Release Notes: September 2025
2025-09-02
API Token Expiration Notification
To prevent unexpected service disruptions caused by expired API bearer tokens, ThousandEyes will now send proactive email notifications to users.
Key features:
Notifications sent twice monthly when tokens are within 10 weeks of expiration.
Emails include expiration details and renewal instructions.
No notifications are sent if tokens are renewed or deleted before the alert window.
This feature helps maintain seamless API access with minimal user intervention.
2025-09-03
Integrations 2.0 Now Supports Custom Webhooks
Custom Webhooks are now fully available in the Integrations 2.0 experience. Existing configurations have been migrated automatically, including payload templates, headers, authentication, and variable mappings. Alert delivery behavior is unchanged.
Integrations 2.0 introduces a new permission model. Two new permissions control access across both Connectors and Operations: INTEGRATIONS ALL READ (read access to all Connectors and Operations) and INTEGRATIONS ALL UPDATE (create, update, and delete all Connectors and Operations, and assign Operations to Connectors). The v7 API and the Integrations 2.0 UI enforce these permissions. Individual Connector and Operation types may require additional permissions.
As a one-time update, we mapped existing Alert Rules permissions to the new Integrations permissions. Any role with EDIT ALERT RULES received INTEGRATIONS ALL UPDATE, and any role with VIEW ALERT RULES received INTEGRATIONS ALL READ. Going forward, you can create roles with Alert Rules permissions without granting Integrations permissions; in that case, users will continue to see Integrations 1.0 data with minimal fields on the Alert Rules page and can keep assigning integrations to alert rules, but they won’t be able to manage items in Integrations 2.0.
Note: You may temporarily see a Pending connection status in the Operations tab for Custom Webhooks after migration. This is expected and will be updated once the Test function is introduced in the next couple of weeks. The Pending state does not affect your ability to receive alert notifications. If the integration worked in 1.0, it will continue to work in 2.0 regardless of its Pending status.
Recorder IDE v1.24.0
Recorder IDE v1.24.0 has now been released:
Updated the Windows installation to allow customers to change the installation directory.
2025-09-04
New Easy Onboarding: Automated BGP Prefix Discovery and Monitoring
Easy Onboarding automates BGP prefix discovery and alert setup. Enter an Autonomous System (AS) number to automatically discover associated prefixes and apply best-practice alerts. You can review, customize, and confirm your monitoring configuration in just a few steps.
Key benefits:
Monitor up to 500 prefixes automatically
Save time by removing manual setup
Improve routing visibility and security
Existing customers can also use Easy Onboarding to add additional prefixes for an AS, with the option to choose traditional or automated methods. Future updates will include proactive monitoring for AS changes.
For setup instructions, see BGP Easy Onboarding.
2025-09-11
Removing Duplicate Devices
To enhance our device monitoring efficiency, we are revising our device discovery process to eliminate duplicated devices identified through multiple scans. This change will take effect after December 10th, 2025.
After December 10th, we will perform a one-time cleanup of all monitored and unmonitored duplicate devices. Duplicates will be identified as devices sharing the same IP address, agent, MAC address, and engine ID, and will be automatically removed.
Unmonitored Duplicates
For unmonitored devices, we do not anticipate any interruptions to your experience, as these devices do not monitor or report data to the platform. However, if you have a scheduled discovery that includes these devices, they may reappear in your environment after the cleanup.
Monitored Duplicates
For monitored duplicates, the primary device will continue to be monitored and will continue reporting data to the platform.
The historical data of any duplicate devices removed will be lost, and any alerts triggered by them will be automatically closed.
If you have any questions, please contact ThousandEyes Support.
2025-09-15
Updated Settings for Page load, Transaction and API Tests
We've updated the settings page for Page load, Transaction and API tests with an improved user interface. This provides a more intuitive experience, aligning these test types with our enhanced test creation.
Key features:
Faster, Clearer Configuration: The refreshed design clarifies the setup process, allowing you to deploy tests more quickly.
Seamless Agent Selection: Find and assign the right agents for your test faster with powerful search and filtering by location, label, and network.
For more information, see the documentation for Web Layer Tests.
2025-09-16
Cisco ThousandEyes Mobile Endpoint Agent for Android
We are excited to announce the general availability of ThousandEyes Mobile Endpoint Agent v1.2.6 for Android. This update is now available on Google Play and supports Android 11 and later versions.
With this release, organizations can proactively monitor and troubleshoot device, network, and application performance. The agent can help reduce downtime and enhance user satisfaction by providing comprehensive visibility into devices, networks, mobile telephony, and telemetry data.
ThousandEyes Mobile Endpoint Agent is designed for enterprise-managed devices, including smartphones, tablets, Zebra barcode scanners, vehicle-mounted computers, point-of-sale systems and wearable devices.
Key Features
Scheduled Testing: With near real-time insights into mobile network performance and application experience for faster issue resolution and analytics.
Platform Capabilities: Scheduled ICMP and HTTP synthetic tests running in the background with support for Path Visualization, Views, Snapshots, Dashboards, Alerts, Device Health, Experience Score, and more.
Internet Connection Stability: Gateway, Wireless Profile, Mobile Telephony and Mobile Telemetry (RSSI, RSRP, RSRQ, SINR) with insights into network generation (3G/4G/5G/LTE) and network subtype (LTE, HSPA).
Deployment can be managed via industry-standard mobile device management (MDM) solutions such as Intune, Meraki Systems Manager, SOTI, Workspace ONE, and others.
Data Retention: 14 days for Endpoint Essentials and 30 days for Advantage licenses.
Future releases will include support for ChromeOS and Honeywell scanners
The following resources will help you get started:
Documentation: Mobile Endpoint Agent Installation on Android Devices
Important Notice on Cookies for Login and Access
As we simplify the login experience over the coming months, you may be directed to a Cisco login page to access the ThousandEyes platform and other Cisco services. To ensure a seamless and secure login process, it is essential that your browser allows cookies from the following domains:
webex.com
cisco.com
thousandeyes.com
These cookies are necessary to:
Maintain your login session securely.
Enable core functionality and personalized settings.
Support authentication flows and access to collaboration tools.
Provide enhanced performance and troubleshooting capabilities.
Blocking or disabling cookies from these domains may result in login issues, interrupted sessions, or degraded user experience.
2025-09-23
SAML 2.0 Compliance Enforcement
We now strictly enforce SAML (Security Assertion Markup Language) 2.0 compliance for logins. Identity providers (IdPs) must return the RelayState parameter, which is used to direct you back to the correct page after authentication, exactly as sent by ThousandEyes (the service provider). If RelayState is modified or omitted, you may experience login failures or redirect loops.
2025-09-25
Run Instant Test Permission
ThousandEyes has introduced a new permission called Run instant tests that allows you to run network and synthetics instant tests independently. This permission is distinct from the Edit Test permission, enabling more granular control.
2025-09-26
Extended Wi-Fi Details in Endpoint Agent Segment Visualization
Endpoint agents now offer enhanced insights into your Wi-Fi connection. In the Connection section of the Segment Visualization view and in the wireless node of the path visualization, you can view detailed information about the Wi-Fi network interface card (NIC) on Windows devices, including:
NIC model: For example, Intel(R) Wi-Fi 6E AX211 160MHz
NIC driver version: For example, 23.150.0.4
With this enhanced visibility, network and IT teams can quickly identify if performance issues are related to specific hardware models or outdated drivers. This streamlines root cause analysis and supports faster device troubleshooting.
How to access this information:
In the Segment Visualization, expand the Connection segment to view NIC model and driver version details alongside existing Wi-Fi metrics. In Endpoint View, hover over a wireless node in the path visualization to see NIC model and driver version information.
This update is available for all supported Windows devices running the Endpoint Agent. We’re committed to providing actionable, transparent network insights to help you troubleshoot more efficiently.
2025-09-29
Unattended Upgrade Reboot Schedule Configuration
You can now configure the preferred timing for when unattended upgrade reboots occur for ThousandEyes appliance agents. This feature enhances the security of customer environments while running Enterprise Agents and provides greater flexibility in operations by permitting upgrades during preferred maintenance windows.
For configuration instructions, see How to Set Up the Virtual Appliance.
New BGP AS Path Pattern Alert
We are excited to introduce a new alert type for monitoring BGP Autonomous System (AS) path patterns. Using POSIX Regular Expression syntax, operators can define and enforce specific AS path patterns in prefix advertisements. This enables quick detection of unauthorized changes or inconsistencies in BGP routing, enhancing network security and reliability. Custom patterns can be configured for proactive monitoring and optimal network performance. For more details, see AS Path Pattern Alert.
Endpoint Agent Client Version 2.20.2
The following enhancements have been made to the Endpoint Agent client:
All Platforms
The agent now collects a packet capture (PCAP) by default when you run the network test function of the te-diagnostics executable and specify an output file.
Updated VPN information extraction for Cisco AnyConnect to work regardless of system localization. The change is backward compatible with previous AnyConnect client versions.
Windows
The Endpoint Agent now bundles NPCAP 1.83 or later, which uses a secure installer. For more information, see the NPCAP Changelog.
macOS
The agent now retrieves the user principal name on macOS using multiple identity provider services.
2025-09-30
Email Notification Support for Events
You can now configure email notifications for your Cloud and Enterprise Agent events using the standard alert notification configuration page. For detailed instructions, see Alert Notifications.
Removal of Existing Event Email Notifications
After January 5th, 2026, event email notifications created using previously available methods will be removed from the platform. You will need to create new email notifications using the alert notifications page to replace the existing ones.
Dashboard Updates
Groups in the color grid widget can now be sorted alphabetically or by value, in either an ascending or descending order.
Widget descriptions now retain line breaks and formatting when displayed in the tooltip via the info icon. This ensures that descriptions appear consistently between the edit dialog and the tooltip, improving readability and alignment with the author’s intended format.
Alert Updates
The Manage > Alert Rules > Network & App Synthetics tab has been refreshed with minor UI improvements to streamline interactions.
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