Release Notes: October 2024
2024-10-01
Final Reminder to Transition to Views 2.0
Views 1.0 will now be removed from the ThousandEyes platform after October 8th, 2024. We encourage all users to finalize their transition to Views 2.0 as soon as possible in preparation for this change.
We appreciate your understanding and cooperation during this transition. Please reach out if you experience any issues or have concerns regarding this change. Our goal is to ensure a smooth and seamless experience for all users.
2024-10-02
Introducing Adaptive Alert Detection
We are pleased to announce adaptive alert detection, a powerful enhancement to our alerting system that is now available to all customers. Adaptive alert detection better distinguishes genuine issues from potential alert noise for faster incident resolution. This makes it easier for users to maintain optimal network performance with minimal effort.
Key Features and Enhancements:
Intelligent alerting: adaptive alert detection leverages a sophisticated algorithm (patent pending) to deliver more accurate, context-aware alerts that adjust dynamically to real-time network conditions.
Minimal configuration: default settings provide value right out of the box with automatic aggregation, minimizing the need for setup or fine-tuning.
Reduced false positives: smarter detection reduces multiple alerts for the same issue (flappy alerts), reducing false positives, and ensuring alerts are more meaningful.
Customizable sensitivity: teams can adjust alert sensitivity (high, medium, low) to receive more or fewer alerts to suit their specific environment needs.
Adaptive alert detection is currently available for Cloud and Enterprise Agent alerts. It is the default alerting method for all new alerts for these agents. You can edit new and old alerts alike to use the manual or adaptive method.
See Adaptive Alert Detection for more information.
2024-10-03
Templates Can Now Be Grouped
Test templates can now be grouped using the Templates API. This offers an additional layer of organization allowing you to view sub-sections within templates, and turn off individual tests as well as intra-template groups, all in the sidebar. For more details, see the Templates API Reference.
2024-10-03 Bug Fixes
Fixed an issue where non-square icons rendered strangely for collections.
2024-10-04
SamKnows Data Migration Announcement
As we continue to integrate SamKnows into Cisco ThousandEyes, over the coming months we will deliver a number of data and customer migration activities. These activities will not interrupt any services the platforms provide, but you may start to see some small changes, and some of these changes may require you to take action. We detail these below.
Data and customer migration will occur in two phases.
Phase 1 - Migration of Database and Infrastructure
By December 2024, we aim to migrate all SamKnows databases and infrastructure from Google GCP to Amazon AWS (Frankfurt). These migrations will be staggered, with a small percentage of traffic being moved at each step.
There will be no changes to how you access SamKnows One (https://samknows.one) in this phase. However, you may need to take action on the following points:
The IP addresses of our API endpoints will change.
As part of the move to AWS, SamKnows API endpoints will move to new IP addresses provided by AWS. We are not changing the hostnames of our API endpoints, so if you only rely on the hostnames then these changes will be completely transparent to you.
While we advise customers to avoid hard-coding IP addresses, we are aware that some customers may have done so in order to satisfy their own security requirements (e.g., configuring an outbound IP ACL). If IP addresses have been hard-coded, then once we switch IP addresses, you may have issues accessing SamKnows APIs.
If you are unsure whether your SamKnows IP addresses have been hard-coded, we recommend checking with your network and security teams in advance.
{% hint style=”info” %}
The first IP address change will occur on 4 November 2024; the remainder will follow over the coming weeks and conclude by mid December 2024. You will receive regular reminders and updates from your Customer Success representative to ensure you are informed of and prepared for the migrations.
{% endhint %} If IP hard-coding is unavoidable for your organization, find below a table of the current and new IP addresses.
API
Existing IP addresses
New IP addresses
metadata-api.samknows.one
34.105.244.156 2600:1901:0:70f7::
75.2.50.80 99.83.148.25 2600:9000:a419:70ce:5ef8:cf88:ad79:b02c 2600:9000:a71f:f2a:139a:bbda:4ac8:7c
data-api.samknows.one
34.105.244.156 2600:1901:0:70f7::
75.2.113.99 3.33.131.28 2600:9000:a419:70ce:be14:6699:d222:cb95 2600:9000:a71f:f2a:cd35:c046:5098:5f60
test-schedule-api.cloud.samknows.com
34.105.244.156 2600:1901:0:70f7::
75.2.113.99 3.33.131.28 2600:9000:a419:70ce:be14:6699:d222:cb95 2600:9000:a71f:f2a:cd35:c046:5098:5f60
instant-test-api.samknows.one
34.105.244.156 2600:1901:0:70f7::
75.2.113.99 3.33.131.28 2600:9000:a419:70ce:be14:6699:d222:cb95 2600:9000:a71f:f2a:cd35:c046:5098:5f60
agent-activation-api.samknows.one
34.105.244.156 2600:1901:0:70f7::
75.2.113.99 3.33.131.28 2600:9000:a419:70ce:be14:6699:d222:cb95 2600:9000:a71f:f2a:cd35:c046:5098:5f60
Some automated emails will start to be sent from the thousandeyes.com domain
SamKnows One sends some automated emails to customers. For example, large data exports may be generated asynchronously and you will receive a link via email. Currently, these emails all originate from a samknows.com email address. Starting 4 November 2024, these emails will begin to originate from a thousandeyes.com email address.
If your email system has any allowlist for samknows.com, then you should also add thousandeyes.com to this allowlist by 4 November to ensure you continue to receive these automated emails.
ThousandEyes will start to be referenced inside samknows.one
Some of the API documentation and endpoints will migrate from the API reference on samknows.one to the API reference on Cisco Devnet, where ThousandEyes APIs are referenced. There is no technical change here; the existing endpoints will continue to function as before.
Phase 2 - Migration of Customers from samknows.one to app.thousandeyes.com
Beginning in January 2025, once Phase 1 has completed, we will hard-switch SamKnows One over to the ThousandEyes platform. At this point:
You will be redirected to https://app.thousandeyes.com if you visit SamKnows One. When logging into https://app.thousandeyes.com for the first time, you will be prompted to reset your password.
You will find the SamKnows product suite under the Connected Devices menu item within the ThousandEyes platform.
We will continue to update the changelog and communicate with you via email during this transition to remind you of the changes, and inform you of specific dates by when certain actions need to be taken to avoid losing access to your SamKnows resources.
2024-10-07
Impact of Win11 24H2 on Endpoint Agent's Wi-Fi Reporting
With the recent Windows 11 version 24H2 release, if Start > Settings > Privacy > Location is set to Off, the Endpoint Agent will no longer be able to report SSID, BSSID, or wireless signal quality information for the currently associated Wi-Fi access point. This change stems from updated security privacy requirements in Windows, which require users to enable location services.
This change has the following impacts:
In the path trace visualization, the wireless node is not displayed.
Details of BSSID, SSID, and signal quality are no longer available.
No data is displayed under Agent Views > Wireless.
Information about neighboring access points is not accessible.
In the segment visualization, connection status is displayed as unknown.
To ensure you get the best experience with our product, we recommend that your administrators enable location services by default for your organization's endpoints.
2024-10-08
WAN Insights Alerting
ThousandEyes now supports alerting for WAN Insights metrics such as capacity and site quality. To learn more, refer to the documentation pages at WAN Insights and ThousandEyes Alerts.
2024-10-08 Bug Fixes
Improved the error message users receive when trying to create a template with no tests in it.
The Endpoint template review step now says “…monitor your application” instead of “…deploy your application”.
2024-10-09
Views 1.0 Removed from ThousandEyes Platform
As of today, Views 1.0 is no longer available on the ThousandEyes platform. Users will now be directed to the new Views 2.0 experience for all test types, including voice (RTP and SIP), DNSSEC, DNS trace, and FTP tests, which are fully supported.
This change marks the final phase of our transition to Views 2.0, bringing improved performance, better visualization, and a more streamlined user interface.
BrowserBot v3.0.0 Agent Architecture
BrowserBot v3.0.0 on the Enterprise Agent has migrated to a new agent architecture that offers more control over the agent containers that run each instance of a page load, transaction or API test. The upgrade should be transparent to users and will have minimal impact to existing page load, transaction or API tests.
IPv6 Network Tests over ICMP for Endpoint Agents
ThousandEyes now supports IPv6 network tests over ICMP for Endpoint Agents. Any existing ICMP tests will use "IPv4 only" by default and can switch to "Prefer IPv6" or "Force IPv6".
2024-10-09 Bug Fixes
Fixed an issue where users couldn't run an instant test if they didn't close the welcome banner.
Resolved an issue in the dashboard filter where the Endpoint Agent test name filter was not applying correctly.
2024-10-10
Announcing Azure Path Enrichment
We’ve expanded our cloud visibility by adding Azure Path Enrichment, building on existing AWS and GCP capabilities. Azure nodes with public IPs are now tagged and include region details in the path visualization, enhancing multi-cloud network insights. Service identification is planned for future updates. For more information, see Using the Path Visualization View: Supported Cloud Providers.
New Self-Service Internet Insights Trial for Existing Users
Existing users can now request a free, 30-day trial of Internet Insights directly within the ThousandEyes portal. To begin, navigate to Internet Insights from the left-hand menu. In the limited outage map view, click Request Trial from the available call-to-action to activate your free trial.
2024-10-14
Announcing Test Optimizations
Test optimizations are helpful recommendations to improve your existing tests. For this release, we’re analyzing your existing tests and will notify you if we notice an error in your proxy test settings. This common error occurs when tests are configured with an HTTP Proxy in place without using the "Perform network measurements to the proxy" setting. Many customers enable proxy settings on a per-agent basis and often forget to check this option to monitor the network to the proxy. As a result, data for the test will not be gathered for the network layer, leaving an unexpected gap in coverage.
If you have tests in this state, you will be notified and asked via callouts in the UI for permission to fix this error. Once you grant permission, we will automatically select the “Perform network measurements to the proxy” checkbox for the provided list of identified problematic tests. This solves the issue for the blank network layer in test views. Please note that this change will increase the network traffic to your proxy.
For more information on why you should select "Perform network measurements to the proxy" see Proxy Metrics. For more information about the proxy settings test optimization, see Test Configuration Optimizations.
2024-10-15
Unified Test Creation is Enabled for All Accounts
Unified Test Creation workflow is now enabled for all accounts, as announced earlier. You can still switch back to the original test creation experience by clicking on the “Switch to Classic Test Creation” button. After January 17th, the classic test creation workflow will be deprecated and we will remove the option to switch back to it. To learn more about this improved workflow, see Templates: Start Monitoring.
2024-10-18
2024-10-18 Bug Fixes
Fixed an issue with text wrap in the template detail displayed in the side bar.
Templates now render the test name correctly when the template form is first displayed.
Fix an issue in template creation status page where buttons weren't visible without scrolling down.
Corrected the placement of the error notification in template creation flow.
2024-10-24
Enterprise Agent Appliance Backup/Restore and Automatic Upgrades
We have released two capabilities today for Enterprise Agent appliances (the ThousandEyes Virtual Appliance (TEVA) and ThousandEyes Physical Appliance (TEPA) for the NUC and Raspberry Pi 4). You can now perform a backup of the configuration and agent identity on your appliances to a file that can be downloaded and retained for later restoration. You can also now perform a restore during the initial setup process to bring over a complete configuration, including agent identity. This backup and restore process was added into the product to simplify recovery if you encounter any issues.
Additionally, we have added an updated version of our automatic upgrade process which will allow you to perform an in-place upgrade from the base OS of Ubuntu 20.04 LTS ("Focal") to Ubuntu 22.04 LTS ("Jammy"). As we complete the release of new versions of all of our install types we will provide further communication in the future notify customers to begin upgrades, however this feature makes upgrades available today for customers using the TEVA and TEPA.
Endpoint Agent Views 2.0: The New Default View
The new Endpoint Agent Views 2.0 will become the default view for all users starting October 26, 2024. You can switch back to the old version, Endpoint Agent Views 1.0, using the toggle in the user interface.
You can provide feedback about the Endpoint Agent Views 2.0 through the new Submit Feedback button in the top right corner of the user interface.
Please note that Endpoint Agent Views 1.0 will no longer be available after January, 2025. From that point on, only Endpoint Agent Views 2.0 will be accessible.
2024-10-24 Bug Fixes
View-only users can now browse and view templates, but they cannot create, update, delete, or deploy templates.
Resolved an issue where alert rules with adaptive configurations were not being saved correctly, causing the rules to default to manual configuration.
2024-10-29
Templates: BGP Prefixes Are Now Supported in Global Settings
When using templates to set up tests that support BGP, you can now specify one or more prefixes, just as you can in basic test configuration. For more information about setting up BGP tests, see BGP Tests.
2024-10-29 Bug Fixes
Fixed a height issue for template details.
Remove properties with invalid
nullvalues in the preset templates.
2024-10-31
Enhanced Network Outage Detection Algorithm
We’ve improved the accuracy of our network outage detection algorithm. These enhancements allow us to more precisely detect network outages and attribute them to their source Autonomous System Number (ASN).
Last updated