Release Notes: November 2024

2024-11-01

Endpoint Agent Client Version 1.219.1

The following enhancements have been made to the Endpoint Agent client:

All Platforms

  • Previously, the agent would not correctly respect HTTP tests that had requested IPv6-only results for name resolution. This issue has now been resolved.

  • The agent now attempts to call the new unregister API -endpoint when an account change occurs, allowing the system to free up the license, if applicable, improving the account change workflow.

  • The agent now registers itself from a file containing relevant information, thereby enhancing provisioning workflows in the future.

Windows

  • Previously, there were instances where local user accounts linked to a specific agent were registered multiple times, resulting in duplicates appearing on the Agent Settings page. This issue has now been resolved. However, the existing duplicated user accounts are still visible on the Agent Settings page. We plan to address this in a future update.

  • The Chrome and Edge extensions are now compatible with the ThousandEyes agent running on the Windows arm64 operating system through x64 emulation.

  • Testing of ingress and service for scheduled tests using Cisco Secure Access (CSA) ZTA is now supported.

macOS

  • Previously, there were instances where local user accounts linked to a specific agent were registered multiple times, resulting in duplicates appearing on the Agent Settings page. This issue has now been resolved. However, the existing duplicated user accounts are still visible on the Agent Settings page. We plan to address this in a future update.

  • Testing of ingress and service for scheduled tests using Cisco Secure Access (CSA) ZTA is now supported.

  • arm64 native packages are now available on the ThousandEyes platform.

2024-11-11

IPv6 Support for Endpoint Agent

The Endpoint Agent now functions in a dual-stack environment, enabling deterministic testing between IPv4 and IPv6. This support is provided for ThousandEyes Endpoint Agent versions 1.219.1 and above, and the Endpoint Agent Google Chrome Extension version 1.215.0 and above via autodetect only.

Key Features and Updates

  • ICMP/IPv6 Support: Available for Scheduled Tests (HTTP and Network) and Dynamic Tests.

Currently, IPv6 for TCP is not supported. We will aim to implement support for IPv6 for TCP in future releases, after which it can be extended to all protocols, including AutoDetect. This would also enable support for Local Networks and Browser Tests (Real User Tests), which rely on auto-detect. You can learn more about configuring these settings here.

2024-11-08

Removed ISR1100X-4G from the Support Matrix

ISR1100X-4G has been removed from the list of supported Cisco devices for Enterprise Agents in the product documentation support matrix: Cisco Devices Support Matrix.

The ISR1100X-4G was added to the documentation in error in advance of final validation. It has since been discovered that it is not possible for us to support the Enterprise Agent on this device. At this time, it is not expected that this model will be brought into support.

OpenTelemetry Trace Signal for Page Load and Web Transaction Tests

Added support for the OpenTelemetry trace signal for page load and web transaction tests. This enhancement provides deeper visibility into application performance.

2024-11-13

Announcing BGP Resource Public Key Infrastructure (RPKI) Monitoring

We are excited to announce the new RPKI status in the BGP route visualization view and alert condition, which informs you about BGP announcements with specific RPKI statuses detected by our BGP monitors.

Key Features:

  • Alert Configuration: You can now configure alerts using the new RPKI Status alert condition

  • Custom Monitoring: Associate these alerts with specific tests or prefixes you wish to monitor

When the ThousandEyes BGP platform detects a BGP announcement with the RPKI status you have configured, or the RPKI status of existing BGP announcements changes to the alertable value, you can receive an alert by adding the RPKI status condition in your BGP alert rule. Additionally, the BGP path visualization shows which Autonomous System (AS) is announcing an RPKI Invalid prefix. You can also filter the BGP path visualization by any RPKI status and see the affected routes.

For more information, see RPKI.

2024-11-14

Endpoint Agent Client Version 1.219.4

The following enhancements have been made to the Endpoint Agent client:

All Platforms

  • Fixed a regression that resulted in test jitter not being correctly applied for scheduled tests with test intervals of 2-10 minutes. This would cause agents to synchronize and test at the same time. For example, 12:00, 12:05, 12:10, and so on, rather than being uniformly spread over the test interval.

WAN Insights Bandwidth-Aware Recommendations

WAN Insights recommendations now consider available capacity when generating recommendations for path changes so only feasible changes are produced making it easier than ever to implement the recommendation. See Recommendation Cards, Explained and the Bandwidth-Aware Recommendations section on Understanding Recommendations for more information. If bandwidth information is not available, the user is guided to enter it as described on Enter or Upload Bandwidth Data.

ThousandEyes Endpoint Agent Support for ARM-based Windows and macOS Platforms

ThousandEyes Endpoint Agent now supports ARM-based Windows through emulation and macOS natively, ensuring functionality is seamless, similar to x86 architecture. The key experiences for you remain unchanged. Just as users can download, package, and use the Endpoint Agent for x86, the same applies to ARM. This ensures a consistent and efficient experience across different architectures.

Key Features:

  1. Out-of-the-Box Functionality: The agent is designed to work out of the box with the latest version of the agent. In the ThousandEyes web application, navigate to Endpoint Agents -> Agent Settings to download the installer. You can learn more about the system requirements here.

  2. Google Chrome Extension: The Endpoint agent Google Chrome Extension version 1.215.0 is available in the Chrome Store for Mac package and existing Windows packages running on Windows ARM (via emulation). This extension will enable users to perform Real User Tests.

Presently, native support for Windows devices is not available. However, we are aiming to include this support in future releases.

2024-11-22

Enhancements to the Test Settings Table

We’re excited to introduce some long-awaited quality of life improvements to the Test Settings Table, designed to enhance your experience and provide a more comprehensive overview of your test settings.

What's New:

  • Clearer Labels Column: Quickly identify and manage tests with a new column that clearly lists labels, allowing you to view multiple labels at once.

  • Test Status Column: Easily see the status of each test and check if data is visible in Views, all at a glance.

  • Customizable Columns: Tailor the table to your needs by adding columns for metadata like modified date, alerts, status, interval, agents, type, and monitor.

  • Improved Filter Accessibility: Access commonly used filters—agents, test labels, and test type—directly from the main chip menu for quicker, more intuitive filtering.

More Streamlined ServiceNow Incident Management Integration

The ServiceNow incident management integration now supports the global system property state parameter. This enhancement eliminates the need for customers to disable this parameter in ServiceNow when configuring the integration with ThousandEyes.

See Incident Management for integration instructions.

Sidebar Interaction Changes

We have updated a few interactions in our left hand navigation to better align to Cisco standards. The new interaction creates a more consistent flyout behavior and removes the ability for the left hand navigation to expand vertically.

Show a Helpful Empty Onboarding State When There Are No Templates Available

When a new user only has access to templates created by their organization and no templates are available to them, the onboarding experience now shows a more helpful message.

Dashboard Updates

  • We have improved the zoom functionality in map widgets to automatically adjust to the maximum zoom level required to display all data points, ensuring optimal clarity and enhanced visibility.

  • We have improved the drilldown tooltip functionality by aggregating all "no data" items into a single entry when there are more than 20 items in the tooltip and multiple "no data" entries. This enhancement streamlines the tooltip for better readability and usability.

2024-11-22 Bug Fixes

  • Fixed an issue where Templates responses were including internal API references rather than external ones.

New Cloud Agents

New Cloud Agents have been added in the locations listed below. For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

  • Accra, Ghana

  • Accra, Ghana (IPv6)

  • Albuquerque, NM, USA (IPv6)

  • Amman, Jordan (JTG)

  • Amman, Jordan (JTG) (IPv6)

  • Berlin, Germany (Deutsche Telecom)

  • Berlin, Germany (Deutsche Telecom) (IPv6)

  • Caracas, Venezuela (Movistar)

  • Fortaleza, Brazil (Vivo)

  • Fortaleza, Brazil (Vivo) (IPv6)

  • Medellin, Colombia (Telefónica)

  • Medellin, Colombia (Telefónica) (IPv6)

2024-11-25

ThousandEyes Endpoint Agent on Cisco 9800 Series Desk Phones (PhoneOS)

ThousandEyes Endpoint Agent is now supported on Cisco Desk 9800 series phones, versions 9861 or 9871, registered with WCMT, WCDI, or UCM on firmware version v3.2 and above. By integrating PhoneOS device data with the endpoint agent capabilities, we can offer a comprehensive view of call quality issues when these devices are involved.

Key Features:

  • Scheduled Test: Supported for Webex Calling Multi-Tenant (WCMT), Webex Calling Dedicated Instant (WCDI) and Unified Call Manager (UCM).

  • Dynamic Test (Webex): Meetings Supported for WCMT via hybrid calendar and Office 365 calendar for Webex, Microsoft Teams, and Zoom in the case of UCM and WCDI.

  • Dynamic Tests (Webex): SIP calls Supported. Please note that WCMT uses UDP/STUN via autodetect.

  • Platform Device Filters: Extended to PhoneOS.

You can learn about configuring and managing the Endpoint Agent on PhoneOS device by referring to the ThousandEyes Endpoint Agent and PhoneOS article, here.

You can learn more about enabling and configuring ThousandEyes on Webex in the following Webex Articles:

2024-11-26

Connected Devices Maintenance Announcement

On Wednesday, December 4, 2024 between 4-7 am UTC, we are performing some maintenance on the databases supporting SamKnows (now Connected Devices) in the EU1 (Europe) region. We are transitioning the SamKnows database clusters from Google Cloud Platform to Amazon Web Services. This maintenance includes a configuration change that will cause some disruptions to database connections, meaning some services may be degraded during the maintenance window.

Affected components:

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