thousandeyes.com/product-documentation/end-user-monitoring/viewing-data/agent-views). ### AI Assistant Troubleshooting in Endpoint Agent Views You can now use the AI Assistant directly in **Agent Views** to analyze endpoint data, surface likely contributing factors, and recommend what to investigate next for a single user's experience. The AI Assistant helps reduce manual correlation across device, connection, network, and application data. This makes Endpoint Agent data more accessible for support teams, helps Tier-1 teams troubleshoot faster, and gives teams more confidence when they investigate user experience issues. For more information, see [Troubleshooting Using the AI Assistant](https://docs.thousandeyes.com/product-documentation/end-user-monitoring/viewing-data/agent-views#troubleshooting-using-the-ai-assistant). ### Endpoint Agent Tags in ThousandEyes for OpenTelemetry Metrics Endpoint Agent tags associated with the agents that generate Endpoint Experience test results are now converted into OpenTelemetry attributes. These attributes are included on Endpoint Experience test result metrics and local network metrics, helping you group and filter streamed telemetry by Endpoint Agent tag metadata in your observability platform. For more information, see [Tags as Attributes](https://docs.thousandeyes.com/product-documentation/integration-guides/opentelemetry/data-model/data-model-v2/metrics#tags-as-attributes). ### Updated Auto-Disable Notifications for OpenTelemetry Integrations ThousandEyes now sends updated warning and disable notifications for failing OpenTelemetry streaming integrations. Auto-disabling and notifications apply to integrations you create directly and to OpenTelemetry integrations managed through cross-product integration flows. For more information, see [Automatic Disabling of Failing Streaming Integrations](https://docs.thousandeyes.com/product-documentation/integration-guides/opentelemetry/automatic-disabling). ### Network Provider Information Now Available for Agents ThousandEyes Cloud and Enterprise Agents now report network provider information through the agent API, including the network provider name, autonomous system number (ASN), and provider category. This information is derived by the agent's public IP address lookup against the ThousandEyes ASN datasets. In addition to reporting through the agent API, network provider information is now integrated throughout the ThousandEyes platform to simplify agent selection and management. On the Cloud Agents page, you can quickly locate Cloud Agent locations based on your preferred network providers. This provider metadata also powers the **Provider** grouping within the agent selector, enabling you to easily group and select agents by network provider when configuring tests. * For API documentation, see [Network ProviderInfo - ThousandEyes API v7 - Cisco DevNet](https://developer.cisco.com/docs/thousandeyes/agents-api-model-networkproviderinfo/). * For more information about autonomous system data sources, see [Autonomous System (AS) Data Sources](https://docs.thousandeyes.com/product-documentation/tests/bgp-tests#autonomous-system-as-data-sources). ## 2026-06-10 ### New Tools for the ThousandEyes MCP Server The following new tools have been added to the ThousandEyes MCP server: #### Cloud Insights * `get_cloud_insights_events_analysis_inputs` — Retrieve Cloud Insights events analysis data for cloud inventory and traffic events, with time ranges and entity filters. * `list_cloud_insights_inventory` — Retrieve Cloud Insights inventory details or inventory changes for selected cloud resources. * `resolve_cloud_insights_entity_filters` — Resolve Cloud Insights entity names, types, or aliases to canonical filter IDs for follow-up Cloud Insights queries. * `get_cloud_insights_metrics` — Retrieve Cloud Insights time series metrics for cloud traffic, resource, event, and transit gateway analysis. #### Endpoint Monitoring * `get_endpoint_scheduled_test_results` — Retrieve network results for a scheduled Endpoint Agent test, including latency, packet loss, jitter, and bandwidth. Supports time windows and pagination. * `list_endpoint_agent_dynamic_tests` — List configured Endpoint Agent dynamic tests, including test name, monitored application, interval, protocol, and enabled state. * `get_endpoint_network_topologies_probes` — Retrieve Endpoint Agent network topology probe data, including local network path and system metric details when available. #### Advanced Analysis * `get_detailed_test_results` — Retrieve detailed page load or web transaction results for a specific test, agent, and round. #### Dashboard Management * `list_dashboards` — List dashboard summaries in the current account group. * `get_dashboard` — Retrieve a dashboard definition, including its configured widgets. * `get_dashboard_widget_data` — Retrieve the raw data rendered by a specific dashboard widget. Supports time windows and pagination. * `create_dashboard` — Create a new dashboard, optionally with widgets and privacy settings. * `update_dashboard` — Update an existing dashboard, including its title, description, privacy setting, global filter, or widgets. * `delete_dashboard` — Delete a dashboard by ID. #### Alert Rule Management * `list_alert_rules` — List alert rules for ThousandEyes synthetics, Endpoint Agents, Connected Devices, Cloud Insights, and Traffic Insights. * `get_alert_rule` — Retrieve one alert rule, including its expression, severity, notification settings, and violation criteria. * `create_alert_rule` — Create an alert rule with an expression, alert type, severity, violation window, and optional notification settings. * `update_alert_rule` — Update an existing alert rule. Include the rule ID and the rule payload fields you want to preserve or change. * `delete_alert_rule` — Delete an alert rule by ID. #### Tag Management * `list_tags` — List key-value tags in an account group, including static assignments where available. * `get_tag` — Retrieve one tag by ID, including tag metadata and static assignments. * `create_tag` — Create a static or dynamic key-value tag for one supported object type. Include the access type for writable tags. Dynamic tags are supported only for Endpoint Agents. * `update_tag` — Update tag metadata such as key, value, description, color, assignment type, or Endpoint Agent dynamic filters. * `assign_tags` — Assign a static tag to supported objects such as tests, dashboards, agents, Endpoint Agent scheduled tests, and Connected Device tests. * `unassign_tags` — Remove static tag assignments from supported objects. * `delete_tag` — Delete a tag by ID. For more information on these tools, see [ThousandEyes MCP Server](https://docs.thousandeyes.com/product-documentation/integration-guides/thousandeyes-mcp-server). ## 2026-06-09 ### Endpoint Agent Client Version 2.47.2 The following enhancements have been made to the Endpoint Agent client: #### All Platforms * Fixed an issue where a VPN node incorrectly appeared in Test Views and the segment visualization in Agent Views for Cisco ZTA application tests when VPN and ZTA were both active on the same endpoint. ## 2026-06-01 ### Firewall Update Required for ThousandEyes Virtual Appliance (TEVA) and ThousandEyes Physical Appliance (TEPA) As part of our continued efforts to improve the architecture of our BrowserBot tests, we will be transitioning from using the Podman adapter to a Docker-based adapter. In early July 2026, we will be adding the `docker-ce` package to our ThousandEyes Virtual Appliance (TEVA) and ThousandEyes Physical Appliance (TEPA) images in preparation for the BrowserBot Docker adapter release planned for mid-July. As part of this effort, we have now added **download.docker.com** to the [Firewall Configuration for Enterprise Agents](https://docs.thousandeyes.com/product-documentation/global-vantage-points/enterprise-agents/configuring/firewall-configuration-for-enterprise-agents) documentation, and all customers should update their firewall configuration accordingly before July 1st, 2026. If you have any questions, please contact ThousandEyes Support. ### ThousandEyes Support & Lifecycle Updates: June 2026 #### Alpine Linux 3.20 End of Life [As previously announced](https://docs.thousandeyes.com/whats-new/changelog#alpine-linux-3-20-end-of-life-reminder), Alpine Linux 3.20 has now reached the End of Life phase (as of June 1, 2026). ThousandEyes Enterprise Agents deployed as Docker containers or using the Cisco Application Hosting Framework (CAF) based on Alpine Linux 3.20 will no longer be able to communicate with the ThousandEyes platform, and will self-terminate with an error message. {% hint style="info" %} ThousandEyes does not support the native installation of ThousandEyes Enterprise Agents on Alpine Linux. {% endhint %} Agents must be upgraded to the latest agent image to remain functional. For more information on upgrading your agent: * For Docker-based agents, see [Upgrading Docker Agents](https://docs.thousandeyes.com/product-documentation/global-vantage-points/enterprise-agents/managing/upgrading-enterprise-agents#docker-enterprise-agents). * For CAF Containers for Cisco Devices, see [Upgrading Cisco Devices](https://docs.thousandeyes.com/product-documentation/global-vantage-points/enterprise-agents/managing/upgrading-enterprise-agents#cisco-application-hosting). * For upgrading with the SD-WAN Manager, see [Upgrading Cisco ThousandEyes Enterprise Agent Software](https://www.cisco.com/c/en/us/td/docs/routers/sdwan/configuration/system-interface/ios-xe-17/systems-interfaces-book-xe-sdwan/sdwan-thousandeyes.html#concept_crq_qsz_rqb). #### Alpine Linux 3.21 End of Installation Support Reminder Alpine Linux 3.21 will reach End of Installation Support on August 1, 2026. After this date, ThousandEyes will no longer permit new Enterprise Agent installations on this version of the operating system. Existing agents will continue to function and receive support until the End of Support phase begins. {% hint style="info" %} This applies to ThousandEyes Enterprise Agents deployed as Docker containers or using the Cisco Application Hosting Framework (CAF). ThousandEyes does not support the native installation of ThousandEyes Enterprise Agents on Alpine Linux. {% endhint %} #### Red Hat Enterprise Linux 9.4 End of Life Reminder [As previously announced](https://docs.thousandeyes.com/whats-new/changelog#red-hat-enterprise-linux-9-4-end-of-support), Red Hat Enterprise Linux 9.4 will reach End of Life on June 29, 2026. Enterprise Agents must be upgraded to a supported operating system version before then to remain functional. #### Red Hat Enterprise Linux 9.7 End of Life Reminder [As previously announced](https://docs.thousandeyes.com/whats-new/changelog#red-hat-enterprise-linux-9-7-end-of-installation-support-and-end-of-support), Red Hat Enterprise Linux 9.7 will reach End of Life on June 29, 2026. Enterprise Agents must be upgraded to a supported operating system version before then to remain functional. #### Rocky Linux 9.7 End of Installation Support and End of Support [As previously announced](https://docs.thousandeyes.com/whats-new/changelog#rocky-linux-9-7-end-of-installation-support-and-end-of-support-reminder), Rocky Linux 9.7 has now reached both End of Installation Support and End of Support (as of May 30, 2026). ThousandEyes will no longer permit new agent installations on this version, nor provide support services or guarantee software updates (including bug fixes) for existing agents. The End of Life date for Rocky Linux 9.7 is July 29, 2026. Enterprise Agents must be upgraded to a supported operating system version before then to remain functional. #### Amazon Linux 2 End of Support Reminder [As previously announced](https://docs.thousandeyes.com/whats-new/changelog#amazon-linux-2-end-of-installation-support), Amazon Linux 2 will reach End of Support on June 30, 2026. ThousandEyes will no longer provide support or guarantee software updates, including bug fixes, for Linux package agents running on Amazon Linux 2 after this date. The End of Life date is August 30, 2026. ThousandEyes Enterprise Agents on Amazon Linux 2 must upgrade to Amazon Linux 2023 or another supported OS before then to remain functional. For upgrade instructions, see the [AWS documentation](https://docs.aws.amazon.com/linux/al2/ug/prepare-for-al2023.html). #### Recorder IDE End of Life Reminder [As previously announced](https://docs.thousandeyes.com/whats-new/changelog#revised-recorder-ide-support-timeline), the Recorder IDE v1.24.0 entered the End of Support phase on May 27, 2026. The Functional End of Life (EOL) date is July 26, 2026. As of this date, the Recorder IDE will enter an unsupported and unmaintained state. While the Recorder IDE may continue to operate beyond this date, ThousandEyes makes no warranties or guarantees regarding its functionality, compatibility, or security. Customers are strongly encouraged to evaluate and transition to alternative solutions prior to this date. ### ThousandEyes Physical and Virtual Appliances Now Run on Ubuntu 24.04 LTS The base operating system for our ThousandEyes Physical Appliance (TEPA) images for Intel / ASUS NUCs, as well as our ThousandEyes Virtual Appliance (TEVA) images for VMware ESXi, VirtualBox, and Hyper-V, has been switched to Ubuntu 24.04 LTS. With this change, we've also updated the appliance customization in the **Add Agents** dialog to produce images with an Ubuntu 24.04 LTS base. This has no impact on existing installations. All new installations with the updated images will have the new base operating system. For more information on support dates for existing installations, see our [Support Lifecycle](https://docs.thousandeyes.com/product-documentation/global-vantage-points/enterprise-agents/enterprise-agent-support-lifecycle) documentation. ### Support for ThousandEyes Physical Appliance Agents on ASUS NUC 15 Devices We now support installing ThousandEyes Physical Appliance (TEPA) agents on ASUS NUC 15 devices. For more information on installation processes and hardware requirements, see [ThousandEyes Physical Appliance (TEPA) Installation](https://docs.thousandeyes.com/product-documentation/global-vantage-points/enterprise-agents/installing/thousandeyes-physical-appliance-installation). ## 2026-05-29 ### ThousandEyes Endpoint Agent for ChromeOS Is Now Generally Available The ThousandEyes Endpoint Agent for ChromeOS is now generally available. Following the [previously announced Open Beta](https://docs.thousandeyes.com/whats-new/changelog#introducing-the-thousandeyes-endpoint-agent-for-chromeos-open-beta), this release extends ThousandEyes endpoint visibility to Chromebooks and Chrome Enterprise devices. With this release, organizations can monitor device, network, and application performance for ChromeOS users who rely on SaaS applications, browser-based workflows, and VDI environments. ChromeOS support is available with Mobile Endpoint Agent version 1.7.1 and later, available on [Google Play](https://play.google.com/store/apps/details?id=com.thousandeyes.endpointagent\&hl=en). To get started, see the [ChromeOS deployment guide](https://docs.thousandeyes.com/product-documentation/global-vantage-points/endpoint-agents/installing/mepa_chromeos). ### Chromium v148 Common Issues As part of our ongoing efforts to improve customer transaction tests after the recent Chromium 148 release, we have identified some common issues and known solution paths. You can find the current list here: [Chromium v148 Common Issues](https://docs.thousandeyes.com/product-documentation/browser-synthetics/dual-chromium-option/chromium-148-common-issues). This list will be updated as new solutions emerge. {% hint style="warning" %} Only common issues with an identified solution path are included on this page; not all issues are included. {% endhint %} {% hint style="info" %} Please contact ThousandEyes Support if you find an issue not listed here. {% endhint %} ## 2026-05-28 ### New Features in Provider Intelligence #### Monitored Providers In **Internet Insights > Provider Intelligence**, you can now save providers from query results to monitor how their performance changes over time. When you save a provider for monitoring, Provider Intelligence forms a baseline of the provider's performance by capturing in a snapshot your query parameters, the query date, the provider's overall score at that moment, and the scores for each evaluation metric (latency, loss, jitter, and if applicable, Time to First Byte (TTFB)). Saved providers then appear in a dedicated monitoring section on the Provider Intelligence console. Each time you return, Provider Intelligence compares the latest results with the saved baseline, showing any changes in overall and metric scores. You can also re-run your original query with one click to view your provider's current performance in greater detail. Use monitored providers to: * Track provider performance continuously. * Detect degradation early. * Support ISP reviews, SLA discussions, and renegotiations using objective historical performance data. For more information, see [Monitor Providers](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/monitor-providers). #### Shareable Reports You can now share saved summary reports in Provider Intelligence by creating a public URL. Anyone you send the link to can view the report, even if they don't have a ThousandEyes account, making it easy to circulate provider recommendations and supporting data with executives, procurement teams, and external consultants. For more information, see [Generate Reports](https://docs.thousandeyes.com/product-documentation/internet-insights/provider-intelligence/generate-reports). ## 2026-05-26 ### Path Visualization View Improvements The **Network & App Synthetics > Views > Path Visualization** view has received several improvements: * **Collapsible controls bar** — The Path Visualization controls (Show, Group, Highlight, Select) can now be collapsed to maximize the topology canvas. * **Selection and highlight persistence** — Selected nodes and paths, along with active highlights, are now persisted in the URL and in saved snapshots. A shared link or snapshot reproduces the exact selection state on the receiving end. * **Delay and response time aggregation** — In the **Path Visualization display preferences** popover, the **Delay and Response Time stats** can now be set to **Min**, **Average**, or **Max**. The setting applies to both node response time and link delay, so you can choose the aggregate that best matches the symptom you are investigating. * **Finer link delay thresholds** — The **Link Delay** highlight slider now moves in 5 ms increments for tighter latency thresholds when troubleshooting brief delay spikes. * **Pills-style filters** — Filter inputs in the controls bar now use a pills UX, making selected values easier to scan and remove. * **More responsive loading states** — Path Visualization shows clearer loading indicators while the topology is being processed. * **Pagination behavior** — Pagination in Path Visualization now returns you to the top of the graph, so you don't have to scroll back up after switching pages. #### Bug Fixes * User-defined grouping (network, location, and so on) now correctly refreshes the Path Visualization when applied. For details on Path Visualization controls, see [Path Visualization](https://docs.thousandeyes.com/product-documentation/internet-and-wan-monitoring/path-visualization). ## 2026-05-22 ### Introducing Autonomous System (AS) Details You can now search for and view key autonomous system (AS) information in one place on the new **AS Details** page. The page summarizes AS number information, announced prefix counts, prefix announcement trends, and routing state summaries. You can filter the prefix list and drill down to prefix-level details. Alerts apply only to prefixes that are monitored in your account. For prefixes that are not monitored, enable monitoring first if you want alerts for those prefixes. For more information, see [Using the AS Details Screen](https://docs.thousandeyes.com/product-documentation/tests/bgp-tests/using-the-as-details-screen). ### IPv6 Multi-Address Support for ThousandEyes Physical Appliances and ThousandEyes Virtual Appliances ThousandEyes Physical Appliances (TEPA) and ThousandEyes Virtual Appliances (TEVA) now support configuring multiple IP address assignments on a single interface. Users can select the specific IP address that is best aligned with their routing, segmentation, or monitoring requirements, improving control and deployment versatility across complex network environments, and providing greater flexibility in how monitoring traffic is sourced. For more information on how multi-address configuration works, see [Enterprise Agent Interface Selection](https://docs.thousandeyes.com/product-documentation/global-vantage-points/enterprise-agents/enterprise-agent-interface-selection#multiple-addresses-on-a-single-interface). ## 2026-05-21 ### Distributed Tracing with Dynatrace® Platform ThousandEyes now supports distributed tracing and service-map visualization for Dynatrace, allowing you to consolidate observability data: * Correlate end-to-end network and application performance (from ThousandEyes tests) with Dynatrace service maps. * Leverage alerting and dashboards in ThousandEyes alongside Dynatrace trace data. For more information, see [Distributed Tracing with Dynatrace® Platform](https://docs.thousandeyes.com/product-documentation/integration-guides/custom-built-integrations/distributed-tracing/distributed-tracing-dynatrace-apm). ### Custom Application Classification in Traffic Insights Traffic Insights now supports custom application classification. Go to **Traffic Insights > Settings > Custom Applications** to define your own internal or proprietary applications by specifying IP ranges, protocols, and port numbers. You can make traffic that previously appeared as `Unknown` recognized and labeled, providing clearer visibility into critical business applications, improving troubleshooting, and making capacity planning more accurate for each environment. For more information, see [Naming Custom Applications](https://docs.thousandeyes.com/product-documentation/traffic-insights/traffic-insights-configuration-guide/naming-custom-applications). ### Data Window Selector in Traffic Insights In **Traffic Insights > Views**, you can now toggle table and Sankey metrics between a 5-minute window and the selected chart time range when filtered by client IP. This update supports averaged reporting over extended periods per client. For more information, see [Viewing Traffic Insights Data: Data Window Selector](https://docs.thousandeyes.com/product-documentation/traffic-insights/traffic-insights-views-and-settings#data-window-selector). ### Advanced Time Selector In Cloud Insights **Cloud Insights > Inventory** and **Cloud Insights > Views** now feature an **Advanced** time selector. Set specific start and end times to streamline your analysis of events and traffic volumes. For more information, see [Cloud Insights Views: Selecting a Time Range](https://docs.thousandeyes.com/product-documentation/cloud-insights/views#selecting-a-time-range). ## 2026-05-20 ### Endpoint Agent Client Version 2.43.2 The following enhancements have been made to the Endpoint Agent client: #### All Platforms * Fixed an issue where Endpoint Agents did not capture Webex meeting details when using a recent Webex client. ## 2026-05-19 ### Revised Recorder IDE Support Timeline {% hint style="info" %} This notice supersedes the [December 4, 2025](https://docs.thousandeyes.com/whats-new/changelog#recorder-ide-end-of-life-and-migration-plan) deprecation announcement and provides updated support milestones for the ThousandEyes Recorder IDE. {% endhint %} **May 27, 2026**: End of Support (EOS) for v1.24.0. * ThousandEyes will no longer provide technical support for customers running version 1.24.0 of the Recorder IDE. {% hint style="info" %} Customers are strongly encouraged to evaluate and transition to alternative solutions prior to this date to ensure continued support and security. {% endhint %} **July 26, 2026**: Functional End of Life (EOL) * As of this date, the Recorder IDE will enter an unsupported and unmaintained state. While the Recorder IDE may continue to operate beyond this date, ThousandEyes makes no warranties or guarantees regarding its functionality, compatibility, or security. {% hint style="warning" %} Continued use of the Recorder IDE after this date is entirely at the customer's own risk. ThousandEyes disclaims all liability for any issues, including security vulnerabilities or integration failures, arising from continued use post-EOL. {% endhint %} #### Security Advisory The Recorder IDE includes an embedded version of Chromium that will no longer receive updates or security patches. Customers are strongly advised to consult with their IT and security teams to assess whether continued use of the Recorder IDE is acceptable within their security policies. ### Tag Validation for Stream Integrations Tags specified in a stream integration are now validated against the tags that exist in your account group. Creating or updating an integration that references a tag not found in the account will return a bad request error. Ensure all tags referenced in your integrations exist in your account group before creating or updating a stream. For more information, see [Getting Started with ThousandEyes for OpenTelemetry](https://docs.thousandeyes.com/product-documentation/integration-guides/opentelemetry/getting-started). ## 2026-05-11 ### Chromium Upgrade for Cloud and Enterprise Agents We have now completed the upgrade of both Chromium versions available in our Cloud and Enterprise Agents ("default" and "latest") to [version 148](https://developer.chrome.com/release-notes/148) to incorporate the latest features and security enhancements. For more information about version 148, see the [Chrome Releases Blog](https://chromereleases.googleblog.com/2026/05/stable-channel-update-for-desktop.html). If you have questions, contact ThousandEyes Customer Support. ## 2026-05-07 ### OpenTelemetry Attributes for Endpoint Agent Tags Endpoint Agent labels have been migrated to tags, which changes how they are represented as OpenTelemetry attributes. Previously, labels included only a name and were represented as `